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VQ Online Reviews & Product Details

VQ Online™ was developed over the last 20 years working with some of N.A.’s leading brands and the contact centers who support them. VQ Online™ streamlines the QA process across channels and functions to maximize the insight gathered to drive even greater results ... and free up valuable QA analysts’ time. VQ Online™ is great for: (1) Large, multi-site, multi-channel centers with internal and/or external QA functions that want to expand and/or consolidate QA results across all channels/sites OR need a system for managing the QA process AND (2) Small, single-site centers that are currently using spreadsheets or other rudimentary scoring systems and recognize they need more. Unlike other offerings that are bundled with recording software, VQ Online is truly multi-channel, easily supporting Call, Email, Chat, and Back Office functions. VQ Online is hosted in a highly secure SOC Type II compliant environment. Flat rate pricing of $2500 USD /month means you pay no individual user fees or volume restrictions.

Seller

VereQuest

Discussions

VQ Online Community

Languages Supported

English, French, Spanish

Overview by

Sharon Oatway (President & Chief Experience Officer | Author + Speaker | Helping companies and employees drive superior results)

Pricing

Pricing provided by VQ Online.

Starter

$20.00

50 Users Per Month

Advanced

$15.00

100 Users Per Month

View More Pricing Information

Top-Rated Alternatives

Playvox Quality Management

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VQ Online Integrations

(1)

Integration information sourced from real user reviews.

VQ Online Media

Easy to use interface supports up to 4 unique scorecards per Program (unlimited Programs).

A wide range of online reports make it easy to stay on top of performance. Real-time, online reporting at the Business, Program, Group, Team and Agent levels. Plus 100% of data can be exported into .xls for in-depth analysis.

VQ Online Demo - Robust & Customizable Scorecards

Each scorecard can be easily customized for your unique environment. Capture key details related to the interaction. Select key shortfalls for specific, actionable reporting. Weighted standards. Notes section. Attach recording to the scorecard for easy access. Plus create a separate score r...

VQ Online Demo - Manage the Quality Assurance Process

Leverage the Quota Management System to assign and track completed QA evaluations.

Easily search for specific evaluations for coaching, best practice, product examples, etc. with in-depth search filters.

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Himanshi .

senior strategist and manager.

Consumer Services

Mid-Market (51-1000 emp.)

9/4/2025

"awesome experience ease of use."

5/5

What do you like best about VQ Online?

its accuracy and content of interaction. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

Too much of information is under one tab. Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

8/9/2022

"Quota Management"

5/5

What do you like best about VQ Online?

VereQuest provided us with the Quota Management functionality that our business needed to help facilitate efficient and meaningful QA coaching for our contact center colleagues. I, without question, would recommend VereQuest for your company's quality assurance/management needs. Additionally, as a long-time customer of VereQuest we would have a difficult time counting the instances where we experienced any type of technical issue or downtime. This is a testament to their commitment to offering a superior product with an exceptional track record of uptime. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

API functionality would be a helpful addition. Review collected by and hosted on G2.com.

Fabian D.

Quality Analyst

Enterprise (> 1000 emp.)

7/28/2023

"it is a great and friendly system to work with."

5/5

What do you like best about VQ Online?

easy to handle, simple and lightly to load. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

theme or layout, please add more coloring. Review collected by and hosted on G2.com.

Rodnesha S.

Mid-Market (51-1000 emp.)

7/27/2023

"Great System"

5/5

What do you like best about VQ Online?

what I do like about the system is that it recognizes when a call has already been uploaded to the system

I also like that it gives you a lot of room to write notes

I do like the updates they have made to include a calibration option Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

What i dislike about the system is that you cannot attach PDF files for documents

I dislike that you have to fill out so much information for the call to proceed Review collected by and hosted on G2.com.

Sandra R.

Enterprise (> 1000 emp.)

8/9/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Very user friendly and the perfect app to track performance and quality."

4.5/5

What do you like best about VQ Online?

We can track performance per day or monthy and add data easily for each department, Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

The ability to move user froma team to another Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

7/21/2023

"Food For Thought....."

5/5

What do you like best about VQ Online?

I like that it's fairly easy to navigate. I appreciate the quality of being able to build teams. The click options are pretty straight forward/seamless. This is my first time utitizling VereQuest. I currently have no competitiors to compare it yet to. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

Per the scorecards for Outbound and Confirmation, when there is an Auto Fail (after unchecking the box for Auto Fail at the very bottom of the scorecard), once the scorecard is saved and if you happen to reopen, the Auto Fail box is selected automatically. It is my hope that this small glitch will be update/fixed. Review collected by and hosted on G2.com.

What problems is VQ Online solving and how is that benefiting you?

VQ Online is solving my ability to keep organized with how many scorecards that I've completed or how have not been completed. I enjoy having a list of Evaluations (on the left side of the scorecard screen) to choose from whether it's, "today, yesterday, this week (Sun-Sat), the month, etc...." In addition, I enjoy that my scorecards are color coordinated (white/red). Review collected by and hosted on G2.com.

Tamar G.

Small-Business (50 or fewer emp.)

7/31/2023

"Challenging to adapt"

4/5

What do you like best about VQ Online?

The website is very well organized, and it's easy to log in and access. Resetting the password is also effortless, and everything flows smoothly, making it a great user experience. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

Without a self-help option in the program, you might face a problem trying to figure things out on your own, especially if you have a heavy workload and can't ask your coworkers for help. This could lead to either doing nothing or making mistakes that you can't undo. Review collected by and hosted on G2.com.

Acqualen M.

Mid-Market (51-1000 emp.)

7/21/2023

"verequest quality"

5/5

What do you like best about VQ Online?

VQ Online is a great tool to ensure quality expectations are set and upheld in any company or organizational setting. I find it very easy to navigate,locate calls, and ensure my agents are abreast at any wins, opportunities, and coaching moments. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

There is nothing that I dislike about VQ Online. Review collected by and hosted on G2.com.

Cristopher Jesus L.

Enterprise (> 1000 emp.)

7/28/2023

"Organized"

5/5

What do you like best about VQ Online?

It is a very organized software, the visibility provided for reporting makes it easier to create and design different types of summary reports to work with for performance management Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

Sometimes when adding new questions/topics to be evaluated, downloading the reports may affect the templates pre-created. It would be good if it had different pre-built reports to be downloaded or received automatically. Review collected by and hosted on G2.com.

Michael R.

Mid-Market (51-1000 emp.)

7/28/2023

"Verequest has been very usefel for me and the team due to its simplicity and efficiency"

5/5

What do you like best about VQ Online?

its simplicity and efficiency which has been able to optimize our job, also, I like the fact that we can directly download any data that we might need at any time. Review collected by and hosted on G2.com.

What do you dislike about VQ Online?

So far something that I do not like about VQ is that I can not filter the calls that I evaluate and that I can not open an evaluation done by another team member. Review collected by and hosted on G2.com.