I find When I Work to be very user-friendly for both management and employees. It's easy to export hours for payroll into Gusto, which saves us a lot of time and greatly reduces the risk of human errors. Managing it on both the computer and the mobile app is straightforward. The interface is so intuitive that we rarely have to troubleshoot with our employees. They can do what they need to do, management can access what they need, and HR can see everything they need to keep payroll moving smoothly and on time. I also appreciate that the setup process has only gotten better and easier to manage over time. Review collected by and hosted on G2.com.

It would be really lovely if there were a way to see availability for all employees at once so scheduling could be a little more seamless. This is a frustration that our managers have dealt with a lot. Review collected by and hosted on G2.com.

Currently i like the short cuts for the scheduler to draft the schedule. The ability to have multiple schedules if needed. The chat feature and tag features are also pretty cool! Review collected by and hosted on G2.com.

Nothing at this time. I like that there are articles that can be used as reference guides. I did initally struggle with finding more of the video training links vs the written Review collected by and hosted on G2.com.

The scheduling efficiency and ease of managing staff across multiple locations. It streamlines communication, shift coverage, and schedule changes, saving significant administrative time. Review collected by and hosted on G2.com.

One challenge is managing schedules across multiple locations. When schedules are organized by a larger area or town rather than by individual site, I often have to switch back and forth between views to make staffing adjustments. This can make it difficult to keep track of changes and increase the risk of overlooking coverage issues. A more streamlined way to view and manage multiple sites simultaneously would improve efficiency. Review collected by and hosted on G2.com.

The app and shift notifications are nice and the system works quickly. I like that you can customize shifts and just click the one you want for next time. Review collected by and hosted on G2.com.

TOO MANY COLORS it is so overwhelming to look at. I also don't like that I have so much information for other stores on there-it is un neccessary. I don't like the time off request features either. Our previous system was automatically color coded based on job position and that made a lot more sense to me-the options to custom color different shifts is just too much. Not a fan. Review collected by and hosted on G2.com.

I like that any corrections get sent to the employee right away. I like that every employee can see their schedule and their coworkers schedule. Review collected by and hosted on G2.com.

It takes a bit to input all schedules (my team doesn't have set schedules) and I color coded it so that they can tell when looking at the schedule where they are that day, but that takes a lot of time to do. Review collected by and hosted on G2.com.

I like that When I Work is easy to use and the team loves it for dropping and picking up shifts. The secret sauce is that it's automated and reduces mistakes, especially in getting the right team members involved or keeping those who shouldn't volunteer because they're already on the schedule. It shares shift details exactly and only goes to people who qualify and aren't already on that shift. This automation helps to avoid confusion and ensures that everyone has the correct schedule. Review collected by and hosted on G2.com.

Only that we have to manually keep When I Work mirrored with our other system. Review collected by and hosted on G2.com.

I like the ease of setup with When I Work. I was able to have 25 employees set up and using the system within a few hours, which is great because we do not have IT support. I also appreciate the low cost of the application, which is about one-fourth the cost of many other options on the market. The flexibility to scale up or down and control costs is a huge benefit. Review collected by and hosted on G2.com.

Two items. When I Work is supposed to automatically upload hours into Gusto, our payroll system. Unfortunately, that has not worked. We have had to download the hours and upload them into Gusto. That method works ok, but it is not optimal. The second item is service. When I put in tickets, I need to chase down the resolution and each new person I meet requires that I repeat myself. Review collected by and hosted on G2.com.

I love the schedule feature in When I Work. It's easy and time-perfect. The app allows for clocking in and out, which is incredibly convenient. Scheduling is made easy, and staff can pick up and drop shifts whenever they feel like it. I appreciate that the schedule is accessible to everyone, eliminating the need to email multiple copies when changes occur. The initial setup of When I Work was very, very easy. Review collected by and hosted on G2.com.

The option to have a sliding bar so people can pick up portions of shifts and not the entire thing. Review collected by and hosted on G2.com.

I like the option to see everyone’s schedule and communicate through the app with my employees, which makes it easy to pick up and drop shifts within a reasonable timeframe. It keeps the communication channel open between me and my employees, allowing us all to stay on the same page. I appreciate that When I Work is more affordable and a little easier to use compared to ATTO. The initial setup was great, as my staff and I were able to set up our profiles with no issues. Review collected by and hosted on G2.com.

Nothing everything is great Review collected by and hosted on G2.com.

I like that When I Work is fairly intuitive. I appreciate that we can track team members' lack of availability there. I like the ability to customize shifts so you can clearly designate if one is going to be for a different kind of activity. It's not just about being on or off but what you're doing that day, which is helpful. I also like that you can add shift tasks, and there's a lot of customizability. Review collected by and hosted on G2.com.

I find that the text notifications can be a bit obnoxious. I get a notification every single time if someone's signing off or on, and it didn't map very closely to our actual geographic location, so that's a bit annoying. Also, I'm not sure if When I Work sends out an email if I change a schedule, or it might just be easy for folks to miss. I think probably due to the number of automatic notifications you get, it might be easy to tune them out sometimes. I wish that you could copy a shift from the mobile app. It seems a lot easier to schedule on my desktop. Review collected by and hosted on G2.com.