We've been using Vouch POS across five of our Manhattan locations, and it has been a great experience from day one. Our stores handle a high volume of orders, especially during busy breakfast rushes, and the system has been reliable throughout.
We use Vouch POS for in-store transactions, online ordering, and loyalty. One thing we really appreciate is how all orders—including third-party delivery orders—flow directly into the POS and kitchen operations, helping our team stay organized during peak hours.
The interface is simple and intuitive, which makes training new staff easier. The ordering workflow requires fewer steps than many other systems we've used, helping us serve customers faster. The hardware also has a clean, modern design that fits well in our stores.
The loyalty auto-enrollment feature has helped us grow our customer database without adding extra work for our staff. We also use the catering tools, including a dedicated catering website and the ability to send estimates, receive approvals, and collect payments online.
Reporting is another strong area. The back-office reports are detailed, and the mobile reporting app allows us to keep an eye on sales and operations even when we're away from the store.
One of the biggest benefits has been the cost savings. Compared to our previous POS provider, we're paying less while gaining access to more features and better technology.
Most importantly, the support team has been outstanding. Whether it's menu updates, setup assistance, or answering operational questions, they respond quickly and are always willing to help.
Overall, Vouch POS has become an important part of our daily operations, and we're very satisfied with the platform. Review collected by and hosted on G2.com.
Nothing specific at the moment. We’re using what they currently have available, and it’s working for us so far. We’ve requested a few integrations, and they’re currently working on those. Review collected by and hosted on G2.com.