ZapScale has become a critical growth lever for us. The tool gives us a pulse of our customers at all times so we can maximize delight and prevent churn. We've also set up several workflows to collect feedback and generate reports with all the relevant metrics for maintaining customer health.

I also want to mention that thanks to ZapScale's team, the implementation process was a breeze. We were able to hit the ground running within a few weeks and have never looked back. Review collected by and hosted on G2.com.

I don't have any complaints. It's one of the most comprehensive customer success platforms with a team fully dedicated to our success! Review collected by and hosted on G2.com.

Implementing ZapScale was super easy and straightforward. It comes with a ton of integrations which can be enabled at the click of a button and brings together all the customer health metrics in one single place. The AL built into the system predicts which customers are at a risk of churning and which ones are ripe for upselling taking out the reliance on guesswork. In the current market when retention is super critical, ZapScale has become our single source of truth for all customer health KPIs. Review collected by and hosted on G2.com.

Would love to have an NPS survey functionality so that we don't have to rely on a different tool to collect that feedback from our customers. I've been told that this is on the roadmap and will be launched real soon. Review collected by and hosted on G2.com.

The depth of information and integration possibilities Review collected by and hosted on G2.com.

Given the benefit of doubts of being in a SaaS industry, none Review collected by and hosted on G2.com.

ZapScale is a great tool to build your CS strategy around. Over the past year of using it, we have discovered its immense value in efficiently managing our customer success efforts. It has proven to be a highly useful asset, empowering us to deliver exceptional support and ensure the success of our valued customers. Review collected by and hosted on G2.com.

We know that ZapScale is not a onboarding tool but it would be great if we can have onboarding management as well. Review collected by and hosted on G2.com.

After using multiple CS tools, I found Zapscale super intuitive. As a daily user, it's impressively easy to locate what I need- everything is just a click away. With all data, this tool helps us feel more confident while talking to the customer. Review collected by and hosted on G2.com.

Few updates and upgrades are happening every month, so if there are requirements we put them across and they solve them. Review collected by and hosted on G2.com.

The ZapScale team is very flexible and always tries to listen to our needs so they can find the right solution to help us with customer success. We really appreciate their efforts! Review collected by and hosted on G2.com.

Some of the features are missing as of now from our current process. For example - emailing the customers, NPS survey etc. Review collected by and hosted on G2.com.

ZapScale has proven to be a key tool for us, and the ease of use is super simple. The platform monitors customer health and prevents churn hence helps us with upsell opportunities. Their native integrations with CRM and communication apps make it an amazing solution. Review collected by and hosted on G2.com.

Cannot download the customer health data in Excel, this is not a major barrier though Review collected by and hosted on G2.com.

I love that I can monitor the entire customer lifecycle, manage projects, schedule emails, and setup tasks and reminders - all in one place. It my go-to platform to stay updated on everything happening with our customers. Review collected by and hosted on G2.com.

While there are few things that I dislike, its worth noting that, as a newer company, they are actively evolving. The team is responsive, and readily incorporates my requests into their backlog Review collected by and hosted on G2.com.

ZapScale empowers Customer Success teams to efficiently oversee their portfolio. With ZapScale's intuitive dashboards, we can easily identify potential risks and opportunities, enabling us to provide proactive support for our valued customers. Review collected by and hosted on G2.com.

Don't have much to say, our admin has set up the tool as per our needs and even if we need anything we have got it in few days. Review collected by and hosted on G2.com.

One remarkable feature which is the highlight for me is the ability to easily monitor or discontinue monitoring any chosen customer. This helps me to concentrate personalised engagement efforts on high-touch customers and I can completely automate the low-touch customers. There is no need for an IT guy or a tech savvy person to help me do all this, the system is pretty straight forward and intuitive. Review collected by and hosted on G2.com.

I would appreciate the ability to export the customer health data in either an excel or PDF format. Review collected by and hosted on G2.com.