Vigilis Pricing Overview

The Vigilis Free Trial gives organizations the chance to experience the platform before committing to a paid edition. It provides a limited but functional view into how Socium IT simplifies service visibility and billing management. Included in the Free Trial: • Access to the Vigilis platform with a sample environment or limited data import • Basic AI-driven invoice reconciliation to showcase error detection • Visibility into service inventory and cost tracking • Standard reporting and dashboards • Access to support resources and knowledge base The Free Trial is designed to demonstrate how Vigilis can reduce manual effort, uncover billing discrepancies, and give your team clearer insight into IT and telecom spend. When you’re ready, upgrading to Vigilis Prima or Vigilis Optima unlocks full lifecycle management and support.

Centralized Platform Access – Single dashboard for all telecom and IT services
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Self-serve telecom expense software with no managed team. Includes AI bill auditing, overcharge detection, overspend alerts, monthly reports, and email support with 48-hour response. 14-day free trial, no credit card required.

AI Invoice Capture & Parsing — Upload a carrier bill and Vigilis extracts every charge automatically
Automated Invoice Validation — Every invoice checked against contracted rates and prior periods
Overcharge & Variance Detection — Billing errors and rate creep flagged before you pay them
Centralized Service Inventory — Every circuit, line, and service across all locations in one list
Contract Repository — Store and reference every service contract and term date in one place
Spend Dashboards & Reporting — Monthly reporting on cost, usage, and service trends
Contract Expiration & Renewal Alerts — Notice-window reminders so nothing auto-renews by surprise
Location & Site Management — Sites, addresses, and the services running at each one
Account & Provider Management — Carrier accounts and billing relationships tracked in one place
Overspend Alerts & Notifications — Proactive alerts when spend moves outside the expected range
Invoice Review Queue — Work through flagged invoices in a single review workflow
CSV Import & Data Export — Bring in existing inventory and export to your finance systems
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For organizations under $15K in monthly telecom spend. Everything in Essentials, plus the managed operations team. Vigilis analysts work inside your carrier portals to file disputes, chase credits, and keep your inventory accurate. Includes expense onboarding, department cost allocation, and scheduled reporting. Email and chat support with 24-hour response. A $500 one-time implementation fee applies on month-to-month billing and is waived on annual.

Everything in Essentials — Full platform access, AI invoice auditing, and inventory
Managed Carrier Portal Execution — Vigilis operators work approved actions inside your portals
Invoice Dispute & Audit Management — Disputes filed and credits chased through to resolution
Expense Onboarding & Inventory Build — We build your baseline inventory from your bills
Cost Allocation & Department Chargeback — Assign spend to departments, cost centers, and sites— Reports delivered on your cadence without manual pulls
Scheduled & Automated Reporting — Reports delivered on your cadence without manual pulls
Invoice Approval Workflows — Route flagged invoices for review and sign-off before payment
Credit & Recovery Tracking — Every disputed charge tracked until the credit lands
Multi-Carrier Bill Consolidation — Every provider normalized into a single view
Audit Log & Change History — Every action logged with who approved it and when
Service Lifecycle Tracking — Order through disconnect, with status at every stage
Email & Chat Support (24-Hour Response) — Direct access to the team running your account
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For organizations spending $15K-$50K monthly on telecom. Everything in Starter, plus unlimited MACD execution. Moves, adds, changes, and disconnects are placed and tracked through carrier confirmation by the Vigilis team, with no per-ticket fees. Adds Slack and Teams alerting, dedicated onboarding, twice-yearly business reviews, and phone support with 8-hour response. A $1,500 one-time implementation fee applies on month-to-month billing and is waived on annual.

Everything in Starter — Full platform plus the managed operations team
MACD / MACE Lifecycle Management — Moves, adds, changes, and disconnects placed for you
Order-to-Disconnect Tracking — Every request tracked through carrier confirmation
Unlimited Service Requests — No per-ticket fees inside the managed scope
Slack & Microsoft Teams Alerting — Alerts routed into the channels your team already uses
Bandwidth on Demand Ready — Add per-service capacity scaling to any managed site
Circuit & Connection Management — Carrier connections synced with bandwidth and cost
Zombie Service Detection — Find services still billing after the disconnect was confirmed
Custom Alert Rules & Thresholds — Define what counts as an exception for your estate
Dedicated Onboarding — A named owner for implementation and inventory build
Twice-Yearly Business Reviews — Scheduled reviews of spend, savings, and roadmap
Phone Support (8-Hour Response) — Escalate by phone when something is time-sensitive
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For organizations spending $50K-$150K monthly on telecom. Everything in Growth, plus RFP management for carrier re-bids, spend trending against budgets, and read-only API access for your BI stack. Quarterly business reviews and priority support with 4-hour response. A $3,500 one-time implementation fee applies on month-to-month billing and is waived on annual.

Everything in Growth — Full managed lifecycle execution across your estate
RFP Management & Carrier Bid Scoring — Structure requirements, collect bids, score side by side
Spend Trending & Budget Tracking — Track spend against budget by period and location
Read-Only API Access — Pull your telecom data into your own BI stack
Contract Renegotiation Support — We run the renewal conversation with the carrier
Multi-Location Rollup Reporting — Roll every site into one executive view
Custom Report Builder — Build the reports your finance team actually asks for
Automated Bandwidth Scheduling — Schedule capacity changes ahead of known demand
Advanced Approval Routing — Route changes by cost, site, or service type
Historical Spend Analysis — Compare periods and find the trend behind the number
Quarterly Business Reviews — Formal quarterly review of spend, savings, and roadmap
Priority Support (4-Hour Response) — Faster escalation path for time-critical issues
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For organizations spending $150K+ monthly on telecom, or operating across multiple entities and countries. Everything in Professional, plus full API access, SSO, MCP server access so your own AI assistant can query and act on your telecom data, a dedicated account manager, and 24/7 support with 1-hour response. Implementation is quoted with the agreement.

Everything in Professional — Full platform, managed execution, and RFP management
Full REST API Access — Read and write your telecom data programmatically
MCP Server Access — Point the AI assistant your team already uses at your telecom data
Single Sign-On (SSO / SAML) — Authenticate through your existing identity provider
Multi-Entity & Multi-Org Management — Separate entities under one consolidated account
Role-Based Access Control — Granular permissions by team, site, and function
Custom Integrations & Data Feeds — Push telecom data into your ERP or data warehouse
Global & Multi-Currency Support — Manage estates across countries and currencies
Dedicated Account Manager — One named owner accountable for your account
Custom SLO Commitments — Response and resolution targets written into your agreement
Monthly Business Reviews — Monthly review of spend, savings, and open work
24/7 Phone Support (1-Hour Response) — Round-the-clock escalation with a one-hour target
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