--- title: Verizon Network Based IVR Reviews meta_title: 'Verizon Network Based IVR Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Verizon Network Based IVR works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 12 scale: '5' date_modified: '2026-09-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

Verizon Network Based IVR Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the easy setup and responsive customer support of Verizon Network Based IVR, enhancing efficiency. (2 mentions)
Users appreciate the efficient customer support of Verizon Network Based IVR, connecting quickly with minimal selections. (1 mentions)
Users highlight the easy integration with Verizon Network Based IVR, enhancing their operational efficiency seamlessly. (1 mentions)
Users enjoy the easy setup of Verizon Network Based IVR, which enhances efficiency and streamlines operations. (1 mentions)
Users appreciate the easy setup and extensive features of Verizon Network Based IVR, enhancing their efficiency significantly. (1 mentions)
Users find the limited options in Verizon Network Based IVR vague, lacking specificity for various call scenarios. (1 mentions)

Top Pros or Advantages of Verizon Network Based IVR

1. Helpful
Users value the easy setup and responsive customer support of Verizon Network Based IVR, enhancing efficiency.
See 2 mentions

See Related User Reviews

Vallinayagam G.
VG

Vallinayagam G.

Mid-Market (51-1000 emp.)

4.0/5

"Best to choose Verizon"

What do you like about Verizon Network Based IVR?

Easy to setup and provide a lot of features that help reduce our work. Customer support is very responsive to resolve the issue.

Varahalu S.
VS

Varahalu S.

Mid-Market (51-1000 emp.)

5.0/5

"Verizon Review"

What do you like about Verizon Network Based IVR?

The most helpful and useful IVR based network similar to the product

2. Customer Support
Users appreciate the efficient customer support of Verizon Network Based IVR, connecting quickly with minimal selections.
See 1 mentions

See Related User Reviews

Kody E.
KE

Kody E.

Small-Business (50 or fewer emp.)

3.5/5

"An IVR that doesn't lead to an infinite death loop?"

What do you like about Verizon Network Based IVR?

It's not as long as most IVR where it takes 5-6 selections to get to your destination... usually within 2-3 selections you'll be connected after self

3. Easy Integrations
Users highlight the easy integration with Verizon Network Based IVR, enhancing their operational efficiency seamlessly.
See 1 mentions

See Related User Reviews

Simon B.
SB

Simon B.

Small-Business (50 or fewer emp.)

4.5/5

"Great cloud based IVR!"

What do you like about Verizon Network Based IVR?

Our current environment allowed for an easy integration with the tool!

4. Easy Setup
Users enjoy the easy setup of Verizon Network Based IVR, which enhances efficiency and streamlines operations.
See 1 mentions

See Related User Reviews

Vallinayagam G.
VG

Vallinayagam G.

Mid-Market (51-1000 emp.)

4.0/5

"Best to choose Verizon"

What do you like about Verizon Network Based IVR?

Easy to setup and provide a lot of features that help reduce our work. Customer support is very responsive to resolve the issue.

5. Features
Users appreciate the easy setup and extensive features of Verizon Network Based IVR, enhancing their efficiency significantly.
See 1 mentions

See Related User Reviews

Vallinayagam G.
VG

Vallinayagam G.

Mid-Market (51-1000 emp.)

4.0/5

"Best to choose Verizon"

What do you like about Verizon Network Based IVR?

Easy to setup and provide a lot of features that help reduce our work. Customer support is very responsive to resolve the issue.

Top Cons or Disadvantages of Verizon Network Based IVR

1. Limited Options
Users find the limited options in Verizon Network Based IVR vague, lacking specificity for various call scenarios.
See 1 mentions

See Related User Reviews

Kody E.
KE

Kody E.

Small-Business (50 or fewer emp.)

3.5/5

"An IVR that doesn't lead to an infinite death loop?"

What do you dislike about Verizon Network Based IVR?

The options it gives can be vague depending on the reason for your call. It could use more specific options catered to more scenarios.

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mirza i.
MI
mirza i.
Support Analyst II
Information Technology and Services
Mid-Market (51-1000 emp.)
"Good But could be better."
4.5/5
What do you like best about Verizon Network Based IVR?

In my opinion the best feature about Verizon network based IVR is the call routing. It ensures the customers are directed to the right department. This is quite flexible and can be used to scale the operation. Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

The advantage that I mentioned is also one of the disadvantage. Although it connect to the right department but is too generic making it hard to find the right option for specific issues. Review collected by and hosted on G2.com.

Kody E.
KE
Kody E.
Vice President of Operations
Small-Business (50 or fewer emp.)
"An IVR that doesn't lead to an infinite death loop?"
3.5/5
What do you like best about Verizon Network Based IVR?

It's not as long as most IVR where it takes 5-6 selections to get to your destination... usually within 2-3 selections you'll be connected after self verifying. The Customer service has seemed to improve through the years as well. Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

The options it gives can be vague depending on the reason for your call. It could use more specific options catered to more scenarios. Review collected by and hosted on G2.com.

Vallinayagam G.
VG
Vallinayagam G.
Customer Delight Executive
Consumer Services
Mid-Market (51-1000 emp.)
"Best to choose Verizon"
4/5
What do you like best about Verizon Network Based IVR?

Easy to setup and provide a lot of features that help reduce our work. Customer support is very responsive to resolve the issue. Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

Nothing to hate about it. So no more dislikes. Review collected by and hosted on G2.com.

Varahalu S.
VS
Varahalu S.
Workforce Management Analyst
Mid-Market (51-1000 emp.)
"Verizon Review"
5/5
What do you like best about Verizon Network Based IVR?

The most helpful and useful IVR based network similar to the product Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

No dislikes about the product as it is very helpful Review collected by and hosted on G2.com.

Simon B.
SB
Simon B.
Technical Support Specialist
Small-Business (50 or fewer emp.)
"Great cloud based IVR!"
4.5/5
What do you like best about Verizon Network Based IVR?

Our current environment allowed for an easy integration with the tool! Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

It is a bit pricey but worth it considering how good the tool is. Review collected by and hosted on G2.com.

Kumar C.
KC
Kumar C.
Associate Technology lead
Small-Business (50 or fewer emp.)
"Verizon IVR Services"
4.5/5
What do you like best about Verizon Network Based IVR?

It's very helpful in connecting with the right resource. Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

Nothing yet to dislike. Still will share if there is any concern. Review collected by and hosted on G2.com.

Alan Salvador A.
AA
Alan Salvador A.
Management Trainee
Enterprise (> 1000 emp.)
"IVR Verizon"
4.5/5
What do you like best about Verizon Network Based IVR?

Connectivity and AI answers related to responses Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

Sometimes IVR answers are not too accurate Review collected by and hosted on G2.com.

Verified User in Computer Networking
UC
Verified User in Computer Networking
Small-Business (50 or fewer emp.)
"Experiences with Verizon"
4/5
What do you like best about Verizon Network Based IVR?

We can Integrate with an in-house database to route calls. Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

When the network servers glitch sometimes. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Great service"
5/5
What do you like best about Verizon Network Based IVR?

Easy to use and user friendly and great support Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

I would like a live person to answer without all the prompts. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"My Thoughts On Verizon Network Based IVR"
5/5
What do you like best about Verizon Network Based IVR?

Agile, Flexible Communications System That Evolves And Grows With Your Business, personalized customer experiences by directing callers to the right resource. It enables callers with self-service interactive voice response, Saves Time, Reduces Costs, IVR Systems Helps Businesses Scale. Review collected by and hosted on G2.com.

What do you dislike about Verizon Network Based IVR?

1) Advertised pricing doesn't include fees. Could you give me the REAL price upfront? These deceptive practices must stop! If you have ever had a customer service rep hang up during a service call or you were put on hold, and you were stuck listening to hold music, no, that is not good. Review collected by and hosted on G2.com.

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