I like how organized Waitwhile is and how clean the UI is. It's seamless to view and create appointments, which helps manage multiple people timely. Waitwhile provides appointment time, previous visits, and reasoning for creating appointments, making it an organized tool. The initial setup was super easy. Review collected by and hosted on G2.com.

I feel that Waitwhile could improve by providing more ways for our clients to explain the actual reasoning behind their appointment. It would be helpful if there was an option for clients to add extra details when creating an appointment. Review collected by and hosted on G2.com.

It’s easy to navigate and we like the feature where you can choose which service you’re here for, so we know Review collected by and hosted on G2.com.

I don’t like how it switches our lobby to open sometimes which makes people able to sign in at an earlier time Review collected by and hosted on G2.com.

I like that Waitwhile helps in scheduling customers for appointments and sending them reminders, especially for appointments made far into the future. It's great for managing different resources and their availability, which is really useful since we have several people working in our company. Each resource can have their own appointment book, time, and even color, which makes it easy to differentiate them. I also found the initial setup of Waitwhile to be very easy. Review collected by and hosted on G2.com.

I don't like the limitation of characters, as it forces me to break the communication into parts. It would be nice to have a higher character limit. It also doesn't allow us to send any 'domains' like our email addresses to our customers. Review collected by and hosted on G2.com.

I like that Waitwhile makes queuing time more manageable and convenient, especially since drivers don't have to leave their trucks. It works well for my needs, and I'm impressed by how easy the initial setup was. Review collected by and hosted on G2.com.

none Review collected by and hosted on G2.com.

Waitwhile is great for managing many appointments and ensuring that all of the people I need to help get served. It makes it easy to quickly spin up a queue and begin meeting with people who need a hand. Review collected by and hosted on G2.com.

The only thing I dislike about Waitwhile is that I cannot resize the columns in the board view on my Visits page, as the would help keep everything in view. There is a table view that kind of solves this, but I prefer the board view while having an open queue. Review collected by and hosted on G2.com.

We’ve really enjoyed the real-time waitlist functionality, resource-based assignment, and automated client notifications. For a multi-barber, walk-in shop, the ability to assign clients to individual barbers and send alerts has significantly improved flow and reduced confusion compared to a manual system. Review collected by and hosted on G2.com.

One area for improvement would be enhancing the multi-guest registration experience. In walk-in environments, families often forget to register each person separately. A built-in “Register Another Guest” button on the status page could help streamline that process and reduce staff intervention. Review collected by and hosted on G2.com.

I really enjoy the user friendly interface. It has helped our shelter to streamline our operational processes across multiple departments, which has greatly reduced our wait time and improved the customer experience. The software also provides extremely helpful metrics that help us to identify areas of improvement as well as highlight the areas in which we are doing very well. Review collected by and hosted on G2.com.

I have yet to identify any glaring downsides. It would be nice to be able to SMS or email outside links to customers as we currently can only send messages but not links. Review collected by and hosted on G2.com.

I find Waitwhile incredibly easy to use with an intuitive user interface. As a tool for our day-to-day operations, I've encountered zero issues. I particularly appreciate the drag and drop feature and the columned setup, which makes it easy to view different stages of the appointment process. It's very easy to edit and create submissions. The initial setup was super easy, and I managed without any tutorials, though it's comforting to know they're available. Review collected by and hosted on G2.com.

For my specific role, it would be helpful to see more details concerning device issues, warranty status, protection status and IMEI information. Review collected by and hosted on G2.com.

The convinience of seeing how many people are waiting in line and how many are being helped at each desk. Review collected by and hosted on G2.com.

Right now, I feel there is nothing I dislike about it Review collected by and hosted on G2.com.

I find Waitwhile easy to use, which is a big plus for me. It helps me effectively ensure that clients sign in on time. I also appreciate being able to see what the client is here for, who is helping them, and how long they've been waiting. Additionally, the initial setup of Waitwhile was super easy, which made getting started a breeze. Review collected by and hosted on G2.com.

Sometimes it won’t notify me when clients arrive. I put notifications on and it won’t make a sound. Review collected by and hosted on G2.com.