
For 7 years the day to day product did its job. Multi-currency balances, clean exchange rates and fast transfers meant my Malta company could receive EUR, USD and HUF without bleeding money on conversions. The app is quick and statements download easily. My problem is not the product, it is what happens when something on the account needs fixing. Review collected by and hosted on G2.com.
Support, and what happens when an account detail is wrong. My profile had been opened as a sole trader before my company existed, so it carried my personal address instead of the company's registered Malta address. My accountant flagged it because it printed on every statement. I asked Wise to correct it. Instead of correcting it, they suspended the account and told me the only option was to open a brand new business account, on the grounds that a country change means a new legal entity. The entity never moved. The wrong details were typed at signup. I offered the Malta registry documents and asked for escalation (case V0DKM5-4W1N5) and got nowhere.
On top of that: Wise would not move the balance internally from the suspended profile to the new business profile, so the funds had to be routed out and back in with fees, and the replacement Malta business account was put on a waiting list, leaving the company with no banking while every subscription was still billed to the card on the frozen account. After 7 years as a customer I moved the company to Revolut Business. Review collected by and hosted on G2.com.