Generated from real user reviews
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Scott P.
Small-Business (50 or fewer emp.)
5.0/5
"Great CRM for small to medium field service businesses"
What do you like about Workiz?
Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs
Tony F.
Small-Business (50 or fewer emp.)
5.0/5
"A Powerful All-in-One Platform That Simplifies Running a Service Business"
What do you like about Workiz?
Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no
See Related User Reviews
Scott P.
Small-Business (50 or fewer emp.)
5.0/5
"Great CRM for small to medium field service businesses"
What do you like about Workiz?
Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs
Tony F.
Small-Business (50 or fewer emp.)
5.0/5
"A Powerful All-in-One Platform That Simplifies Running a Service Business"
What do you like about Workiz?
Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no
See Related User Reviews
Scott P.
Small-Business (50 or fewer emp.)
5.0/5
"Great CRM for small to medium field service businesses"
What do you like about Workiz?
Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs
Tony F.
Small-Business (50 or fewer emp.)
5.0/5
"A Powerful All-in-One Platform That Simplifies Running a Service Business"
What do you like about Workiz?
Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no
See Related User Reviews
Scott P.
Small-Business (50 or fewer emp.)
5.0/5
"Great CRM for small to medium field service businesses"
What do you like about Workiz?
Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs
Tony F.
Small-Business (50 or fewer emp.)
5.0/5
"A Powerful All-in-One Platform That Simplifies Running a Service Business"
What do you like about Workiz?
Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no
See Related User Reviews
Tony F.
Small-Business (50 or fewer emp.)
5.0/5
"A Powerful All-in-One Platform That Simplifies Running a Service Business"
What do you like about Workiz?
Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no
Sebin M.
Small-Business (50 or fewer emp.)
4.5/5
"Effortless Field Service Management with Workiz"
What do you like about Workiz?
Workiz streamlines field service operations, making them highly efficient. Its real-time job scheduling, technician tracking, and built-in communicati
See Related User Reviews
Sebin M.
Small-Business (50 or fewer emp.)
4.5/5
"Effortless Field Service Management with Workiz"
What do you dislike about Workiz?
Some features seem restricted unless you upgrade to a higher plan, particularly when it comes to automation and advanced reporting. The mobile app som
Joshua .
Small-Business (50 or fewer emp.)
5.0/5
"Efficient, Reliable, and Game-Changing for Our Field Service Operations"
What do you dislike about Workiz?
While Workiz covers most of our needs, the reporting dashboard could offer more customization options. We’d love the ability to create more advanced r
See Related User Reviews
Tony F.
Small-Business (50 or fewer emp.)
5.0/5
"A Powerful All-in-One Platform That Simplifies Running a Service Business"
What do you dislike about Workiz?
Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under
Justin L.
Small-Business (50 or fewer emp.)
0.0/5
"BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY."
What do you dislike about Workiz?
they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"I was unaware..."
What do you dislike about Workiz?
The mobile app for techs needs to improve flow and work.
Tony F.
Small-Business (50 or fewer emp.)
5.0/5
"A Powerful All-in-One Platform That Simplifies Running a Service Business"
What do you dislike about Workiz?
Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under
See Related User Reviews
Julia J.
Small-Business (50 or fewer emp.)
5.0/5
"Workiz Makes Field Service Operations Simple and Scalable"
What do you dislike about Workiz?
There’s a bit of a learning curve when it comes to setting up automations and customizing workflows. Also, the reporting features could be more detail
Penelope S.
Small-Business (50 or fewer emp.)
5.0/5
"Operations Manager"
What do you dislike about Workiz?
There’s a bit of a learning curve for new users, especially when setting up automations and templates. Also, the reporting features could be more cust
See Related User Reviews
Tony F.
Small-Business (50 or fewer emp.)
5.0/5
"A Powerful All-in-One Platform That Simplifies Running a Service Business"
What do you dislike about Workiz?
Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under
Justin L.
Small-Business (50 or fewer emp.)
0.0/5
"BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY."
What do you dislike about Workiz?
they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak
The software has grown and improved over time, the team were very helpful in setting it up Review collected by and hosted on G2.com.
the pricing is what stopped us from using it for longer. Review collected by and hosted on G2.com.
What I like most about Workiz is the Convenience. Even if I'm not at the office, or near my computer, I can still update jobs and contact customers with ease through the Workiz mobile app. I can upload attachments, enter payments, review notes and customer info, everything! My favorite software by far. Also, the customer support team is unmatched! I'm always assisted in such a timely manner. Review collected by and hosted on G2.com.
One limitation I've noticed is the inability to schedule multiple jobs within the same timeframe simultaneously. It would be a great time-saver if there were a way to batch-schedule similar tasks, especially for high-volume workflows. That said, the rest of the scheduling features are solid and work well for most use cases. Review collected by and hosted on G2.com.
Workiz covers all the bases for our business, estimating to customer project management. Review collected by and hosted on G2.com.
There are many add on integrations that you have to apply to get the full use of this crm, the app and web application is very different but play a part in being able to access customer info on the fly. The scheduling aspect needs improved or a solid solution to work intuitively with the field guys without hassle. Review collected by and hosted on G2.com.
Workiz has the best presentation for quoting that I have experienced. Keeping the pictures on that band that follows down the whole quote is perfect. The pictures included make training 10x easier and also ID GUESS also makes it easier for the customer to understand and IMHO derive value from the pic and the description.
only reason its not a 10 is im new to this app Review collected by and hosted on G2.com.
Eh, having the cost column showing on my screen is very awkward. I do in-home sales. So sometimes people might be right up on me and it's super awkward for them to see my margin and markup. So yeah, being able to have a hidden mode would be super beneficial. Review collected by and hosted on G2.com.
Workiz makes scheduling, invoicing, and team management simple. It’s user-friendly, saves us time, and keeps our garage door repair business running smoothly. Highly recommended for service pros! Review collected by and hosted on G2.com.
Workiz is a strong platform, but it can feel a bit overwhelming at first due to the number of features. Some customization options are limited, and the mobile app occasionally lags. That said, their support team is responsive and continually improving the product. Review collected by and hosted on G2.com.
I had an issue with the Workiz phone not refreshing and contacted support right away about the issue. Workiz support was very quick and efficient to the point where my issue was resolved in a few minutes. Overall great service from Workiz support chat. Review collected by and hosted on G2.com.
Technical errors every now and then, but solvable. Review collected by and hosted on G2.com.
Workiz is an excellent platform for managing my home service business. Its user-friendly interface, powerful scheduling tools, and robust reporting features make day-to-day operations smooth and efficient. The system itself is reliable and offers great functionality for teams of any size. Overall, it's a fantastic tool—just wish the customer support matched the quality of the software! Review collected by and hosted on G2.com.
I’ve been a loyal Workiz user and advocate for years, recommending it to numerous home service business owners and even hosting online sessions to show how great the platform is. But my recent experience has completely shattered my trust in the company.
In September, I contacted Workiz to reduce the number of accounts from 10 to 5, as I only use 4. The representative assured me the change would be made, but nothing happened. I was still charged for 10 accounts for the next two months.
When I reached out again, another representative promised to fix the issue. Yet, three days ago, I was charged $800 AGAIN for 10 accounts!
This isn’t just frustrating—it’s unacceptable. Despite multiple attempts to resolve the issue, Workiz has failed to follow through. At this point, I feel that speaking directly to them is pointless.
As a member of several home service business owner communities, I’ve always encouraged others to switch to Workiz. But after this experience, I’ll be advising everyone to stay away and consider alternatives like Housecall Pro.
Workiz’s lack of accountability and poor handling of customer concerns is incredibly disappointing. I hope they take these issues seriously and start prioritizing their customers before they lose even more of their loyal base. Review collected by and hosted on G2.com.
Thank you for taking the time to provide such detailed feedback. We’re sorry to hear about the frustrating experience you’ve had with our billing and support team. Your loyalty and advocacy over the years mean a lot to us, and we regret falling short of the standard you’ve come to expect from Workiz.
First, we’d like to apologize for the repeated billing issues and the delays in resolving them. This is not the level of service we strive to provide, and your concerns are being taken very seriously. We are currently reviewing what went wrong to ensure this doesn’t happen again. We’ll review our communication processes to prevent similar occurrences in the future.
Your positive comments about Workiz’s platform mean a lot to us, and we’re committed to ensuring that our customer support aligns with the quality of our software. We value your feedback and would appreciate the opportunity to rebuild your trust.
Thank you again for sharing your experience. We’re committed to doing better.
Workiz has a solution for every aspect of my business needs, from financing options to auto review requests to technician assigned jobs… easy to work with, this is not only a POS system but also a CRM that works well!
I’ve been using many different apps in the past, but Workiz is the only one that made me stay.
Truly worth the investment. Review collected by and hosted on G2.com.
Hmmm really couldnt find a downside, ill update when I will. Review collected by and hosted on G2.com.
You can tag each phone call with a tag to show the source of the call. You can monitor your team, their hours, permissions, you can buy phone numbers for the business and so much more. It's even better than Salesforce in my opinion. Review collected by and hosted on G2.com.
The history search is a bit limited to a certain time, you can only expoort contacts up to 5000 but if you contact support they can do more than that for you. So it's not so bad, just requiring manual intervention. Review collected by and hosted on G2.com.
The start up process and team are amazing and very helpful! Review collected by and hosted on G2.com.
Just need more of a contract option is the only thing were missing. Review collected by and hosted on G2.com.
