--- title: VQ Online Reviews meta_title: 'VQ Online Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 48 reviews by the users' company size, role or industry to find out how VQ Online works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 48 scale: '5' date_modified: '2026-06-30' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # VQ Online Reviews **Vendor:** VereQuest **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.7/5.0 **Total Reviews:** 48 ## About VQ Online VQ Online™ was developed over the last 20 years working with some of N.A.’s leading brands and the contact centers who support them. VQ Online™ streamlines the QA process across channels and functions to maximize the insight gathered to drive even greater results ... and free up valuable QA analysts’ time. ​VQ Online™ is great for: (1) Large, multi-site, multi-channel centers with internal and/or external QA functions that want to expand and/or consolidate QA results across all channels/sites OR need a system for managing the QA process AND (2) Small, single-site centers that are currently using spreadsheets or other rudimentary scoring systems and recognize they need more. Unlike other offerings that are bundled with recording software, VQ Online is truly multi-channel, easily supporting Call, Email, Chat, and Back Office functions. VQ Online is hosted in a highly secure SOC Type II compliant environment. Flat rate pricing of $2500 USD /month means you pay no individual user fees or volume restrictions. ## VQ Online Pros & Cons **What users like:** - Users commend the **efficient Case Management functionality** of VQ Online, enhancing their quality assurance processes effectively. (1 reviews) - Users value the **effective QA coaching** from VQ Online, enhancing quality assurance for contact center colleagues. (1 reviews) - Users find VQ Online to be **easy to use** , appreciating its simplicity and quick load times. (1 reviews) - Users commend the **efficiency** of VQ Online, enhancing QA coaching and maintaining exceptional uptime without technical issues. (1 reviews) - Users find VQ Online **intuitive** , as it's easy to handle and lightweight for efficient use. (1 reviews) **What users dislike:** - Users find the **layout issues** distracting, feeling overwhelmed by too much information in one tab. (2 reviews) ## VQ Online Reviews ### 1. awesome experience ease of use. **Rating:** 5.0/5.0 stars **Reviewed by:** Himanshi . | senior strategist and manager., Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about VQ Online?** its accuracy and content of interaction. **What do you dislike about VQ Online?** Too much of information is under one tab. **What problems is VQ Online solving and how is that benefiting you?** Great learning as of now. ### 2. Quota Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about VQ Online?** VereQuest provided us with the Quota Management functionality that our business needed to help facilitate efficient and meaningful QA coaching for our contact center colleagues. I, without question, would recommend VereQuest for your company's quality assurance/management needs. Additionally, as a long-time customer of VereQuest we would have a difficult time counting the instances where we experienced any type of technical issue or downtime. This is a testament to their commitment to offering a superior product with an exceptional track record of uptime. **What do you dislike about VQ Online?** API functionality would be a helpful addition. **What problems is VQ Online solving and how is that benefiting you?** Call trends, monthly and quarterly reporting, yearly analysis. ### 3. it is a great and friendly system to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Fabian D. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about VQ Online?** easy to handle, simple and lightly to load. **What do you dislike about VQ Online?** theme or layout, please add more coloring. **What problems is VQ Online solving and how is that benefiting you?** find our of areas of improvements of our agents and having a good relationships with our clients. ### 4. Great System **Rating:** 5.0/5.0 stars **Reviewed by:** Rodnesha S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about VQ Online?** what I do like about the system is that it recognizes when a call has already been uploaded to the system I also like that it gives you a lot of room to write notes I do like the updates they have made to include a calibration option **What do you dislike about VQ Online?** What i dislike about the system is that you cannot attach PDF files for documents I dislike that you have to fill out so much information for the call to proceed **What problems is VQ Online solving and how is that benefiting you?** They are solving issues on how they can improve their system and adding more benefits ### 5. Very user friendly and the perfect app to track performance and quality. **Rating:** 4.5/5.0 stars **Reviewed by:** Sandra R. | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about VQ Online?** We can track performance per day or monthy and add data easily for each department, **What do you dislike about VQ Online?** The ability to move user froma team to another **What problems is VQ Online solving and how is that benefiting you?** We can track employee performance easily ### 6. Food For Thought..... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about VQ Online?** I like that it's fairly easy to navigate. I appreciate the quality of being able to build teams. The click options are pretty straight forward/seamless. This is my first time utitizling VereQuest. I currently have no competitiors to compare it yet to. **What do you dislike about VQ Online?** Per the scorecards for Outbound and Confirmation, when there is an Auto Fail (after unchecking the box for Auto Fail at the very bottom of the scorecard), once the scorecard is saved and if you happen to reopen, the Auto Fail box is selected automatically. It is my hope that this small glitch will be update/fixed. **What problems is VQ Online solving and how is that benefiting you?** VQ Online is solving my ability to keep organized with how many scorecards that I've completed or how have not been completed. I enjoy having a list of Evaluations (on the left side of the scorecard screen) to choose from whether it's, "today, yesterday, this week (Sun-Sat), the month, etc...." In addition, I enjoy that my scorecards are color coordinated (white/red). ### 7. Challenging to adapt **Rating:** 4.0/5.0 stars **Reviewed by:** Tamar G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about VQ Online?** The website is very well organized, and it's easy to log in and access. Resetting the password is also effortless, and everything flows smoothly, making it a great user experience. **What do you dislike about VQ Online?** Without a self-help option in the program, you might face a problem trying to figure things out on your own, especially if you have a heavy workload and can't ask your coworkers for help. This could lead to either doing nothing or making mistakes that you can't undo. **What problems is VQ Online solving and how is that benefiting you?** Using a unified platform allows different departments to work together easily. It lets them share evaluations, store them securely, and create reports efficiently. ### 8. verequest quality **Rating:** 5.0/5.0 stars **Reviewed by:** Acqualen M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about VQ Online?** VQ Online is a great tool to ensure quality expectations are set and upheld in any company or organizational setting. I find it very easy to navigate,locate calls, and ensure my agents are abreast at any wins, opportunities, and coaching moments. **What do you dislike about VQ Online?** There is nothing that I dislike about VQ Online. **What problems is VQ Online solving and how is that benefiting you?** VQ Online solves any quailty assurance issues my team or individual advocates are facing. I can quickly access any emails sent and review calls in a PDF format which is readily accessible and outlines each component to the call. ### 9. Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Cristopher Jesus L. | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about VQ Online?** It is a very organized software, the visibility provided for reporting makes it easier to create and design different types of summary reports to work with for performance management **What do you dislike about VQ Online?** Sometimes when adding new questions/topics to be evaluated, downloading the reports may affect the templates pre-created. It would be good if it had different pre-built reports to be downloaded or received automatically. **What problems is VQ Online solving and how is that benefiting you?** It provides good traceability and visibility of daily/weekly/monthly Quality Assurance audits as well as coaching visibility. ### 10. Verequest has been very usefel for me and the team due to its simplicity and efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about VQ Online?** its simplicity and efficiency which has been able to optimize our job, also, I like the fact that we can directly download any data that we might need at any time. **What do you dislike about VQ Online?** So far something that I do not like about VQ is that I can not filter the calls that I evaluate and that I can not open an evaluation done by another team member. **What problems is VQ Online solving and how is that benefiting you?** General quality evaluations and easy access to previous data. ### 11. Not complicated, easy to use and easy to learn how to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about VQ Online?** It is easy to find the data that I need to evaluate properly my employees. I appreciate the easy use of the system, definitely one of the best topics against competitors. **What do you dislike about VQ Online?** The interface seems to be old and it does not match with the current status and speed. This could be better optimized and add more gadgets to the options to choose from. **What problems is VQ Online solving and how is that benefiting you?** It allows me to verify performance individually per employee, offering an objective sight and allowing me as well to be more productive and at the same time to improve my business performance. ### 12. As a QA I like the way i can access every evaluation really easy **Rating:** 5.0/5.0 stars **Reviewed by:** Nemesis L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about VQ Online?** what i like the most is that everything is is really simple and easy to handle **What do you dislike about VQ Online?** at the mmoent, i like everything about the web page **What problems is VQ Online solving and how is that benefiting you?** I evaluate all my agents on verequest and everything is there if i just need to see all the evaluation for one agent for a complete year i just need to do some clicks ### 13. Amazing Program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about VQ Online?** Verequest offers a comprehensive range of features that makes reviewing and scoring calls a breeze. One of the strengths is that its a user-friendly interface. **What do you dislike about VQ Online?** The biggest drawback for me is learning which reports are beneficial to me. There is quite a bit of data but with time, I'm sure I'll master them all. **What problems is VQ Online solving and how is that benefiting you?** Verequest is allowing me to see my team's quality score in real-time. They are efficient and easy to understand. I also can access the program on my phone which is a huge convenience especially when I am away from the office. ### 14. Amazing Journey **Rating:** 5.0/5.0 stars **Reviewed by:** Aliur D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about VQ Online?** That is very simple to get reports and all the data is handy. **What do you dislike about VQ Online?** Actually, I do like every feature that Verequest has. **What problems is VQ Online solving and how is that benefiting you?** It helped me to gather all data needed and to have it handy for review, It benefits me when at the moment of providing my input I have everything I need from the same source ### 15. Service Excellence Supervisor **Rating:** 4.0/5.0 stars **Reviewed by:** Patricia F. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about VQ Online?** I like Verequest is user friendly and keeps my team organized. **What do you dislike about VQ Online?** sometimes if someone is not supposed to be under us. I wish we can submit it via verequest to change and not ask quality to do it for us. **What problems is VQ Online solving and how is that benefiting you?** It is keeping my team organized with their quality.It is benefiting me because I can view my team quality in real time . ### 16. QA Analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco T. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about VQ Online?** VQ helps me to precisely evaluate and correct my evaluations if more information is gatherred and changes needs to be made to an evaluation. **What do you dislike about VQ Online?** i do not have a dislike to comment about. **What problems is VQ Online solving and how is that benefiting you?** It is solving the problem of categorizing the evaluation and it benefits me when i need to submit reports on my evaluations. ### 17. Great customization **Rating:** 3.5/5.0 stars **Reviewed by:** Johan Manuel E. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about VQ Online?** We can create evaluation forms very easily here. We usually use it for quality assurance for over 1000 agents in the company. We've used others before and it's not the same. **What do you dislike about VQ Online?** When searching for specific evaluation it's a little too frustrating. I would say changing the search system is a good fix. Also, Visuals would be great is it could look a little bit more animated. **What problems is VQ Online solving and how is that benefiting you?** Evaluation of calls. We had been struggling with a low QA score. We can now provide more visibility to our agents. More productive at time of evaluating the calls. ### 18. VQ Forms **Rating:** 4.5/5.0 stars **Reviewed by:** Angel Rufino A. | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about VQ Online?** in my personal opinion is better so I can evaluate my agents in a more straightforward way **What do you dislike about VQ Online?** I don't particularly appreciate how i move agents from one team to another, I need to reactive in one team to add it again into another team **What problems is VQ Online solving and how is that benefiting you?** i can evaluate easily ### 19. Efficient and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley O. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about VQ Online?** All of my team member's metrics are all easy to find and keep track of **What do you dislike about VQ Online?** some of the reports that exist are either hard to understand or irrevelant **What problems is VQ Online solving and how is that benefiting you?** it solves the problem of having to score my advocates myself. It also makes it easy to keep track of monthly metrics for indiviudals and entire team ### 20. Great tool to analyze trends **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about VQ Online?** it has a lot of data that helps you identify gaps as well as trends. **What do you dislike about VQ Online?** Have the ability to upload video as well as audio on the observation forms. API to connect to dashboards such as google studio. **What problems is VQ Online solving and how is that benefiting you?** be able to grade the calls based on a pre-determine playbook. ### 21. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Tandra W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about VQ Online?** The system is very easy to use. I also love the fact that there are so many reports that can be pulled for my teams performance, which makes my life easier. **What do you dislike about VQ Online?** I have to admit there is nothing that I dislike about VQ online. **What problems is VQ Online solving and how is that benefiting you?** Helps me to solve my teams quality metrics ### 22. Is a very helpfull system where itmakes your work easier **Rating:** 5.0/5.0 stars **Reviewed by:** Shairoby F. | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about VQ Online?** The efficiency of evaluating calls and evaluating agents so they can continue to improve **What do you dislike about VQ Online?** Could be a little faster and have the tools in sight **What problems is VQ Online solving and how is that benefiting you?** in identifying the area of ​​opportunity for each agent and thus assessing their capabilities. making each agent improve and know their weaknesses. ### 23. Verequest experience **Rating:** 4.5/5.0 stars **Reviewed by:** India J. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about VQ Online?** Verequest gives data and breaks down the shortfalls in each call. It is great to have visuals to explain the reasonings for scores. **What do you dislike about VQ Online?** Verequest is tough and does not give much leniency. **What problems is VQ Online solving and how is that benefiting you?** They are helpful with understanding the areas of opportunities. This benefits coaching and development. ### 24. Great app to mantain standards, Would recommend it also because of teh data is easy to get. **Rating:** 4.5/5.0 stars **Reviewed by:** Emilio L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about VQ Online?** Great app to maintain standards, Would recommend it also because the data is easy to get. **What do you dislike about VQ Online?** Maybe the layout could be updated perhaps have more coloring or more modern layout. **What problems is VQ Online solving and how is that benefiting you?** Have accurate data on how the agents are performing quality-wise. ### 25. Useful and well organized **Rating:** 5.0/5.0 stars **Reviewed by:** Desiree O. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about VQ Online?** What I feel is useful about VQ is how efficient it is for me to navigate through the system to get to my agents calls, I also feel that an upside to VQ is how well organized the scoresheet is. **What do you dislike about VQ Online?** What I dislike about VQ is how agents who are no longer at the company still show up underneath the supervisor and isn't automatically erased from the system. **What problems is VQ Online solving and how is that benefiting you?** I'm not sure if there are problems that VQ has at the moment. ### 26. Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Yleinne Yisella R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about VQ Online?** I really love that's is super easy to use. It's not hard to learn how to use it if you are new to the platform **What do you dislike about VQ Online?** Sometimes the wait time whenever we try to log in **What problems is VQ Online solving and how is that benefiting you?** QA evaluations ### 27. Verequest is the tool we use her at Oak Street Health to see our team Quality Assurance scores. **Rating:** 4.0/5.0 stars **Reviewed by:** Stephon C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2023 **What do you like best about VQ Online?** I like that we are able to see our advocates past scores before they came to our team. I like the fact verequest gives the short falls your team has based on the different scores your team received. **What do you dislike about VQ Online?** I don't like that you have to know the advocates last supervisor in order to see their past scores. I think the scores should follow the advocate no matter who team they are on. **What problems is VQ Online solving and how is that benefiting you?** N/A ### 28. It's a useful platform **Rating:** 4.0/5.0 stars **Reviewed by:** Juan R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about VQ Online?** The flexibility that you can generate any type of forms and then use it in an assistance. **What do you dislike about VQ Online?** The UI, it's like an old theme, I think it must be renewed. **What problems is VQ Online solving and how is that benefiting you?** Record call of the customer with and intuitive forms. ### 29. Very efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Harold M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about VQ Online?** The most helpful about VQ Online is the way it organizes the files and evaluations **What do you dislike about VQ Online?** What I dislike is the old fashion look it keeps **What problems is VQ Online solving and how is that benefiting you?** It helps me to keep an organized work environment ### 30. Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about VQ Online?** It's very straightforward, very intuitive and user friendly. Very specific and direct. **What do you dislike about VQ Online?** Sometimes it makes me wait 5 minutes to log back in and that can delay my work a little bit but nothing too big . **What problems is VQ Online solving and how is that benefiting you?** It helps me monitor the performance of my campaings and provide proper feedback to my higherups regarding this topic. I am a lot more productive with this tool. ### 31. Friendly user **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2023 **What do you like best about VQ Online?** How easy it is to navigate through the site. **What do you dislike about VQ Online?** At the option to update a roaster it is very manually. For example if a team member has changed of team insted of giving me the option to move, I need to cancel and then to sign the team member again. **What problems is VQ Online solving and how is that benefiting you?** To have all data information available at real time. ### 32. I find the system useful for tracking call evaluations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2023 **What do you like best about VQ Online?** I appreciate the simplicity of the software **What do you dislike about VQ Online?** The downsides are not exactly noticeable for me at the moment. Maybe a follow up survey in a few months will help gain insight. **What problems is VQ Online solving and how is that benefiting you?** we are able to record call evaluations across all teams in out department in a consise manner which help us paint a better picture or even tell a story with our data. ### 33. Excellence and easyfriendly **Rating:** 4.5/5.0 stars **Reviewed by:** Abraham M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about VQ Online?** It is an incredible tool. It's pretty useful **What do you dislike about VQ Online?** So far it's amazing, I'd recommend this tool to ease the workload **What problems is VQ Online solving and how is that benefiting you?** The information that is collected is way faster to be found in comparison to other tools, also it's easier to het used to it by how easy friendly it is. I'd say amazing. ### 34. A learning experience **Rating:** 4.5/5.0 stars **Reviewed by:** Eva M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about VQ Online?** It helps to do quality audits, and you can customize the options to get what your looking for. **What do you dislike about VQ Online?** It freezes too much, and it's a bit hard to download the data for reports. **What problems is VQ Online solving and how is that benefiting you?** Its helping us to determing what is affecting us the most in our quality process. ### 35. Quick and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** roger s. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about VQ Online?** I can get to the information needed quickly. We are all busy and that really helps. **What do you dislike about VQ Online?** There are times where the systems seems to react slow. **What problems is VQ Online solving and how is that benefiting you?** As mentioned is is quick and easy to use. The reporting we're able to get out of VQ online is easy to use. ### 36. Precise and very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about VQ Online?** VQ is a straight forward platform that is very user friendly and well thoughout and excuted platform to avoid any oversight or mistakes. **What do you dislike about VQ Online?** VQ does keep getting timed out pretty frequently when not in use. **What problems is VQ Online solving and how is that benefiting you?** It is helping me in access agents that are working in contact center. ### 37. That was a great experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Jean Edson L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about VQ Online?** The way to recheave score and able to se coaching done efficiently. **What do you dislike about VQ Online?** THe fact that i had to always put the user while it could be an uploded file. **What problems is VQ Online solving and how is that benefiting you?** The coaching session to mark down on a different file all the time. ### 38. Review of VereQuest **Rating:** 5.0/5.0 stars **Reviewed by:** Karla Mariel N. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about VQ Online?** I like how easy it is to select the options when evaluating. **What do you dislike about VQ Online?** Having to change people from a team to another you have to completely cancel and add instead of just moving them. **What problems is VQ Online solving and how is that benefiting you?** It's making the evaluations easier. ### 39. Verequest review **Rating:** 5.0/5.0 stars **Reviewed by:** Cris-Emmery W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about VQ Online?** How it helps my friends evaluate the agents from our campagin **What do you dislike about VQ Online?** It is slow and logs me out, after that I have to wait 5 minutes to move on **What problems is VQ Online solving and how is that benefiting you?** Evaluations for payment metrics ### 40. Good Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about VQ Online?** Verequest's platform allows you to be notified immediately when a new score is given. That timeliness allows you to coach in real time to improve results. **What do you dislike about VQ Online?** Tidied in real time when an advocate has been s **What problems is VQ Online solving and how is that benefiting you?** Advocates not creating an unmatched experience ### 41. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Juan P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about VQ Online?** Flexible, issue to modify and never experience a error while using it **What do you dislike about VQ Online?** Make simplier to modify the information retrieve from the reports. **What problems is VQ Online solving and how is that benefiting you?** Helps to insert data and retrive in a format easy to analyze ### 42. QA Software Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about VQ Online?** The online site is user-friendly and provides multiple options to pull date reports about agents call metrics. **What do you dislike about VQ Online?** I would like to see an update made to remove profiles and data for users who are no longer with company. **What problems is VQ Online solving and how is that benefiting you?** It allows me to review and make comparisons about the shortfalls agents are not meeting. The data provides me with more information to prepare for coaching sessions with my agents and share feedback to improve their performance. ### 43. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Ariana P. | Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about VQ Online?** Everything and amazing . This was amazing and its easy to work and process . **What do you dislike about VQ Online?** Everything is well , we use this and its easy **What problems is VQ Online solving and how is that benefiting you?** Quality check and knowledge of everything ### 44. Very powerful and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Salbskhosky R. | Senior Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about VQ Online?** To be able to see all the data I need in one place and to have the ability to operate multiple levels of the user, combined with a variety of campaigns. Also, like the responsive time when I have an inquiry about anything related to the platform. **What do you dislike about VQ Online?** So far, I am satisfied with the product, there is no dislike . **What problems is VQ Online solving and how is that benefiting you?** VQ Online is helping us keep track of our QA scores for several hundred employees ### 45. The team is professional and will answer any questions that are needed for follow up on a call. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about VQ Online?** The Verequest program is very easy to use to access call recording and to be able to export any results that are needed. **What do you dislike about VQ Online?** The only thing that I can think of is that after I have logged in to view a call status sometimes I log out by mistake and the account will make me wait 5 minutes before I am allowed to log back in. **What problems is VQ Online solving and how is that benefiting you?** The VQ online program is assisting our team with recognizing trends on calls with our reps to assist and coach the reps better. ### 46. Clinical Call Center Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about VQ Online?** My experience with Verequest has been positive. They are very partnering which allows us to see areas of opportunities with specific individuals and operationally. **What do you dislike about VQ Online?** I would like to see more detailed reporting options such viewing individual and team trends broken down month over month. **What problems is VQ Online solving and how is that benefiting you?** Working with Verequest we have not only been able to identify areas of opportunities and communication gaps. Their feedback has been a useful tool to help guide us to review some of our training material for performance and patient experience improvements. ### 47. VQ Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Angel I. | ,Quality analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about VQ Online?** The VQ platform is very easy and user-friendly. **What do you dislike about VQ Online?** None that I can think of at the moment. I am sure VQ is working on making it better. **What problems is VQ Online solving and how is that benefiting you?** I'm sure VQ is always looking into ways of improving their platform and they are good at listening for improvements. ### 48. Great partnership and dedicated resources to help achieve department and corporate goals. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about VQ Online?** The partnership with the VQ team. Ease of use of the platform and the reporting. **What do you dislike about VQ Online?** VQ does not have access to our internal platform to validate if an advocate has sent a task or scheduled an appointment accurately. This limits us to reviewing calls for soft skills. Cost is high. **What problems is VQ Online solving and how is that benefiting you?** We gain insight into patient interaction, trend and gap analysis. - [View VQ Online pricing details and edition comparison](https://www.g2.com/products/vq-online/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-30+15%3A51%3A47+-0500&secure%5Bsession_id%5D=9288a8ca-c8b8-4507-b66c-d6fa8b804ae7&secure%5Btoken%5D=877c9c2b5a5470cecc8f0c47229fb039dbcca9a85e0edc0ef61687297fee7100&format=llm_user) ## VQ Online Integrations - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## VQ Online Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization ## Top VQ Online Alternatives - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) - 4.5/5.0 (437 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,426 reviews)