Yuma AI Reviews & Product Details

Yuma AI automates e-commerce customer support end to end. The platform resolves tickets autonomously across chat, email, and social, handling 100+ CX use cases from order tracking to returns to complex pre-sale inquiries. It plugs directly into the helpdesks e-commerce teams already use: Zendesk, Gorgias, Kustomer, Front, Gladly, and Re:amaze. Every plan includes unlimited AI Agents and SOPs, omnichannel and multilingual support, and 24/7 premium support via Slack. Pricing is based on fully automated resolutions only. Results come fast. Customers typically reach 60-80% automation and 25-40% cost savings within 90 days. Our customers run at 91% accuracy on WISMO with 87% faster responses. EvryJewels automates 89% of tickets and cut costs by 63%. The platform has processed over 5 million automated tickets.

Seller

Yuma AI

Discussions

Yuma AI Community

Languages Supported

Arabic, Bengali, German, English, French, Hindi, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Spanish, Thai, Chinese (Simplified)

Overview by

Guillaume Luccisano

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

AI Workflows

See how people combine Yuma AI with AI tools to solve real work problems. Each Blueprint is a reusable, step-by-step workflow you can adapt for your team.

Blueprint · Customer Experience

Answer pre-purchase questions to convert hesitant shoppers with AI

Shoppers get accurate answers about fit, compatibility, ingredients, and delivery even when your team is offline, so fewer leave before checkout. Conversation insights also reveal which product-page details could prevent the next unanswered question.

Tools used:

Yuma AI

Claude

Try the workflow

Blueprint · Customer Experience

Find the root cause behind repeat support tickets with AI

Catch a few unusual tickets before a product or fulfillment issue turns into hundreds of refunds, chargebacks, and bad reviews. Cluster transcript evidence by SKU, order date, location, and carrier so operations can trace the cause and support can reach affected customers early.

Tools used:

Yuma AI

Claude

Try the workflow

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Yuma AI Integrations

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VB

Víctor B.

Ceo

Small-Business (50 or fewer emp.)

10/21/2024

"Thanks all so good working nice"

5/5

What do you like best about Yuma AI?

Good questions, excellent composse and responses Review collected by and hosted on G2.com.

What do you dislike about Yuma AI?

At the time only want to have the system in more channels Review collected by and hosted on G2.com.

Response from Rafid Imran of Yuma AI

Thank you for your positive feedback! We're glad to hear that you appreciate our system's questions, composition, and responses.

AU

Akshay U.

Residential Projects

Mid-Market (51-1000 emp.)

2/23/2024

"Best AI powered Customer Support tool which works perfectly for every Case."

5/5

What do you like best about Yuma AI?

Yuma AI is powered with Machine Learning tool which enables quick response to every query coming from customer. Plus, it can answer queries in 15 languages and ML integration is so good that it can handle complex questions in real manner. Perfect analysis enables Yuma AI to assign ticket/case to qualified expertise for quick and effective resolution which leads to 100% customer satisfaction. It's so good to mention other points too One click option for entire summary of the conversation Adapts to writing styles from past as well as from real time conversation with customers. Review collected by and hosted on G2.com.

What do you dislike about Yuma AI?

No downside. It's the Best AI customer Support tool which every organization must have. Review collected by and hosted on G2.com.

What problems is Yuma AI solving and how is that benefiting you?

Yuma AI solved most of the issues related to product queries, payment options, verification and related to our course which customers used to purchase. For example: user could not locate the recorded sessions for the course in their dashboard, Yuma AI helped instantly without any human intervention. It is saving a lot of time of Support team by solving N number of queries on daily basis. The customer happiness index has increased in the Customer Experience segment of our organisation. Review collected by and hosted on G2.com.

Response from Rafid Imran of Yuma AI

Thank you Akshay! Really glad to hear Yuma is saving time for your support team and driving up customer happiness. Appreciate you taking the time to share this.

MD

Mare D.

Branding Manager

Mid-Market (51-1000 emp.)

3/4/2024

"Less Stress And Smarter Customer Support"

3.5/5

What do you like best about Yuma AI?

Yuma AI takes care of routine customer inquiries. It is capable of responding to simple questions, writing polite answers and even translating messages into different languages without any input from me. Therefore, I can concentrate more on resolving complicated cases or offering excellent customer service for more difficult queries. Review collected by and hosted on G2.com.

What do you dislike about Yuma AI?

Yuma AI is still under development and occasionally comes up with responses that are slightly off or do not answer a client’s question perfectly. This necessitates that I review its work before sending it out. Review collected by and hosted on G2.com.

What problems is Yuma AI solving and how is that benefiting you?

Yuma AI has become my ally as it handles all day-to-day duties associated with customer support which used to take up so much of my time. This increases my productivity in general and makes it easier for me to pay more attention to clients who have complex requests; hence an improved experience for the customers at large. Review collected by and hosted on G2.com.

Response from Rafid Imran of Yuma AI

Thanks Mare! Glad Yuma is taking the routine work off your plate so you can focus where it matters most.