Workiz streamlines field service operations, making them highly efficient. Its real-time job scheduling, technician tracking, and built-in communication tools enable teams to stay organized and minimize missed appointments. The platform is user-friendly and consolidates everything-jobs, invoices, and payments into a single, convenient location. Review collected by and hosted on G2.com.

Some features seem restricted unless you upgrade to a higher plan, particularly when it comes to automation and advanced reporting. The mobile app sometimes experiences lag, and customizing specific workflows is not as flexible as I would like. Review collected by and hosted on G2.com.

I just like the customer services. Review collected by and hosted on G2.com.

I find the one-year contract with Workiz extremely restrictive, as it locks me in without the possibility of exit. This has resulted in significant financial losses, as I was required to pay $400 each month, totaling over $4,000, despite no longer being able to utilize the service. I feel that this contract system is akin to a scam. Moreover, the customer service is unsatisfactory; my attempts to contact them go largely unanswered, and when they do respond, it's often with an inability to help cancel the service or stop the charges. This lack of responsive support has left me frustrated and feeling trapped with no way out, making me strongly advise others against using this service. Review collected by and hosted on G2.com.

Workiz has transformed how we manage scheduling, dispatching, and invoicing for our field team. The platform is incredibly user-friendly, and the mobile app allows our technicians to stay updated in real time. I also appreciate the built-in phone and communication tools—it reduces the need for third-party integrations and helps us stay organized. The automation features, like reminders and follow-ups, save us hours every week. Review collected by and hosted on G2.com.

While Workiz covers most of our needs, the reporting dashboard could offer more customization options. We’d love the ability to create more advanced reports with specific filters or metrics. Occasionally, the mobile app can lag when there are poor network conditions, though it’s rare. Review collected by and hosted on G2.com.

Workiz has been a game-changer for managing our daily operations. The scheduling and dispatching features are intuitive and easy to use. I especially like the real-time tracking of jobs and technicians—it helps us stay organized and avoid scheduling conflicts. The mobile app is also incredibly helpful for our field team to view jobs, update status, and collect payments on-site Review collected by and hosted on G2.com.

There’s a bit of a learning curve when it comes to setting up automations and customizing workflows. Also, the reporting features could be more detailed—sometimes we need more specific filters to get the insights we want. But overall, these are minor issues compared to the value we get from the platform. Review collected by and hosted on G2.com.

There are many things: The best Part is the message center that all my numbers are routed to and which I can communicate to customers via text and calling from different areas of the program. I also am loving the automations external for estimate reminders to customers but also the triggers I use to communicate to my staff when the status changes and its time for them to take over. I have customized each stage my lead is in which makes it easy to know where people are. The tags are helpful to find exactly what I need and fast.

The app is really good. The techs use it to give a customer their eta, close out their jobs, review the job and pictures the day before their scheduled visit.

The software integrates with QB online. The reports are amazing. Its really made running my business so much easier. I highly recommend. Review collected by and hosted on G2.com.

When using the app the icons at the bottom are not static. Sometimes I have to go into leads then go back to get the icons to pop up in order to go to messages or clients etc. Thats a bug Im sure. But that is something that is slightly frustrating. Review collected by and hosted on G2.com.

I like the amount of features they offer — specifically the fact that they have their own VoIP system internal to the tool. This is what differentiates their product from the rest. Review collected by and hosted on G2.com.

Workiz migration team was horrendous to communicate and work with. It's a shame that such a powerful platform has such a disengaged migration team. It truly feels like you're in service of them, not the other way around.

They promised us to have our data imports from Jobber into Workiz done in 24-36 hours. I got a cold hand response from the import team stating "this isn't a realtime service, your request will be put into a queue with the rest of the requests." despite the onboarding team promising us a 24-36 hrs SLA for import.

So many promises were made. So many were broken. We were sold a different platform than what exists.

There are massive gaps in what you're able to do — for example, if you create a custom field on a job. You can input information in the field, but you CAN'T clear it. From then on, forever, something needs to live in that data field. There is no way to remove a value from a field. This is basic basic basic functionality.

Every request you do have to improve the system, you get the same response from every rep at the company — put into our backlog and up vote it. Review collected by and hosted on G2.com.

When I was stuck, not only was the chat feature helpful, but it got me to somebody who could figure out my issue quickly and solve it right away. I made a suggestion on how they could change their system to better fix the issue I was having, and they escalated all the way up to the developers. I have no doubt they'll consider and possibly implement a fix! Review collected by and hosted on G2.com.

It's been a bit of a learning curve, and figuring out the best way to use it has been a bit clunky, but the people are nice and are there to help! Review collected by and hosted on G2.com.

Workiz has made it much easier to stay on top of job scheduling and team coordination. The ability to assign jobs in real-time and track technician progress has improved our response times. We also really like the client communication tools—text reminders and updates have helped reduce missed appointments. The integration with WorkizPay has sped up payments significantly. Review collected by and hosted on G2.com.

There’s a bit of a learning curve for new users, especially when setting up automations and templates. Also, the reporting features could be more customizable—we’d love to filter reports in more detailed ways. Occasionally, syncing across devices isn’t instant. Review collected by and hosted on G2.com.

I like how Workiz keeps my business operations organized. I really appreciate the way we can have all our messaging, appointments, and call features integrated. These features are really valuable for running my junk removal business efficiently. Review collected by and hosted on G2.com.

And sometimes the automations trigger when they're not supposed to. Review collected by and hosted on G2.com.

It is easily customizable to your business. There are so many features to help streamline daily tasks and run an operation, keeping everything organized. They also many workshops to help better your business which I enjoy listening to. It was pretty easy to get set up, but takes time to get it the way that works best for your business and you always learn as you go. Review collected by and hosted on G2.com.

Sometimes there are glitches, but they are few and far in between. When they happen, they get resolved pretty quickly. Review collected by and hosted on G2.com.