Videowise Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the outstanding customer support from the Videowise team, making implementation and questions easy to manage. (27 mentions)

Users praise the helpfulness of the support team, enjoying their responsiveness and collaboration throughout the setup process. (27 mentions)

Users find Videowise's ease of use exceptional, facilitating quick navigation and efficient video integration on websites. (20 mentions)

Users commend the responsive customer support of Videowise, enhancing collaboration and improving overall experience significantly. (14 mentions)

Users love the seamless integration of Videowise with eCommerce platforms, enhancing content and boosting engagement effortlessly. (11 mentions)

Users find the complexity of features in Videowise challenging, especially with an overwhelming library for content management. (2 mentions)

Users find the pricing prohibitive, making it difficult for some clients to use Videowise effectively. (1 mentions)

Users desire more advanced customization options in Videowise to better match their branding needs. (1 mentions)

Users feel that the limited features of Videowise do not fully meet their needs for video organization. (1 mentions)

Users find Videowise to be not user-friendly, feeling it can be clunky and difficult to visualize changes before going live. (1 mentions)

5 Pros or Advantages of Videowise

1. Customer Support

Users highlight the outstanding customer support from the Videowise team, making implementation and questions easy to manage.

See 27 mentions

See Related User Reviews

Zuzana K.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent, Fast Support from Videowise"

What do you like about Videowise?

Videowise provides excellent support with fast, effective solutions. A special thanks to our AM, Anastasia, who is always available, helpful, and full

Thong D.

Small-Business (50 or fewer emp.)

5.0/5

"Great Customer Service"

What do you like about Videowise?

I really like the customization you can do with all the features. The customer service has also been outstanding. Johanna, in particular, has been inc

2. Team Helpfulness

Users praise the helpfulness of the support team, enjoying their responsiveness and collaboration throughout the setup process.

See 27 mentions

See Related User Reviews

Zuzana K.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent, Fast Support from Videowise"

What do you like about Videowise?

Videowise provides excellent support with fast, effective solutions. A special thanks to our AM, Anastasia, who is always available, helpful, and full

Mengyao Z.

5.0/5

"Effortless Integration, Exceptional Support"

What do you like about Videowise?

I truly appreciate how Videowise allows me to input videos onto my website without affecting the loading speed, which demonstrates its efficient perfo

3. Ease of Use

Users find Videowise's ease of use exceptional, facilitating quick navigation and efficient video integration on websites.

See 20 mentions

See Related User Reviews

Mengyao Z.

5.0/5

"Effortless Integration, Exceptional Support"

What do you like about Videowise?

I truly appreciate how Videowise allows me to input videos onto my website without affecting the loading speed, which demonstrates its efficient perfo

Erin A.

Small-Business (50 or fewer emp.)

5.0/5

"So easy to use!"

What do you like about Videowise?

SUCH A DIFFERENCE! We had Videowise a couple years ago and cancelled because it was clunky and not user friendly. That is definitely no longer the cas

4. Response Time

Users commend the responsive customer support of Videowise, enhancing collaboration and improving overall experience significantly.

See 14 mentions

See Related User Reviews

Isla P.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Support and Results, Wish I Had More Time to Explore Features"

What do you like about Videowise?

Our account manager Andrej is fantastic—he's always available to assist us, offering new suggestions and optimisations. We've also noticed a clear imp

Erin A.

Small-Business (50 or fewer emp.)

5.0/5

"So easy to use!"

What do you like about Videowise?

SUCH A DIFFERENCE! We had Videowise a couple years ago and cancelled because it was clunky and not user friendly. That is definitely no longer the cas

5. Integrations

Users love the seamless integration of Videowise with eCommerce platforms, enhancing content and boosting engagement effortlessly.

See 11 mentions

See Related User Reviews

Erin G.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use with Excellent Support"

What do you like about Videowise?

Videowise has been incredibly easy to use, and the onboarding experience along with the ongoing strategy and support from Carlos has been top notch. V

Destinni H.

Small-Business (50 or fewer emp.)

4.5/5

"Great way to step up your content game!"

What do you like about Videowise?

Videowise has made it incredibly easy for us to integrate videos into our site, especially through user-generated content and testimonials. They've al

5 Cons or Disadvantages of Videowise

1. Complexity

Users find the complexity of features in Videowise challenging, especially with an overwhelming library for content management.

See 2 mentions

See Related User Reviews

Thong D.

Small-Business (50 or fewer emp.)

5.0/5

"Great Customer Service"

What do you dislike about Videowise?

I guess the downside of Video wise is that there is a small learning curve to use all of the features well, but that's how it is with things that come

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use platform & the best support team!"

What do you dislike about Videowise?

The library can be a little overwhelming and disorganized if you have a lot of content, but pain points are addressed quickly and improved upon as nee

2. Expensive

Users find the pricing prohibitive, making it difficult for some clients to use Videowise effectively.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Guaranteed Conversion Rate Uplift"

What do you dislike about Videowise?

The pricing can sometimes be prohibitive for clients.

3. Limited Customization

Users desire more advanced customization options in Videowise to better match their branding needs.

See 1 mentions

See Related User Reviews

Aisling O.

Small-Business (50 or fewer emp.)

5.0/5

"Great App and Great Support Team"

What do you dislike about Videowise?

While the Videowise app has been an excellent addition to our website, we’d love to see a few more advanced customisation options to better align with

4. Limited Features

Users feel that the limited features of Videowise do not fully meet their needs for video organization.

See 1 mentions

See Related User Reviews

Jeremy Michael C.

Small-Business (50 or fewer emp.)

5.0/5

"Great service, great customer support"

What do you dislike about Videowise?

Video library organization could be a little better. Additionally, lots of features I don't use.

5. Not User-Friendly

Users find Videowise to be not user-friendly, feeling it can be clunky and difficult to visualize changes before going live.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Minimal Videowise Usage"

What do you dislike about Videowise?

It can be a bit clunky to use, hard to preview / visualize what something will look like until it's live onsite.

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Ashley D.

Director of Digital & Ecommerce

Small-Business (50 or fewer emp.)

2/18/2025

"Super Flexible & Easy to Use!"

5/5

What do you like best about Videowise?

The Videowise team helped us optimize load time on site with their video compression tech. The team was so helpful in implementing optimizations and getting our account up to speed. Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Videowise?

Not much that I don't enjoy about the tech. Review collected by and hosted on G2.com.

Anton B.

VP of Growth

Small-Business (50 or fewer emp.)

11/30/2024

"Game-Changing Video Management App for Ecommerce Stores!"

5/5

What do you like best about Videowise?

Embedding shoppable videos allows me to display my product and show it in the best way possible, making it easier for customers to decide on their purchases. It's very easy to combine brand videos with UGC for the maximum effer. Review collected by and hosted on G2.com.

What do you dislike about Videowise?

I've never had any issues with the app. They have improved a lot over the last couple of years. Review collected by and hosted on G2.com.

Heather A.

Operations Assistant

Small-Business (50 or fewer emp.)

2/17/2025

"Tijana is a great account manager"

4.5/5

What do you like best about Videowise?

Great assets to our website, and our account manager, Tijana cannot help us enough, she is great and really helpful! Review collected by and hosted on G2.com.

What do you dislike about Videowise?

We're enjoying videowise, we don't need to change much often so don't have negative comments Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

4/1/2025

"The hands on support is simply amazing!"

5/5

What do you like best about Videowise?

We have been using Videowise for some time now and really appreciate the hands on support. Katarina has been immense help for us, and the platform definitely covers a lot of different features brands can benefit from. Warm recommendation! Review collected by and hosted on G2.com.

What do you dislike about Videowise?

Nothing to be honest, everything has been great so far Review collected by and hosted on G2.com.

Zain P.

Director

Small-Business (50 or fewer emp.)

2/20/2025

"Great app and awesome team"

5/5

What do you like best about Videowise?

Great app and awesome team - Tijana guides us through best practices and helps get custom widgets set up, really appreciate the help and guidance. Review collected by and hosted on G2.com.

What do you dislike about Videowise?

a/b testing, but this feature has now been rolled out Review collected by and hosted on G2.com.

Artem K.

Head of Operations

Small-Business (50 or fewer emp.)

5/7/2025

"Great platform, great speed"

5/5

What do you like best about Videowise?

Videowise is a great tool that increase the engagement with your product pages. Also, I like that it's lightweight Review collected by and hosted on G2.com.

What do you dislike about Videowise?

all good, I like everything, no issues at all Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

12/3/2024

"Videowise for ecommerce sites"

4.5/5

What do you like best about Videowise?

Our products require some education and it really helps when customers can see the products in action through videos. Embedding shoppable videos allows me to display my product and show it in the best way possible, making it easier for customers to decide on their purchases. Review collected by and hosted on G2.com.

What do you dislike about Videowise?

There are a lot of different widgets so it's sometimes overwhelming to decide which ones to use/focus on. Review collected by and hosted on G2.com.

What problems is Videowise solving and how is that benefiting you?

Videowise allows me to embed video content across my website without affecting page speed, and it helps to keep customers on my site vs going to external pages/social media. We are able to communicate our product value proposition much easier, while also allowing our platform to be educational Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

4/22/2025

"Love Videowise"

5/5

What do you like best about Videowise?

Absolutely love Videowise! The tech is amazing and the set up is very easy. Our account rep Johanna went above and beyond to make the best recommendations for our store. Stela was also a great help. Customers LOVE the shoppable videos. Review collected by and hosted on G2.com.

What do you dislike about Videowise?

Would love the opportunity to update video covers that do not change unless you interact with the videos so that you can keep better brand aesthetics Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

Originally submitted 3/17/2025

"LOVE VIDEOWISE!"

5/5

What do you like best about Videowise?

Boosts Conversions – Shoppable videos drive engagement and increase sales effortlessly.

Seamless Integration – Works smoothly with Shopify and other eCommerce platforms.

Data-Driven Insights – Get real-time analytics on video performance and customer behavior.

Enhanced Customer Experience – Helps shoppers make informed decisions with interactive content.

Easy to Use – User-friendly dashboard makes uploading and managing videos a Review collected by and hosted on G2.com.

What do you dislike about Videowise?

More customizations on widgets please! :) Review collected by and hosted on G2.com.

DANNY S.

CEO / President

Small-Business (50 or fewer emp.)

Originally submitted 11/21/2024

"Luiz and the team are great to work with"

5/5

What do you like best about Videowise?

Videowise provides excellent customer support, always offering fast and reliable solutions to my concerns. Luiz, in particular, stands out with his timely and efficient assistance whenever I’ve needed help. Review collected by and hosted on G2.com.

What do you dislike about Videowise?

As a new user, I found parts of the app difficult to understand and struggled with some of its features. Introducing a more comprehensive onboarding process or detailed tutorials could make it easier for beginners to get started. Review collected by and hosted on G2.com.