--- title: Workiz Reviews meta\_title: 'Workiz Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 239 reviews by the users' company size, role or industry to find out how Workiz works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 239 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Workiz Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exemplary customer support** from Workiz, enhancing their experience with timely communication and effective assistance. [(21 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186108&qs=pros-and-cons#reviews) Users find Workiz to be **extremely easy to use** , effectively streamlining operations and enhancing business efficiency. [(17 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187919&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of Workiz, enhancing communication and streamlining business processes effortlessly. [(17 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186534&qs=pros-and-cons#reviews) Users value the **seamless integrations** of Workiz, enhancing communication and streamlining business operations effectively. [(13 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185740&qs=pros-and-cons#reviews) Users appreciate the **user-friendly scheduling management** of Workiz, streamlining operations and enhancing team efficiency. [(9 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185616&qs=pros-and-cons#reviews) Users experience **customization difficulties** with Workiz, finding limited options and quirks in the interface challenging. [(10 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1991868&qs=pros-and-cons#reviews) Users find the **pricing too high** , leading to frustration and consideration of alternatives like Housecall Pro. [(8 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187884&qs=pros-and-cons#reviews) Users indicate that **improvement is needed** in the mobile app’s flow, UI efficiency, and pricing structure. [(7 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186297&qs=pros-and-cons#reviews) Users note a **learning curve** for new users, particularly with automations, templates, and setting up features effectively. [(7 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185555&qs=pros-and-cons#reviews) Users express that the **pricing is expensive** and often leads to additional unforeseen costs. [(6 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187674&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Workiz ##### 1. Customer Support Users value the **exemplary customer support** from Workiz, enhancing their experience with timely communication and effective assistance. [ See 21 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186108&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 2. Ease of Use Users find Workiz to be **extremely easy to use** , effectively streamlining operations and enhancing business efficiency. [ See 17 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187919&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 3. User-Friendly Users love the **user-friendly interface** of Workiz, enhancing communication and streamlining business processes effortlessly. [ See 17 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186534&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 4. Integrations Users value the **seamless integrations** of Workiz, enhancing communication and streamlining business operations effectively. [ See 13 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185740&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 5. Scheduling Management Users appreciate the **user-friendly scheduling management** of Workiz, streamlining operations and enhancing team efficiency. [ See 9 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185616&qs=pros-and-cons#reviews) See Related User Reviews ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no SM Sebin M. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Field Service Management with Workiz" What do you like about Workiz? Workiz streamlines field service operations, making them highly efficient. Its real-time job scheduling, technician tracking, and built-in communicati ### 5 Cons or Disadvantages of Workiz ##### 1. Customization Difficulties Users experience **customization difficulties** with Workiz, finding limited options and quirks in the interface challenging. [ See 10 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1991868&qs=pros-and-cons#reviews) See Related User Reviews SM Sebin M. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Field Service Management with Workiz" What do you dislike about Workiz? Some features seem restricted unless you upgrade to a higher plan, particularly when it comes to automation and advanced reporting. The mobile app som ![Joshua .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua .") J Joshua . Small-Business (50 or fewer emp.) 5.0/5 "Efficient, Reliable, and Game-Changing for Our Field Service Operations" What do you dislike about Workiz? While Workiz covers most of our needs, the reporting dashboard could offer more customization options. We’d love the ability to create more advanced r ##### 2. Pricing Issues Users find the **pricing too high** , leading to frustration and consideration of alternatives like Housecall Pro. [ See 8 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187884&qs=pros-and-cons#reviews) See Related User Reviews ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you dislike about Workiz? Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under ![Justin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin L.") JL Justin L. Small-Business (50 or fewer emp.) 0.0/5 "BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY." What do you dislike about Workiz? they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak ##### 3. Improvement Needed Users indicate that **improvement is needed** in the mobile app’s flow, UI efficiency, and pricing structure. [ See 7 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186297&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "I was unaware..." What do you dislike about Workiz? The mobile app for techs needs to improve flow and work. ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you dislike about Workiz? Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under ##### 4. Learning Curve Users note a **learning curve** for new users, particularly with automations, templates, and setting up features effectively. [ See 7 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185555&qs=pros-and-cons#reviews) See Related User Reviews ![Julia J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julia J.") JJ Julia J. Small-Business (50 or fewer emp.) 5.0/5 "Workiz Makes Field Service Operations Simple and Scalable" What do you dislike about Workiz? There’s a bit of a learning curve when it comes to setting up automations and customizing workflows. Also, the reporting features could be more detail PS Penelope S. Small-Business (50 or fewer emp.) 5.0/5 "Operations Manager" What do you dislike about Workiz? There’s a bit of a learning curve for new users, especially when setting up automations and templates. Also, the reporting features could be more cust ##### 5. Expensive Users express that the **pricing is expensive** and often leads to additional unforeseen costs. [ See 6 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187674&qs=pros-and-cons#reviews) See Related User Reviews ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you dislike about Workiz? Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under ![Justin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin L.") JL Justin L. Small-Business (50 or fewer emp.) 0.0/5 "BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY." What do you dislike about Workiz? they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak ## Top-Rated Alternatives [ ![Housecall Pro](https://images.g2crowd.com/uploads/product/hd_favicon/ce6ead72f65b8b12db2c767501f610ed/housecall-pro.svg "Housecall Pro") Housecall Pro 4.3/5(204) ](https://www.g2.com/products/housecall-pro/reviews) [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ View All Alternatives ](https://www.g2.com/products/workiz/competitors/alternatives) ![Arie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arie W.") AW Arie W. Affiliate Marketing Manager Small-Business (50 or fewer emp.) 2/9/2025 "Great platform for managing calls, leads and more" 5/5 What do you like best about Workiz? You can tag each phone call with a tag to show the source of the call. You can monitor your team, their hours, permissions, you can buy phone numbers for the business and so much more. It's even better than Salesforce in my opinion. Review collected by and hosted on G2.com. What do you dislike about Workiz? The history search is a bit limited to a certain time, you can only expoort contacts up to 5000 but if you contact support they can do more than that for you. So it's not so bad, just requiring manual intervention. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Managing several GMBs using Workiz, checking phone calls, listening to them. Checking revenue, manging our teams and so much more. It's a great platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nikki .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikki .") N Nikki . Office Manager Small-Business (50 or fewer emp.) 6/13/2025 "Great software and Team!" 5/5 What do you like best about Workiz? The start up process and team are amazing and very helpful! Review collected by and hosted on G2.com. What do you dislike about Workiz? Just need more of a contract option is the only thing were missing. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? it cuts our invoicing time in half. Its helping to streamline processes for us as well. Review collected by and hosted on G2.com. Show More 6/15/2025 Current UserValidated ReviewerSource: Organic ![Alexia B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexia B.") AB Alexia B. Digital Marketing Specialist Small-Business (50 or fewer emp.) 3/28/2025 "Amazing CRM Tool For Any Service Company" 4.5/5 What do you like best about Workiz? I been working with Workiz for almost a year and its capacity exceeds the expectations. As a marketing specialist, I find this tool to be excellent for reporting and streamlining the process of lead nurturing. My favorite feature has to be the reporting and how seamless is to make analysis. Really great tool for all those data driven businesses Review collected by and hosted on G2.com. What do you dislike about Workiz? I would like the developers tool to have more wiggle room for complex integrations. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? The analysis and data management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Luis O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis O.") LO Luis O. Service Manager Small-Business (50 or fewer emp.) 4/9/2025 "Service Manager" 5/5 What do you like best about Workiz? Workiz is very easy to navigate, they even have how to videos for everything you are trying to accomplish. Workiz has streamlined our services and improved our work load to complete other tasks. The onboarding process immediately ramps everything up so you can continue doing business with no pauses. Review collected by and hosted on G2.com. What do you dislike about Workiz? I haven't found anything I dislike about Workiz Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? easier dispatching and online booking straight through the website has helped greatly Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery") AM Verified User in Machinery Small-Business (50 or fewer emp.) 5/15/2025 "Good program and constantly getting better" 4/5 What do you like best about Workiz? Workiz is always trying to improve, be that new features, working through bugs, or listening to feedback from customers. New integrations are always arriving as well! Review collected by and hosted on G2.com. What do you dislike about Workiz? It can be a little buggy at times, and there is no way to book a sold estimate into two jobs or book a second non-consecutive day on one job. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? It helps keep everyone on the same page, no matter where we are located. We can update and send out the schedule immediately and the tech's can see it. Tracking job and invoice numbers to clarify what job we are talking about when completing multiple projects at once. Having estimates for anyone to see and send to customers is also a huge advantage! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NF Nick F. owner Small-Business (50 or fewer emp.) 4/11/2025 "Great customer service" 5/5 What do you like best about Workiz? They offer great customer service weather I’m calling in or by chat they are quick to answer and always follow up. Generally easy to use software. Review collected by and hosted on G2.com. What do you dislike about Workiz? So far everything has been running smoothly Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Nothing at this time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jonathan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan L.") JL Jonathan L. Service Manager Small-Business (50 or fewer emp.) 4/2/2025 "Love it! So many cool features, and LOVE the motto to automate everything!" 4/5 What do you like best about Workiz? Quick communication, user-friendly experience, and the amount of amazing features there are to automate the processes of our business. Review collected by and hosted on G2.com. What do you dislike about Workiz? A bit challenging to know where to begin in implimenting the software. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Keeping all documents, schedules, communication, and CRM in ONE place! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ashley S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley S.") AS Ashley S. Co-owner Small-Business (50 or fewer emp.) 3/19/2025 "Workiz works" 3.5/5 What do you like best about Workiz? For the most part it is easy to find what you need. Review collected by and hosted on G2.com. What do you dislike about Workiz? I wish some screens were more customizable to what I want to see. Also wish it was more marketing friendly. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? It helps keep my leads and jobs organized. It tracks my employee's time and expenses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JP Jason P. Owner Small-Business (50 or fewer emp.) 1/30/2025 "Workiz helps me work!" 4.5/5 What do you like best about Workiz? Out of the box solution that helps me run my local services business Review collected by and hosted on G2.com. What do you dislike about Workiz? A lot of functionality and evolving features- with more polish anad evolution to come Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Inventory management, billing, scheduling Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CV Camilo V. Project Manager Small-Business (50 or fewer emp.) 1/31/2025 "Currently testing" 4.5/5 What do you like best about Workiz? It's great that they provide a free trial for users to test the app fully. This is a great initiative that combines CRM and operations, saving time and effort. Review collected by and hosted on G2.com. What do you dislike about Workiz? I'd like to have more freedom on custom fields such as "Clients" and "jobs". I'd like to be able to add dropdowns, completion statuses, etc. something like Notion databases. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Customer follow up, sales follow up Review collected by and hosted on G2.com. 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