--- title: Workiz Reviews meta\_title: 'Workiz Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 239 reviews by the users' company size, role or industry to find out how Workiz works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 239 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Workiz Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exemplary customer support** from Workiz, enhancing their experience with timely communication and effective assistance. [(21 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186108&qs=pros-and-cons#reviews) Users find Workiz to be **extremely easy to use** , effectively streamlining operations and enhancing business efficiency. [(17 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187919&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of Workiz, enhancing communication and streamlining business processes effortlessly. [(17 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186534&qs=pros-and-cons#reviews) Users value the **seamless integrations** of Workiz, enhancing communication and streamlining business operations effectively. [(13 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185740&qs=pros-and-cons#reviews) Users appreciate the **user-friendly scheduling management** of Workiz, streamlining operations and enhancing team efficiency. [(9 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185616&qs=pros-and-cons#reviews) Users experience **customization difficulties** with Workiz, finding limited options and quirks in the interface challenging. [(10 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1991868&qs=pros-and-cons#reviews) Users find the **pricing too high** , leading to frustration and consideration of alternatives like Housecall Pro. [(8 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187884&qs=pros-and-cons#reviews) Users indicate that **improvement is needed** in the mobile app’s flow, UI efficiency, and pricing structure. [(7 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186297&qs=pros-and-cons#reviews) Users note a **learning curve** for new users, particularly with automations, templates, and setting up features effectively. [(7 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185555&qs=pros-and-cons#reviews) Users express that the **pricing is expensive** and often leads to additional unforeseen costs. [(6 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187674&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Workiz ##### 1. Customer Support Users value the **exemplary customer support** from Workiz, enhancing their experience with timely communication and effective assistance. [ See 21 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186108&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 2. Ease of Use Users find Workiz to be **extremely easy to use** , effectively streamlining operations and enhancing business efficiency. [ See 17 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187919&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 3. User-Friendly Users love the **user-friendly interface** of Workiz, enhancing communication and streamlining business processes effortlessly. [ See 17 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186534&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 4. Integrations Users value the **seamless integrations** of Workiz, enhancing communication and streamlining business operations effectively. [ See 13 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185740&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 5. Scheduling Management Users appreciate the **user-friendly scheduling management** of Workiz, streamlining operations and enhancing team efficiency. [ See 9 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185616&qs=pros-and-cons#reviews) See Related User Reviews ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no SM Sebin M. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Field Service Management with Workiz" What do you like about Workiz? Workiz streamlines field service operations, making them highly efficient. Its real-time job scheduling, technician tracking, and built-in communicati ### 5 Cons or Disadvantages of Workiz ##### 1. Customization Difficulties Users experience **customization difficulties** with Workiz, finding limited options and quirks in the interface challenging. [ See 10 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1991868&qs=pros-and-cons#reviews) See Related User Reviews SM Sebin M. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Field Service Management with Workiz" What do you dislike about Workiz? Some features seem restricted unless you upgrade to a higher plan, particularly when it comes to automation and advanced reporting. The mobile app som ![Joshua .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua .") J Joshua . Small-Business (50 or fewer emp.) 5.0/5 "Efficient, Reliable, and Game-Changing for Our Field Service Operations" What do you dislike about Workiz? While Workiz covers most of our needs, the reporting dashboard could offer more customization options. We’d love the ability to create more advanced r ##### 2. Pricing Issues Users find the **pricing too high** , leading to frustration and consideration of alternatives like Housecall Pro. [ See 8 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187884&qs=pros-and-cons#reviews) See Related User Reviews ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you dislike about Workiz? Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under ![Justin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin L.") JL Justin L. Small-Business (50 or fewer emp.) 0.0/5 "BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY." What do you dislike about Workiz? they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak ##### 3. Improvement Needed Users indicate that **improvement is needed** in the mobile app’s flow, UI efficiency, and pricing structure. [ See 7 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186297&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "I was unaware..." What do you dislike about Workiz? The mobile app for techs needs to improve flow and work. ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you dislike about Workiz? Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under ##### 4. Learning Curve Users note a **learning curve** for new users, particularly with automations, templates, and setting up features effectively. [ See 7 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185555&qs=pros-and-cons#reviews) See Related User Reviews ![Julia J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julia J.") JJ Julia J. Small-Business (50 or fewer emp.) 5.0/5 "Workiz Makes Field Service Operations Simple and Scalable" What do you dislike about Workiz? There’s a bit of a learning curve when it comes to setting up automations and customizing workflows. Also, the reporting features could be more detail PS Penelope S. Small-Business (50 or fewer emp.) 5.0/5 "Operations Manager" What do you dislike about Workiz? There’s a bit of a learning curve for new users, especially when setting up automations and templates. Also, the reporting features could be more cust ##### 5. Expensive Users express that the **pricing is expensive** and often leads to additional unforeseen costs. [ See 6 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187674&qs=pros-and-cons#reviews) See Related User Reviews ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you dislike about Workiz? Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under ![Justin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin L.") JL Justin L. Small-Business (50 or fewer emp.) 0.0/5 "BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY." What do you dislike about Workiz? they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak ## Top-Rated Alternatives [ ![Housecall Pro](https://images.g2crowd.com/uploads/product/hd_favicon/ce6ead72f65b8b12db2c767501f610ed/housecall-pro.svg "Housecall Pro") Housecall Pro 4.3/5(204) ](https://www.g2.com/products/housecall-pro/reviews) [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ View All Alternatives ](https://www.g2.com/products/workiz/competitors/alternatives) ![Trevor N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trevor N.") TN Trevor N. Managing partner Small-Business (50 or fewer emp.) 6/1/2026 "Boosts Client Options and Drives Increased Sales" 5/5 What do you like best about Workiz? The ability to provide options to our clients for increased sales. Review collected by and hosted on G2.com. What do you dislike about Workiz? It can be a little buggy and doesn't respond as fast as we'd like sometimes. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Easy scheduling and dispatching for our office has been enormously helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![jhony p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jhony p.") JP jhony p. Manager Small-Business (50 or fewer emp.) 1/13/2026 "Workiz is a life saver" 5/5 What do you like best about Workiz? Its easy to use, straight to the point, customizable and their services are reliable. Review collected by and hosted on G2.com. What do you dislike about Workiz? Some very few updates are pushed without any notice, so suddenly something has changed, not drastically but changes without a notice sometimes are annoying. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Workiz integrates voip calls and messages, scheduling and managing every event. Creates reports and now has an AI integration that helps you with a few things Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SM Sebin M. BDE Small-Business (50 or fewer emp.) 11/14/2025 "Effortless Field Service Management with Workiz" 4.5/5 What do you like best about Workiz? Workiz streamlines field service operations, making them highly efficient. Its real-time job scheduling, technician tracking, and built-in communication tools enable teams to stay organized and minimize missed appointments. The platform is user-friendly and consolidates everything-jobs, invoices, and payments into a single, convenient location. Review collected by and hosted on G2.com. What do you dislike about Workiz? Some features seem restricted unless you upgrade to a higher plan, particularly when it comes to automation and advanced reporting. The mobile app sometimes experiences lag, and customizing specific workflows is not as flexible as I would like. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Workiz addresses issues like scheduling confusion, missed appointments, slow invoicing, and ineffective communication between office staff and field technicians. By bringing job management, tracking, and payments together on a single platform, it helps minimize mistakes, accelerate workflows, enhance customer service, and boost overall revenue. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ihar K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ihar K.") IK Ihar K. 11/10/2025 "Locked into Contract with Poor Customer Support" 0.5/5 What do you like best about Workiz? I just like the customer services. Review collected by and hosted on G2.com. What do you dislike about Workiz? I find the one-year contract with Workiz extremely restrictive, as it locks me in without the possibility of exit. This has resulted in significant financial losses, as I was required to pay $400 each month, totaling over $4,000, despite no longer being able to utilize the service. I feel that this contract system is akin to a scam. Moreover, the customer service is unsatisfactory; my attempts to contact them go largely unanswered, and when they do respond, it's often with an inability to help cancel the service or stop the charges. This lack of responsive support has left me frustrated and feeling trapped with no way out, making me strongly advise others against using this service. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? n/a Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Joshua .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua .") J Joshua . Operations Manager Small-Business (50 or fewer emp.) 8/12/2025 "Efficient, Reliable, and Game-Changing for Our Field Service Operations" 5/5 What do you like best about Workiz? Workiz has transformed how we manage scheduling, dispatching, and invoicing for our field team. The platform is incredibly user-friendly, and the mobile app allows our technicians to stay updated in real time. I also appreciate the built-in phone and communication tools—it reduces the need for third-party integrations and helps us stay organized. The automation features, like reminders and follow-ups, save us hours every week. Review collected by and hosted on G2.com. What do you dislike about Workiz? While Workiz covers most of our needs, the reporting dashboard could offer more customization options. We’d love the ability to create more advanced reports with specific filters or metrics. Occasionally, the mobile app can lag when there are poor network conditions, though it’s rare. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Before Workiz, we were juggling multiple tools for scheduling, customer communication, and payments. Now everything is in one place. This has cut down admin work by at least 30%, reduced miscommunication with customers, and improved on-time service delivery. Workiz has helped us scale faster without hiring more back-office staff. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Julia J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julia J.") JJ Julia J. Account manager Small-Business (50 or fewer emp.) 8/8/2025 "Workiz Makes Field Service Operations Simple and Scalable" 5/5 What do you like best about Workiz? Workiz has been a game-changer for managing our daily operations. The scheduling and dispatching features are intuitive and easy to use. I especially like the real-time tracking of jobs and technicians—it helps us stay organized and avoid scheduling conflicts. The mobile app is also incredibly helpful for our field team to view jobs, update status, and collect payments on-site Review collected by and hosted on G2.com. What do you dislike about Workiz? There’s a bit of a learning curve when it comes to setting up automations and customizing workflows. Also, the reporting features could be more detailed—sometimes we need more specific filters to get the insights we want. But overall, these are minor issues compared to the value we get from the platform. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Before Workiz, we used spreadsheets and phone calls to manage jobs. It was chaotic. Now, everything from job scheduling to invoicing is handled in one place. Workiz has improved team communication, reduced no-shows, and helped us provide faster service to our clients. It also allows us to track customer history and repeat jobs with ease. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 6/21/2023 "Workiz has Excelled My Business" 5/5 What do you like best about Workiz? There are many things: The best Part is the message center that all my numbers are routed to and which I can communicate to customers via text and calling from different areas of the program. I also am loving the automations external for estimate reminders to customers but also the triggers I use to communicate to my staff when the status changes and its time for them to take over. I have customized each stage my lead is in which makes it easy to know where people are. The tags are helpful to find exactly what I need and fast. The app is really good. The techs use it to give a customer their eta, close out their jobs, review the job and pictures the day before their scheduled visit. The software integrates with QB online. The reports are amazing. Its really made running my business so much easier. I highly recommend. Review collected by and hosted on G2.com. What do you dislike about Workiz? When using the app the icons at the bottom are not static. Sometimes I have to go into leads then go back to get the icons to pop up in order to go to messages or clients etc. Thats a bug Im sure. But that is something that is slightly frustrating. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Before I wasn't able to have all customers in one spot. And feeling like my team was operating with data that was disconnected from the rest of the team. Now we are all on the same page. It feels like I can really manage the company and WORKIZ is the main hub that lets me execute that. Review collected by and hosted on G2.com. Show More 5/19/2025 Current UserValidated ReviewerSource: Organic ![Brian R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian R.") BR Brian R. Founder & CEO Computer Software Small-Business (50 or fewer emp.) 5/7/2025 "Extremely buggy, the support is awful, and the migration was botched" 1/5 What do you like best about Workiz? I like the amount of features they offer — specifically the fact that they have their own VoIP system internal to the tool. This is what differentiates their product from the rest. Review collected by and hosted on G2.com. What do you dislike about Workiz? Workiz migration team was horrendous to communicate and work with. It's a shame that such a powerful platform has such a disengaged migration team. It truly feels like you're in service of them, not the other way around. They promised us to have our data imports from Jobber into Workiz done in 24-36 hours. I got a cold hand response from the import team stating "this isn't a realtime service, your request will be put into a queue with the rest of the requests." despite the onboarding team promising us a 24-36 hrs SLA for import. So many promises were made. So many were broken. We were sold a different platform than what exists. There are massive gaps in what you're able to do — for example, if you create a custom field on a job. You can input information in the field, but you CAN'T clear it. From then on, forever, something needs to live in that data field. There is no way to remove a value from a field. This is basic basic basic functionality. Every request you do have to improve the system, you get the same response from every rep at the company — put into our backlog and up vote it. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? We're trying to migrate from Jobber to Wokriz. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Matthew B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew B.") MB Matthew B. Communications Director Hospital & Health Care Small-Business (50 or fewer emp.) 6/20/2025 "Attentive!" 5/5 What do you like best about Workiz? When I was stuck, not only was the chat feature helpful, but it got me to somebody who could figure out my issue quickly and solve it right away. I made a suggestion on how they could change their system to better fix the issue I was having, and they escalated all the way up to the developers. I have no doubt they'll consider and possibly implement a fix! Review collected by and hosted on G2.com. What do you dislike about Workiz? It's been a bit of a learning curve, and figuring out the best way to use it has been a bit clunky, but the people are nice and are there to help! Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? As a new Cleaning company, it's keeping things in one location that works for field and office use. I can see scaling with this, no problem. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PS Penelope S. Operations Manager Small-Business (50 or fewer emp.) 8/6/2025 "Operations Manager" 5/5 What do you like best about Workiz? Workiz has made it much easier to stay on top of job scheduling and team coordination. The ability to assign jobs in real-time and track technician progress has improved our response times. We also really like the client communication tools—text reminders and updates have helped reduce missed appointments. The integration with WorkizPay has sped up payments significantly. Review collected by and hosted on G2.com. What do you dislike about Workiz? There’s a bit of a learning curve for new users, especially when setting up automations and templates. Also, the reporting features could be more customizable—we’d love to filter reports in more detailed ways. Occasionally, syncing across devices isn’t instant. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Workiz has helped us replace a mix of spreadsheets, manual dispatching, and separate messaging apps. It’s given us one centralized system where we can book jobs, communicate with clients, collect payments, and track performance. That’s been a huge time-saver and has cut down on errors. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Categories on G2 [Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling)[Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [Which encryption solutions for financial services firms meet HIPAA and PCI compliance requirements?](https://www.g2.com/discussions/which-encryption-solutions-for-financial-services-firms-meet-hipaa-and-pci-compliance-requirements)[Which vendor offers real-time audience engagement features?](https://www.g2.com/discussions/which-vendor-offers-real-time-audience-engagement-features)[What disk cleanup software supports Mac, Windows, and mobile devices for consistent cross-platform maintenance?](https://www.g2.com/discussions/what-disk-cleanup-software-supports-mac-windows-and-mobile-devices-for-consistent-cross-platform-maintenance%20) [What is the most affordable visitor management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-visitor-management-software-for-smbs)[What identity resolution tools are the most accurate at connecting offline point-of-sale data with online customer behavior for a retailer running both channels?](https://www.g2.com/discussions/what-identity-resolution-tools-are-the-most-accurate-at-connecting-offline-point-of-sale-data-with-online-customer-behavior-for-a-retailer-running-both-channels)[Pros and Cons Details](https://www.g2.com/products/workiz/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)