Welligent, Part of ContinuumCloud Reviews & Product Details

Welligent, Part of the ContinuumCloud, provides cloud-based EHR and mobile apps for a better way to work. Our solutions help you streamline organizational workflows and improve outcomes for the populations you serve. Our software offers easy scheduling, information collection and referral, assessment and intake, clinical documentation, case management, organizational compliance, billing, and reporting functionality. With high-touch support teams focused on you, you can focus on the people in your care. Together we can better serve behavioral health, human services, public health, foster care, I/DD, and student health communities across the country.

Seller

Welligent, Part of the ContinuumCloud

Discussions

Welligent, Part of ContinuumCloud Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

MJ Craig

Value at a Glance

Averages based on real user reviews.

Time to Implement

7 months

Perceived Cost

$$$$$

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Top-Rated Alternatives

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User Insights

Average based on 63 real user reviews.

Implementation Time

7 months

Perceived Cost

$$$$$

G2 reviews are authentic and verified.

Here's how.

Verified User in Mental Health Care

Enterprise (> 1000 emp.)

8/26/2021

"Overall I gave the 9 rating because I like how the product operates overall."

4.5/5

What do you like best about Welligent, Part of ContinuumCloud?

The personalization that we can do for our company and needs. Review collected by and hosted on G2.com.

What do you dislike about Welligent, Part of ContinuumCloud?

The help desk can be frustrating. I feel like the ticket staff doesn't know our system, so difficult to problem-solve. Review collected by and hosted on G2.com.

Response from Client Services of Welligent, Part of...

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Thank you for sharing this valuable feedback. We have made a lot of recent investments to increase the size of our team, improve the quality of training provided, and leverage new tools and technologies for managing cases. We feel confident this will address your frustrations and encourage you to please keep in touch with us to let us know how we are doing every step of the way!

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

8/26/2021

"Highly customizable platform and end user friendly."

3.5/5

What do you like best about Welligent, Part of ContinuumCloud?

Welligent is highly customizable and end user friendly. Easy to navigate and offers a variety of options that can be tailored to meet any need. Review collected by and hosted on G2.com.

What do you dislike about Welligent, Part of ContinuumCloud?

Welligent's load times on certain features can be frustratingly slow for the minimal amount of data to be processed. Review collected by and hosted on G2.com.

Supriya D.

Senior Manager

Mid-Market (51-1000 emp.)

9/3/2021

"Uplift Family service WG review"

4.5/5

What do you like best about Welligent, Part of ContinuumCloud?

Scope of WG functionality. Enrollments, Treatment plans, Service notes, Sessions are covered well. Review collected by and hosted on G2.com.

What do you dislike about Welligent, Part of ContinuumCloud?

The UI of WG can be more seamless, use faster nested navigation options, use better reporting features like data sort, pagination, data analytics. Data discrepancy can be captured via ML. Review collected by and hosted on G2.com.

Response from Client Services of Welligent, Part of...

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Supriya, thank you for sharing this feedback. We are working on improving our reports by implementing a tool which will allow users to dynamically sort and filter reports without refreshing. We are also constantly addressing UI concerns with small, yet important changes to the system. Please keep in touch with us and continue to let us know how we are doing!

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

8/25/2021

"Health Services Coordinator"

4/5

What do you like best about Welligent, Part of ContinuumCloud?

I like that I can access portals and med list on the go and it is user freindly. Review collected by and hosted on G2.com.

What do you dislike about Welligent, Part of ContinuumCloud?

I dislike that the med list is not always up to date and accurate. The sysstem shutting down often without saving your work. Review collected by and hosted on G2.com.

Response from Client Services of Welligent, Part of...

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We value your feedback. Our team is working on improving the frequency that the med list is updated. Please keep in touch with us and continue to let us know how we are doing!

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

8/25/2021

"Welligent is a solid EMR with a robust support team"

3/5

What do you like best about Welligent, Part of ContinuumCloud?

. I enjoy the new features and updates that are released. Review collected by and hosted on G2.com.

What do you dislike about Welligent, Part of ContinuumCloud?

Communication and turnaround time with Welligent support are issues at times. In my experience, tickets have taken longer to complete/resolve than previously. I also acknowledge the Welligent has had some significant lifts due to COVID and related business needs Review collected by and hosted on G2.com.

Response from Client Services of Welligent, Part of...

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Your feedback is appreciated and helpful to helping us improve. We have recently increased the size of our support team significantly and are leveraging a new, best-in-class ticketing system to ensure rapid response times and helpful interactions with our team at every step. Please keep in touch with us and continue to let us know how we are doing as we make these improvements.

Julianne B.

Clinical coordinator

Small-Business (50 or fewer emp.)

9/1/2021

"Pros and Cons"

3.5/5

What do you like best about Welligent, Part of ContinuumCloud?

Once set up, the system is easy to use and helps organize documentation. Review collected by and hosted on G2.com.

What do you dislike about Welligent, Part of ContinuumCloud?

Setting up the system is a long process and can be very time consuming. Review collected by and hosted on G2.com.

Alexis Y.

Mid-Market (51-1000 emp.)

8/26/2021

"Acceptable platform"

4/5

What do you like best about Welligent, Part of ContinuumCloud?

Welligent is helpful in organizing and tracking client data and information. Review collected by and hosted on G2.com.

What do you dislike about Welligent, Part of ContinuumCloud?

Welligent cane be confusing sometimes and has had frequent changes during my time using it. Review collected by and hosted on G2.com.

Response from Client Services of Welligent, Part of...

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Hi Alexis, so glad to hear you enjoy the one stop shop for all your client data with Welligent. We have been consistently innovating to enhance our product and currently run quarterly releases to add new features and functionality for our clients. However, we understand that sometimes that needs a bit of training to make sure all users are comfortable. We will reach out to check and ensure you are on our communications list for release notes, webinars, and other training materials!

Verified User in Individual & Family Services

Mid-Market (51-1000 emp.)

8/24/2021

"Able to track more information and easy to navigate"

3/5

What do you like best about Welligent, Part of ContinuumCloud?

I like that it's easy to navigate and to access information. Review collected by and hosted on G2.com.

What do you dislike about Welligent, Part of ContinuumCloud?

I dislike that some things can be accessed by others who should not be able to alter certain sections and documents. Review collected by and hosted on G2.com.

Response from Client Services of Welligent, Part of...

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Thank you for your review! We would love to connect and address some of the access configurations you mentioned. Please reach out to your customer success representative so we can get in touch.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

8/26/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"One of the most competent EHRs in behavioural health domain"

5/5

What do you like best about Welligent, Part of ContinuumCloud?

Their service delivery, smooth module navigation, expert and customized UI designs, and user friendly configuration. Review collected by and hosted on G2.com.

What do you dislike about Welligent, Part of ContinuumCloud?

Long enhancement process, but I do believe that is needed since all enhancements cannot be included in releases. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

8/30/2021

"A very solid, user friendly system"

5/5

What do you like best about Welligent, Part of ContinuumCloud?

the user interface, multiple modules which make revenue cycle management so much easier Review collected by and hosted on G2.com.

What do you dislike about Welligent, Part of ContinuumCloud?

Adding the necessary tools for custom reports will be helpful Review collected by and hosted on G2.com.

Response from Client Services of Welligent, Part of...

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Thank you for your review. We have rolled out a brand new custom reporting tool that I think will address your concerns. Please reach out to us- we would be happy to assist you!