I like how thorough it is, allowing for asset intake, assigning to employees, transferring items, integration with Bamboo HR, expansive product list, and a very well-organized UI, making everything easy to find. Review collected by and hosted on G2.com.

Inconsistency & Pricing. We can have a seamless, wonderful experience with one order, then receive the wrong item on the next 4, then rectifying the issue will be treated drastically different across all 4. The service pricing is fair, but the asset pricing can be astronomical, making some current laptops cost more than my first car. The biggest issue lately has been retrieval. It's an amazing service that needs tidied up. I've had several pickups not send the packing materials prior to the pickup date, and several situations where no one ever showed up to the pickup several times in a row, that the user determined that it was easier to drive the equipment to one of our nearest offices. That's simply not an acceptable success rate. Review collected by and hosted on G2.com.

Overall, Workwize's platform has useful features, but the day-to-day support experience has been consistently frustrating enough that I wouldn't recommend them. Key issues:

We've had issues with slow, unreliable order fulfilments. Hardware orders take a long time and the quoted times are too long, with delays regularly pushing past an already long lead time.

We'e had laptops showing as "delivered" but not appearing in stock, forcing the team to burn through buffer stock we wouldn't normally touch.

Automation/buffer-stock logic has previously backfired. Restock automations meant to keep stock topped up instead re-trigger repeatedly when delayed laptops don't arrive, causing over-ordering and overspending.

Apple Business Manager enrolment gaps. Multiple recurring incidents of devices arriving without ABM/DEP enrolment, blocking onboarding, this is is a risk area that we haven't seen with other suppliers.

Although the chat support function can be quick with an initial response, getting actual support is long winded and inconsistent usually resulting in an email thread that receives follow ups days later (this isn't appropriate when querying late deliveries, as we have onboardings that are taking place with set start dates). Requests routinely get lost between agents, with context dropped along the way, having cases moving between several different support agents where some of the original context was lost is frustrating. Teams end up chasing Workwize support too regularly just to get updates.

Order/data accuracy issues. Devices mislabelled by keyboard layout making them unfindable when ordering, lack of ability to adjust asset details to make it easier for the team to review and a rigid address-verification loop that's previously blocked urgent shipments.

Bottom line is the platform's feature set looks good on paper, but operationally the combination of fulfilment delays, ABM enrolment failures, and support friction has created real onboarding risk and extra admin burden for the team. We wouldn't recommend Workwize until they can show sustained improvement in delivery reliability and support responsiveness. Review collected by and hosted on G2.com.

Overall, Workwize's platform has useful features, but the day-to-day support experience has been consistently frustrating enough that I wouldn't recommend them. Key issues:

We've had issues with slow, unreliable order fulfilments. Hardware orders take a long time and the quoted times are too long, with delays regularly pushing past an already long lead time.

We'e had laptops showing as "delivered" but not appearing in stock, forcing the team to burn through buffer stock we wouldn't normally touch.

Automation/buffer-stock logic has previously backfired. Restock automations meant to keep stock topped up instead re-trigger repeatedly when delayed laptops don't arrive, causing over-ordering and overspending.

Apple Business Manager enrolment gaps. Multiple recurring incidents of devices arriving without ABM/DEP enrolment, blocking onboarding, this is is a risk area that we haven't seen with other suppliers.

Although the chat support function can be quick with an initial response, getting actual support is long winded and inconsistent usually resulting in an email thread that receives follow ups days later (this isn't appropriate when querying late deliveries, as we have onboardings that are taking place with set start dates). Requests routinely get lost between agents, with context dropped along the way, having cases moving between several different support agents where some of the original context was lost is frustrating. Teams end up chasing Workwize support too regularly just to get updates.

Order/data accuracy issues. Devices mislabelled by keyboard layout making them unfindable when ordering, lack of ability to adjust asset details to make it easier for the team to review and a rigid address-verification loop that's previously blocked urgent shipments.

Bottom line is the platform's feature set looks good on paper, but operationally the combination of fulfilment delays, ABM enrolment failures, and support friction has created real onboarding risk and extra admin burden for the team. We wouldn't recommend Workwize until they can show sustained improvement in delivery reliability and support responsiveness. Review collected by and hosted on G2.com.

The fact that you can Onboard and Offboard employees from within the same platform, have an inventory of your assets and who is assigned what and also the ability to either purchase from their suppliers or else to ship from your suppliers directly to their warehouses. Review collected by and hosted on G2.com.

At the beginning, we used to have some issues with certain products availability, hence why we then bought some stock from my previous suppliers. Obviously we were told that we could buy everything that we wanted, whenever we wanted, but obviously their are manufacturing constraints. Although I appreciate that, I would expect that a remote supplier like Workwize, would have availability to better suppliers who offers a lot more stock.

Apart from that, sometimes, we wouldn't know about an issue, up until we start investigating ourselves and we contact Workwize's Support team. I would expect that such queries would be known already by Workwize and flagged to us right away.

There is also the issue about statuses of equipment when shipped or being collected from the user's that would not be updated in real time, which is a bit painful as we would have to constantly reach out to Support about that to see if they have any further visibility on the statuses than us. Review collected by and hosted on G2.com.

What I like most about Workwize is that it takes something that could easily become a headache and makes it feel simple. Everything is in one place, easy to understand, and I don’t have to waste time figuring out what to do next. It just works, and honestly, that’s probably the best compliment I can give it. Review collected by and hosted on G2.com.

Sometimes it feels like there are a few extra steps for simple things, and it can take a little time to find exactly what you’re looking for. Nothing major, but making some parts quicker and more direct would definitely improve the experience. Review collected by and hosted on G2.com.

The end to end procurement platform. The online asset management platform. Review collected by and hosted on G2.com.

The communication through email, sometimes hard to follow. I would like to have this all through slack, maybe with on top of our account manager a dedicated procurement specialist that we have in a slack channel Review collected by and hosted on G2.com.

I like that Workwize makes managing laptops and other equipment easier for geographically distributed employees. Additionally, the initial setup of Workwize was really quick, which was a plus for me. Review collected by and hosted on G2.com.

I find the loading speed when managing large inventories or multiple employee records could be improved. It slows down and affects the experience when handling extensive data. Review collected by and hosted on G2.com.

It gives us much more control over what’s happening with our assets, and it also helps new joiners get started smoothly without any hiccups. Review collected by and hosted on G2.com.

They operate using 3rd party logistics companies and they tend to be unreliable Review collected by and hosted on G2.com.

The logistics burden is lifted off our shoulders with the automatic onboarding and offboarding it makes laptop management a breeze. Review collected by and hosted on G2.com.

Sometimes there can be challenges with deliveries/collections but these are almost always with local courier partners. Review collected by and hosted on G2.com.

I like having IT equipment information organized in one place, making asset tracking more convenient. The setup for Workwize was quick. Review collected by and hosted on G2.com.

I wish Workwize had deeper customizable reports for asset utilization, lifecycle cost, and inventory trends. That would make asset management even more effective. Review collected by and hosted on G2.com.

An all-in-one tool that’s very simple to use, with GDPR well implemented. Review collected by and hosted on G2.com.

The costs are a downside, especially the monthly fee that I still have to pay even when I’m not using it. Review collected by and hosted on G2.com.