Generated from real user reviews
See Related User Reviews
Andrew E.
Mid-Market (51-1000 emp.)
5.0/5
"Verloop is the best Chatbot provider"
What do you like about Verloop.io?
They are professional and their solution is outstanding The customer support is perfect Easy to use All features needed added Integration is easy
Oshita V.
Enterprise (> 1000 emp.)
5.0/5
"Very likely and Awesome"
What do you like about Verloop.io?
It's ease in extracting the reports and to view the performance individually on a daily or monthly basis. Also, it sends an automatic report if we set
See Related User Reviews
Andrew E.
Mid-Market (51-1000 emp.)
5.0/5
"Verloop is the best Chatbot provider"
What do you like about Verloop.io?
They are professional and their solution is outstanding The customer support is perfect Easy to use All features needed added Integration is easy
Lifin X.
Mid-Market (51-1000 emp.)
5.0/5
"The best in class for automating customer engagement,"
What do you like about Verloop.io?
Extensive Automation Capabilities. Ease of use. User Experience. Ease of implementation. Integration Capabilities. Customer Support.
See Related User Reviews
Anurag R.
Enterprise (> 1000 emp.)
5.0/5
"Excellence is everything"
What do you like about Verloop.io?
A powerful customer support platform by Verloop.io that uses the power of conversational AI to seamlessly engage customers in meaningful conversations
Verified User
Enterprise (> 1000 emp.)
5.0/5
"it is fun to use verloop while on work and it is very convenient while having access of information"
What do you like about Verloop.io?
The chatting and the can responses which enable use to get great responses
See Related User Reviews
Oshita V.
Enterprise (> 1000 emp.)
5.0/5
"Very likely and Awesome"
What do you like about Verloop.io?
It's ease in extracting the reports and to view the performance individually on a daily or monthly basis. Also, it sends an automatic report if we set
Lifin X.
Mid-Market (51-1000 emp.)
5.0/5
"The best in class for automating customer engagement,"
What do you like about Verloop.io?
Extensive Automation Capabilities. Ease of use. User Experience. Ease of implementation. Integration Capabilities. Customer Support.
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
5.0/5
"it is fun to use verloop while on work and it is very convenient while having access of information"
What do you like about Verloop.io?
The chatting and the can responses which enable use to get great responses
Anand k.
Mid-Market (51-1000 emp.)
5.0/5
"My Review for Verloop"
What do you like about Verloop.io?
We use Verloop for chat process in our organization. It was user-friendly, allowing us to chat with three customers at a time. This enabled our team t
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Verified User
Enterprise (> 1000 emp.)
5.0/5
"it is fun to use verloop while on work and it is very convenient while having access of information"
What do you dislike about Verloop.io?
nothing as such just sometimes it gets reconnnect on weak wifi and lagg alot there are many bugs
Vijay G.
Enterprise (> 1000 emp.)
5.0/5
"Vijay Review"
What do you dislike about Verloop.io?
At times there are bugs that impact the dashboard view
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
5.0/5
"it is fun to use verloop while on work and it is very convenient while having access of information"
What do you dislike about Verloop.io?
nothing as such just sometimes it gets reconnnect on weak wifi and lagg alot there are many bugs
Nisha B.
Mid-Market (51-1000 emp.)
5.0/5
"verloop chat"
What do you dislike about Verloop.io?
Lags sometimes while taking chats which leads to delay in response
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
5.0/5
"it is fun to use verloop while on work and it is very convenient while having access of information"
What do you dislike about Verloop.io?
nothing as such just sometimes it gets reconnnect on weak wifi and lagg alot there are many bugs
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
5.0/5
"it is fun to use verloop while on work and it is very convenient while having access of information"
What do you dislike about Verloop.io?
nothing as such just sometimes it gets reconnnect on weak wifi and lagg alot there are many bugs
See Related User Reviews
Nisha B.
Mid-Market (51-1000 emp.)
5.0/5
"verloop chat"
What do you dislike about Verloop.io?
Lags sometimes while taking chats which leads to delay in response
Last updated: Nov 04, 2026
| Time to go live | Relative frequency |
|---|---|
| Less than 1 day | Most commonly reported |
| Less than 1 month | Also reported |
| 1–3 months | Less commonly reported |
| 3–6 months and longer | Occasionally reported |
integration between chat and company internal software! Review collected by and hosted on G2.com.
if the agent goes offline but sometimes he does not refresh this page. he will keep getting chat flow till he does not refresh this chat. Review collected by and hosted on G2.com.
User friendly and scored are real-time on dashboard Review collected by and hosted on G2.com.
Lags sometimes while taking chats which leads to delay in response Review collected by and hosted on G2.com.
The automation was a lifesaver; we could use multiple bots flows to solve various issues, which helped us improve our self-serve and gradually increase our CSAT. Review collected by and hosted on G2.com.
Analytics is one thing that the team is yet to crack; the data dashboard is still very vague and does not hold much info; downloading the reports and creating your own view was one was a tedious process. Review collected by and hosted on G2.com.
We can have outreach and we can have a conversational bot. This helps us send promotional and transactional messages and is very useful. This is the only use we have right now. Review collected by and hosted on G2.com.
We don't like that we don't have a real-time dashboard for outreach. Access/usability/creating chatbot flow is not user-friendly. For every other change, you need a developer. No analytics in MoEngage from verloop. Campaign data takes a lot of time to come in front. Review collected by and hosted on G2.com.
Everything is best in verloop, UI as well. It also makes work fun. Review collected by and hosted on G2.com.
Nothing to dislike about it, very best application. Review collected by and hosted on G2.com.
It is quite professional and easy to operate. Review collected by and hosted on G2.com.
Sometimes it start legging when we are doing chat with multiple customers Review collected by and hosted on G2.com.
ongoing customer support, very helpful team, user-friendly dashboard Review collected by and hosted on G2.com.
Sometimes they lack proper time management Review collected by and hosted on G2.com.
I like the very much to use verloop. I am a chat agent and it is very helpful to me and it is useful to attach the screenshot and the documents. It helps you verify those documents. Review collected by and hosted on G2.com.
Sometimes it gets hanged and I have to transfer that chat and I have to restart the system for that and restart the network again and again. But it is okay, there are drawbacks in everything, we will adjust to that, but please work on this. Review collected by and hosted on G2.com.
Its extremely user friendly, even the reports section is very easy to navigate, you can review live ongoing transactions as well without being noticed Review collected by and hosted on G2.com.
The rights to add , edit or remove canned messages for example are exclusive to admin roles, it would be great if manager roles had similar rights Review collected by and hosted on G2.com.
I really like how the dashboard is designed to be able to track our performance. The custom date range option is really helpful. Also not to mention but the part where you tag the chat is also so seamless. I don't have to spend much time figuring out how to close the chat. Review collected by and hosted on G2.com.
There is nothing as such to be disliked, the system is adequate. But just a suggestion, to add screen sharing option in the chat window. Where we can easily access the user's system for assistance purpose, without having to ask to download a third party software. Review collected by and hosted on G2.com.
