# Zenbridge Reviews **Vendor:** Zenbridge **Category:** [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) **Average Rating:** 4.7/5.0 **Total Reviews:** 49 ## About Zenbridge Zenbridge is a cloud platform that lets you transact EDI messages using easy-to-use API. Zenbridge also comes with pre-built connectors for popular trading partners & ERP. It is the most modern EDI platform that makes EDI integrations faster, cheaper & stabler. Its API opens up EDI to API programmers resulting in - Fully automated EDI flows - Lightning-fast integration time. You can go live in days. - Stabler production environments. Zenbridge is 10X stabler than most EDI platforms. - High data accuracy using real-time validations. This results in 100% compliant EDIs. ## Zenbridge Pros & Cons **What users like:** - Users commend the **quick response time** of Zenbridge's support team, enhancing their overall experience with the service. (11 reviews) - Users praise Zenbridge's **exceptional customer support** , noting their knowledge, promptness, and dedication to resolving issues efficiently. (9 reviews) - Users appreciate the **simplicity and efficiency** of Zenbridge, making onboarding and integration seamless. (7 reviews) - Users praise Zenbridge for its **reliable EDI integration** , highlighting quick setup and excellent customer support. (7 reviews) - Users commend the **effective communication** of Zenbridge, noting their responsiveness and dedicated support throughout the process. (6 reviews) - Data Management (4 reviews) - Flexibility (4 reviews) - Customization (3 reviews) - Knowledgeable Support (3 reviews) - Visibility (3 reviews) **What users dislike:** - Users feel the **limited customization** of Zenbridge's API endpoints hinders unique business needs and requires additional work. (2 reviews) - Users report experiencing **connectivity issues** , as some connections take longer than expected during use. (1 reviews) - Users find the **difficult implementation** of Zenbridge challenging, wishing for improved onboarding and structured processes. (1 reviews) - Users find the **EDI complexity** challenging, facing issues like limited customization and onboarding difficulties. (1 reviews) - The **inadequate search** functionality of Zenbridge makes finding information difficult and frustrating during rare UI visits. (1 reviews) - Users faced **inefficient notifications** initially, but noted improvements after communication with the support team. (1 reviews) - Users report **integration issues** as Zenbridge lacks default connections with essential systems like Odoo ERP. (1 reviews) - Learning Curve (1 reviews) - Limited Functionality (1 reviews) - Missing Features (1 reviews) ## Zenbridge Reviews ### 1. Integrator that Helped Accelerate our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Mundo S. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Zenbridge?** Love the role that they play in helping our company grow, by serving an unmet need that we couldnt find elsewhere. The trucking industry has a lot of legacy technology implementations and Zenbridge has a deep expertise in EDI technology and was able to take that understanding and bridge the gap between old and new tech and help us integrate customers into our platform and it is super easy to use and setup. **What do you dislike about Zenbridge?** Zenbridge has been an awesome partner to our company, nothing bad to say. **What problems is Zenbridge solving and how is that benefiting you?** They solve our EDI integration requirements with customers by serving as the bridge between us and our customers and convert EDI into API with two communication between our customers and our system. ### 2. Modernizing EDI Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Mahesh G. | Senior Software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Zenbridge?** n the world of supply chain, retail, logistics, and manufacturing, EDI (Electronic Data Interchange) remains a critical yet notoriously complex standard for exchanging structured business data. Traditional EDI systems often require specialized software, domain knowledge, and significant onboarding time, which can slow down modern integration efforts. That’s where this EDI Processor stands out — by parsing raw EDI documents and transforming them into intuitive RESTful APIs, it bridges the gap between legacy standards and modern development practices. **What do you dislike about Zenbridge?** While the tool simplifies EDI parsing, the custom mapping interface may require some upfront configuration and understanding of segment-level EDI structures. **What problems is Zenbridge solving and how is that benefiting you?** Seamless Parsing of EDI Files,REST API Output,Custom Mapping & Transformation and Secure and Scalable ### 3. Onboarded Zenbridge as our EDI partner in early 2024 **Rating:** 4.0/5.0 stars **Reviewed by:** Saranya D. | EDI/ERP Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Zenbridge?** > Easy to onboard new trading partners and integration > Support team is very responsive and quick **What do you dislike about Zenbridge?** > Could have better structure for onboarding >Could have better checklists for implementation like project initialization to completion >Could have more reporting features >Could be more proactive in learning the business and the edge cases and taking full control of the implementations is preferred **What problems is Zenbridge solving and how is that benefiting you?** We were using other EDI platforms with multiple connections, since we have Zenbridge we are trying to have one connection that will help us to implement the same in our new ERP system. ### 4. You can count on Zenbridge **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Zenbridge?** Zenbridge made all of our order process mainstream and eliminated all manual work and saving hours of work. The platform is easy to use, the documentation is clear, and the interface is pretty intuitive. We needed a custom connection to help us balance inventory data across a couple of internal tools and a third-party system and they were able to execute this task. We expected a lot of back-and-forth or custom coding, but their team was super responsive, and the platform gave us enough flexibility to make it work without a ton of overhead. Overall, Zenbridge made integrations something we don’t have to stress about anymore — which is a big win in my book. **What do you dislike about Zenbridge?** Some of the connections took longer than we wanted. **What problems is Zenbridge solving and how is that benefiting you?** Eliminated all manual work by creating API/EDI connections to mainstream all order process. ### 5. Zenbridge Made Our EDI Setup Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Zenbridge?** Great partner and helped us immensely with getting set up with our EDI connection **What do you dislike about Zenbridge?** I don't have any callouts for dislikes about Zenbridge **What problems is Zenbridge solving and how is that benefiting you?** We did not have any prior experience with EDI connections and they were able to connect our Shopify store with a vendor for us ### 6. Integrations with API platforms to EDI data **Rating:** 5.0/5.0 stars **Reviewed by:** Linda D. | IT/EDI Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Zenbridge?** Zenbridge can usually complete projects quickly. If any issues arise, they will see that they get taken care of as soon as possible. We have used them several times for different projects and they have worked well and supported them following move to production. **What do you dislike about Zenbridge?** There is a time difference between where I am and where they are... but it has not really caused issues. **What problems is Zenbridge solving and how is that benefiting you?** Zenbridge connects to several customer marketplaces using API, pulls the orders data, formats it as X12 EDI transactions, and submits it to our EDI VAN. They receive EDI transactions back from us and use the API to post shipment and order status back to the customer marketplace for each order. They also take our EDI Inventory feed transactions and update the customer marketplaces with the new inventory quantities. ### 7. Integration You Can Count On — EDI That Delivers **Rating:** 4.5/5.0 stars **Reviewed by:** Edward M. | ERP/EDI Administrator, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Zenbridge?** Integration You Can Count On — EDI That Delivers I’ve been working with our EDI/Integration partner ZB -- across a few integration projects with our retail buyers and supply chain partners. Overall, the experience has been consistently solid and dependable, with a team that clearly knows their stuff. Their team is responsive and understands the technical side — whether it’s 850s, 810s, 856s, etc or handling partner-specific requirements. What’s been especially helpful is their ability to take specs from our trading partners and turn them into working integrations without a lot of back-and-forth. Onboarding new partners is usually pretty smooth, and they’re good at flagging mapping or data issues early before they cause problems downstream. Turnaround times have generally been solid, even during busier periods, and the team does a good job of keeping us in the loop throughout. When we’ve hit urgent issues — like EDI rejections or unexpected partner changes — they’ve worked with us closely to get things resolved quickly. All in all, they’ve helped us streamline our EDI process and cut down on the manual steps, which has been a big win for our order, shipping and invoice flow. **What do you dislike about Zenbridge?** Not that I dislike it—it’s just that the time difference with their team can be a bit tricky at times. **What problems is Zenbridge solving and how is that benefiting you?** Makes EDI integration a lot easier. It helps us connect trading partners with our ERP, so things like orders, ASN, and invoices move automatically—no more manual entry or messy file handling. It saves time and just works. ### 8. Fast and adaptive **Rating:** 4.5/5.0 stars **Reviewed by:** Vesa P. | Supply Chain Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Zenbridge?** Establishing new integrations and messages is fast. Direct communication with the programmer speeds up all the adjustments and ensures fast implementation. Modern, user friendly web UI, where all the mappings and messages are visible. **What do you dislike about Zenbridge?** Our transaction volumes are still on quite a small level, so I can't guarantee everything works on big scale. No big issues so far. **What problems is Zenbridge solving and how is that benefiting you?** We have experienced very slow communication and tech support with bigger EDI providers. Zenbridge has really responded fast to all our needs. ### 9. Fast and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Rezi T. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Zenbridge?** ZenBridge has been absolutely fantastic as our EDI provider. They're super reliable - we haven't experienced any significant downtime since integrating with them. What really impressed me was how quickly they got us up and running during integration. Also, their customer support is just as fast. **What do you dislike about Zenbridge?** Their dashboard could benefit from allowing users to perform more intricate batch operations, which would save time on certain repetitive tasks. **What problems is Zenbridge solving and how is that benefiting you?** They manage and simplify our EDI connections. They connect to our clients' trading partners and provide us with APIs which we use to integrate into our platform. ### 10. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** IT S. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Zenbridge?** They are really quick to answer and solve any questions and/or challenges that arise. **What do you dislike about Zenbridge?** While there is always room for improvement in any situation, I didn't find anything in particular that I can suggest here. **What problems is Zenbridge solving and how is that benefiting you?** We needed to implement EDI - our very first client requiring EDI - Zenbridge made it happen for us and I wouldn't change a thing. ### 11. Zenbridge is a great partner. **Rating:** 5.0/5.0 stars **Reviewed by:** Terri S. | VP Product Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Zenbridge?** Zenbridge team has been extremely responsive and helpful over the years. **What do you dislike about Zenbridge?** I don't have to go to the UI often but when I do it's challenging if I have to use the Advance Search function. It's clunky and doesn't retained search criteria. **What problems is Zenbridge solving and how is that benefiting you?** We are an API shop and Zenbridge handles the EDI connections with our vendors for us. ### 12. Zenbridge - Integrations and Partnership at its finest **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph K. | Director of Operations \ IT, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Zenbridge?** Professionalism Customer Support follow up to help us with implementation Easy to use dashboard Full integration capabilties to Netsuite Customization capabilties based on our needs and our customer requirements Together we built a customized solution that is proving reliable and flexible for all of our EDI needs. **What do you dislike about Zenbridge?** There is really nothing that I dislike about Zenbridge. They have been a pleasure to work with. **What problems is Zenbridge solving and how is that benefiting you?** There were many custom solutions that were customer specific along with customized reporting and alerts \ safeguards that we required. Through collaboration, Zenbridge was able to meet all tasks. ### 13. Review of Zenbridge services **Rating:** 5.0/5.0 stars **Reviewed by:** Bienddy M. | Sr. VP Technical and Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Zenbridge?** Great response time and friendly people. **What do you dislike about Zenbridge?** Nothing comes to mind, maybe time difference occasionally. **What problems is Zenbridge solving and how is that benefiting you?** Integrating our Springs Creative shopping site with EDI data that our ERP can use. ### 14. Knowledgable, effective, and cost-efficient **Rating:** 5.0/5.0 stars **Reviewed by:** David F. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Zenbridge?** Zenbridge captured exactly what we were looking for. They bridged typical Shopify API functionality with the labrynthine EDI structure required by our sales partner. Order routing monitoring on that channel is 0. Which is exactly what we are looking for. When any issues arise (typically as a result of failures on the sales partner end) they are quick to respond and find a solution. On the rare occasion I need to dig deeper in to the orders, their platform is easy to use and I can quickly find what I am looking for. On top of all of that, they were an order of magnitude more cost-effective than any comparable service. 10/10. **What do you dislike about Zenbridge?** No notable issues have come up. This has truly been a excellent partnership. **What problems is Zenbridge solving and how is that benefiting you?** They transform the potential headache of an EDI partner to a fully automated system. ### 15. Reliable and Efficient EDI Integration Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Zenbridge?** Zenbridge provides a simple and a user-friendly approach, especially for the customer with API integration like us. About their platform, it has a smooth transaction and provides clear EDI and API documentation. We also acknowledge the support team for their responsiveness and knowledgeable for their work. Which helps us the implementation and troubleshooting mush easier. We also appreciate that they are proactively reach out to our customers to set up connections and conduct a testing. **What do you dislike about Zenbridge?** While Zenbridge provides excellent EDI solutions, it could be improved by offering a more structured and informative onboarding process for new users, especially those with limited knowledge of EDI. **What problems is Zenbridge solving and how is that benefiting you?** They help us establish EDI connections with multiple customers. They convert EDI documents to JSON format to make them compatible with our API. This helps streamline our system and saves us a lot of time. ### 16. Excellent EDI platform as a service ! **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak R. | CTO, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Zenbridge?** At Pipeline Medical we carried out EDI transactions with partners (mainly suppliers). Initially the number of partners and transactions were low and managed by some adhoc programs. Over a period of time with the growing number of partners and transactions, a major challenge was: - Different EDI specifications and data flows for each partner - Communicate and followup progress and issues with the partner EDI team for setup / testing / UAT and upto going in production - Single platform for Traceability / audit review of EDI transactions - Handle EDI transactions related support when there are tech/business issues with certain transactions - Validation and Error/Exception handling while processing EDI transaction ...AND most importantly... - The number of EDI transactions we had were huge and growing (both in terms of transactions and partners as well). We were in search of a EDI as platform solution that understands our business as we were heavily reliant on EDI processes. We found Zenbridge a very unique platform. We had really great experience from the Zenbridge team during onboarding, understanding our business processes and get our first EDI partner up and running in just a matter of days. Over a period of time we setup more partners without any issues. Zenbridge team takes care of: - Setting up EDI channel with the partner - Commuinicate with the partner EDI team for specifications and involve in setup, testing and going live processes - Ongoing support Zenbridge platform has an EDI dashboard, that is user-friendly interface to browse and search the EDI transaction. Our non-technical business users are also loves using it. Kudos to the Zenbridge team for: - High avavilability, we have experienced almost no downtime since implementing the solution. - Their exceptional dedicated support team - Customizing dashboard with easy advanced filtering abilities It has been almost 2 years we have been using Zenbridge as our EDI technology partner and I strongly recommend Zenbridge for EDI solution as service. **What do you dislike about Zenbridge?** I don't have any bad comments. Everything has exceeded our expectations. **What problems is Zenbridge solving and how is that benefiting you?** EDI Connections with multiple partners with varying configurations and data transacted. ### 17. Zenbridge - a shining star **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | CEO, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Zenbridge?** The Zendrige team exemplifies the perfect partner and vendor. They eliminate the time, effort, and financial sacrifices associated with understanding and implementing EDI. They are easy to contact and always responsive. Their knowledge, flexibility, and willingness to help is unsurpassed. The stark contrast between Zendrige's empathy and customer focus and those of traditional EDI gateway vendors like SPS Commerce and others is a testament to their commitment. It's like comparing night and day, and it's clear that Zendrige is the right choice. The speed and quality of their solution delivery are outstanding. Their solution costs are, across the board, the most competitive in the EDI market. Another advantage is they know and are highly adept and swift at REST integration. Forget IPaaS; Zenbridge is operationally lower cost, swifter and easier to implement A genuinely outstanding vendor and partner. **What do you dislike about Zenbridge?** There are no downsides, and they are delightful to work with. **What problems is Zenbridge solving and how is that benefiting you?** Connectivity to Trading Partners and REST integration ### 18. Helped integrate Zenbridge API, and it worked right away. Clear documentation made. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Program Development | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Zenbridge?** One characteristic I value most about Zenbridge is its simplicity and efficiency. The documentation is written clearly and once you start the integration process everything runs smoothly, so you can really do as much of it as you desire on your own. Also, the flexibility and ease-of-use in pushing data flows, enable workflow automation; a true game changer to foster creating a better workflow all around **What do you dislike about Zenbridge?** One aspect of Zenbridge that hasn't served me well is that there is limited ability to customize certain API endpoints to meet very unique business requirements, sometimes necessitating added development work to fill the void **What problems is Zenbridge solving and how is that benefiting you?** Reduces manual effort, minimizes errors, speeds up processes, enables smooth and automated workflows ### 19. Responsive, Innovative and Good to Work With **Rating:** 4.5/5.0 stars **Reviewed by:** Erik L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Zenbridge?** We enjoy working with Zenbridge. They have an innovative EDI platform and are able to provide flexible API solutions which we rely on. Their customer support is very good. Their team is very responsive. The platform integrated well with our existing ERP system. **What do you dislike about Zenbridge?** There was an issue where we were not alerted to some missed transactions, but we spoke with the team and remedied it so now we get consistent alerts. I apprecaited their repsonsiveness. **What problems is Zenbridge solving and how is that benefiting you?** Integration with our ERP system-other EDI platforms were not nearly as flexible. It also allows us to automate certain tasks which improves efficiencies. ### 20. Zenbridge transformed our EDI integrations into a seamless and efficient experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2025 **What do you like best about Zenbridge?** Streamlined Integration: Intuitive API that minimizes manual work. Excellent Support: Proactive, dedicated support team and delivery managers. User-Friendly: Clear documentation and easy implementation. Cost-Effective: Competitive pricing with rapid deployment. **What do you dislike about Zenbridge?** Limited Customization: Some API endpoints lack flexibility, needing extra development. Feature Gaps: Certain EDI documents (e.g., Inventory Advice) aren’t searchable. Onboarding: Can be less structured for users new to EDI **What problems is Zenbridge solving and how is that benefiting you?** Zenbridge tackles key challenges by automating EDI integrations, which minimizes manual errors and reduces processing time. It streamlines data translation and validation between disparate systems, making it easier to connect with trading partners and maintain compliance. Its rapid onboarding and proactive support help cut costs and improve supply chain efficiency ### 21. Flexible and responsive **Rating:** 4.0/5.0 stars **Reviewed by:** Jakob D. | VP Supply Chain & Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Zenbridge?** flexibility and responsiveness very customer oriented and tried to solve all the issues we had. **What do you dislike about Zenbridge?** had no default integration with our ERP (Odoo) **What problems is Zenbridge solving and how is that benefiting you?** integrate our new ERP (Odoo) to other parties SAP System via EDI. ### 22. Love the user friendly interface and functionality **Rating:** 4.0/5.0 stars **Reviewed by:** ashish R. **Reviewed Date:** July 18, 2024 ### 23. Incredible Partnership and Extensive Knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Zenbridge?** The Zenbridge team is a wonderful partner. Always responsive and ready to help. Easy to get in touch with and wonderful to work with. They made implementation and resolving issues easy and efficient. **What do you dislike about Zenbridge?** I don;t have a negative thing to say about our experiance with Zenbridge they have been wonderful to work with in every scenario. **What problems is Zenbridge solving and how is that benefiting you?** Zenbridge allows us to connect with our customers in an electronic and efficient manner allowing us to service our customers seemlessly. ### 24. A cost-effective solution **Rating:** 4.5/5.0 stars **Reviewed by:** Dan F. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2024 ### 25. Reliable and Quick to Troubleshoot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Zenbridge?** The team we work with at Zenbridge are fantastic! They are incredibly knowledgeable, always ready to offer helpful advice, and their level of courtesy is top-notch. Whenever any of our orders were tied up, they acted quickly and efficiently to resolve the issue. I highly recommend their service for anyone looking for a smooth and reliable experience! **What do you dislike about Zenbridge?** There's honestly nothing I dislike about this software—it's seamless and reliable. **What problems is Zenbridge solving and how is that benefiting you?** Sometimes a store store number will be rejected from the customer, and they are quick to fix the order so that we have a smooth billing process. ### 26. Helpful, Knowledgeable Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Julia C. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Zenbridge?** Zenbridge handled our EDI set-up with a major retailer, they were also attentive and kind answering any questions - it's clear they are experts in ecommerce integration! **What do you dislike about Zenbridge?** There are no drawbacks to our experience with Zenbridge so far! **What problems is Zenbridge solving and how is that benefiting you?** EDI set-up for ecommerce retailers. ### 27. Everything just works! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris R. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 ### 28. Streamline internet accounting and shipping **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Zenbridge?** Easy to work with and very responsive. The implementation process is well organized. They are available whenever needed to answer questions. **What do you dislike about Zenbridge?** No complaints. All of the support staff polite and patient. **What problems is Zenbridge solving and how is that benefiting you?** They have streamlined all of the order entry, inventory reporting, shipping, ASN reporting, and accounting funtions. ### 29. Dedicated Team with Customer-Centric Approach **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas F. | Information Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Zenbridge?** Dedicated service delivery manager who is knowledgeable and communicates effectively. The team consistently delivers on promises and always has our best interests at heart. **What do you dislike about Zenbridge?** "Not having US-based support can sometimes lead to delays in delivery or scheduling calls. **What problems is Zenbridge solving and how is that benefiting you?** Streamlining and improving the reliability and scalability of our EDI services for our customers. ### 30. User experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Zenbridge?** What I like best about Zenbridge is how it helps streamline collaboration with various stakeholders. This platform helps optimize a lot. **What do you dislike about Zenbridge?** I think the search feature can be improved further giving the user to refine the results further using filters of various transactions **What problems is Zenbridge solving and how is that benefiting you?** Low transaction fees is one of the reasons and how it follows all compliance standards to trsnact with partners around the world ### 31. Really great service with excellent support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Zenbridge?** The JSON API access to my EDI transmissions Zenbridge provides is great, and was not hard to setup thanks to their staff. I use the tool frequently to see if my transactions are processing correctly, and the webhook feature allows our team's analytics tools to be fully automated. **What do you dislike about Zenbridge?** The web portal I have access to from Zenbridge focuses on monitoring transactions not analytics on the data recieved within the transactions, so utilizing the API and their webhook feature was important for our analytics needs. **What problems is Zenbridge solving and how is that benefiting you?** Zenbridge allows us to run our analytics dashboards with their API instead of working with traditional VANs who usually have cumbersome and file based usage patterns. ### 32. Top Notch EDI Service Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Zenbridge?** Zenbridge is always there to solve issues, and get them FIXED quickly! **What do you dislike about Zenbridge?** I don't have any complaints! They are responsive, and get the issue resolved quickly. **What problems is Zenbridge solving and how is that benefiting you?** They are mapping my EDI between my site and MANY other EDI providers as well as internal company created ones. ### 33. Hands down best cloud based EDI to API platform in the industry **Rating:** 5.0/5.0 stars **Reviewed by:** C David C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2023 **What do you like best about Zenbridge?** Zenbridge has truly been a game-changer for our business when it comes to Electronic Data Interchange (EDI). Having worked with several EDI companies in the past, we can confidently say that Zenbridge stands out as the best in the industry. There are several reasons why we believe Zenbridge is the top choice for anyone seeking EDI solutions, and it all starts with what we like best about them. What we appreciate most about Zenbridge is their unwavering commitment to making our EDI experience as smooth and hassle-free as possible. From the very beginning, their professionalism and dedication have left a lasting impression. Unlike other companies we've worked with, Zenbridge truly understands the importance of effective communication and transparent processes. One of the standout features of Zenbridge is their straightforward pricing model. In an industry where pricing can often be convoluted and confusing, Zenbridge keeps it simple. This level of transparency is incredibly refreshing and makes budgeting for EDI services a breeze. Knowing exactly what to expect in terms of costs allows us to plan effectively and allocate resources where needed. However, what truly sets Zenbridge apart is their remarkable ability to bridge the gap between old technology and new technology seamlessly. In today's rapidly evolving digital landscape, many businesses are stuck with legacy systems that can be challenging to integrate with modern technology. Zenbridge excels in this regard, offering innovative solutions that effectively connect our existing systems with the latest EDI technologies. Their team of experts has consistently delivered outstanding results, ensuring that our operations run smoothly without any disruption. **What do you dislike about Zenbridge?** Absolutely nothing to dislike with Zenbridge **What problems is Zenbridge solving and how is that benefiting you?** Zenbridge deserves accolades for their exceptional ability to seamlessly bridge the EDI technology, originally conceived in the 1960s, with today's cutting-edge cloud-based platforms powered by modern API technology. Their expertise in making this transition smooth and efficient is second to none. Zenbridge understands the unique challenges posed by legacy systems and excels in integrating them with the dynamic world of cloud-based solutions. Their adept use of APIs ensures that our operations are not only efficient but also future-ready. Zenbridge has truly mastered the art of bringing the past and the present together, making them an invaluable partner for businesses navigating the ever-evolving tech landscape. ### 34. Breaking the awful mold of EDI solutions and crusty EDI service providers **Rating:** 5.0/5.0 stars **Reviewed by:** Richard W. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Zenbridge?** - Simplifies and empowers EDI integrations within a light and modern solution - Unrivalled, unprecidented support from the Zenbridge team in all areas - Same for communication, outstanding commitment means we communicate in real time - Amazing pricing compared with other more established solution providors that have cornered the market in Europe, and Germany in particular - Incredibly easy to implement, fast and quick to get mappings from the Zenbridge team - Hungry company that learns from it's customers to improve its features and add value to customers - Amazing attitude, they view us as partners, rather than customers **What do you dislike about Zenbridge?** - Any problem or missing feature we have had, they immediately work to solve it or implement a solution **What problems is Zenbridge solving and how is that benefiting you?** - Zenbridge solves the problem of having many customer EDI different specifications to be integrated into our system - Zenbridge solves the problem of us being able to scale many EDI connections in an easy and quick way in the future - helps us grow - Zenbridge is a partner for us to migrate our existing EDI integrations from our legacy platform to our new platform - Zenbrige solves the problem and disrupts the market that exists in the EDI industry of: major established players with outdated and clunky solution that cost a lot of money, are slow to react and don't have a modern approach - Zenbridge solves the problem of having to host our own infrastructure for EDI - Zenbridge solves the problem of mapping and communicating with customers ### 35. A great experience with the whole Zenbridge team **Rating:** 5.0/5.0 stars **Reviewed by:** Leah C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Zenbridge?** The whole team at Zenbridge acted with such professionalism and efficiency. They updated us at every stage of the process and were able to help with our understanding of the application and all the details we needed to get up and running in a very short time period. **What do you dislike about Zenbridge?** There were no obvious downsides to Zenbridge - in fact they were very helpful when the process was delayed by other parties to get back on track in a timely manner. **What problems is Zenbridge solving and how is that benefiting you?** Zenbridge have set up our EDI connection in order for us to receive and process orders. This has enabled us to service a new customer and launch our brand in to the UK market. ### 36. Very competent development team **Rating:** 5.0/5.0 stars **Reviewed by:** Andy U. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Zenbridge?** For being based half way around the world, they are very attentive and work night hours to be available for North American clients. They will arrange video calls to discuss items that may be confusing or causing issues. **What do you dislike about Zenbridge?** Not sure I have anything negative to say about Zenbridge at this time. We have been using them for over a year. **What problems is Zenbridge solving and how is that benefiting you?** We had no experience with EDI and they have taught us how it works as we have worked through getting our connections up and running. ### 37. Great Collaboration! **Rating:** 5.0/5.0 stars **Reviewed by:** Giovanni F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Zenbridge?** Maha and Siva have both been extremelly responsive, hard working peers. Project progress has gone beyond our expectations. Would recommend without a doubt. **What do you dislike about Zenbridge?** We don't have any bad comments. Everything has exceeded our expectations. **What problems is Zenbridge solving and how is that benefiting you?** We paid the Integration service, Siva and Maha have taken care of everything. Basically the heavylifting has all been done by Zendbridge. ### 38. 9+ Year of Experience in Dynamics Product. **Rating:** 4.5/5.0 stars **Reviewed by:** MUTHU PANDI T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Zenbridge?** Quick Customer Support and the User interface are more flexible. **What do you dislike about Zenbridge?** To my knowledge no dislike from Zenbridge. **What problems is Zenbridge solving and how is that benefiting you?** Initially, the EDI process had a high failure rate and required frequent maintenance. After Zenbridge became involved, the order failure ratio significantly decreased, and the business process is now performing very well ### 39. Very flexible and listens to customers **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Zenbridge?** Listens to it's customers and very pro-active in learning business challenges and resolve this in collaboration. **What do you dislike about Zenbridge?** Sometimes it comes across as a bit less organised but this could also be due to the agility they offer. **What problems is Zenbridge solving and how is that benefiting you?** Integration with our B2B customers within EU. ### 40. Strong Team with Results! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Zenbridge?** They are transparent, helpful, and strong. They say what they mean and deliver on all committements! **What do you dislike about Zenbridge?** Honeslty, they have yet to disappoint. They have delivered on all their promises and committments. **What problems is Zenbridge solving and how is that benefiting you?** We needed an EDI solution built from scratch. They built our the requirements and integrated with our trading partners with ease. They managed the entire process and we just sat back and let them handle it all. ### 41. Outstanding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Zenbridge?** The solution itself works, which is what we need. However, the customer service is what puts them over the top. **What do you dislike about Zenbridge?** Not being EDI experts, there was a small learning curve to integrate into our product, but most of that was self inflicted and not a result of Zenbridge **What problems is Zenbridge solving and how is that benefiting you?** We needed to expand our EDI sololution in our software solution and needed a partner to do so. It's saved us a ton of time from an integration standpoint as we can simply serve up the data required and not have to worry about the EDI configuration, communication, etc. ourselves. ### 42. Custom EDI integrations made by a knowledgeable, friendly, available and flexible team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Zenbridge?** Assertive project management followed up by knowleadgeable technicians. **What do you dislike about Zenbridge?** Pricing (model) coud be improved to increase a viable business cases. **What problems is Zenbridge solving and how is that benefiting you?** Zenbringe allows us to receive and send EDI documents in a custom solutions. ### 43. Rock solid. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Zenbridge?** Truth be told: The biggest upside of using Zenbridge is dumping our old middleware company. I'm sure anyone looking at this page will agree with that. Integration was easy. Their customer service team is very fast and attentive. **What do you dislike about Zenbridge?** Sometimes the error messages can be vague. Some added features/functionality in the online dashboard would be nice like the ability to change data and re-send a transaction. There currently would not be a lot of utility in giving non-IT personnel access to the dashboard. **What problems is Zenbridge solving and how is that benefiting you?** Zenbridge allows us to exchange routine documents (purchase orders, invoices) with our suppliers quickly and without the need for human interaction (and errors). ### 44. EDI as API is a time and sanity saver **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Zenbridge?** Zenbridge's service of taking on the EDI integration atssk with our trading partners and allowing us to interact with only APIs has saved us a ton of time, money, and headaches. **What do you dislike about Zenbridge?** If forced to use EDI to integrate with a trading partner, Zenbridge is the best option. **What problems is Zenbridge solving and how is that benefiting you?** We do not want to invest in EDI technology or talent, even though our trading partners require EDI. Zenbrudge allows us to keep our developemnt and technical teams focused on modern technology instead of EDI. ### 45. User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Satish V. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Zenbridge?** Support provided by the Team and the UI. **What do you dislike about Zenbridge?** As of Now everything looks good and no hurdles or hassles **What problems is Zenbridge solving and how is that benefiting you?** Integration Related issues ### 46. Zenbridge EDI Connections **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Zenbridge?** The onboarding team at Zenbridge is thorough, with detailed knowledge and great follow up. The EDI integration process is so complex, it's great having such a great team to work with! **What do you dislike about Zenbridge?** I have nothing bad to share, they are great! **What problems is Zenbridge solving and how is that benefiting you?** Helping work through the very complex and unique requirements for each EDI implementation. Zenbridge is a great partner! ### 47. Normal **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Zenbridge?** Response time by Customer Support is good. **What do you dislike about Zenbridge?** No having a single DTO by document type but a different one for a same document for different retailers what complicates the implementation of request. **What problems is Zenbridge solving and how is that benefiting you?** The comunication with retailers in order to send EDIs to them ### 48. Professional and Responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Zenbridge?** Please to work with, they did most of the legwork between us and our customers to ensure EDI worked flawlessly. **What do you dislike about Zenbridge?** Could have done setup a little faster but was a mixture of delays on their end and customers end. **What problems is Zenbridge solving and how is that benefiting you?** Allowed us to intergrate our EDI customers into our own system to limit confusion ### 49. Very Responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Zenbridge?** We were in contact with Shoba from the team, and she was very responsive and helpful. **What do you dislike about Zenbridge?** The api was a bit hard to follow, but that's mostly because of EDI. **What problems is Zenbridge solving and how is that benefiting you?** EDI protocol for True Value - [View Zenbridge pricing details and edition comparison](https://www.g2.com/products/zenbridge/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+04%3A11%3A10+-0500&secure%5Bsession_id%5D=eed61b52-1bcc-48f2-9526-47fbb627994a&secure%5Btoken%5D=010184737a17f8010d90973624067864d32f258e468b71c74b57bf8b41fb86e4&format=llm_user) ## Zenbridge Integrations - [Descartes Sellercloud](https://www.g2.com/products/descartes-sellercloud/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## Zenbridge Features **Functionality** - Data Exchange - Data Mapping **Management** - Workflow Management - Exception Handling - Real Time Reporting **Integrations** - Third Party Integration - BI Tools Integration **Security** - Communication Protocols - EDI Standards **Support** - EDI Testing ## Top Zenbridge Alternatives - [SPS Commerce Fulfillment EDI](https://www.g2.com/products/sps-commerce-fulfillment-edi/reviews) - 4.2/5.0 (592 reviews) - [TrueCommerce EDI](https://www.g2.com/products/truecommerce-edi/reviews) - 4.4/5.0 (413 reviews) - [Cleo Integration Cloud](https://www.g2.com/products/cleo-integration-cloud/reviews) - 4.4/5.0 (534 reviews)