Zoho FSM is laid out pretty good and is pretty easy to navigate. Everything that is needed is quickly accessible and is right in front of you, so you don't have to go searching around for anything. For us, the biggest selling point is that it integrates with all other Zoho products as we use Zoho One which we use everyday. There isn't any forgotten invoices anymore, we can easily create an invoice once a work order is complete and track it. FSM is great and I would highly recommend it to others that are not needing a system with a bunch of additional features, as you can choose different pricing for the features needed. Review collected by and hosted on G2.com.
The main thing that I dislike about FSM is the photos or attachments. You can upload the attachments, but can't put any notes with them. So if we upload a before photo, we really have no way of knowing that it is the before unless we go through and change all of the file names which is annoying. Documentation is also a little rough with FSM, but if you do some research you will eventually find what you need. The final issue I have with FSM is the module builder. They implement some weird restrictions such as only color coded options for pick lists for however many pick boxes. And when you make a change to one module, you may break another module and have no idea why as it just says a required field is missing, but doesn't tell you which one. I think the modules needs some work so it can be customized a little more. Review collected by and hosted on G2.com.