Voice Carrier Connect Reviews

Ease of use and variety of features. We manage a couple different businesses in our office and can easily route route incoming calls to individual extensions and very easily transfer calls in house between any phone or to someone's cell if they are away from the office.

We've had an issue of our voicemail greeting reset itself. Not sure what that was about, but it was easily fixed in minutes.

It is a great system. Highly recommend

Managing incoming phone calls for multiple businesses under one roof has been amazingly easy. Depending on what number a person is calling, only certain extensions will ring, but calls can still be transferred in house to ANY extension. Also, transferring to a phone or cell that is not part of our system is super easy and the phones will work anywhere there is an Ethernet connection, even if it's not on property.

Voice Carrier has helped me every step of the way designing, implementing, and managing our new VoIP PBX

Their rapid growth means that my point of contact has shifted several times over the years.

Can’t go wrong with Voice Carrier. They’ve been a tremendous help in every aspect of our transition to VoIP

With Voice Carrier we’ve managed to cut costs, unify our several geographically distinct businesses under a single PBX, and customize phone behavior to better suit our individual needs.

There is no hardware (other than phones) required on our campus.

Sometimes making edits in the cloud website is slow.

This product has been extremely reliable and drastically reduced our time needed to manage it. Our man-hours supporting our phone system have been cut by an order of magnitude.

Reducing the cost of providing exceptionally reliable phone service with intercom capability.

Getting voicemail sent to my email, ability to manage voicemail online, routing the different business numbers to ring at specific phones (we have 2 businesses with 4 general office numbers, plus direct numbers for everyone).

Random outages...not sure the cause. We had another company set up the phone system. They could have messed it up, they are no longer associated with Voice Carrier.

Help connect customers to their goal more quickly.

That I call up and talk to a person not a 1-800.

I guess we would all like cheaper prices.

This is how I am able to reach all of my customers and they can reach me. Since I am a small business I need multiple lines but not a huge network. So the personal service that they provide in helping you set up and work your phones, is extremely helpful

The best feature is the technical support. It is always prompt and correct. The IRM, extensions, ring groups, etc., are all pretty straightforward and do not have a steep learning curve.

I dislike the reporting. It's bulky and difficult to use. I am rarely able to get the information I need.

We've obviously realized a cost benefit. And it has made our multi-site telecom admin a breeze.

Your service was recommended by my IT telephone guy.

Nothing , I am pleased with the new product and haven't experienced any bugs, yet!

Cost savings and more options

best price for all the features that I have been able to find. I especially like the ability to record and listen back to important phone calls.

whenever there is a problem it's hard to reach customer service or tech support

good value for the money but be prepared to wait for support

I don't have to have a land line!

When we need to reach someone at Voice Carrier, we get assistance immediately.

I have nothing I dislike . We have used Voice Carrier for 3 years now and I have no complaints.

We have not had an issue. Not a bad thing.

Excellent value and product for a small business

Sometimes I can't access voicemail to work from my mobile device and therefore must is my computer

Great product and very reliable

Gets me messages any time and saves the need for a receptionist

Great service, very attentive! Excited to begin working with this new company! Critic’s Choice thanks you!

We still need someone to come by and train us to use the phones!

Try this service!

Caller ID, voicemails & much more!

Getting our invoices emailed to us makes it so easy to ensure we get them paid on time.

In the time we have used voice carrier I have had no problems!! There is nothing I dislike.

Paying our bill is a snap!! Our AP is in another state from the service and we have never had any problems getting our bill paid on time, unlike other services we use for this location.

not a lot I have yet to be happy with the product

the phones system is awful... we have a huge HIPPA violation when we put a patient on hold and they are connected to an incoming call of another patieint

I haven't seen any benefits of this system the support is awful.... every time i have called they can't seem to find the issue so i just stopped calling

I like the way we can manage phones with the user interface, also the quality of the phone service. Most of the time it is very clear.

I do not like the funky music when someone is put on hold. Also would like to have choices on ringtones which I don't believe we can change.

It's a very easy to understand billing statement and cycle. It has saved us money.

Phone lines almost never go down. I appreciate the reliability.

I've had no issues that I can think of that need mentioning.

Our overall phone/internet is significantly cheaper using Voice Carrier.

So easy to plug a base into an internet service anywhere and immediately have phone access

Voicemail is a little clunky - the interface could be improved as well for this

Don't waste money on expensive setups when this works perfectly

No need to deal with expensive remote phone systems - just have a base and a phone and our sales rep can be contacted anywhere

Very little interaction with the vendor. Low maintenance account management.

Nothing. We have no dislikes with the service.

none

VC Line Service, no problems.

I love the flexibility of the product. The simplicity of setting up phones.

Phone goes out on my end pretty often and no one claims fault from VC or my internet provider.

I have been using VC for about 6 years and it has saved me time and money through the years.

The customer service is excellent, anytime we have a problem we call a number and it gets solved within 24 hours

Sometimes we get a disconnected call, not sure if it is on our end or customers end

Cheaper than our last phone provider. Save money

Better customer service

That it is a VOIP and i don't have to have a phone connection

Sometimes the upload speed is not fast enough and will drop calls

You can take the phone and plug it into any data port.

It provides my voice messages into my email.

Clear connection, easy to speak with callers and cost has come down tremendously rather than the phone company

no disllikes , everything is great, I can not think of anything that I dislike

Great Service!

We have realized lower cost in our phone bill

I like the cost. I also like the voicemail email feature.

From time to time customer will say they can't get through the phone. When they call it states our phone has been disconnected.

I really like the email voicemail.

The phone service worked well. The look of the equipment is good.

Faxing service was cut short. We are now charged $18 a month for only 50 pages.

Fine if faxing is not needed

Phone service was efficient.

Customer service tried their best to get our phone lines running in a short time

Our phone lines were dead for half the day

Phones were down for a short period of time

The customer service is fantastic. The product is best-in-class. Issues are handled immediately and effectively. Pricing is good.

Not much, VC is a great company and we enjoy the partnership.

No issues.

Prompt support and good call quality, affordable

Call quality can have static at times but unknown if that may be an internet issue

affordable phone service

good pricing, dependable service, easy billing

Occasional dropped calls, lag time when talking to someone

Cost savings over landline phone service