--- title: Waitwhile Reviews meta_title: 'Waitwhile Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 341 reviews by the users' company size, role or industry to find out how Waitwhile works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 341 scale: '5' date_modified: '2026-08-03' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Waitwhile Reviews **Vendor:** Waitwhile, Inc **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 341 ## About Waitwhile Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists and seamless appointment scheduling, Waitwhile enables organizations to manage customer flow efficiently, ensuring that both walk-ins and scheduled appointments are handled with ease. This platform is particularly beneficial for businesses that rely on in-person interactions, such as retail stores, restaurants, and service providers. The target audience for Waitwhile includes businesses of all sizes that seek to improve customer engagement and streamline their operational processes. From large retailers like Best Buy and Louis Vuitton to boutique service providers, Waitwhile caters to a diverse range of industries. The platform is particularly useful in scenarios where customer wait times can lead to frustration or lost sales opportunities. By implementing Waitwhile, businesses can create a more organized and pleasant experience for their customers, ultimately driving higher conversion rates and customer satisfaction. Key features of Waitwhile include integrated waitlists and appointment bookings, which allow businesses to manage all customer interactions in one centralized location. This feature not only increases operational efficiency but also enhances the employee experience by reducing the chaos often associated with managing customer flow. Additionally, the platform offers unrivaled customization options, enabling businesses to tailor the customer journey to their specific needs. This flexibility minimizes drop-offs and maximizes upsell opportunities, allowing businesses to capitalize on every customer interaction. Moreover, Waitwhile's best-in-class API and integrations facilitate seamless connectivity with existing technology stacks, ensuring that businesses can automate their workflows without disrupting their current systems. The platform's user-friendly interface is designed for ease of use, allowing administrators to configure settings quickly, employees to get started with minimal training, and customers to navigate the system effortlessly. This focus on user experience sets Waitwhile apart from other queue management solutions, making it a preferred choice for organizations looking to enhance their service delivery. In summary, Waitwhile stands out as a comprehensive queue management and appointment scheduling platform that not only improves operational efficiency but also enriches the customer experience. By leveraging its advanced features and capabilities, businesses can transform how they manage customer interactions, ultimately leading to increased satisfaction and loyalty. ## Waitwhile Pros & Cons **What users like:** - Users appreciate the **ease of use** of Waitwhile, enjoying its intuitive interface and quick check-in process. (82 reviews) - Users appreciate the **user-friendly interface** of Waitwhile, finding it simple and intuitive for efficient customer management. (45 reviews) - Users find the **easy setup** of Waitwhile invaluable, allowing for quick deployment in fast-paced environments. (21 reviews) - Users love the **intuitive appointment management** of Waitwhile, enhancing efficiency and client communication seamlessly. (20 reviews) - Users value the **time efficiency** of Waitwhile, enhancing task management and speeding up customer check-ins. (19 reviews) - Users value the **ease of use and efficiency** of Waitwhile, enhancing customer service and overall experience. (16 reviews) - Users love the **messaging feature** in Waitwhile, enhancing communication and improving management of appointments effectively. (15 reviews) - Easy Scheduling (10 reviews) - Customer Support (9 reviews) - Customization (9 reviews) **What users dislike:** - Users highlight the **client experience concerns** , particularly with elderly clients and privacy apprehensions affecting usability. (8 reviews) - Users feel that the **missing features** limit flexibility and functionality, such as granular permissions and time increments. (8 reviews) - Users face **messaging issues** with Waitwhile, including mismatched notifications and the need for alternative communication methods. (7 reviews) - Users find **inefficient processes** in Waitwhile, noting difficulty in accessing queues and searching for transactions. (4 reviews) - Users experience a **steep learning curve** with Waitwhile, finding its interface and settings customization challenging and unintuitive. (4 reviews) - Users find the **technical issues** with Waitwhile challenging, including access delays and occasional glitches during peak times. (4 reviews) - Automation Limitations (3 reviews) - Data Inaccuracy (3 reviews) - Expensive (3 reviews) - Feature Issues (3 reviews) ## Waitwhile Reviews ### 1. Helps run my business! **Rating:** 5.0/5.0 stars **Reviewed by:** Phommathep K. | Kitchen Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Waitwhile?** I love being able to send text notifications to my customers quickly and easily. Adding notes for additional information. **What do you dislike about Waitwhile?** I don't like having to switch tabs for different business areas. **What problems is Waitwhile solving and how is that benefiting you?** Helping partners know about the status of each order ### 2. Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2024 **What do you like best about Waitwhile?** It is very user friendly. System responds well to input. Customer Service is responsive and helpful when there are issues. **What do you dislike about Waitwhile?** It would be nice if there were more ways to modify the KPI data and export it. **What problems is Waitwhile solving and how is that benefiting you?** Having a line form. It helps customer understanding of wait times too. ### 3. Easy and friendly user **Rating:** 4.0/5.0 stars **Reviewed by:** Victor S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Waitwhile?** its an easy process to keep track of daily production **What do you dislike about Waitwhile?** its an easy process to keep track of daily production, nothing Yet. **What problems is Waitwhile solving and how is that benefiting you?** Its easy to keep the record for all schedule customers. ### 4. User-friendly and efficient queue management software that can streamline the waiting process. **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph Jade D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Waitwhile?** I think Waitwhile is a great tool for managing customer queues and appointments. One of the things I really like about it is how easy it is to set up and customize - even if you're not very tech-savvy, you can still get up and running with Waitwhile in no time. Another thing I appreciate about Waitwhile is its intuitive interface. It's very user-friendly and easy to navigate, which makes it a pleasure to use. **What do you dislike about Waitwhile?** As for dislikes, one thing that comes to mind is that Waitwhile can sometimes feel a bit slow when loading. Additionally, while the basic features are all very easy to use, some of the more advanced settings can be a bit tricky to figure out at first. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile is solving the problem of long wait times and inefficient appointment management. As an online appointment scheduler, it streamlines the entire process by allowing businesses to create customized booking pages, manage their schedules, and communicate with customers all in one place. It also benefits businesses by reducing no-shows, increasing efficiency, and improving customer satisfaction. Overall, Waitwhile is a win-win solution for both customers and businesses alike. ### 5. Easy to use for business and customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Waitwhile?** Easy to see when appointments are booked, the type of appointment and when they are happening **What do you dislike about Waitwhile?** I wish there was a way for customers to change their appointment date/cancel on their end **What problems is Waitwhile solving and how is that benefiting you?** Using Waitwhile allows customers to book ahead of time, which is convenient for them, without them having to call us and have it written down which ends up getting lost or forgotten ### 6. Seamless and effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Waitwhile?** It helps with not having patrons bunched up in a tiny area waiting to be sat **What do you dislike about Waitwhile?** At times it will crash but not enough times to take away from its helpfulness **What problems is Waitwhile solving and how is that benefiting you?** Overcrowding ### 7. Senior Assistant Director of Admissions **Rating:** 5.0/5.0 stars **Reviewed by:** Ismael A. | Board Of Directors, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Waitwhile?** Functional, appropriate, and easy to use. Recommend it totally **What do you dislike about Waitwhile?** Nothing at all. Software works perfectly. **What problems is Waitwhile solving and how is that benefiting you?** ensuring wait times are minimized ### 8. Simple and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Waitwhile?** It's pretty accurate when needing to separate customers among multiple terminals. **What do you dislike about Waitwhile?** Sometimes it's a little laggy and doesn't update properly so some customers get taken out of queue randomly. **What problems is Waitwhile solving and how is that benefiting you?** It's keeping the company I work for organized. ### 9. Indispensable for our karaoke room party **Rating:** 5.0/5.0 stars **Reviewed by:** Luke C.J. S. | Digital Marketing Communications Specialist, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2023 **What do you like best about Waitwhile?** I know this isn't exactly the primary use case for Waitwhile, but we host an annual karaoke room party at a convention. Waitwhile gives us the ability for singers to sign themselves up for the wait list, and then go enjoy the rest of the convention--then, when they're third from the top of the list, they get a text message letting them know it's time to come sing. We've gotten rave reviews for our party AND for Waitwhile--the app is indispensable for us! It lets us focus on our guests and makes managing the waitlist beyond simple! **What do you dislike about Waitwhile?** The setup menus could be a little more intuitive, but that is an extremely minor quibble compared to the benefits the program provides **What problems is Waitwhile solving and how is that benefiting you?** We don't have to manually manage our wait list, and guests dont have to check back in physically to see where they are on the list ### 10. Simple, effective, and powerful tool to manage queues **Rating:** 4.5/5.0 stars **Reviewed by:** João S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Waitwhile?** The tool's user-friendly interface enhances its intuitiveness. Its adaptability and configurability meet diverse business needs, while its extensive array of integrations seamlessly integrates into existing workflows. Plus, its robust analytics capabilities offer invaluable insights for informed decision-making. It's a powerful and very complete solution. **What do you dislike about Waitwhile?** It would be fantastic to group the locations in the main menu list, organizing them geographically by country or region to enhance accessibility. Although Waitwhile does support a wide range of languages, there are still several crucial ones not yet integrated into the tool, such as Bulgarian, Croatian, Georgian, Romanian, Slovenian, Ukrainian, and more, which are essential for our stakeholders. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile plays a pivotal role in facilitating appointment bookings at our attention centers, ensuring our users receive the vital support they need. It not only enables us to manage their end-to-end support experience effectively but also streamlines operations at our centers. Through Waitwhile, we standardize and enhance the overall user support experience, significantly reducing waiting times. Additionally, the tool provides robust analytics, empowering us to make data-driven decisions and further optimize our services ### 11. Super useful. **Rating:** 5.0/5.0 stars **Reviewed by:** Mariela P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Waitwhile?** I love that you can check how many times they have vist. Also that after typing the name their number just pops up. The text feature was helpfull when we were open after hours and our phones where offline. Also I like that you can download it on any moblie device. **What do you dislike about Waitwhile?** For the bookings I wish there was month view with the whole month not just the Daily or Week view under the Calendar tab. Also I would like if we could assign colors to the staff. Also I would like if there was auto correct. **What problems is Waitwhile solving and how is that benefiting you?** Helps us keep track of how long our waits are. Which helps improve our productivity. Waitwhile helps our customers not get angry when they think they were cut in line. Because our waits are long and sometimes people wait in their cars. ### 12. Smooth and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** mohammed a. | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Waitwhile?** easy for customers to avoid standing in queue **What do you dislike about Waitwhile?** some times it gets a bit hanged , apart from that nothing as such **What problems is Waitwhile solving and how is that benefiting you?** customers dont need to wait in Queue , once their turn comes then they can come and visit the counter . ### 13. Easy to learn and easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Craig L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Waitwhile?** The simplicity of the interface. The platform is powerful and does almost any feature you can think of but at the same time it is easy to navigate and use. **What do you dislike about Waitwhile?** The app needs to add app badges to notify when new customers check in. Botht the mobil app and desktop app. And better sound notifications and notifications all together. they never work properly and you have to watch the app while in use. **What problems is Waitwhile solving and how is that benefiting you?** Customer service is excelent. They respond appropiatally and completly. And they help to find slutions. ### 14. Waitwhile changed the way we support our students **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Waitwhile?** Amazing customer service! Anytime we are having trouble altering the Waitwhile settings, the team is always there to assist. And ease of use. Even our newest students have no trouble signing up for the first time. **What do you dislike about Waitwhile?** Honestly, I can't think of anything currently. And any time we have had trouble, the team is quick to assist and suggest alterations to our settings. **What problems is Waitwhile solving and how is that benefiting you?** Allows our clients to queue either virtually or in person - allowing flexibility and avoiding long wait times sitting in front of our office. ### 15. Great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2023 **What do you like best about Waitwhile?** I use waitwhile as a nurse. Its very easy to use and a great way to allow patients to wait at home. Very big fan **What do you dislike about Waitwhile?** Havent found anything yet that i dislike yet. Occasionally the text dont go through. **What problems is Waitwhile solving and how is that benefiting you?** It helps us clear the waiting room while people wait at home. That allows more room in the waiting room ### 16. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Will C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Waitwhile?** i like wait while because its straight to the point and keeps everything organized **What do you dislike about Waitwhile?** its nothing i dont like about it, it all runs smooth **What problems is Waitwhile solving and how is that benefiting you?** It keeps my clients in order of when i need to see them and keeps me updated how long they have been waiting for me ### 17. Everything was easy to set up and use. Very important when running a business **Rating:** 5.0/5.0 stars **Reviewed by:** Jaianna B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Waitwhile?** That it allows us to notify and send reminders to our customers **What do you dislike about Waitwhile?** Nothing, I haven't found an issue yet. Keep being great **What problems is Waitwhile solving and how is that benefiting you?** It helps us keep track of our appt. We have taxpayers coming in and out everyday. Waitwhile helps us stay ahead of the game. ### 18. Great Application **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah A. | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2023 **What do you like best about Waitwhile?** I liked that it was easy to use and easy to add my team. It was self explanatory, easy to navigate on the backend/admin side of the app, and it served its purpose. I believe having the app saved us from what could have been a chaotic situation. People were happy to wait their turn knowing that we had a system in place. **What do you dislike about Waitwhile?** We had three queues for different purposes at one location. When people were added to their queues, they all appeared in one list on the Admin side. I wished there were three lists instead of one. It was hard to sift through the long list to determine who was next in each queue. **What problems is Waitwhile solving and how is that benefiting you?** It managed a crowd that were visiting our building for different purposes. It allowed us to serve them in an organized fashion, and we avoided a chaotic situation. ### 19. Happy to use it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2024 **What do you like best about Waitwhile?** The list of categories about how many waiting/ served...etc **What do you dislike about Waitwhile?** The # of cases I saw for the day is unclear **What problems is Waitwhile solving and how is that benefiting you?** To be able to know how many more to see or when they alerted/ arrived. ### 20. Works fine, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Johannes S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Waitwhile?** Super friendly and helpful Customer Support, it's super easy to use and easy to integrate. **What do you dislike about Waitwhile?** License isn't cheap, but it's was totally worth it **What problems is Waitwhile solving and how is that benefiting you?** During our sale for children and baby-clothes is a lot of traffic in the market. We wanted to reduce the number of costumers at the event ### 21. Waitwhile **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Waitwhile?** Ease of use Low power consumption Ease of implementation **What do you dislike about Waitwhile?** Typing time Maybe some eassier ways to enter multiple clients, ei picture (emojis) selection the necessity to enter last names **What problems is Waitwhile solving and how is that benefiting you?** Having a proper chain of clients ### 22. Great service with still lots of potential **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2024 **What do you like best about Waitwhile?** What I find most helpful is the fact that it helps us keep track of hwaat customers have been served and in what order **What do you dislike about Waitwhile?** What I dislike about it is sometimes the site can be buggy and slow, as well as sometimes not checking in people who have checked in. **What problems is Waitwhile solving and how is that benefiting you?** It helps keep track of what order the custumers have come in to hyelp serve them better. ### 23. Simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Waitwhile?** I like that it is easier to communicate with customers through the text simple as this is what they see everyday rather than checking their emails **What do you dislike about Waitwhile?** Does not always expect the password you have chosen at different desktop locations **What problems is Waitwhile solving and how is that benefiting you?** none **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your feedback! We're super happy to hear that you found our product helpful. We're here for you if you need anything. ### 24. Waitwhile Makes Queues a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2023 **What do you like best about Waitwhile?** Waitwhile makes it easier for the operator of the system and to support the customer. It lets them know how fast service is and they will be served. It is a program that we use on a daily basis in the store and was incredibly easy to set up. **What do you dislike about Waitwhile?** The only downside that I encounter is that new features are not always accessible to everyone, and setting up the system administrator can be a bit of a hastle. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile helps us keep order in a busy environment where there are limited coworders and many customers who want to be assisted. ### 25. Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Waitwhile?** It's very easy to use. I have no issue using it. **What do you dislike about Waitwhile?** There's not much to dislike about to platform. **What problems is Waitwhile solving and how is that benefiting you?** It helps with the efficiency and ease of booking appointments. ### 26. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Waitwhile?** Waitwhile has improved our productivity and customer satisfaction. Easy to use. Fairly intuitive to figure out. Our questions are answered quickly by customer support. We use it daily in our office to control work flow. **What do you dislike about Waitwhile?** Sometimes customers have difficulty signing up but we are not sure why. Usually has to do with settings on their phone. **What problems is Waitwhile solving and how is that benefiting you?** Customers provide information when they sign up that helps us prepare for meeting with them and search for solutions ahead of time. ### 27. Very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Pieta B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Waitwhile?** I can text while at home and then come in once my name has been alerted **What do you dislike about Waitwhile?** I don't like that it says I have 5 mins to come in, when it's actually 30 mins **What problems is Waitwhile solving and how is that benefiting you?** Patients can see how long the wait is. ### 28. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda S. | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Waitwhile?** Learning to use was really easy and rescheduling my applicants is a breeze. **What do you dislike about Waitwhile?** I can't think of any dilikes for this program **What problems is Waitwhile solving and how is that benefiting you?** I haven't had any problems so far ### 29. Significantly Improved wait times using Waitwhile **Rating:** 5.0/5.0 stars **Reviewed by:** Jacoba O. | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Waitwhile?** Our 7-12 grade school district has one Central Enrollment Center. During our peak enrollment period, July and August, we have had lines with a wait time of up to eight hours. We would even have to cut the line off and advise people to come the next day. Utilizing Waitwhile, our families can schedule an appointment or join our electronic waitlist on a walk-in basis. They know their approximate wait time immediately, allowing them to take care of other errands or business if needed. As the manager, I utilize the analytics to discuss with my team areas that may need improvement or to provide data to my superiors on the needs of my department based on that data. Waitwhile has so many features you can customize the platform to the needs or the services you provide. **What do you dislike about Waitwhile?** You must use the system to determine how to customize your particular needs or services. For example, during our peak enrollment period, we had to utilize Geo-Fencing as families were joining the waitlist from home while families in the office were upset that it appeared they were here early but were given an extended wait time. I only have two front office personnel, and it wasn't easy to maintain the appointments and waitlist during peak times. We now modified our appointment hours to close during our peak enrollment period. As mentioned above, you must use the system to know what works or doesn't work for your particular office. **What problems is Waitwhile solving and how is that benefiting you?** This department has been notorious for extensively long lines. Waitwhile has alleviated those lines. We have giggled when someone has grumbled about a 45-minute wait, recalling wait times as long as eight hours in the past. ### 30. User friendly scheduling platform **Rating:** 5.0/5.0 stars **Reviewed by:** Lelany B. | V.P Of marketing & Development, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Waitwhile?** Waitwhile is our go-to scheduling platform; it is a very user-friendly platform. I love how easily I can create multiple locations; this works great for the pop-up events we host. Lastly, the team at this waitwhile team is a pleasure to work with and very open to feedback. **What do you dislike about Waitwhile?** To provide a summary report for a specific calendar date, this way I would know how many appointments we have across all locations. **What problems is Waitwhile solving and how is that benefiting you?** This provides a competitive advantage over our competitors by providing retail appointments to better serve our customers. In addition we also use waitwhille as a way to notify customers to pick up their orders. **Official Response from Aleksandra Pietrzak:** > Thank you for your review, Lelany! We're thrilled to hear that you had a great experience with Waitwhile and that you found the product to be user-friendly. We're here for you if you need anything. ### 31. Do the work well. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2024 **What do you like best about Waitwhile?** It's very smooth, it works well. It's automatic. A big time saver! **What do you dislike about Waitwhile?** Sometimes it doesn't work. For example, the waiting list closes without warning. **What problems is Waitwhile solving and how is that benefiting you?** It allows automating things on a platform that works better than the university's, and it makes life easier for our clients. ### 32. Great Scheduling and Tracking Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Waitwhile?** Waitwhile is a great scheduling and tracking tool. It has great functionality and scalability. **What do you dislike about Waitwhile?** It would be nice if t integrated into Outlook **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile is great because when meeting with multiple clients it allows you to track and take notes. ### 33. I find efficient, effective, and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Jose T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Waitwhile?** I like how the answers auto-populate. It makes my job easier. **What do you dislike about Waitwhile?** I don't always want an alert, but overall I don't mind. **What problems is Waitwhile solving and how is that benefiting you?** It's helping me organize my schedule. ### 34. It works - if you let it do the work! **Rating:** 5.0/5.0 stars **Reviewed by:** Cindi P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Waitwhile?** Keeping customers organized and moving and updating them as to their place in line so they don't feel forgotten! **What do you dislike about Waitwhile?** Over coming change, all co-workers should have a good understanding of the product and its benefits. If people don't understand it, it becomes hard to utilize, even for those that love to use it. **What problems is Waitwhile solving and how is that benefiting you?** keeping waiting customers organized. being able to have our customers check in not only allows them the freedom to mill about and not lose their place in line but helps us ensure they are served in a timely manner. ### 35. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Waitwhile?** Ease of use, very easy to learn and user friendly, saves us SO much time, easy for our customers, much better than our previous system. **What do you dislike about Waitwhile?** Nothing, it's literally everything we need. **What problems is Waitwhile solving and how is that benefiting you?** It is solving our front desk previously having to call customers to let them know to come in. It is saving our staff a lot of time and stress they were previously enduring. It is so much simpler for our customers to use and understand. As the Director of Museum Experience, this is hugely beneficial to myself and my entire department. ### 36. Very robust with constant updates **Rating:** 4.5/5.0 stars **Reviewed by:** Allie C. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Waitwhile?** We love that Waitwhile is so wildly customizable for the vast majority of client-based businesses. It's a great way for us to communicate our process to our customers and reduce heavy wait times dramatically. **What do you dislike about Waitwhile?** Since we use Waitwhile so robustly and in a fairly unique way from other businesses, we often run into limitations with what the software can do because it caters more toward a few specific industries (restaurants, hair salons, etc.). At times it misses opportunities to leave settings even more customizable so it will be applicable to any business using the software. **What problems is Waitwhile solving and how is that benefiting you?** We used to have 3-hour wait times and people would be tired and frustrated by the time they got to *start* their interaction with us. Now, clients can check in from home and come in once it's closer to their turn, so their experience with us is much more positive. We also use Waitwhile to allow clients to self-book services which saves us a ton of time and hassle not needing to manually schedule them. ### 37. IKEA Employee WaitWhile Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2023 **What do you like best about Waitwhile?** What is most helpful about Waitwhile is that customers can skip the line by signing up on their phones. Having the customer sign up on Waitwhile allows it so that we can form a line and customers won't fit about who got here first. And having the customer select a reason while signing into Waitwhile lets me know what type of return I am going to do. **What do you dislike about Waitwhile?** One thing I dislike about Waitwhile is that once a customer is assigned to a counter, you can assign them to another one. If I was able to assign a customer to a different counter, then I would be able to send them to the person who would be best able to help them with their needs. Another small thing I dislike is that sometimes it takes a while for the alert to reach the customer's phone, I don't know if this is because of IKEA's wifi or because of Waitwhile, but it can be a little inconvenient at times. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile allows it so that the customers can sign in and form a digital line, which will make it so that there is no arguing about which customer got here first ### 38. Excellent platform to Serve Customers and to keep track of visitors served. **Rating:** 5.0/5.0 stars **Reviewed by:** Petra T. | Manager - Customer Service, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Waitwhile?** Easy for customers to use and to get updates via text. **What do you dislike about Waitwhile?** Waitwhile offers so many extras with their software package and while that is great our customes like things simple when logging in. The simpler the better so keeping it that way becomes difficult at times. **Recommendations to others considering Waitwhile:** This product provides you the opportunity to capture data online for visitors and what their needs are. **What problems is Waitwhile solving and how is that benefiting you?** We solved the mechanization of capturing number of visitors we see daily and are able to report the numbers through monthly reporting. **Official Response from Aleksandra Pietrzak:** > Thank you very much for your positive review, Petra! We're thrilled to hear you're happy with the product and found it easy to use. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach our to our Customer Success Team through the chat. ### 39. Seamless Process from day 1 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Waitwhile?** I like the fact that it is so easy to understand and to use that we were able to start using it in less than 30 minutes. Incredibly easy to read analytics so we were able to finally understand our daily footsteps of Drivers. **What do you dislike about Waitwhile?** As we've just started using it i can't still find something i don't like yet, they've also just did an update of they're website and it is right now even better than before **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile solves my problem with drivers coming in not knowing how long they need to wait, in what position they are and all this chaos is solved thanks to Waitwhile, no more confusion between drivers arguing about who came in first ### 40. Waitwhile has saved our clinic so many headaches! **Rating:** 5.0/5.0 stars **Reviewed by:** gabriella r. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Waitwhile?** The ability to see the status of my colleges and keep up communitcation even when we are experiencing busy times **What do you dislike about Waitwhile?** sometimes the application will glitch and prevent us from using the app as intended **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile help with communication and management of patients at our clinic and in public spaces. It is versitile and has so many features that helps solve multiple organizational problems we previously faced. ### 41. Easy to use, fast and functional for any organization **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa D. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Waitwhile?** You can use the software in any working station. only logging and star to call customers **What do you dislike about Waitwhile?** The system crash. that dosent happened to often **What problems is Waitwhile solving and how is that benefiting you?** The system is fuctional for keep track of the time that the customer is waiting for . ### 42. Efficient and straightforward! **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2023 **What do you like best about Waitwhile?** Waitwhile is easy to use, efficient and does the job perfectly. I like it ! **What do you dislike about Waitwhile?** Nothing much, besides that sometimes it disconnect but I'm pretty sure that's not from Waitwhile **What problems is Waitwhile solving and how is that benefiting you?** Queue management. ### 43. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Waitwhile?** This tool is wonderful, allowing my medical facility to create multiple patient lists for different patient event needs and share information across the lists for ease of access. **What do you dislike about Waitwhile?** The limitations to how many lists we can create can cause some frustration, but we make adjust. **What problems is Waitwhile solving and how is that benefiting you?** No issues currently pending! Grateful for this tool! ### 44. Efficient queue management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Waitwhile?** Our method differs from many of their clients, and WaitWhile worked with us to find an efficient way to manage our queues, which are built on a priority points system. We are able to generate the points-based appointments using our process, and then upload them into the system for each of our shows' rebooking processes. **What do you dislike about Waitwhile?** We did have occasional update and screen lag, but nothing that's a show stopper, and we've attributed that to bandwidth issues at the venues. Once our teams conquered the slight learning curve, it's gone very smoothly. **What problems is Waitwhile solving and how is that benefiting you?** Our method differs from many of their clients, and WaitWhile worked with us to find an efficient way to manage our queues, which are built on a priority points system. We are able to generate the points-based appointments using our process, and then upload them into the system for each of our shows' rebooking processes. **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your positive feedback! We 're glad to hear you're happy with the product. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach out to our Customer Success Team through the chat. ### 45. Easy and helps the return process run more smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** Alexsandra R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about Waitwhile?** while using waitwhile customers can now sit in peace while waiting for there turn to come up. People no longer have to worry about waiting/looking for their number anxiously. Instead, they can receive a text and/or name called. **What do you dislike about Waitwhile?** Honestly, nothing comes to mind. It definitely has made the return process run smoother since being implemented into our system. **What problems is Waitwhile solving and how is that benefiting you?** Instead of people worrying about being in line at desks and waiting for numbers, they can sit and relax till they are notified on their phones. Using waitwhile helps us assign customers to counters, and with the various reason options, we can know and asses the customer's issue before they even get to the counter. ### 46. Excellent for organizing customers **Rating:** 5.0/5.0 stars **Reviewed by:** April P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Waitwhile?** Waitwhile makes it so much easier to control the flow of patients coming into our small lab at any given time. A lot of them can wait in their vehicles or grab a coffee until they are notified to come in. **What do you dislike about Waitwhile?** A lot of our patients don't seem to understand that this is a semi-automated system. They don't understand why they can't call this number or why it might not work if they don't follow the proper format of "JOIN, first name, last name." **What problems is Waitwhile solving and how is that benefiting you?** I'm not sure what things Waitwhile is working on at the moment but maybe creating another response from the system stating it is an automated texting system? We also have issues when patients text the word STOP and we can never reply to them after that. ### 47. Simple and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Bose A. | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2023 **What do you like best about Waitwhile?** I like how the features are organized, that it allows for fast customer service processes. The fact that it's so simple to use for both the workers and customers is simply amazing. **What do you dislike about Waitwhile?** So far it's been good, I can't pinpoint any issue. However, there is always room for more innovation. **What problems is Waitwhile solving and how is that benefiting you?** Time and scheduling ### 48. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2024 **What do you like best about Waitwhile?** Easy to use and work with. Ui is great too **What do you dislike about Waitwhile?** Students are not able to see if anyone is answering questions **What problems is Waitwhile solving and how is that benefiting you?** Answering student doubts ### 49. REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Robert B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Waitwhile?** It helps us to have an historic of the couriers that come for help. **What do you dislike about Waitwhile?** Everything is very helpful, but I hope that all the updates will make it even better **What problems is Waitwhile solving and how is that benefiting you?** We dont have a queue anymore ### 50. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Waitwhile?** It's great not only for our customers that can shop while waiting in the queue, but for a coworker that can easily send messages and even chat with customers. It let our job more efficienty and convinient. **What do you dislike about Waitwhile?** I don't have any complaints, waitwhile is amazing! **What problems is Waitwhile solving and how is that benefiting you?** Managing the queue and keep our customers free to shop while waiting. ## Waitwhile Discussions - [How do you use Waitwhile?](https://www.g2.com/discussions/how-do-you-use-waitwhile) - 2 comments, 1 upvote - [Does Waitwhile have an app?](https://www.g2.com/discussions/does-waitwhile-have-an-app) - 3 comments, 1 upvote - [Cannot download app](https://www.g2.com/discussions/cannot-download-app) - 1 comment, 1 upvote - [What does Waitwhile do?](https://www.g2.com/discussions/what-does-waitwhile-do) - 1 comment - [View Waitwhile pricing details and edition comparison](https://www.g2.com/products/waitwhile/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+14%3A08%3A44+-0500&secure%5Bsession_id%5D=f315c047-7b91-4532-8a33-814c8170ecec&secure%5Btoken%5D=841ab8c47a0c165e158b5b1f914701dcb21ffd794358cb85170f3c0362c51987&format=llm_user) ## Waitwhile Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Waitwhile Features **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Hardware** - Hardware Agnostic - Digital Signage **Personalization** - Branding - Links **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI ** - AI Text-to-Speech **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction ## Top Waitwhile Alternatives - [Qminder](https://www.g2.com/products/qminder/reviews) - 4.6/5.0 (248 reviews) - [WaitWell](https://www.g2.com/products/waitwell/reviews) - 4.7/5.0 (98 reviews) - [Wavetec](https://www.g2.com/products/wavetec/reviews) - 4.8/5.0 (30 reviews)