Their customer support has been top-notch. Every time we’ve reached out with a question or an issue, they’ve responded quickly and helped get it resolved. Jake Bamford and the rest of the team have been fantastic to work with, and the overall experience has been consistently positive. Review collected by and hosted on G2.com.

At times, we’ve had to contend with system outages, but when they do occur, they’ve been quick to resolve them. They’ve also made themselves available after hours for emergency issues, which has been really helpful. During those situations, they communicate clearly and keep us informed as well. Review collected by and hosted on G2.com.

The customer service is amazing and it is so easy to use the website and everything is incredibly accessible. Using Usio for our interns has been the best decision we ever made and it has a multitude of features that make frequent usage simple and fast. Spencer Waddell is also another reason why we love Usio so much. He has always helped us with any concerns and guided us through every step, which we really appreciate. Review collected by and hosted on G2.com.

I don't dislike anything about Usio. It has met all of our needs. Review collected by and hosted on G2.com.

I like the easy access with Usio and how I'm able to send out virtual gift cards without much of an issue. I also appreciate the ability to make corrections easily, such as adjusting the amount if I sent the wrong amount by mistake. This feature of making corrections automatically, using negative amounts, makes it really easy for me. I also Appreciate all the time and effort that was given by Spencer Waddell and Leigh Hardin. Review collected by and hosted on G2.com.

I don't like that resending an email for the gift cards is not an option for me directly through the portal, so I have to contact a service member to resend emails. Also, having to email for service requests is not great, I wish there was an option for a quick phone call or even a chatbot. Review collected by and hosted on G2.com.

I love that Usio makes it easy to process payments taken both online and in person. The customer service is impeccable, and I like that I can reach out to my representative, Gia Gant, who always addresses and resolves my issues. Even after hours, I can email and they get back to me quickly. It's nice to have a personal touch, especially since I work with people who are less technically savvy. Usio is attached to our websites for a donation page and a dedicated hosted page, which makes taking donations or recurring billing easy. I also appreciate that the initial setup was very easy, and I currently recommend Usio all the time. Review collected by and hosted on G2.com.

I really have no problems with Usio except that when I mention it to people they are like who and they do what? But I guess payment processors are not what a lot of people think of. Review collected by and hosted on G2.com.

I really appreciate how Usio has automated the vendor payout process; it was very manual before using our banking portal. I like the extensive data and details Usio provides for each transaction, which gives us confidence and allows us to share data with vendors if there are payment issues. I must also mention the excellent customer service provided by reps like Marie Arellano, who went above and beyond to coordinate with the IT department for custom reports. Review collected by and hosted on G2.com.

The UI of Usio is a bit outdated and it can be improved. When I go to the search option, there are strict parameters I can use instead of a blanket search. With AI becoming popular, it'd be easier to have blanket search options. Review collected by and hosted on G2.com.

What I like best about USIO is how seamlessly it integrates with our platform and simplifies ACH processing. The system is reliable, and their team is responsive and helpful whenever we need support, especially Jake! It’s made managing payments much more efficient for our team. Review collected by and hosted on G2.com.

Nothing notable, overall it’s been a very positive experience. Any improvements would just be minor enhancements to reporting and visibility. Review collected by and hosted on G2.com.

I am consistently impressed by the level of service and dedication Marie brings to our partnership with USIO. She is incredibly receptive to our correspondence, ensuring that no detail is overlooked. What sets Marie apart is her proactive nature; she frequently goes out of her way to accomplish our requests, often exceeding expectations. Her commitment to our shared success makes her an invaluable asset to the USIO team and a joy to work with. ~ Frank Canace, President, clubcloud, LLC. Review collected by and hosted on G2.com.

Since USIO doesn’t have a single point of truth for its data, it’s impossible for us to provide our customers with a single source of truth through API integration. Because we want to take responsibility for data delivery, we have to manually compile and deliver reports to share with our customers. ~ Frank Canace, President, clubcloud, LLC. Review collected by and hosted on G2.com.

I use Usio for ACH processing and appreciate its ease of use. The customer service is excellent, with support, particularly Marie, responding quickly to any concerns or questions I might have. The software is straightforward, and the reporting is clear. Everything has worked well with Usio, and the initial setup was very easy. Review collected by and hosted on G2.com.

The single payment entry can increase a little easier. A shorter time period to have the single payment entry limit increase. Review collected by and hosted on G2.com.

I find Marie Arellano's support since 2018 amazing. She's responsive and always goes above and beyond to help us. Usio plays a critical part in our business model as an ACH processing company. I appreciate their eagerness to help and their responsiveness. Everything works very well, and the initial setup was easy. Review collected by and hosted on G2.com.

0.5% for R29 restrictions is an issue when banks change their system and everything was going well before new updates. Review collected by and hosted on G2.com.

What I appreciate most is how easy it is to use and how smoothly it integrates with our software provider. Also, our contact person, Marie, has been a pleasure to work with, she is quick to respond and resolves issues promptly. Review collected by and hosted on G2.com.

We’ve been a customer for over six years, and the only issue we’ve run into is that we’d like to be able to use the platform to accept larger payments. Review collected by and hosted on G2.com.