It used to be a good way to have a website for my side-hustle photo business. Review collected by and hosted on G2.com.
Ever since their archiving fiasco (mid-24), their customer service has completely gone down the tubes. They now do something they call "asynchronous" support. What that actually means is "when we get around to it." Well, if I'm building a gallery for a client, and it's not working as expected, I don't need to wait for three hours for an email that misunderstood the question. They offer an option to get a phone call by appointment, but no appointments available for several days. It's just NOT timely service. AND, it turns out, that the source of the problem is they changed how the system works, but they didn't change how the website describes it. So they create an expectation that WILL NOT be met. All of this has me convinced that Zenfolio will not last much longer, so time to jump ship. I suspect they're not making enough money to keep the service up to a basic standard. I'm paying their top-tier price, but it certainly is not top-tier service. Cancelled the auto-renewal today. I'll find something else. Review collected by and hosted on G2.com.
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