I love that Workshop is constantly looking at ways to improve the platform. The customer service has been great, and I've really appreciated that they are proactively engaging with us on calls to explore new opportunities and inform us about what's coming out in the next few months. It's a growing platform that enhances how we communicate. The journey features streamline our communications, and it's more user-friendly compared to what we used before. Workshop helps us keep our team members consistently updated, and the audience segmentation options are finely tuned and really beneficial. We've enjoyed the platform throughout our five to six months of use, and it's allowed us to grow in how we communicate. Review collected by and hosted on G2.com.

I think Workshop does a great job. We had some buying details at the start of implementing Workshop, and things that weren't working for us, but their team was right there to help support and find ways to make it work, whether it was on our side or theirs. There were small details that were probably more for our organization that were not working well. Review collected by and hosted on G2.com.

I love Workshop's flexible distribution lists that connect to Active Directory, making it easy to manage internal emails. The interface for branded internal emails is intuitive and user-friendly. I enjoy using the easy builder for creating pages for special events. The detailed analytics, especially by AD audience, are incredibly useful. Also, the customer service is top-notch. The email builder, which we use the most, makes it simple to clone emails and utilize branded templates. We can deliver parts of an email to different audiences within the company all in one spot. Initial setup was a breeze, too. Review collected by and hosted on G2.com.

The undo button is hard to find; it should be more prominently displayed up top instead of small and at the bottom. We'd also like to be able to filter reports by more than one filter at a time, and we'd love if the Calendar feature allowed more customization (i.e., adjusting category names and colors of notes and allowing for movement of items that we don't own). Review collected by and hosted on G2.com.

I use Workshop to send emails and text messages to our employees, and I love how user-friendly it is. Workshop makes it easy to reach our frontline workers through SMS, ensuring they are informed. The analytics feature is great for seeing who is viewing the communications. The emails I can create are much more visually appealing compared to using Outlook, and the process to create and send an email is much simpler. I really appreciate how much the Workshop team actively works to solve our problems and develop new solutions, frequently releasing new features at least every quarter from customer suggestions. They are working on automating birthday and work anniversary texts to save us time, which is super helpful. The initial setup was pretty easy too! Review collected by and hosted on G2.com.

Nothing! Review collected by and hosted on G2.com.

Workshop is incredibly intuitive. I really appreciated how quickly I was able to learn the platform and start using it right away. I also love that the Workshop team keeps refining the product and adding new features that feel relevant and genuinely helpful. It continues to get better, and the (fabulous) Workshop team is consistently asking for feedback and listening closely to uncover additional ways to make Workshop even more impactful for Comms professionals. Review collected by and hosted on G2.com.

I really haven't experienced any downsides to using Workshop. Review collected by and hosted on G2.com.

I find Workshop super user-friendly and easy to create with, making communication organized and effective for our law firm. One of the biggest advantages is the ability to track emails and engagement. It's interesting to see how they are viewed and we're making progress on that front. The user-friendly aspect is crucial since I'm sending out over 20 office feedbacks and want this process to be streamlined without taking much time. I also enjoy the ability to work with Canva inside Workshop, which is a huge plus. As a new user, I love the tutorial videos that are only two or three minutes long, sometimes even just one minute, allowing me to learn quickly. The initial setup was fairly easy, and we're now sending out personalized birthday greetings every day, which adds a nice personal touch. I'm falling in love with Workshop, so much so that I would give it a 10 out of 10 recommendation. Review collected by and hosted on G2.com.

Nothing so far!! Review collected by and hosted on G2.com.

There are many features I love about Workshop, but the biggest highlight is clear: it allows us to create emails that truly represent and personify our brand and culture. With it, we can build engaging content that users trust and actually want to read. We also have analytics that give us insight into who received a message, who opened it, and what types of content they engage with most.

The ability to schedule communications has been a great tool as well. As a team of one, I’m not always available, so being able to draft, prepare, and plan in advance lets me step away with confidence, knowing the message(s) will be sent. It’s also helpful to be able to send on behalf of leaders within the organization, since some communications land better when they come from a recognizable face rather than our generic communications mailbox.

I am inside the Workshop platform every day, without fail and it is very functional and easy to use. I also love the new features and add-ons they keep rolling out. Review collected by and hosted on G2.com.

I’d love to be able to see the date (and time) when users open emails, as well as the last time they opened an email. I’d also love the ability to replace a PDF after an email has already been sent. We’ve run into situations where a PDF needed to be updated, and while it’s easy to replace a link, I haven’t been able to simply swap the old PDF for the new one. That ends up creating the need to send a follow-up communication. Review collected by and hosted on G2.com.

Our internal communications have improved thanks to the workshop! It feels contemporary, is simple to use, and elevates the purpose. Our communications now feel more polished, consistent, and aesthetically pleasing thanks to the templates. Additionally, I can now monitor data related to emails with Outlook's 12-month expiration date. I've heard nothing but positive things about the tool! Additionally, I value the software's affordability, for which I am grateful as a nonprofit. Review collected by and hosted on G2.com.

The lack of customisation in some areas, such as communications design, is one aspect of Workshop that I find annoying. To better adapt messages to various audiences, it would be beneficial to have more flexibility with layouts, styling, and visual components.

Additionally, it's not always easy for numerous people to collaborate on the same template, which can slow down team workflows when organising material and occasionally feel constrictive. Review collected by and hosted on G2.com.

I like how easy it is to send emails with Workshop. They've really reduced the potential for human error with their scheduling system, which is something I've found lacking in other platforms. It helps reduce errors and maintains our staff's trust in us to deliver reliable communications quickly, without glitching out. The initial setup was easy too, thanks to their hands-on approach and really clear to-do list, which impressed me. Also, it helps us deliver information in a more visually appealing way and provides specific data on engagement, allowing us to establish a baseline for improving employee communications. Review collected by and hosted on G2.com.

I would love to be able to save section templates! That's all I can think of right now. Review collected by and hosted on G2.com.

Workshop has transformed the way our organization delivers internal communications. Its template system lets us create messages from individual departments while maintaining a consistent, branded look and feel.

The analytics offer helpful insight into open rates, reading time, how our employees prefer to receive communications, and overall team member sentiment. In addition, the campaign feature allows us to focus on those same analytics so we can better understand how employees are responding to company-wide and department initiatives. Since we previously had no analytics at all, these foundational metrics have helped us establish a baseline and make more informed adjustments to our internal communications strategy. Review collected by and hosted on G2.com.

I wish there were a way to organize emails into folders. The main “Email” page can feel cluttered, and the default view sometimes makes it hard to quickly locate specific messages.

For the calendar, I’d also like more robust color-coding options so I can differentiate communications by department more easily. Review collected by and hosted on G2.com.

I really like the ease of using Workshop and creating emails; it couldn't be any simpler. The drag and drop system is really great, and the ability to segment certain parts of an email to specific audiences is fantastic. This ensures the content people see is relevant to them. Additionally, having a calendar view to see what emails are going out when, and the capability to create staff lists, has massively saved time for our organization. Plus, the Workshop team made the setup super easy with a clear step-by-step guide, and their support team was really good at responding to any queries we had. Review collected by and hosted on G2.com.

N/A at this stage Review collected by and hosted on G2.com.