--- title: Waitwhile Reviews meta_title: 'Waitwhile Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 340 reviews by the users' company size, role or industry to find out how Waitwhile works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 340 scale: '5' date_modified: '2026-07-27' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Waitwhile Reviews **Vendor:** Waitwhile, Inc **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 340 ## About Waitwhile Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists and seamless appointment scheduling, Waitwhile enables organizations to manage customer flow efficiently, ensuring that both walk-ins and scheduled appointments are handled with ease. This platform is particularly beneficial for businesses that rely on in-person interactions, such as retail stores, restaurants, and service providers. The target audience for Waitwhile includes businesses of all sizes that seek to improve customer engagement and streamline their operational processes. From large retailers like Best Buy and Louis Vuitton to boutique service providers, Waitwhile caters to a diverse range of industries. The platform is particularly useful in scenarios where customer wait times can lead to frustration or lost sales opportunities. By implementing Waitwhile, businesses can create a more organized and pleasant experience for their customers, ultimately driving higher conversion rates and customer satisfaction. Key features of Waitwhile include integrated waitlists and appointment bookings, which allow businesses to manage all customer interactions in one centralized location. This feature not only increases operational efficiency but also enhances the employee experience by reducing the chaos often associated with managing customer flow. Additionally, the platform offers unrivaled customization options, enabling businesses to tailor the customer journey to their specific needs. This flexibility minimizes drop-offs and maximizes upsell opportunities, allowing businesses to capitalize on every customer interaction. Moreover, Waitwhile's best-in-class API and integrations facilitate seamless connectivity with existing technology stacks, ensuring that businesses can automate their workflows without disrupting their current systems. The platform's user-friendly interface is designed for ease of use, allowing administrators to configure settings quickly, employees to get started with minimal training, and customers to navigate the system effortlessly. This focus on user experience sets Waitwhile apart from other queue management solutions, making it a preferred choice for organizations looking to enhance their service delivery. In summary, Waitwhile stands out as a comprehensive queue management and appointment scheduling platform that not only improves operational efficiency but also enriches the customer experience. By leveraging its advanced features and capabilities, businesses can transform how they manage customer interactions, ultimately leading to increased satisfaction and loyalty. ## Waitwhile Pros & Cons **What users like:** - Users appreciate the **ease of use** of Waitwhile, enjoying its intuitive interface and quick check-in process. (82 reviews) - Users appreciate the **user-friendly interface** of Waitwhile, finding it simple and intuitive for efficient customer management. (45 reviews) - Users find the **easy setup** of Waitwhile invaluable, allowing for quick deployment in fast-paced environments. (21 reviews) - Users love the **intuitive appointment management** of Waitwhile, enhancing efficiency and client communication seamlessly. (20 reviews) - Users value the **time efficiency** of Waitwhile, enhancing task management and speeding up customer check-ins. (19 reviews) - Users value the **ease of use and efficiency** of Waitwhile, enhancing customer service and overall experience. (16 reviews) - Users love the **messaging feature** in Waitwhile, enhancing communication and improving management of appointments effectively. (15 reviews) - Easy Scheduling (10 reviews) - Customer Support (9 reviews) - Customization (9 reviews) **What users dislike:** - Users highlight the **client experience concerns** , particularly with elderly clients and privacy apprehensions affecting usability. (8 reviews) - Users feel that the **missing features** limit flexibility and functionality, such as granular permissions and time increments. (8 reviews) - Users face **messaging issues** with Waitwhile, including mismatched notifications and the need for alternative communication methods. (7 reviews) - Users find **inefficient processes** in Waitwhile, noting difficulty in accessing queues and searching for transactions. (4 reviews) - Users experience a **steep learning curve** with Waitwhile, finding its interface and settings customization challenging and unintuitive. (4 reviews) - Users find the **technical issues** with Waitwhile challenging, including access delays and occasional glitches during peak times. (4 reviews) - Automation Limitations (3 reviews) - Data Inaccuracy (3 reviews) - Expensive (3 reviews) - Feature Issues (3 reviews) ## Waitwhile Reviews ### 1. Upgraded client management **Rating:** 5.0/5.0 stars **Reviewed by:** Karla E. | Director of Tax Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Waitwhile?** This tax season we switched to Waitwhile for client management at 6 of our VITA tax sites. Initially we made the change because Waitwhile offers appointment reminders by text, which we did not have. We had hoped it would reduce the chaos with clients being able to leave after they sign in and getting a text reminder when it is time to return, and that has happened. Our greeters found it easy to add the walk-in clients and helped taxpayers be served in an orderly manner. **What do you dislike about Waitwhile?** We would like to have a phone number to call for customer support. We occasionally have issues that need resolved quickly and the chat can take a while to get an answer. **What problems is Waitwhile solving and how is that benefiting you?** The queue management has been a gamechanger for our tax sites. We used to have clients arguing over who was first in line and questioning the order that clients were called. This has eliminated that. ### 2. Easy to Use and Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Jadian H. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Waitwhile?** Easy to use and keeps the help desk organized. **What do you dislike about Waitwhile?** There isn't anything I dislike about it. **What problems is Waitwhile solving and how is that benefiting you?** Reservations ### 3. Waitwhile has been amazing for modernizing our check-in process, and improving our analytics. **Rating:** 4.5/5.0 stars **Reviewed by:** Caroline C. | Executive Office Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Waitwhile?** The user friendly application is the best. **What do you dislike about Waitwhile?** The custom reports are only available through enterprise plans. Wish I could get my hands on those without changing my current plan. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile is solving our antiquated process of signing people in on paper. Now that we have Waitwhile, we are able to get patients in and out, and track the data attached with wait times for their visit! ### 4. Effortless Waitlist Management and Customer Flow **Rating:** 4.5/5.0 stars **Reviewed by:** Carissa L. | FOH, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Waitwhile?** ease of waitlist additions and moving customers through the process **What do you dislike about Waitwhile?** would like more characters in SMS text box please. SMS is a faster way for us to reach out customers **What problems is Waitwhile solving and how is that benefiting you?** The waitlist feature is helpful, making it easier to communicate with customers. It streamlines the process and improves the overall experience for those waiting. ### 5. An intuitive tool that simplified my daily work **Rating:** 5.0/5.0 stars **Reviewed by:** Diana V. | Migration Assistant, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Waitwhile?** Waitwhile was incredibly user-friendly and easy to navigate. From the very beginning, the interface felt clear and well-organized, which allowed me to get started quickly without needing extensive training. I appreciated how it streamlined tasks that used to take more time and how it improved the experience for both users and clients. **What do you dislike about Waitwhile?** Honestly, there wasn’t anything I disliked. I found it to be a very functional and well-designed software that addressed real everyday needs. It delivered everything I expected and even more. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile helped me manage appointments more efficiently and reduced manual work. It made things easier, faster, and more organized—especially when working with clients. ### 6. super easy to use, great for speedy transactions **Rating:** 5.0/5.0 stars **Reviewed by:** valynn s. | Team support, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Waitwhile?** Using customers real names, more personal **What do you dislike about Waitwhile?** Customers dont often know the difference between queing in line or setting appointment **What problems is Waitwhile solving and how is that benefiting you?** Customers can now see exactly how long their waiting and can see who's next in line. ### 7. Feature-Rich and User-Friendly, But a Bit Pricey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Waitwhile?** I like everything! The built-in messaging, the custom sign-up fields, the fact that you can assign staff and re-assign staff to each client easily, the fact that each team member can see all sign-ups, and the drop-in style feature! **What do you dislike about Waitwhile?** I am not sure I have any dislikes, besides the price. **What problems is Waitwhile solving and how is that benefiting you?** We haven't been able to find another service that allows drop-in style service at a low cost, as well as built-in messaging. ### 8. Effortless to Use and Streamlines Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2026 **What do you like best about Waitwhile?** It is easy to use! It also lets us view appointments that are booked further out than tools I've used previously. **What do you dislike about Waitwhile?** I wish I could see notes regarding the customer's reason for visiting and their Serial Number/IMEI. **What problems is Waitwhile solving and how is that benefiting you?** It helps keep track of how many customers we help with repairs. ### 9. Easy to use and allows for virtual queuing **Rating:** 4.5/5.0 stars **Reviewed by:** Qudsiya H. | Nurse practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2025 **What do you like best about Waitwhile?** The 3 column interface provides a quick visual way to assess one's waiting room without having to look at names or numbers. The app is simple and for the most part, glitch-free. The customizable boxes allow one to quickly add information and share it for others to see. **What do you dislike about Waitwhile?** I would love for it to have an audio notification regarding patients getting added to my panel because sometimes I am busy and don't notice that patient(s) got added. Our work-around is for the MA to send a text message to alert if patients have been added-on/ rather than if they are from our scheduled list. **What problems is Waitwhile solving and how is that benefiting you?** Queue management as well as record keeping. It is a visual record of how many patients I saw on a particular day and who and for how long/ ### 10. To the point foot traffic measurements. **Rating:** 5.0/5.0 stars **Reviewed by:** Albert W. | Talent Engagement Specialist, Government Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Waitwhile?** It's simplicity and intuitive actions allow for easy usage. **What do you dislike about Waitwhile?** I haven't found anything I find unfavorable. **What problems is Waitwhile solving and how is that benefiting you?** It would be nice if Birthday was entered on the tablet and able to view it on the assessment screen ### 11. Operation of Software and user interface is very easy and simple. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Waitwhile?** User friendly and dependable. We use the software to notify team members of homeowners that need to speak to different associates from various departments regarding home, agriculture, business and commercial exemptions. The application is really a great and my opinion, DCAD made a great choice to procure this application. **What do you dislike about Waitwhile?** There aren't any dislikes at the present. **What problems is Waitwhile solving and how is that benefiting you?** No problems were experienced. ### 12. Easy to use and organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Waitwhile?** Waitwhile is easy to use and navigate. With its easy use we are able to assist multiple people without issue. On a daily basis we encounter multiple clients and with Waitwhile it allows me to accomplish my job. In assisting each client by allowing me to view how long they have wait and how many clients I have waiting. My favorite feature is being able to view clients' names and being able to send them alerts when it is their turn. **What do you dislike about Waitwhile?** While using waitwhile I have not encountered any issues. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile helps me assist multiple people at a time, especially when there are only 1 or 2 people assisting a group of people. Waitwhile helps shorten the time clients have to wait to be assisted. ### 13. User Friendly and many features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Waitwhile?** Waitwhile allows my clients the option of booking ahead or they can enter the queue for the day by texting. Waitwhile tells them what number they are in the queue, updates them as it gets closer to them and then they get a message when we are ready for them to come in. This allows our clients to move around freely, including sitting in their vehicle, instead of waiting in the small waiting area. It also allows them to text us as to whether they are running late or some other important information. Waitwhile protects their contact information. We are also able to remove canceled appointments so others can still book and Wait While also gives us the option to put clients into progressive queues so we can track each stage and their times in each. We also get a daily report to review later on. We use it every day of the week. Customer support is amazing and is only one click of the button away. The integration was easy, we give out numbers at the front counter and then simply hit the + / add button on the waitlist and then manually put them in by number. This works great for those without a cellphone or computer. Ie. elderly ones. Its design works perfectly for us at the lab. We can also book patients in for appointments a minimum of 1 day in advance **What do you dislike about Waitwhile?** When someone hits stop as a text by accident then they don't know how to change it or fix it. Because of this, they can still text us but they don't get any replies. **What problems is Waitwhile solving and how is that benefiting you?** How to implement a user friendly queue for our clients that works for everyone. This benefits us because we can focus our resources on the care of the client instead of on getting them in the queue ### 14. Clear Appointment Scheduling, But Adjusting Hours Is Tricky **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Waitwhile?** It's very clear for appointment schedules. **What do you dislike about Waitwhile?** It is very difficult to adjust store and seat hours on the fly . **What problems is Waitwhile solving and how is that benefiting you?** It is helping us to manage workflow with a limited number of service desk seats. ### 15. Efficient and Trustworthy **Rating:** 5.0/5.0 stars **Reviewed by:** Fathom W. | Medical Program Volunteer Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Waitwhile?** Wait while has been a huge asset to our animal shelter clinic. It is bright, clean, and easy to use. This increases our efficiency and we trust the software because it has a track record of reliability. **What do you dislike about Waitwhile?** I would like a little more ability to customize the colors and add check boxes in our surgery template. **What problems is Waitwhile solving and how is that benefiting you?** We are organized. We know exactly what our day looks like and it takes the guess work out of our day. We are a high volume clinic and efficiency is key! ### 16. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2025 **What do you like best about Waitwhile?** I'm able to see the upcoming appointments, check people in very easily and put any kind of additional notes about the client during the visit. **What do you dislike about Waitwhile?** The only thing I can think of is I don't have a picture of the person coming in so I can readily identify who they are in case I'm already seeing another client. Other than that, I don't have any dislikes about the program. **What problems is Waitwhile solving and how is that benefiting you?** None at the moment as no problems have surfaced in my time using the service ### 17. Waitwhile **Rating:** 5.0/5.0 stars **Reviewed by:** Christmanuel P. | Career Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Waitwhile?** It is easy for us to sign up and we are able to send our Job seeker text message etc. **What do you dislike about Waitwhile?** There is nothing I dislike about Waitwhile. it is a great tool for us. **What problems is Waitwhile solving and how is that benefiting you?** It helps track our Job seeker. ### 18. It was a great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mariah G. | CIR, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Waitwhile?** It’s very organized and super fast working **What do you dislike about Waitwhile?** It was a little confusing to manage at first but after getting it it’s super quick **What problems is Waitwhile solving and how is that benefiting you?** Booking appointments is super easy and very organized ### 19. Reliable and Easy Customer Management, with a few tweaks. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2025 **What do you like best about Waitwhile?** I like the ease of putting customers into the system and how reliable it is. **What do you dislike about Waitwhile?** It is hard to tie onto our existing systems to print delivery slips for our warehouse pickup. **What problems is Waitwhile solving and how is that benefiting you?** It makes contacting and keeping customers informed of their pickups easy and fast. ### 20. Waitwhile Transformed Our Customer Experience at Our Running Store! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Waitwhile?** We’ve been using Waitwhile at our business, and it has been a game-changer! The platform is incredibly user-friendly, making it easy to manage customer waitlists and appointments seamlessly. Our customers love the ability to check in remotely and receive real-time updates, which has significantly improved their experience. We use it anytime a customer is waiting. If you're looking for an efficient way to streamline customer flow, Waitwhile is a must-have! Highly recommend. **What do you dislike about Waitwhile?** Although user-friendly, some customization options and automation rules can take time to fully understand and set up effectively. **What problems is Waitwhile solving and how is that benefiting you?** Reducing Customer Frustration – Long lines can drive customers away. With Waitwhile, they can join a virtual waitlist and receive real-time updates, allowing them to browse or run errands instead of standing in line. Streamlining Operations – It helps us manage customer flow more efficiently, reducing bottlenecks and making sure our staff is prepared for each customer interaction. Enhancing Customer Experience – The ability to schedule appointments or join a queue remotely adds convenience. Boosting Efficiency – Automated reminders and notifications free up staff from manually tracking wait times, allowing them to focus on providing personalized service. ### 21. Great for Crowd Control, Needs Improvement for Elderly Users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Waitwhile?** I like that it helps assist in queueing to help with crowd control **What do you dislike about Waitwhile?** Sometimes it is not as easy to use with elderly clientale **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile is helping me meet customers with curbside online order pickup as well as queueing in the returns area ### 22. Waitwhile best for customers **Rating:** 5.0/5.0 stars **Reviewed by:** Joe K. | Customer Operations Leader, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Waitwhile?** Waitwhile is a great idea, it helps customers on the go and business stay on their feet. Its very easy to use and only gives the store the only amount of information they need. **What do you dislike about Waitwhile?** Not allow customers to check in when they are not in the area, use like a bluetooth beacon to determine if they are near the location. **What problems is Waitwhile solving and how is that benefiting you?** A very busy retail store that needed a way to ques customers so the coworkers would not be stressed out. ### 23. FAST **Rating:** 5.0/5.0 stars **Reviewed by:** Angela E. | Customer service leader, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2024 **What do you like best about Waitwhile?** I like all the features that helps with day to day work. **What do you dislike about Waitwhile?** The only thing I would say it that it sometimes goes down during peak times. **What problems is Waitwhile solving and how is that benefiting you?** Track the customer times and coworker times. ### 24. Effortless to Use with an Intuitive Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Richard G. | Ambassador, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Waitwhile?** I like the easy to use interface. Very simple, yet effective. **What do you dislike about Waitwhile?** There really is not much I dislike about it. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile is great for our guests at work, when making reservations. It also does great queue control. ### 25. Simple to use, Efficient display **Rating:** 5.0/5.0 stars **Reviewed by:** diego.montenegro@oregonhumane.org M. | Community Resource Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Waitwhile?** I use Waitwhile quite often to check on different appointments at my work. Waitwhile is easy to use for viewing different appointments and most importantly, their statuses. The use of different colors makes it easy to quickly see who is involved and where they are. Their responses to any inquiries are quick and I feel like they really care. **What do you dislike about Waitwhile?** Honestly, nothing. It does everything I need it to do. **What problems is Waitwhile solving and how is that benefiting you?** Queue management is a real issue without having a system, and Waitwhile helps manage that immensely well! ### 26. Boosts Business Efficiency Effortlessly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Waitwhile?** Waitwhile significantly improves business efficiency and makes operations much more straightforward and easygoing. **What do you dislike about Waitwhile?** Entering all the information while the customer is in front of you can feel a bit clunky at times. **What problems is Waitwhile solving and how is that benefiting you?** I am able to get customers their furniture and communicate with the warehouse team without having to leave my seat. ### 27. Our company uses Waitwhile for income and appraisal review. **Rating:** 5.0/5.0 stars **Reviewed by:** Rena M. | Underwriter, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Waitwhile?** Work can be cued and assigned to a party and it keeps track of how long your teammates have been waiting for their repsonse **What do you dislike about Waitwhile?** I wish there was a way that Waitwhile sent a notification to alert to work waiting in the queue **What problems is Waitwhile solving and how is that benefiting you?** Timely review of work in the queue ### 28. Waitwhile is customizable and super user-friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke B. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Waitwhile?** We use Waitwhile with over 50+ customers a day and have no issues. It's been super easy to customize to fit the needs of our store, and customers enjoy it too! **What do you dislike about Waitwhile?** So far we haven't encountered any downsides to Waitwhile. **What problems is Waitwhile solving and how is that benefiting you?** We have customers waiting to sell us clothing during all business hours and this keeps everyone in line and allows them to shop around if they please. ### 29. Great comunnication **Rating:** 5.0/5.0 stars **Reviewed by:** ari n. | sales, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Waitwhile?** I can send customers messages about their orders **What do you dislike about Waitwhile?** I have to use a different tab instead of program I am currently using **What problems is Waitwhile solving and how is that benefiting you?** not knowing who is next in line ### 30. Waitwhile @ Capital One **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie C. | Cafe Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Waitwhile?** I love how easy waitwhile is to use in the Cafe spaces. Reservations are easy to manage and we see us constantly using it through the day to have an easy and smooth process with our operationis. **What do you dislike about Waitwhile?** No downsides in my opinion. I am happy with the product. **What problems is Waitwhile solving and how is that benefiting you?** Reservations in our Cafes ### 31. Fast and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Paula . | Admissions, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Waitwhile?** Fast,reliable and it is helping make the process faster for clients. **What do you dislike about Waitwhile?** There nothing I dislike so far about waitwhile. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile is help us collect our client’s information faster ### 32. Easy way to use **Rating:** 4.5/5.0 stars **Reviewed by:** Cherisa D. | Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Waitwhile?** I like being able to see exactly what those waiting need so that the appropriate person can assist them quicker **What do you dislike about Waitwhile?** I would like to add those of us that are contracted to be able to have our programs in the drop down menu. **What problems is Waitwhile solving and how is that benefiting you?** Allows us to see what each person needs ### 33. Very Helpful for the daily flow **Rating:** 5.0/5.0 stars **Reviewed by:** Travis B. | Veterinary Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Waitwhile?** The best thing about wait while is that it makes it so easy to get people checked into our registration and to be able to send a text message to keep people UTD on where their at in line. **What do you dislike about Waitwhile?** I have issues with getting my registration to open up on Tuesdays. Every other day, no issues. I'm Not tech savvy at all so maybe if things could be more simple to figure out. Especially for people like me. lol **What problems is Waitwhile solving and how is that benefiting you?** Sending out text messages to keep people infomed about their spot in line. ### 34. Super Simple Interface Makes Tasks a Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2025 **What do you like best about Waitwhile?** Very simple user interface, straightforward. **What do you dislike about Waitwhile?** Sometimes hard to tell when a customer checks in if not explicitly looking at the screen. **What problems is Waitwhile solving and how is that benefiting you?** Helps our customers check in and receive alerts to pick up their orders. ### 35. I love the ease and accessibility of waitwhile! **Rating:** 5.0/5.0 stars **Reviewed by:** Bianca S. | Customer service worker, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2022 **What do you like best about Waitwhile?** I love how easy it is for customers to sign up for returns and how simple! I also enjoy that we can text them alerts now instead of yelling their names across the room! This is really convenient for people who are hearing impaired or struggle with the english language. I have also been told by customers that they really enjoy the text alert feature as well since they can now go shopping or eat at our restaurant while waiting for their turn instead of standing in a busy, stuffy room. I also really enjoy the fact that we can look up the customers information on our side. This really helps us when a customer has come after we have notified them for 5mins and then taken them off the waitlist. We can easily confirm their reservation and also contact them after the return in case they have left something behind, which has happened on several occassions. It's also amazing that we can chat with customers through the website! So if a customer is delayed or has any questions before their return they can easily tell us or ask those questions! **What do you dislike about Waitwhile?** Honestly, none! This feature has allowed a lot of customers more convenience with their returns. They are now able to check their waitlist status anywhere in the store and now know when their turn is coming up and when to head back! They can also chat with a returns coworker regarding their returns before their time and can now save time waiting if we are unable to help them in store! **What problems is Waitwhile solving and how is that benefiting you?** Now that we have the use of Waitwhile, our customers no longer have to wait in a long line to return an item. They can sign up and then take a seat inside or outside the room and be reassured their turn will not be skipped or taken from them. This has also helped our space issue as we share our waiting space, on busy days, with our pickup desk. Before Waitwhile, our long lines would often merge together out into our lobby area that made it even more confusing for all coworkers in both areas on who needed to be helped. As well as, caused crowding issues with our exit area and cash lanes. This has helped our space immensely. **Official Response from Aleksandra Pietrzak:** > Thank you for sharing your positive feedback, Bianca! We 're glad to hear you're happy with the product and found it easy to use. ### 36. Great Program with No Downsides **Rating:** 5.0/5.0 stars **Reviewed by:** Jasnoor K. | returns and exchanges coworker, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Waitwhile?** Great program. I like the way that I can text and message customers **What do you dislike about Waitwhile?** Its is actually an awesome program but I don't like when it gets updated **What problems is Waitwhile solving and how is that benefiting you?** makes life so much easier in returns ### 37. I like the interface, it's pretty and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Antoine Xavier B. | customer service associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Waitwhile?** It's simple and efficient, it help a lot in my work. **What do you dislike about Waitwhile?** It gets the job done, and I honestly can't think of anything negative to say about it. **What problems is Waitwhile solving and how is that benefiting you?** I'm working at the customer service and exchange area at my store. Waitwhile helps to keep in mind whose turn it is without everyone making a straight line for hours. Sometimes we have up to 50 people waiting that would be chaotic without it. I like that i can send text messages from my computer to customers. sometimes we forget something and otherwise would have no way to contact them. ### 38. New addition and features **Rating:** 5.0/5.0 stars **Reviewed by:** nick c. | FSHO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2024 **What do you like best about Waitwhile?** this new addition where i can look at the customers information and it already tells me the location where the article/s the customer had bought makes it so much easier to locate the orders without having to switch applications too often making the application way too easy to use for me and for the customers to get ahold of us whenever they dont know how to get to the curbside location the messaging feature is always easy, fast and reliable. **What do you dislike about Waitwhile?** when i move the people fom serving to completed it does have some latency but i have too much patience to that even bugg me a little. **What problems is Waitwhile solving and how is that benefiting you?** we use it to let people check in their orders to our system and we go get their orders that they have purchased ### 39. USER FRIENDLY AND CONVENIENT **Rating:** 5.0/5.0 stars **Reviewed by:** DAVID M. | LEADER, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Waitwhile?** CONVENIENCE OF USE AND HOW USER FRIENDLY THE SERVICE IS. IT MAKES YOUR DAY TO DAY JOB SO MUCH EASIER. **What do you dislike about Waitwhile?** NOTHING THAT I HAVE FOUND AS OF YET. THIS IS STILL NEW BUT SO FAR NOTHING NEGATIVE HAS ARISEN. **What problems is Waitwhile solving and how is that benefiting you?** IT MAKES MY JOB SO MUCH EASIER WITH BEING ABLE TO SEE MY PATIENTS ARRIVE AND TIME FRAMES TO KEEP PATIENT SATISFACTION. ### 40. Waitwhile for organisations. **Rating:** 5.0/5.0 stars **Reviewed by:** Zahid A. | Logistics Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Waitwhile?** That keeps all the customers in order to be served. **What do you dislike about Waitwhile?** Searches are not easy when you are looking for a particular transaction. **What problems is Waitwhile solving and how is that benefiting you?** Help us in managing queues consumers know how long they are waiting. ### 41. It is a very efft system and is easy to manage for my job. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Waitwhile?** The calendar where I can see the appointments. **What do you dislike about Waitwhile?** That the parents are receiving messages that do not match what is happening before or after an appointment. **What problems is Waitwhile solving and how is that benefiting you?** It is easier to work with for my job. ### 42. Streamlined and stress-free office hour scheduling! **Rating:** 5.0/5.0 stars **Reviewed by:** Saher E. | Teaching Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Waitwhile?** Waitwhile has completely transformed the way I manage student office hours. As a TA, I love how easy it is for students to sign up in advance and receive reminders about their time slots. The live queue updates and flexibility to manage walk-ins make it super efficient. It also saves me from dealing with crowded waiting rooms and keeps everything organized and fair. **What do you dislike about Waitwhile?** The platform works well overall, but sometimes the interface on mobile devices can feel slightly clunky. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile solves the problem of disorganized and inefficient office hour scheduling. Before using it, students would often crowd around or email me constantly to check when I’m available. Now, with Waitwhile, students can join a virtual queue, see their wait times, and get automatic reminders. ### 43. Waitwhile Is Worth It **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Café Ambassador, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Waitwhile?** My coworkers and I enjoy using Waitwhile because it is super user friendly and organized. It helps us manage our nook reservations for our customers, especially when they have issues doing it on their own online. The interface is very appealing and its nice that we can view the status for ex. (Delayed, cancelled, arrived). **What do you dislike about Waitwhile?** I wish that we could have smaller increments to set reservation times, such as 15 mins. I also wish that it let us put the time for example 3:15-4:15 instead of just 30min-hourly increments. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile is a huge relief helping us manage our nook room reservations for customers and showing us our queue list. ### 44. Waitwhile Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Waitwhile?** We use the service to manage our students/appointments. It allows us the flexibility to see students on a first come/first serve basis, which allows us to see more students in a day. Waitwhile messaging also allows students to follow their progress in line, so they can get a sense of when their appointment will be. The stats page helps us track everything (reason for stundets visists, number of appointments, etc.) **What do you dislike about Waitwhile?** I can't think of any downsides, as it has vastly improved our student services. **What problems is Waitwhile solving and how is that benefiting you?** Before using waitwhile we scheduled appointments with students. Some would be no shows or very short appointments, wasting the rest of the booked time. The waitlist allows us to work through students at the pace of the appointments. We see more students during the day. We can also adjust the open / close times. It also gives students freedom to sign up when they are available, or when they are off campus. ### 45. Simple process and easy to manage **Rating:** 5.0/5.0 stars **Reviewed by:** FLOLI D. | Brand Ambassador, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Waitwhile?** I like that it is a straight forward platform that is simple to navigate through, for the host and the client. It is user friendly. **What do you dislike about Waitwhile?** The only opportunity I have is that I wish you can see the customers full details so that we can reach out to them before cancelling the no shows or even ban those that abuse the platform through the app. **What problems is Waitwhile solving and how is that benefiting you?** The ability to reserve private rooms for clients through our banking apps self service. So there is no need to call in or keep track manually of who is in our space. ### 46. excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Anish V. | Kitchen Planner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2024 **What do you like best about Waitwhile?** it is very easy to use. its helps ne keeping everything organized **What do you dislike about Waitwhile?** Honestly, there is not much for me to say about dislike. cpz its going pretty good so far **What problems is Waitwhile solving and how is that benefiting you?** Queue Management ### 47. Waitwhile Review **Rating:** 5.0/5.0 stars **Reviewed by:** Erin W. | Brand Ambassador, Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Waitwhile?** I like how easy Waitwhile is to maneuver as I check this site many times a day to verify the reservations of our nooks within Capital One. I also enjoy the number of different features Waitwhile supports as you can reserve space up to 3 days in advance online or on the spot through scanning the QR code. **What do you dislike about Waitwhile?** Sometimes I am unable to find the customer I am looking for when searching them with name and mobile number. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile allows our reservations to become seamless through the online portal instead of having an employee step off the floor to assist booking a nook. ### 48. A reliable and flexible scheduling tool **Rating:** 5.0/5.0 stars **Reviewed by:** Saher E. | Student, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Waitwhile?** Waitwhile offers great flexibility in managing appointments and virtual queues. The real-time updates and notifications keep our workflow organized and our customers informed. Setup was quick, and the customer support is responsive and helpful. **What do you dislike about Waitwhile?** There’s a bit of a learning curve for new users, especially when customizing settings. A more guided onboarding experience would make the process smoother. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile helps us eliminate long lines and confusion around appointments by offering a digital waitlist and scheduling system. It improves the customer experience by keeping them informed via automated messages and reduces no-shows. Internally, it saves staff time, boosts efficiency, and ensures smoother operations. ### 49. Great app **Rating:** 5.0/5.0 stars **Reviewed by:** Elisha M. | Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Waitwhile?** Makes sense.... very easy to use, no complicated features **What do you dislike about Waitwhile?** I dislike literally nothing about Waitwhile **What problems is Waitwhile solving and how is that benefiting you?** We end up with very long lines for pickups and Waitwhile helps with that. ### 50. Great Software, Makes Servicing Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Waitwhile?** I love the UI for Waitwhile and ease of use. The fact the system can communicate with the customer with automated messages to let them know about their stay in our nooks. I also appreciate that even if customers are having issues, we can add them manually through our devices. **What do you dislike about Waitwhile?** There's nothing I dislike about Waitwhile, it's a great product and service with little to no issues. **What problems is Waitwhile solving and how is that benefiting you?** Waitwhile solves the problem of customers booking our nooks and knowing when they're available. They also let them book even earlier now so that they can save a space for the future. This lets us manage bookings a lot easier, keeping both us and the customer updated on their bookings. ## Waitwhile Discussions - [How do you use Waitwhile?](https://www.g2.com/discussions/how-do-you-use-waitwhile) - 2 comments, 1 upvote - [Does Waitwhile have an app?](https://www.g2.com/discussions/does-waitwhile-have-an-app) - 3 comments, 1 upvote - [Cannot download app](https://www.g2.com/discussions/cannot-download-app) - 1 comment, 1 upvote - [What does Waitwhile do?](https://www.g2.com/discussions/what-does-waitwhile-do) - 1 comment - [View Waitwhile pricing details and edition comparison](https://www.g2.com/products/waitwhile/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+19%3A23%3A43+-0500&secure%5Bsession_id%5D=3dd5cb86-3e9d-4060-960f-29cb1bc85b86&secure%5Btoken%5D=c95ac0eed30ed4cfb10d68b26a2ba4b284f0ac50720c9b8a8b1ebf2410ae2b42&format=llm_user) ## Waitwhile Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Waitwhile Features **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Hardware** - Hardware Agnostic - Digital Signage **Personalization** - Branding - Links **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI ** - AI Text-to-Speech **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction ## Top Waitwhile Alternatives - [Qminder](https://www.g2.com/products/qminder/reviews) - 4.6/5.0 (248 reviews) - [WaitWell](https://www.g2.com/products/waitwell/reviews) - 4.7/5.0 (98 reviews) - [Wavetec](https://www.g2.com/products/wavetec/reviews) - 4.8/5.0 (30 reviews)