CallMiner OmniAgent Reviews & Product Details

I really like the variability and easy customization of CallMiner OmniAgent. It's great because I'm able to create and adjust scenarios quite easily. The existing scenarios are simple to customize, like when I need to edit the opening hours. Plus, the support is excellent. I have the support of a conversation designer and integration engineer, and the support ticket resolution time is very fast. Review collected by and hosted on G2.com.

Our solution is a bit outdated (using older workflow designer), so in future we will have to skip to the newer one. We also need to adjust transferring the data from the voicebot to Daktela to increase both agents' and customers' satisfaction, so the agent can see why the customer is calling and what they were trying to solve with the voicebot. Review collected by and hosted on G2.com.

I like the GUI of CallMiner OmniAgent. It provides flows with tabs and allows flows to be used as subflows. With subflows, I can create more complex applications and application layers. We use subflows for services, which are particularly valuable for voicebot and chatbot applications. Subflows are a key value for us. Review collected by and hosted on G2.com.

I don't like that the voicebot platform has problems with concurrent calls. We have plenty of memory and processors, but the application cannot use them effectively. It should use threads to be able to utilize the hardware. The initial setup was complicated because the whole solution is on our hardware. Review collected by and hosted on G2.com.

It’s inovative and i like how intuitive it looks Review collected by and hosted on G2.com.

There is a lack of more comprehensive input testing capabilities. It’s not clearly visible what breaks and what gets fixed when making changes to the scenario. At the same time, there is no way to work with the voicebot’s confidence level. Review collected by and hosted on G2.com.

What I like best about CallMiner OmniAgent is how it brings together real-time guidance and post-call analytics in one platform. It helps agents improve their performance while they’re actually interacting with customers, not just afterward. I also appreciate how it uses AI-driven insights to identify trends, ensure compliance, and enhance customer experience, which makes the whole process more efficient and data-driven. Review collected by and hosted on G2.com.

It can be less intuitive for new users and may require some time to learn, especially when it comes to advanced features. Review collected by and hosted on G2.com.

I am completely new to Call Miner, sorry Review collected by and hosted on G2.com.

I am completely new to Call Miner, sorry Review collected by and hosted on G2.com.

Most helpful about OmniAgent is the automatisation and innovations. We are happy about the news of the Analytics feature that is comming up. It will helps us work better with our data to understand our strong and weak sides. Review collected by and hosted on G2.com.

I personally dislike that the Analytics and flow builder with prompts features arent avaliable yet in Slovakia language. :D Review collected by and hosted on G2.com.

Intuitive execution that is easy to use. I also appreciate the variety of available options. Review collected by and hosted on G2.com.

Limitations in the voicebot and chatbot designer. Review collected by and hosted on G2.com.

Simple UX and lots of possibilities about intents. Review collected by and hosted on G2.com.

We have trouble with LLM models and sometimes it was difficult to received support from Callminer (but the re is a good improvement in the last few weeks). Review collected by and hosted on G2.com.

I like CallMiner OmniAgent's user-friendly interface, which allows me to navigate the platform without extensive training. I find the easy flow setup and the ability to get an overview of calls and completed campaigns particularly valuable. Review collected by and hosted on G2.com.

The STT is not very good - we struggle a lot with transcription and the voicebots responses due to poor transcription quality. Review collected by and hosted on G2.com.

I like the omniagent environment, it is clear, intuitive, as someone who learned in this environment from the very beginning, I appreciate its clarity. Review collected by and hosted on G2.com.

We don't yet have good experience with AI elements when composing flows for chatbots/voicebots, our first experiences were not very positive. Review collected by and hosted on G2.com.