Usio Reviews & Product Details

The customer service is amazing and it is so easy to use the website and everything is incredibly accessible. Using Usio for our interns has been the best decision we ever made and it has a multitude of features that make frequent usage simple and fast. Spencer Waddell is also another reason why we love Usio so much. He has always helped us with any concerns and guided us through every step, which we really appreciate. Review collected by and hosted on G2.com.

I don't dislike anything about Usio. It has met all of our needs. Review collected by and hosted on G2.com.

I really appreciate how Usio has automated the vendor payout process; it was very manual before using our banking portal. I like the extensive data and details Usio provides for each transaction, which gives us confidence and allows us to share data with vendors if there are payment issues. I must also mention the excellent customer service provided by reps like Marie Arellano, who went above and beyond to coordinate with the IT department for custom reports. Review collected by and hosted on G2.com.

The UI of Usio is a bit outdated and it can be improved. When I go to the search option, there are strict parameters I can use instead of a blanket search. With AI becoming popular, it'd be easier to have blanket search options. Review collected by and hosted on G2.com.

I am consistently impressed by the level of service and dedication Marie brings to our partnership with USIO. She is incredibly receptive to our correspondence, ensuring that no detail is overlooked. What sets Marie apart is her proactive nature; she frequently goes out of her way to accomplish our requests, often exceeding expectations. Her commitment to our shared success makes her an invaluable asset to the USIO team and a joy to work with. ~ Frank Canace, President, clubcloud, LLC. Review collected by and hosted on G2.com.

Since USIO doesn’t have a single point of truth for its data, it’s impossible for us to provide our customers with a single source of truth through API integration. Because we want to take responsibility for data delivery, we have to manually compile and deliver reports to share with our customers. ~ Frank Canace, President, clubcloud, LLC. Review collected by and hosted on G2.com.

I use Usio for ACH processing and appreciate its ease of use. The customer service is excellent, with support, particularly Marie, responding quickly to any concerns or questions I might have. The software is straightforward, and the reporting is clear. Everything has worked well with Usio, and the initial setup was very easy. Review collected by and hosted on G2.com.

The single payment entry can increase a little easier. A shorter time period to have the single payment entry limit increase. Review collected by and hosted on G2.com.

What I appreciate most is how easy it is to use and how smoothly it integrates with our software provider. Also, our contact person, Marie, has been a pleasure to work with, she is quick to respond and resolves issues promptly. Review collected by and hosted on G2.com.

We’ve been a customer for over six years, and the only issue we’ve run into is that we’d like to be able to use the platform to accept larger payments. Review collected by and hosted on G2.com.

USIO's customer support and response time is great! Review collected by and hosted on G2.com.

When we have funded above our balance, the batch is rejected rather than held. If we were notified, we could replenish the prefund account and process the file. Review collected by and hosted on G2.com.

Usio provides integrated payments solutions that we have plugged into our software solution to accept credit card and ACH payments online. Their experienced staff is a phone call away and is extremely resourceful. Implementation and integration has been a breeze!

We leverage them for Merchant Services, Bill Printing and Mailing, Disbursement, and Escheatment. Review collected by and hosted on G2.com.

They provide the ability to accept multiple payment channels like CC, Debit, Mobile Wallets, ACH, etc. however, they do not have a solution for Venmo (which is commonly asked for by our clients.) We understand the risk/difficulty with Venmo, as it is meant for Peer to Peer payments however, customers of our merchants have available balances in their venmo wallets and would like the ability to utilize those balances to make payments. . Review collected by and hosted on G2.com.

Our organization has been using USIO.com for over a year now, and we couldn't be happier with the service. The platform is incredibly user-friendly, making it easy for our team to manage and process payments efficiently.

Customer support at USIO.com is top-notch. Whenever we've had questions or needed assistance, their team has been prompt, knowledgeable, and genuinely helpful. It's clear that they prioritize their customers and strive to provide the best possible service.

Additionally, the integration capabilities with our existing systems have been a game-changer. The setup was straightforward, and the platform's compatibility with various software solutions has saved us a lot of time and effort. Review collected by and hosted on G2.com.

We currently don't see any downsides with our partnership with Usio. Review collected by and hosted on G2.com.

Usio has a phenominal corporate culture, from the top down this team is humble, solutions oriented and relationship centered. They have a great team of very knowledgable payments professionals leveraging great technology stack that can deliver a variety of solutions based on need. Review collected by and hosted on G2.com.

Usio is very responsive to client demands and needs, sometimes this requires outside-the-box problem solving that they are adept at, but getting the right solution sometimes takes time as, depending on the issue, a sponsor banks requirements may need to be considered. I dont see this as much as an Usio issue as more of a reality of the Fintech space, but definitely something that needs to be factored in to planning. They have a feature rich platform that can do a LOT, you just need to be strategic in how you want to roll products out. Review collected by and hosted on G2.com.

Usio was incredible for our company when dealing with a very large issue we faced with banks and merchant providers. They stepped in right away to execute a solution and we were up and running within hours of contacting them. Review collected by and hosted on G2.com.

At the time we were using Usio we weren't able to have the apple pay solution we were looking for but I've heard that since then, they have devised a solution. Review collected by and hosted on G2.com.