Generated from real user reviews
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Pankaj V.
Mid-Market (51-1000 emp.)
4.5/5
"ZapScale: The Backbone of Modern Customer Success Operations"
What do you like about ZapScale?
-ZapScale gives a 360° customer view by integrating data from CRM, support, billing, and product usage in one place. -It offers ready-made KPIs and p
Sandeep Shahi A.
Mid-Market (51-1000 emp.)
5.0/5
"Best platform to monitor behavior of the customers."
What do you like about ZapScale?
The platform is user friendly, and interface Provides actionable insights through data analytics, helping me and my teams understand customer behavior
See Related User Reviews
Pankaj V.
Mid-Market (51-1000 emp.)
4.5/5
"ZapScale: The Backbone of Modern Customer Success Operations"
What do you like about ZapScale?
-ZapScale gives a 360° customer view by integrating data from CRM, support, billing, and product usage in one place. -It offers ready-made KPIs and p
Sandeep Shahi A.
Mid-Market (51-1000 emp.)
5.0/5
"Best platform to monitor behavior of the customers."
What do you like about ZapScale?
The platform is user friendly, and interface Provides actionable insights through data analytics, helping me and my teams understand customer behavior
See Related User Reviews
Pankaj V.
Mid-Market (51-1000 emp.)
4.5/5
"ZapScale: The Backbone of Modern Customer Success Operations"
What do you like about ZapScale?
-ZapScale gives a 360° customer view by integrating data from CRM, support, billing, and product usage in one place. -It offers ready-made KPIs and p
Vishruti R.
Small-Business (50 or fewer emp.)
5.0/5
"Tool to track customer health"
What do you like about ZapScale?
- Data driven customer scores - CS KPI tracking - Automated tasks creation based upon set rules
See Related User Reviews
Pankaj V.
Mid-Market (51-1000 emp.)
4.5/5
"ZapScale: The Backbone of Modern Customer Success Operations"
What do you like about ZapScale?
-ZapScale gives a 360° customer view by integrating data from CRM, support, billing, and product usage in one place. -It offers ready-made KPIs and p
Akash B.
Mid-Market (51-1000 emp.)
5.0/5
"Easy to use platform"
What do you like about ZapScale?
Its features especially the Customer Success centric KPI's
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Nithin T.
Small-Business (50 or fewer emp.)
4.5/5
"Zapscale is an ideal tool for Customer Success professionals."
What do you like about ZapScale?
Zapscale helps in enhancing customer relationships, improve retention, reduce churn and drive growth. Customer health monitoring, customer segmentatio
Swati Sudhakar S.
Mid-Market (51-1000 emp.)
4.0/5
"Best Tool for Elevating Customer Success"
What do you like about ZapScale?
In ZapScale from Health score to customer journey tracking every feature is aimed at improving customer satisfaction and retention. The features easy
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Pankaj V.
Mid-Market (51-1000 emp.)
4.5/5
"ZapScale: The Backbone of Modern Customer Success Operations"
What do you dislike about ZapScale?
-Automated triggers sometimes create too many tasks, making it hard to prioritize. -Certain features are missing, like NPS surveys, bulk emailing, or
Verified User
Mid-Market (51-1000 emp.)
1.0/5
"A half-baked CSP!"
What do you dislike about ZapScale?
The product has many features on paper; however, all the gaps show up after implementation. The product might work out well for companies who are star
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ronit P.
Small-Business (50 or fewer emp.)
5.0/5
"excellent customer management solution"
What do you dislike about ZapScale?
the page loading time can be improved. The dashboard & data accuracy also can be improved
Swati Sudhakar S.
Mid-Market (51-1000 emp.)
4.0/5
"Best Tool for Elevating Customer Success"
What do you dislike about ZapScale?
In ZapScale experienced delay in loading data.
See Related User Reviews
Pankaj V.
Mid-Market (51-1000 emp.)
4.5/5
"ZapScale: The Backbone of Modern Customer Success Operations"
What do you dislike about ZapScale?
-Automated triggers sometimes create too many tasks, making it hard to prioritize. -Certain features are missing, like NPS surveys, bulk emailing, or
Parth S.
Mid-Market (51-1000 emp.)
4.5/5
"ZapScale is game changer for customer success."
What do you dislike about ZapScale?
It lacks little bit of customization which I would prefer to curate the platform for my use case.
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
1.0/5
"A half-baked CSP!"
What do you dislike about ZapScale?
The product has many features on paper; however, all the gaps show up after implementation. The product might work out well for companies who are star
Nithin T.
Small-Business (50 or fewer emp.)
4.5/5
"Zapscale is an ideal tool for Customer Success professionals."
What do you dislike about ZapScale?
Few of the advanced customizations might require additional configuration and technical expertise.
See Related User Reviews
Vishruti R.
Small-Business (50 or fewer emp.)
5.0/5
"Tool to track customer health"
What do you dislike about ZapScale?
- The UI of the product is little complex. Simplifying the same will improve user experience.
Providing the all customer data on a single platform helping us in tracking the customer health. Review collected by and hosted on G2.com.
the page loading time can be improved. The dashboard & data accuracy also can be improved Review collected by and hosted on G2.com.
The system is very well made, easy to navigate and has a simple minimalist UI and UX. The Dashboard view has some great views and charts to get an overview of our client's health. There are numerous integrations available to fetch CRM, Ticketing, etc related data which helps in tracking client's overall health in one place. The in-built tool to deploy tracker codes in our system from front end to track customer usage is awesome. They have understood the essence of customer support and developed features to help the CS Manager track customer health end to end and serve them better than ever. Review collected by and hosted on G2.com.
They don't currently have an email campaign feature, but I have been informed that it is coming soon. Review collected by and hosted on G2.com.
- Data driven customer scores
- CS KPI tracking
- Automated tasks creation based upon set rules Review collected by and hosted on G2.com.
- The UI of the product is little complex. Simplifying the same will improve user experience. Review collected by and hosted on G2.com.
Most of the things were already pre-built in ZapScale. For example, health KPIs and automated playbooks which made it very easy for us to onboard ZapScale and quickly start focusing on our customers. It was fairly easy to integrate all our tools with ZapScale and we could get a 360-degree view of our customers from the first week. Review collected by and hosted on G2.com.
The current reporting options in ZapScale are rather limited. I’ve learned that there are more reporting functionalities in the product roadmap, excited for what’s coming in the future. Review collected by and hosted on G2.com.
Our CS team is responsible for Customer Expansion and Renewal. It's a key part of our performance. With ZapScale we have been able to project expansion and renewals better and also over the period of time we have improved our NRR. I would give credit to Zapscale for working with us as an enabler to our success. Review collected by and hosted on G2.com.
I had few issues but it got resolved before writing this review Review collected by and hosted on G2.com.
Setting a ZapScale is easy. thanks to its vast library of over 50 pre-built KPIs. I can also create custom KPIs. Review collected by and hosted on G2.com.
At this moment, I have no suggestions. I'm truly happy and satisfied with the current features offered by ZapScale. Review collected by and hosted on G2.com.
In ZapScale from Health score to customer journey tracking every feature is aimed at improving customer satisfaction and retention. The features easy to use like Campaign and Survey helps stay agile and responsive to customer needs. ZapScale support is exceptional as they provide quick and actionable solutions. Review collected by and hosted on G2.com.
In ZapScale experienced delay in loading data. Review collected by and hosted on G2.com.
Zapscale helps in enhancing customer relationships, improve retention, reduce churn and drive growth. Customer health monitoring, customer segmentation, integration with CRM, Outlook and other tools, customer feedback, surveys and campaigns are some of the key features offered by Zapscale that empowers CS teams to deliver exceptional Customer Experiences. Zapscale provides extraordinary support. Review collected by and hosted on G2.com.
Few of the advanced customizations might require additional configuration and technical expertise. Review collected by and hosted on G2.com.
Provides user friendly dashboards and multiple health views, that makes undertaking account management activities more effectively. Review collected by and hosted on G2.com.
The tool is customized as per our need, so I don't see any loopholes in it at this point in time Review collected by and hosted on G2.com.
Zapscale has an effective health score calculation. The most comprehensive product that has been built with a user-centric approach. The ability to have seamless integration and centrally manage all our customer data has been super useful in gaining a 360-degree view of our customers. The team in Zapscale is super supportive in helping us with a smooth implementation. Review collected by and hosted on G2.com.
Nothing as of now. It's amazing to use so far. Review collected by and hosted on G2.com.
