Generated from real user reviews
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Kylee C.
Mid-Market (51-1000 emp.)
5.0/5
"Great program"
What do you like about Waitwhile?
It's so helpful to be able to message clients to see where they're at or to get any extra information that I need. It is also very helpful that I can
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Operation of Software and user interface is very easy and simple."
What do you like about Waitwhile?
User friendly and dependable. We use the software to notify team members of homeowners that need to speak to different associates from various departm
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Operation of Software and user interface is very easy and simple."
What do you like about Waitwhile?
User friendly and dependable. We use the software to notify team members of homeowners that need to speak to different associates from various departm
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Intuitive UI, Effortless Appointment Management"
What do you like about Waitwhile?
I find Waitwhile incredibly easy to use with an intuitive user interface. As a tool for our day-to-day operations, I've encountered zero issues. I par
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alexis m.
Mid-Market (51-1000 emp.)
5.0/5
"Effortless Customer Alert System with Waitwhile"
What do you like about Waitwhile?
I use Waitwhile to alert customers when their orders are ready for pick up, and the ease of use is the most important thing for me. In a fast-paced en
Ayanna L.
Small-Business (50 or fewer emp.)
5.0/5
"Visually Pleasing and Effortlessly Functional"
What do you like about Waitwhile?
I love that you can toggle to the monthly view to get a bigger overview of what to expect for appointments throughout the year. The interface is very
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Sucheta N.
4.5/5
"Enhances Task Monitoring with Intuitive UI"
What do you like about Waitwhile?
I use Waitwhile for my office hours, and it really helps me monitor my tasks at hand. I like the good UI as it clearly shows who is waiting, then move
Isidora P.
Enterprise (> 1000 emp.)
5.0/5
"Effortless Communication and Time Saver"
What do you like about Waitwhile?
I like how I don't have to schedule live meetings with couriers, which saves me a lot of time. Organizing online meetings through Waitwhile is really
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Ayanna L.
Small-Business (50 or fewer emp.)
5.0/5
"Visually Pleasing and Effortlessly Functional"
What do you like about Waitwhile?
I love that you can toggle to the monthly view to get a bigger overview of what to expect for appointments throughout the year. The interface is very
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Intuitive UI, Effortless Appointment Management"
What do you like about Waitwhile?
I find Waitwhile incredibly easy to use with an intuitive user interface. As a tool for our day-to-day operations, I've encountered zero issues. I par
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Boosts Business Efficiency Effortlessly"
What do you dislike about Waitwhile?
Entering all the information while the customer is in front of you can feel a bit clunky at times.
Gwendolyn R.
5.0/5
"Streamlined Customer Interactions, A Potentially Confusing Wait Time Display"
What do you dislike about Waitwhile?
Customers find it confusing when there are wait times displayed on the screen. They often misunderstand it as the time when their order will be ready,
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Effortless Arrival Management for School Events"
What do you dislike about Waitwhile?
Perhaps in the future. Waitwhile could offer more granular permissions for different user groups. For example, some of our student tour guides could t
Jenn R.
Small-Business (50 or fewer emp.)
5.0/5
"The ability to change fields to work with my store"
What do you dislike about Waitwhile?
Some of it I have to really search for. Also, I am trying to get a field to pop up after we finish a fit but so far we are unable to do that.
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Isidora P.
Enterprise (> 1000 emp.)
5.0/5
"Effortless Communication and Time Saver"
What do you dislike about Waitwhile?
Honestly, in the beginning, I did have one problem with Waitwhile. The chat feature in the meeting wasn't working well. It was supposed to send an aut
Carissa L.
Mid-Market (51-1000 emp.)
4.5/5
"Effortless Waitlist Management and Customer Flow"
What do you dislike about Waitwhile?
would like more characters in SMS text box please. SMS is a faster way for us to reach out customers
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alexis m.
Mid-Market (51-1000 emp.)
5.0/5
"Effortless Customer Alert System with Waitwhile"
What do you dislike about Waitwhile?
I don't like that Waitwhile doesn't connect with the in-house software we use, called Salja Pro.
Christy B.
4.5/5
"Efficient Patient Management, Minor Limitations"
What do you dislike about Waitwhile?
I dislike the limitation on the number of patients that can be seen per month with Waitwhile. On an extremely busy day, we were required to pay to inc
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Petros K.
4.0/5
"Efficient Queue Management with Room for Improvement"
What do you dislike about Waitwhile?
I find the process of opening and closing the queue in Waitwhile to be cumbersome. The function is not easily accessible, requiring me a long time to
Travis B.
Small-Business (50 or fewer emp.)
5.0/5
"Very Helpful for the daily flow"
What do you dislike about Waitwhile?
I have issues with getting my registration to open up on Tuesdays. Every other day, no issues. I'm Not tech savvy at all so maybe if things could be m
Very simple user interface, straightforward. Review collected by and hosted on G2.com.
Sometimes hard to tell when a customer checks in if not explicitly looking at the screen. Review collected by and hosted on G2.com.
I love how easy it is for customers to sign up for returns and how simple! I also enjoy that we can text them alerts now instead of yelling their names across the room! This is really convenient for people who are hearing impaired or struggle with the english language. I have also been told by customers that they really enjoy the text alert feature as well since they can now go shopping or eat at our restaurant while waiting for their turn instead of standing in a busy, stuffy room. I also really enjoy the fact that we can look up the customers information on our side. This really helps us when a customer has come after we have notified them for 5mins and then taken them off the waitlist. We can easily confirm their reservation and also contact them after the return in case they have left something behind, which has happened on several occassions. It's also amazing that we can chat with customers through the website! So if a customer is delayed or has any questions before their return they can easily tell us or ask those questions! Review collected by and hosted on G2.com.
Honestly, none! This feature has allowed a lot of customers more convenience with their returns. They are now able to check their waitlist status anywhere in the store and now know when their turn is coming up and when to head back! They can also chat with a returns coworker regarding their returns before their time and can now save time waiting if we are unable to help them in store! Review collected by and hosted on G2.com.
Thank you for sharing your positive feedback, Bianca! We 're glad to hear you're happy with the product and found it easy to use.
Great program. I like the way that I can text and message customers Review collected by and hosted on G2.com.
Its is actually an awesome program but I don't like when it gets updated Review collected by and hosted on G2.com.
It's simple and efficient, it help a lot in my work. Review collected by and hosted on G2.com.
It gets the job done, and I honestly can't think of anything negative to say about it. Review collected by and hosted on G2.com.
this new addition where i can look at the customers information and it already tells me the location where the article/s the customer had bought makes it so much easier to locate the orders without having to switch applications too often making the application way too easy to use for me and for the customers to get ahold of us whenever they dont know how to get to the curbside location the messaging feature is always easy, fast and reliable. Review collected by and hosted on G2.com.
when i move the people fom serving to completed it does have some latency but i have too much patience to that even bugg me a little. Review collected by and hosted on G2.com.
CONVENIENCE OF USE AND HOW USER FRIENDLY THE SERVICE IS. IT MAKES YOUR DAY TO DAY JOB SO MUCH EASIER. Review collected by and hosted on G2.com.
NOTHING THAT I HAVE FOUND AS OF YET. THIS IS STILL NEW BUT SO FAR NOTHING NEGATIVE HAS ARISEN. Review collected by and hosted on G2.com.
That keeps all the customers in order to be served. Review collected by and hosted on G2.com.
Searches are not easy when you are looking for a particular transaction. Review collected by and hosted on G2.com.
The calendar where I can see the appointments. Review collected by and hosted on G2.com.
That the parents are receiving messages that do not match what is happening before or after an appointment. Review collected by and hosted on G2.com.
Waitwhile has completely transformed the way I manage student office hours. As a TA, I love how easy it is for students to sign up in advance and receive reminders about their time slots. The live queue updates and flexibility to manage walk-ins make it super efficient. It also saves me from dealing with crowded waiting rooms and keeps everything organized and fair. Review collected by and hosted on G2.com.
The platform works well overall, but sometimes the interface on mobile devices can feel slightly clunky. Review collected by and hosted on G2.com.
My coworkers and I enjoy using Waitwhile because it is super user friendly and organized. It helps us manage our nook reservations for our customers, especially when they have issues doing it on their own online. The interface is very appealing and it's nice that we can view the status for ex. (Delayed, cancelled, arrived). Review collected by and hosted on G2.com.
I wish that we could have smaller increments to set reservation times, such as 15 mins. I also wish that it let us put the time for example 3:15-4:15 instead of just 30min-hourly increments. Review collected by and hosted on G2.com.