Super easy to use and intuitive, with a very well-thought-out interface and design for our specific work. Even non-tech people can pick it up quickly. It integrates really well with 811/exatix and is super fast. The biggest surprise to me was how our veteran guys doing their bluestake response in Ziptility and grabbing pictures of the asbuilt records they used to mark would end up turning the digitization of our paper records into a part of our process and not be some massive project. They were already pulling the records anyways. Ziptility allowed us to get 100x the benefit from the same amount of work, plus it saved the office staff time! The offline mode is a phenomenal change because we can use it anywhere.
It’s changed the way our office and field staff communicate. For disconnects, it used to take two two-man crews two days. Now one two-man crew can do it in one day. That’s 32 hours a week we can spend on other things.
It’s also super affordable, even for small systems like us—about half the price of what we were paying for Cityworks. Their onboarding process was really easy, and you can tell they put a ton of thought into it and understand what we do every day. The features are smart and built out to anticipate what we’ll need. Review collected by and hosted on G2.com.
The only dislike that I have is that they don't have more modules so I could use it for more things. It's so much better than any other utility software I have tried. Review collected by and hosted on G2.com.