ZoneCapture Pricing Overview

ZoneCapture has streamlined data workflow that defines effective processing of invoices. It allows my team to customize areas and data management fields to enhance compliance. It is easy to identify network error and initiate troubleshooting for better performance across our systems. Review collected by and hosted on G2.com.

This is reliable platform that has maintained steady operations within the NetSuite. I have nothing to discredit from the entire performance. Review collected by and hosted on G2.com.

It was a terrible experience from the start all the way to the end. Review collected by and hosted on G2.com.

Initially, we attempted to implement both Zone Capture and Zone Approvals. During the implementation process, we were told that auto approvals would not occur, but we soon encountered a significant problem: bills were being auto approved and paid through Zone Approvals. This was a major issue for us, leading to the immediate termination of our use of Zone Approvals. Only after this did the team add a feature to address the problem.

We decided to continue with Zone Capture. At first, we didn't realize that our vendor bills were taking over 27 seconds to approve through Suiteapprovals. We assumed Suiteapprovals was responsible for the delay and eventually stopped using it. However, after conducting a thorough analysis with consultants, we discovered that the real cause of the slow load times was the bundles from Zone Capture in NetSuite.

Additionally, our subscription was auto-renewed without any communication. Our main point of contact had left the company due to a health issue, and we were unaware that she was the primary contact for Zone Capture. When our new accounting manager reached out, we were informed that our contract had been auto-renewed and that cancellation or a refund was not possible, even though they knew our main contact was no longer with us. They were aware because a meeting to discuss renewals with the new team had been scheduled, then cancelled by them with the promise to reschedule closer to the renewal date—which never happened.

Our experience with customer service was extremely disappointing, both during the failed Zone Approvals implementation and at the end of our engagement. If you are considering Zone Capture, I strongly suggest exploring other vendors. There is no reason to add a solution that will slow down your ERP and force you to deal with a customer support team that struggles with communication. Review collected by and hosted on G2.com.