--- title: Workiz Reviews meta\_title: 'Workiz Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 239 reviews by the users' company size, role or industry to find out how Workiz works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 239 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Workiz Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exemplary customer support** from Workiz, enhancing their experience with timely communication and effective assistance. [(21 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186108&qs=pros-and-cons#reviews) Users find Workiz to be **extremely easy to use** , effectively streamlining operations and enhancing business efficiency. [(17 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187919&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of Workiz, enhancing communication and streamlining business processes effortlessly. [(17 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186534&qs=pros-and-cons#reviews) Users value the **seamless integrations** of Workiz, enhancing communication and streamlining business operations effectively. [(13 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185740&qs=pros-and-cons#reviews) Users appreciate the **user-friendly scheduling management** of Workiz, streamlining operations and enhancing team efficiency. [(9 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185616&qs=pros-and-cons#reviews) Users experience **customization difficulties** with Workiz, finding limited options and quirks in the interface challenging. [(10 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1991868&qs=pros-and-cons#reviews) Users find the **pricing too high** , leading to frustration and consideration of alternatives like Housecall Pro. [(8 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187884&qs=pros-and-cons#reviews) Users indicate that **improvement is needed** in the mobile app’s flow, UI efficiency, and pricing structure. [(7 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186297&qs=pros-and-cons#reviews) Users note a **learning curve** for new users, particularly with automations, templates, and setting up features effectively. [(7 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185555&qs=pros-and-cons#reviews) Users express that the **pricing is expensive** and often leads to additional unforeseen costs. [(6 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187674&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Workiz ##### 1. Customer Support Users value the **exemplary customer support** from Workiz, enhancing their experience with timely communication and effective assistance. [ See 21 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186108&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 2. Ease of Use Users find Workiz to be **extremely easy to use** , effectively streamlining operations and enhancing business efficiency. [ See 17 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187919&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 3. User-Friendly Users love the **user-friendly interface** of Workiz, enhancing communication and streamlining business processes effortlessly. [ See 17 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186534&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 4. Integrations Users value the **seamless integrations** of Workiz, enhancing communication and streamlining business operations effectively. [ See 13 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185740&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 5. Scheduling Management Users appreciate the **user-friendly scheduling management** of Workiz, streamlining operations and enhancing team efficiency. [ See 9 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185616&qs=pros-and-cons#reviews) See Related User Reviews ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no SM Sebin M. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Field Service Management with Workiz" What do you like about Workiz? Workiz streamlines field service operations, making them highly efficient. Its real-time job scheduling, technician tracking, and built-in communicati ### 5 Cons or Disadvantages of Workiz ##### 1. Customization Difficulties Users experience **customization difficulties** with Workiz, finding limited options and quirks in the interface challenging. [ See 10 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1991868&qs=pros-and-cons#reviews) See Related User Reviews SM Sebin M. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Field Service Management with Workiz" What do you dislike about Workiz? Some features seem restricted unless you upgrade to a higher plan, particularly when it comes to automation and advanced reporting. The mobile app som ![Joshua .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua .") J Joshua . Small-Business (50 or fewer emp.) 5.0/5 "Efficient, Reliable, and Game-Changing for Our Field Service Operations" What do you dislike about Workiz? While Workiz covers most of our needs, the reporting dashboard could offer more customization options. We’d love the ability to create more advanced r ##### 2. Pricing Issues Users find the **pricing too high** , leading to frustration and consideration of alternatives like Housecall Pro. [ See 8 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187884&qs=pros-and-cons#reviews) See Related User Reviews ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you dislike about Workiz? Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under ![Justin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin L.") JL Justin L. Small-Business (50 or fewer emp.) 0.0/5 "BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY." What do you dislike about Workiz? they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak ##### 3. Improvement Needed Users indicate that **improvement is needed** in the mobile app’s flow, UI efficiency, and pricing structure. [ See 7 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186297&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "I was unaware..." What do you dislike about Workiz? The mobile app for techs needs to improve flow and work. ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you dislike about Workiz? Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under ##### 4. Learning Curve Users note a **learning curve** for new users, particularly with automations, templates, and setting up features effectively. [ See 7 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185555&qs=pros-and-cons#reviews) See Related User Reviews ![Julia J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julia J.") JJ Julia J. Small-Business (50 or fewer emp.) 5.0/5 "Workiz Makes Field Service Operations Simple and Scalable" What do you dislike about Workiz? There’s a bit of a learning curve when it comes to setting up automations and customizing workflows. Also, the reporting features could be more detail PS Penelope S. Small-Business (50 or fewer emp.) 5.0/5 "Operations Manager" What do you dislike about Workiz? There’s a bit of a learning curve for new users, especially when setting up automations and templates. Also, the reporting features could be more cust ##### 5. Expensive Users express that the **pricing is expensive** and often leads to additional unforeseen costs. [ See 6 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187674&qs=pros-and-cons#reviews) See Related User Reviews ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you dislike about Workiz? Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under ![Justin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin L.") JL Justin L. Small-Business (50 or fewer emp.) 0.0/5 "BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY." What do you dislike about Workiz? they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak ## Top-Rated Alternatives [ ![Housecall Pro](https://images.g2crowd.com/uploads/product/hd_favicon/ce6ead72f65b8b12db2c767501f610ed/housecall-pro.svg "Housecall Pro") Housecall Pro 4.3/5(204) ](https://www.g2.com/products/housecall-pro/reviews) [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ View All Alternatives ](https://www.g2.com/products/workiz/competitors/alternatives) ![Eric N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric N.") EN Eric N. 1/13/2026 "Streamlined Business Management with Workiz" 4.5/5 What do you like best about Workiz? I like how Workiz keeps my business operations organized. I really appreciate the way we can have all our messaging, appointments, and call features integrated. These features are really valuable for running my junk removal business efficiently. Review collected by and hosted on G2.com. What do you dislike about Workiz? And sometimes the automations trigger when they're not supposed to. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Workiz takes care of all our scheduling, invoicing, and payments, keeping my business operations organized. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ariel Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ariel Z.") AZ Ariel Z. Garage Door Company Owner/Manager Small-Business (50 or fewer emp.) 4/28/2025 "Well worth the services; constantly evolving features" 5/5 What do you like best about Workiz? It is easily customizable to your business. There are so many features to help streamline daily tasks and run an operation, keeping everything organized. They also many workshops to help better your business which I enjoy listening to. It was pretty easy to get set up, but takes time to get it the way that works best for your business and you always learn as you go. Review collected by and hosted on G2.com. What do you dislike about Workiz? Sometimes there are glitches, but they are few and far in between. When they happen, they get resolved pretty quickly. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? They are constantly evolving and listening to customer feedback. When I need to talk to support, they respond pretty quickly. The best thing for me is that I am one person running a medium sized operation and Workiz helps keep me organized and streamlined. Without it, I would lose my head, but seriously they are just getting better. I would not leave to another company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Isaac&Fran B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isaac&Fran B.") IB Isaac&Fran B. Part owner Small-Business (50 or fewer emp.) 4/25/2025 "Best program our company has ever used" 5/5 What do you like best about Workiz? We have used Workiz from the very beginning and have seeing it grow into the company it is now. Temporarily we left to explore other options, but we came back to Workiz. I enjoy the simplicity, easy to navigate at and the same time appreciate all it has to offer. Their customer support is very helpful and hands on. Because it is a growing company and they are constantly adding on features I appreciate that they reach out to their customers and give us the opportunity to request features on a platform that others can vote on. Overall, I am very happy with this company Review collected by and hosted on G2.com. What do you dislike about Workiz? Whenever I come across and issue, their customer service team is on top of it and makes sure concerns are addressed, if they cannot assist, they make sure to escalate it. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Giving us a one-time program that can address scheduling, calls, inventory, and estimate sending services all in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Justin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin L.") JL Justin L. Small-Business (50 or fewer emp.) 12/3/2025 "BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY." 0/5 What do you like best about Workiz? interface is nice but lacking core financial billing tools. Review collected by and hosted on G2.com. What do you dislike about Workiz? they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and making us pay even tho we never agreed to any annual commitments. they are petty and small time because they are losing customers. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? NO PROBLEMS SOLVED Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NV Nicole V. Small Business Small-Business (50 or fewer emp.) 8/5/2025 "Simple solution that delivers results" 5/5 What do you like best about Workiz? Workiz has made scheduling and dispatching incredibly efficient. The drag‑and‑drop calendar is easy to use, and the built-in phone and messaging system lets our team communicate with clients directly—no need to switch apps. We also love the automated reminders and follow-ups, which help reduce no-shows and keep clients informed. Review collected by and hosted on G2.com. What do you dislike about Workiz? The mobile app could use some improvement—it sometimes glitches or runs slowly, especially when switching between views. Also, some advanced customization features, like editing custom fields in bulk, feel limited or unintuitive. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Before Workiz, we struggled with managing jobs across multiple platforms. Scheduling, invoicing, and customer communications were all done separately. Workiz brought everything into one platform, which has saved us a lot of time and helped reduce human error. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Daniel D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel D.") DD Daniel D. Owner Small-Business (50 or fewer emp.) 4/8/2025 "Excellent user interface, customer facing interface, automations, very intuitive" 5/5 What do you like best about Workiz? I love the user friendliness of Workiz. There is not a super steep learning curve in terms of using it and its features. Speaking of features, the automations are awesome and really help deliver a great customer experience for our clients. Implementation has been very easy. Customer support is fairly good. We use the software every day! and it very easily integrated with QuickBooks online for us. We have not tried the other software integrations just yet. Review collected by and hosted on G2.com. What do you dislike about Workiz? The downside for me is the ability to track technician KPI's. These are SUPER important and it just isn't readily available information on Workiz. Once that is sorted out, i believe Workiz has the potential to contend with some of the "Titan's" of the Home Services CRM world. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Invoicing, field and online payment, estimates and proposals, automations for follow ups and customer contact. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/29/2025 "Everything you need without the complexity." 5/5 What do you like best about Workiz? Honestly, it just works. I can quote a job, schedule it, send invoices, and collect payment without jumping between different apps. My last system was a mess - I'd spend half my day just trying to figure out where I put customer info. With Workiz, I actually had one person help me set everything up instead of getting passed around to different people every time I called. That made a huge difference. Plus I only pay for what I actually use, which helps keep costs down. Review collected by and hosted on G2.com. What do you dislike about Workiz? The features i am often are upcoming and are not to be live until next month. I need easier notes on new job orders and smarter delete tag system.you can't really customize the jobs lobby columns much. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Before this, I was using like five different apps just to manage customers and get paid. Now it's all in one place. I can actually focus on the work instead of paperwork. My customers get responses faster, and I'm not scrambling to find their information when they call. It's made running my business way less stressful, and I don't need as many people helping me keep track of everything. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 2/20/2025 "Workiz has put our company on track for effective & efficient business systems!!" 4.5/5 What do you like best about Workiz? Customizable, integrated estimates & invoices. Ease of employee management and scheduling. Inventory & equipment management. Custom field creation makes it just right for our needs. Myriad of integrations available, several of which are using effectively. Customer support is quick to respond. Vast help center with easy to search, upvote, and submit feedback/suggestions. We use Workiz all day, every day! Overall, it's far less complicated and more intuitive to implement than other CRM & software programs we've used. We are able to utilize Workiz far more than any other platform we've tried in the history of our company! Review collected by and hosted on G2.com. What do you dislike about Workiz? Like any software, it has it's unique quirks that take getting used to; like the default estimate and invoice are customizable, but can't be changed to full custom versions. Though you can build from scratch your own versions in the software and use them as attachments that can be sent as easily as the default ones. Quirky, see? Another quirk I haven't gotten around yet is the FIRST LAST name of a client default as the identifier of a client vs the Company Name. It's not a deal-breaker, just a quirk I'm still looking for a work around until a selector is enabled to allow me to choose which identifier I want to use for the client. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Workiz is continuously taking in feedback and making updates and upgrades based on customer feedback. Workiz customer support have helped me find and use features like, custom field generation, custom document generation, and our Quickbooks integration. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Oleksandr C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oleksandr C.") OC Oleksandr C. Owner Small-Business (50 or fewer emp.) 2/1/2025 "Workiz – Deceptive, Inconvenient, and Full of Hidden Fees" 0/5 What do you like best about Workiz? Absolutely nothing. Overpriced, poorly designed, and full of hidden fees. Worst CRM experience ever. Review collected by and hosted on G2.com. What do you dislike about Workiz? Deceptive pricing, poor automation, lack of customer support, hidden fees at every step, and an overpriced, useless AI assistant. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Workiz is the worst CRM I have ever used. They don’t honor their agreements – they promise one thing, but in reality, it’s all a scam. They offered a 30-day trial with a money-back guarantee, but when I tried to contact an agent to cancel, no one responded. The time passed, and now canceling is a nightmare. You can’t do it through your account—you have to call or email, but that doesn’t work either. Support says that cancellations are handled by a special department that is “very busy” (probably because they have too many cancellations to process, which is the only believable thing about this company). 🔴 Unreasonably expensive system – CRM + phone service costs around $400 per month. The phone service alone costs $100 but only includes 1,500 SMS messages. I used up the entire limit in two weeks—during the slowest season! After that, each SMS costs $0.01. In peak months, I need 4,000-6,000 more SMS messages, which means an extra $40-60 per month. 🔴 Issues with online booking – Customers immediately see a service fee in the booking system, even if they later choose a payment method that doesn’t require one. The only way to remove this fee is to completely disable card payment fees, which means you have to cover all transaction costs yourself. Because of this, my online booking conversion rate dropped significantly, costing me thousands of dollars in lost revenue. 🔴 Appointment rescheduling is a disaster – If a client requests to reschedule, the system does not notify them, and there’s no way to automate this process. This is ridiculous in 2024. 🔴 Their “smart” answering system is a joke – Genius Answering (Jessica) can’t even tell customers the prices of your services, yet it costs $200 per month! I have another AI agent for $9 per month that does far more—it provides pricing information and can even book appointments independently. 🔴 "Jessica" can’t be customized – You can’t change her name or voice. So, if a customer calls a competitor who also uses Workiz, they’ll hear the exact same “Jessica” answering the phone. Great way to lose brand identity. Workiz is a service that charges you at every step, performs poorly, and has an endless list of issues. I do NOT recommend it! Review collected by and hosted on G2.com. Show More 2/10/2025 Current UserValidated ReviewerSource: Organic ![Alkrissa C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alkrissa C.") AC Alkrissa C. Executive Assistant Small-Business (50 or fewer emp.) 8/12/2025 "Workiz is the friendliest platform" 5/5 What do you like best about Workiz? I like how easy to understand workiz. Its very simple yet everything that you need is in there. Also the customer service is superb Review collected by and hosted on G2.com. What do you dislike about Workiz? None so far. I do love using workiz since it is very easy to use. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Workiz is very helpful in terms of booking and recording jobs. As well as invoices and payments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Categories on G2 [Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling)[Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [Which encryption solutions for financial services firms meet HIPAA and PCI compliance requirements?](https://www.g2.com/discussions/which-encryption-solutions-for-financial-services-firms-meet-hipaa-and-pci-compliance-requirements)[Which vendor offers real-time audience engagement features?](https://www.g2.com/discussions/which-vendor-offers-real-time-audience-engagement-features)[What disk cleanup software supports Mac, Windows, and mobile devices for consistent cross-platform maintenance?](https://www.g2.com/discussions/what-disk-cleanup-software-supports-mac-windows-and-mobile-devices-for-consistent-cross-platform-maintenance%20) [What is the most affordable visitor management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-visitor-management-software-for-smbs)[What identity resolution tools are the most accurate at connecting offline point-of-sale data with online customer behavior for a retailer running both channels?](https://www.g2.com/discussions/what-identity-resolution-tools-are-the-most-accurate-at-connecting-offline-point-of-sale-data-with-online-customer-behavior-for-a-retailer-running-both-channels)[Pros and Cons Details](https://www.g2.com/products/workiz/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)