Videowise Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the outstanding customer support from the Videowise team, making implementation and questions easy to manage. (27 mentions)

Users praise the helpfulness of the support team, enjoying their responsiveness and collaboration throughout the setup process. (27 mentions)

Users find Videowise's ease of use exceptional, facilitating quick navigation and efficient video integration on websites. (20 mentions)

Users commend the responsive customer support of Videowise, enhancing collaboration and improving overall experience significantly. (14 mentions)

Users love the seamless integration of Videowise with eCommerce platforms, enhancing content and boosting engagement effortlessly. (11 mentions)

Users find the complexity of features in Videowise challenging, especially with an overwhelming library for content management. (2 mentions)

Users find the pricing prohibitive, making it difficult for some clients to use Videowise effectively. (1 mentions)

Users desire more advanced customization options in Videowise to better match their branding needs. (1 mentions)

Users feel that the limited features of Videowise do not fully meet their needs for video organization. (1 mentions)

Users find Videowise to be not user-friendly, feeling it can be clunky and difficult to visualize changes before going live. (1 mentions)

5 Pros or Advantages of Videowise

1. Customer Support

Users highlight the outstanding customer support from the Videowise team, making implementation and questions easy to manage.

See 27 mentions

See Related User Reviews

ZK

Zuzana K.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent, Fast Support from Videowise"

What do you like about Videowise?

Videowise provides excellent support with fast, effective solutions. A special thanks to our AM, Anastasia, who is always available, helpful, and full

TD

Thong D.

Small-Business (50 or fewer emp.)

5.0/5

"Great Customer Service"

What do you like about Videowise?

I really like the customization you can do with all the features. The customer service has also been outstanding. Johanna, in particular, has been inc

2. Team Helpfulness

Users praise the helpfulness of the support team, enjoying their responsiveness and collaboration throughout the setup process.

See 27 mentions

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ZK

Zuzana K.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent, Fast Support from Videowise"

What do you like about Videowise?

Videowise provides excellent support with fast, effective solutions. A special thanks to our AM, Anastasia, who is always available, helpful, and full

MZ

Mengyao Z.

5.0/5

"Effortless Integration, Exceptional Support"

What do you like about Videowise?

I truly appreciate how Videowise allows me to input videos onto my website without affecting the loading speed, which demonstrates its efficient perfo

3. Ease of Use

Users find Videowise's ease of use exceptional, facilitating quick navigation and efficient video integration on websites.

See 20 mentions

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MZ

Mengyao Z.

5.0/5

"Effortless Integration, Exceptional Support"

What do you like about Videowise?

I truly appreciate how Videowise allows me to input videos onto my website without affecting the loading speed, which demonstrates its efficient perfo

EA

Erin A.

Small-Business (50 or fewer emp.)

5.0/5

"So easy to use!"

What do you like about Videowise?

SUCH A DIFFERENCE! We had Videowise a couple years ago and cancelled because it was clunky and not user friendly. That is definitely no longer the cas

4. Response Time

Users commend the responsive customer support of Videowise, enhancing collaboration and improving overall experience significantly.

See 14 mentions

See Related User Reviews

IP

Isla P.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Support and Results, Wish I Had More Time to Explore Features"

What do you like about Videowise?

Our account manager Andrej is fantastic—he's always available to assist us, offering new suggestions and optimisations. We've also noticed a clear imp

EA

Erin A.

Small-Business (50 or fewer emp.)

5.0/5

"So easy to use!"

What do you like about Videowise?

SUCH A DIFFERENCE! We had Videowise a couple years ago and cancelled because it was clunky and not user friendly. That is definitely no longer the cas

5. Integrations

Users love the seamless integration of Videowise with eCommerce platforms, enhancing content and boosting engagement effortlessly.

See 11 mentions

See Related User Reviews

EG

Erin G.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use with Excellent Support"

What do you like about Videowise?

Videowise has been incredibly easy to use, and the onboarding experience along with the ongoing strategy and support from Carlos has been top notch. V

DH

Destinni H.

Small-Business (50 or fewer emp.)

4.5/5

"Great way to step up your content game!"

What do you like about Videowise?

Videowise has made it incredibly easy for us to integrate videos into our site, especially through user-generated content and testimonials. They've al

5 Cons or Disadvantages of Videowise

1. Complexity

Users find the complexity of features in Videowise challenging, especially with an overwhelming library for content management.

See 2 mentions

See Related User Reviews

TD

Thong D.

Small-Business (50 or fewer emp.)

5.0/5

"Great Customer Service"

What do you dislike about Videowise?

I guess the downside of Video wise is that there is a small learning curve to use all of the features well, but that's how it is with things that come

U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use platform & the best support team!"

What do you dislike about Videowise?

The library can be a little overwhelming and disorganized if you have a lot of content, but pain points are addressed quickly and improved upon as nee

2. Expensive

Users find the pricing prohibitive, making it difficult for some clients to use Videowise effectively.

See 1 mentions

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A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Guaranteed Conversion Rate Uplift"

What do you dislike about Videowise?

The pricing can sometimes be prohibitive for clients.

3. Limited Customization

Users desire more advanced customization options in Videowise to better match their branding needs.

See 1 mentions

See Related User Reviews

AO

Aisling O.

Small-Business (50 or fewer emp.)

5.0/5

"Great App and Great Support Team"

What do you dislike about Videowise?

While the Videowise app has been an excellent addition to our website, we’d love to see a few more advanced customisation options to better align with

4. Limited Features

Users feel that the limited features of Videowise do not fully meet their needs for video organization.

See 1 mentions

See Related User Reviews

JC

Jeremy Michael C.

Small-Business (50 or fewer emp.)

5.0/5

"Great service, great customer support"

What do you dislike about Videowise?

Video library organization could be a little better. Additionally, lots of features I don't use.

5. Not User-Friendly

Users find Videowise to be not user-friendly, feeling it can be clunky and difficult to visualize changes before going live.

See 1 mentions

See Related User Reviews

U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Minimal Videowise Usage"

What do you dislike about Videowise?

It can be a bit clunky to use, hard to preview / visualize what something will look like until it's live onsite.

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AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

10/3/2024

"Fantastic software and even better support"

5/5

What do you like best about Videowise?

The setup process is simple, and the software is highly user-friendly. I would recommend their tool to any store owner wanting to add more UGC to their website. Our CSM, Katarina, has been incredibly helpful and responsive, making sure we receive top-notch service. Review collected by and hosted on G2.com.

What do you dislike about Videowise?

So far, there haven't been any issues with their service. Everything has been smooth, and I would definitely recommend them based on my experience so far. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

10/25/2024

"Marketing products direct to male audience"

5/5

What do you like best about Videowise?

Customer Service w Luiz is exceptional! Very hands on and quick to respond to all! Review collected by and hosted on G2.com.

What do you dislike about Videowise?

So far all is very good highly recommend. Review collected by and hosted on G2.com.

UC

Verified User in Cosmetics

Small-Business (50 or fewer emp.)

10/16/2024

"Minimal Videowise Usage"

3.5/5

What do you like best about Videowise?

User-friendly. Our Account Rep Johanna is very helpful and responsive. Review collected by and hosted on G2.com.

What do you dislike about Videowise?

It can be a bit clunky to use, hard to preview / visualize what something will look like until it's live onsite. Review collected by and hosted on G2.com.

U

Verified User

Head of Growth

Small-Business (50 or fewer emp.)

11/3/2026

4/5

The software allows for easy setup of shoppable videos, which enhances product visibility on webpages. However, the playlist functionality and video tagging features are not intuitive, requiring more manual effort than expected.

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