--- title: Workiz Reviews meta_title: 'Workiz Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 247 reviews by the users' company size, role or industry to find out how Workiz works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 247 scale: '5' date_modified: '2026-10-30' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

Workiz Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the customer support features of Workiz, enhancing communication and streamlining business operations effectively. (21 mentions)
Users appreciate the ease of use of Workiz, benefiting from its seamless integration of essential business operations. (17 mentions)
Users appreciate the user-friendly interface of Workiz, praising its ease of navigation and helpful resources. (17 mentions)
Users love the seamless integrations of Workiz, enhancing communication and streamlining business operations effortlessly. (13 mentions)
Users love the user-friendly scheduling and invoicing capabilities of Workiz, enhancing efficiency for their field teams. (9 mentions)
Users face customization difficulties with Workiz, wishing for more flexibility and options in personalizing their experience. (10 mentions)
Users express frustration over high pricing, citing it as a major reason for discontinuing use and recommending alternatives. (8 mentions)
Users feel that work flow improvements are needed in the mobile app, citing UI issues and slow performance. (7 mentions)
Users face a learning curve with Workiz, particularly in setting automations and getting accustomed to its unique features. (7 mentions)
Users are frustrated with the expensive pricing model, which adds costs for new features and services. (6 mentions)

5 Pros or Advantages of Workiz

1. Customer Support
Users love the customer support features of Workiz, enhancing communication and streamlining business operations effectively.
See 21 mentions

See Related User Reviews

Scott P.
SP

Scott P.

Small-Business (50 or fewer emp.)

5.0/5

"Great CRM for small to medium field service businesses"

What do you like about Workiz?

Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you like about Workiz?

Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no

2. Ease of Use
Users appreciate the ease of use of Workiz, benefiting from its seamless integration of essential business operations.
See 17 mentions

See Related User Reviews

Scott P.
SP

Scott P.

Small-Business (50 or fewer emp.)

5.0/5

"Great CRM for small to medium field service businesses"

What do you like about Workiz?

Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you like about Workiz?

Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no

3. User-Friendly
Users appreciate the user-friendly interface of Workiz, praising its ease of navigation and helpful resources.
See 17 mentions

See Related User Reviews

Scott P.
SP

Scott P.

Small-Business (50 or fewer emp.)

5.0/5

"Great CRM for small to medium field service businesses"

What do you like about Workiz?

Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you like about Workiz?

Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no

4. Integrations
Users love the seamless integrations of Workiz, enhancing communication and streamlining business operations effortlessly.
See 13 mentions

See Related User Reviews

Scott P.
SP

Scott P.

Small-Business (50 or fewer emp.)

5.0/5

"Great CRM for small to medium field service businesses"

What do you like about Workiz?

Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you like about Workiz?

Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no

5. Scheduling Management
Users love the user-friendly scheduling and invoicing capabilities of Workiz, enhancing efficiency for their field teams.
See 9 mentions

See Related User Reviews

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you like about Workiz?

Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no

SM

Sebin M.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Field Service Management with Workiz"

What do you like about Workiz?

Workiz streamlines field service operations, making them highly efficient. Its real-time job scheduling, technician tracking, and built-in communicati

5 Cons or Disadvantages of Workiz

1. Customization Difficulties
Users face customization difficulties with Workiz, wishing for more flexibility and options in personalizing their experience.
See 10 mentions

See Related User Reviews

SM

Sebin M.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Field Service Management with Workiz"

What do you dislike about Workiz?

Some features seem restricted unless you upgrade to a higher plan, particularly when it comes to automation and advanced reporting. The mobile app som

Joshua .
J

Joshua .

Small-Business (50 or fewer emp.)

5.0/5

"Efficient, Reliable, and Game-Changing for Our Field Service Operations"

What do you dislike about Workiz?

While Workiz covers most of our needs, the reporting dashboard could offer more customization options. We’d love the ability to create more advanced r

2. Pricing Issues
Users express frustration over high pricing, citing it as a major reason for discontinuing use and recommending alternatives.
See 8 mentions

See Related User Reviews

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you dislike about Workiz?

Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under

Justin L.
JL

Justin L.

Small-Business (50 or fewer emp.)

0.0/5

"BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY."

What do you dislike about Workiz?

they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak

3. Improvement Needed
Users feel that work flow improvements are needed in the mobile app, citing UI issues and slow performance.
See 7 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I was unaware..."

What do you dislike about Workiz?

The mobile app for techs needs to improve flow and work.

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you dislike about Workiz?

Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under

4. Learning Curve
Users face a learning curve with Workiz, particularly in setting automations and getting accustomed to its unique features.
See 7 mentions

See Related User Reviews

Julia J.
JJ

Julia J.

Small-Business (50 or fewer emp.)

5.0/5

"Workiz Makes Field Service Operations Simple and Scalable"

What do you dislike about Workiz?

There’s a bit of a learning curve when it comes to setting up automations and customizing workflows. Also, the reporting features could be more detail

PS

Penelope S.

Small-Business (50 or fewer emp.)

5.0/5

"Operations Manager"

What do you dislike about Workiz?

There’s a bit of a learning curve for new users, especially when setting up automations and templates. Also, the reporting features could be more cust

5. Expensive
Users are frustrated with the expensive pricing model, which adds costs for new features and services.
See 6 mentions

See Related User Reviews

Tony F.
TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"A Powerful All-in-One Platform That Simplifies Running a Service Business"

What do you dislike about Workiz?

Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under

Justin L.
JL

Justin L.

Small-Business (50 or fewer emp.)

0.0/5

"BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY."

What do you dislike about Workiz?

they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak

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Workiz Reviews (247)

Reviews

Workiz Reviews (247)

4.5
247 reviews
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Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
Originally submitted 3/29/2025
"I was unaware..."
5/5
What do you like best about Workiz?

It was a good run but started to have issues with operational flows from appointment setting to making any changes or finalizing jobs. The mobile app was not very clear for techs in the field. I had high hopes but didn't work out. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

The mobile app for techs needs to improve flow and work. Review collected by and hosted on G2.com.

PL
Philip L.
Owner
Small-Business (50 or fewer emp.)
"Workiz Keeps Technician Schedules Clean and Easy to Read"
4.5/5
What do you like best about Workiz?

Workiz is great at keeping my technician's schedules clean and easy to read. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

I don't like that when a new feature gets rolled out, it sometimes breaks the scheduling module and then doesn't account for events and time off slots properly which then allows customers to double-book. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Streamlined Scheduling & bookkeeping with Workiz"
5/5
What do you like best about Workiz?

I like that Workiz solves many of the loose ends in scheduling, billing, and bookkeeping by bringing them all together in one place. What I like most is the ease of use and how it integrates several different programs into one platform. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

The setup of Workiz is a little difficult, and it took us a while to understand everything. Also, there's a small issue where the dates on the schedule automatically change, turning the job to gray, anytime you make a change. Review collected by and hosted on G2.com.

Marco Antonio G.
MG
Marco Antonio G.
Ingeniero Informatico
Computer Software
Mid-Market (51-1000 emp.)
Originally submitted 11/11/2025
"All-in-One Platform with Intuitive Interface and Integrated Features"
4/5
What do you like best about Workiz?

We really liked the ease of use of the system, as it offers a very intuitive interface. Additionally, we value that all functions are integrated into a single platform: scheduling, billing, and communication with clients. We also appreciate that the implementation did not take us much time. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

The functionality of the reports and statements is somewhat limited, and customer support may take time to respond. Additionally, the mobile application for field use often experiences disconnections on several occasions. Also, the learning curve for automation can be quite complex. Review collected by and hosted on G2.com.

MK
Michael K.
Small-Business (50 or fewer emp.)
"Seamless Two-Way Customer Calls and Texts in One App"
5/5
What do you like best about Workiz?

Two way communication with customers via calls and text messages all kept within an app. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

The automation is having few minutes delay from the trigger moment. Not applicable for time critical notifications. Review collected by and hosted on G2.com.

Ashley B.
AB
Ashley B.
HR Manager
Small-Business (50 or fewer emp.)
"Excellent Customer Service with Fast Turnaround"
4.5/5
What do you like best about Workiz?

Customer service was excellent, with a fast turnaround time, and they were available when I needed them most. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

The pricing model and the cost per user could be more cost-effective, especially for certain business needs. Review collected by and hosted on G2.com.

Heral K.
HK
Heral K.
head of marketing
Small-Business (50 or fewer emp.)
"Really enjoy the growing capabilities of this software"
4.5/5
What do you like best about Workiz?

i have been using workiz for about 4 years or so, for multiple businesses of which i am the marketing lead provider for. This software has undergone some amazing changes and has grown and improved. The latest AI changes is what caused me to leave this review - it is my way to be grateful and acknowledge the hard work. Workiz development team has put into this FSM.

The latest improvements mean our reps can talk to a client and have his info automatically be saved in the system, he job information automatically be inserted and ready for approval which saves us A LOT OF TIME.

so thank you very much, i highly recommend Workiz to my friends and now to the readers of this review Review collected by and hosted on G2.com.

What do you dislike about Workiz?

i got two major dislikes. one, the person responsible for our customer support at Workiz left a few month back and i feel we had an understanding. second, i think the pricing is too high and can be lower by 25%. Review collected by and hosted on G2.com.

Cassidy B.
CB
Cassidy B.
Small-Business (50 or fewer emp.)
"Easy Setup, Effective Automation"
4.5/5
What do you like best about Workiz?

I like Workiz because it is easy to use. The automations are a big plus, as they help me follow up with customers, send reminders about appointments, and prompt them to leave reviews. The initial setup was easy for our team. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

Sometimes the call system gets funky, but they usually fix it quickly. Review collected by and hosted on G2.com.

Trevor N.
TN
Trevor N.
Managing partner
Small-Business (50 or fewer emp.)
"Boosts Client Options and Drives Increased Sales"
5/5
What do you like best about Workiz?

The ability to provide options to our clients for increased sales. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

It can be a little buggy and doesn't respond as fast as we'd like sometimes. Review collected by and hosted on G2.com.

jhony p.
JP
jhony p.
Manager
Small-Business (50 or fewer emp.)
"Workiz is a life saver"
5/5
What do you like best about Workiz?

Its easy to use, straight to the point, customizable and their services are reliable. Review collected by and hosted on G2.com.

What do you dislike about Workiz?

Some very few updates are pushed without any notice, so suddenly something has changed, not drastically but changes without a notice sometimes are annoying. Review collected by and hosted on G2.com.
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