--- title: VQ Online Reviews meta\_title: 'VQ Online Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how VQ Online works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 48 scale: '5' date\_modified: '2026-08-17' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # VQ Online Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by VQ Online but has limited features. Are you part of the VQ Online team? [Upgrade your plan](https://my.g2.com/vq-online/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! VQ Online™ was developed over the last 20 years working with some of N.A.’s leading brands and the contact centers who support them. VQ Online™ streamlines the QA process across channels and functions to maximize the insight gathered to drive even greater results ... and free up valuable QA analysts’ time. ​VQ Online™ is great for: (1) Large, multi-site, multi-channel centers with internal and/or external QA functions that want to expand and/or consolidate QA results across all channels/sites OR need a system for managing the QA process AND (2) Small, single-site centers that are currently using spreadsheets or other rudimentary scoring systems and recognize they need more. Unlike other offerings that are bundled with recording software, VQ Online is truly multi-channel, easily supporting Call, Email, Chat, and Back Office functions. VQ Online is hosted in a highly secure SOC Type II compliant environment. Flat rate pricing of $2500 USD /month means you pay no individual user fees or volume restrictions. * * * Seller [VereQuest](https://www.g2.com/sellers/verequest) Discussions [VQ Online Community](https://www.g2.com/products/vq-online/discuss) Languages Supported English, French, Spanish Solution Type Best-of-Breed Overview by Sharon Oatway (President & Chief Experience Officer | Author + Speaker | Helping companies and employees drive superior results) Show More ## Pricing Pricing provided by VQ Online. ### Starter $20.00 50 Users Per Month ### Advanced $15.00 100 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/vq-online/pricing) ## Top-Rated Alternatives [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![evaluagent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "evaluagent") evaluagent 4.5/5(448) ](https://www.g2.com/products/evaluagent/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,596) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/vq-online/competitors/alternatives) ## User Insights Average based on 48 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## VQ Online Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. ![Himanshi .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Himanshi .") H Himanshi . senior strategist and manager. Consumer Services Mid-Market (51-1000 emp.) 9/4/2025 "awesome experience ease of use." 5/5 What do you like best about VQ Online? its accuracy and content of interaction. Review collected by and hosted on G2.com. What do you dislike about VQ Online? Too much of information is under one tab. Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? Great learning as of now. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Small-Business (50 or fewer emp.) 8/9/2022 "Quota Management" 5/5 What do you like best about VQ Online? VereQuest provided us with the Quota Management functionality that our business needed to help facilitate efficient and meaningful QA coaching for our contact center colleagues. I, without question, would recommend VereQuest for your company's quality assurance/management needs. Additionally, as a long-time customer of VereQuest we would have a difficult time counting the instances where we experienced any type of technical issue or downtime. This is a testament to their commitment to offering a superior product with an exceptional track record of uptime. Review collected by and hosted on G2.com. What do you dislike about VQ Online? API functionality would be a helpful addition. Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? Call trends, monthly and quarterly reporting, yearly analysis. Review collected by and hosted on G2.com. Show More 12/10/2024 Current UserValidated ReviewerSource: Organic ![Fabian D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fabian D.") FD Fabian D. Quality Analyst Enterprise (\> 1000 emp.) 7/28/2023 "it is a great and friendly system to work with." 5/5 What do you like best about VQ Online? easy to handle, simple and lightly to load. Review collected by and hosted on G2.com. What do you dislike about VQ Online? theme or layout, please add more coloring. Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? find our of areas of improvements of our agents and having a good relationships with our clients. Review collected by and hosted on G2.com. Show More 1/9/2025 Current UserValidated ReviewerSource: Organic ![Rodnesha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodnesha S.") RS Rodnesha S. Mid-Market (51-1000 emp.) 7/27/2023 "Great System" 5/5 What do you like best about VQ Online? what I do like about the system is that it recognizes when a call has already been uploaded to the system I also like that it gives you a lot of room to write notes I do like the updates they have made to include a calibration option Review collected by and hosted on G2.com. What do you dislike about VQ Online? What i dislike about the system is that you cannot attach PDF files for documents I dislike that you have to fill out so much information for the call to proceed Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? They are solving issues on how they can improve their system and adding more benefits Review collected by and hosted on G2.com. Show More 5/2/2024 Current UserValidated ReviewerSource: Organic ![Sandra R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandra R.") SR Sandra R. Program Manager Enterprise (\> 1000 emp.) 8/9/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Very user friendly and the perfect app to track performance and quality." 4.5/5 What do you like best about VQ Online? We can track performance per day or monthy and add data easily for each department, Review collected by and hosted on G2.com. What do you dislike about VQ Online? The ability to move user froma team to another Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? We can track employee performance easily Review collected by and hosted on G2.com. Show More 1/23/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 7/21/2023 "Food For Thought....." 5/5 What do you like best about VQ Online? I like that it's fairly easy to navigate. I appreciate the quality of being able to build teams. The click options are pretty straight forward/seamless. This is my first time utitizling VereQuest. I currently have no competitiors to compare it yet to. Review collected by and hosted on G2.com. What do you dislike about VQ Online? Per the scorecards for Outbound and Confirmation, when there is an Auto Fail (after unchecking the box for Auto Fail at the very bottom of the scorecard), once the scorecard is saved and if you happen to reopen, the Auto Fail box is selected automatically. It is my hope that this small glitch will be update/fixed. Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? VQ Online is solving my ability to keep organized with how many scorecards that I've completed or how have not been completed. I enjoy having a list of Evaluations (on the left side of the scorecard screen) to choose from whether it's, "today, yesterday, this week (Sun-Sat), the month, etc...." In addition, I enjoy that my scorecards are color coordinated (white/red). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tamar G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tamar G.") TG Tamar G. Small-Business (50 or fewer emp.) 7/31/2023 "Challenging to adapt" 4/5 What do you like best about VQ Online? The website is very well organized, and it's easy to log in and access. Resetting the password is also effortless, and everything flows smoothly, making it a great user experience. Review collected by and hosted on G2.com. What do you dislike about VQ Online? Without a self-help option in the program, you might face a problem trying to figure things out on your own, especially if you have a heavy workload and can't ask your coworkers for help. This could lead to either doing nothing or making mistakes that you can't undo. Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? Using a unified platform allows different departments to work together easily. It lets them share evaluations, store them securely, and create reports efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Acqualen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Acqualen M.") AM Acqualen M. Mid-Market (51-1000 emp.) 7/21/2023 "verequest quality" 5/5 What do you like best about VQ Online? VQ Online is a great tool to ensure quality expectations are set and upheld in any company or organizational setting. I find it very easy to navigate,locate calls, and ensure my agents are abreast at any wins, opportunities, and coaching moments. Review collected by and hosted on G2.com. What do you dislike about VQ Online? There is nothing that I dislike about VQ Online. Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? VQ Online solves any quailty assurance issues my team or individual advocates are facing. I can quickly access any emails sent and review calls in a PDF format which is readily accessible and outlines each component to the call. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Cristopher Jesus L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristopher Jesus L.") CL Cristopher Jesus L. Program Manager Enterprise (\> 1000 emp.) 7/28/2023 "Organized" 5/5 What do you like best about VQ Online? It is a very organized software, the visibility provided for reporting makes it easier to create and design different types of summary reports to work with for performance management Review collected by and hosted on G2.com. What do you dislike about VQ Online? Sometimes when adding new questions/topics to be evaluated, downloading the reports may affect the templates pre-created. It would be good if it had different pre-built reports to be downloaded or received automatically. Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? It provides good traceability and visibility of daily/weekly/monthly Quality Assurance audits as well as coaching visibility. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michael R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael R.") MR Michael R. Mid-Market (51-1000 emp.) 7/28/2023 "Verequest has been very usefel for me and the team due to its simplicity and efficiency" 5/5 What do you like best about VQ Online? its simplicity and efficiency which has been able to optimize our job, also, I like the fact that we can directly download any data that we might need at any time. Review collected by and hosted on G2.com. What do you dislike about VQ Online? So far something that I do not like about VQ is that I can not filter the calls that I evaluate and that I can not open an evaluation done by another team member. Review collected by and hosted on G2.com. What problems is VQ Online solving and how is that benefiting you? General quality evaluations and easy access to previous data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by VQ Online. ### Starter $20.00 50 Users Per Month ### Advanced $15.00 100 Users Per Month ### Ultra $3,250.00 1 Unlimited License Per Month [ View More Pricing Information ](https://www.g2.com/products/vq-online/pricing) ##### ##### VQ Online Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/vq-online/features) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [What PLM software works for a small engineering firm that needs proper product data management without buying a tool built for a 10,000-person manufacturer?](https://www.g2.com/discussions/what-plm-software-works-for-a-small-engineering-firm-that-needs-proper-product-data-management-without-buying-a-tool-built-for-a-10-000-person-manufacturer)[Which social media listening platforms are good at picking up sentiment shifts around product launches or campaign announcements before they become a problem?](https://www.g2.com/discussions/which-social-media-listening-platforms-are-good-at-picking-up-sentiment-shifts-around-product-launches-or-campaign-announcements-before-they-become-a-problem)[Which health care credentialing platforms have the strongest customer support and implementation assistance?](https://www.g2.com/discussions/which-health-care-credentialing-platforms-have-the-strongest-customer-support-and-implementation-assistance) [Top tools for creating interactive data dashboards](https://www.g2.com/discussions/top-tools-for-creating-interactive-data-dashboards)[Platforms with best customer support for virtual events](https://www.g2.com/discussions/platforms-with-best-customer-support-for-virtual-events)[Pros and Cons Details](https://www.g2.com/products/vq-online/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)