I really appreciate Userlytics for their very attentive and supportive customer service. Whenever I reach out, I quickly get an answer and don't have to worry about work being held up or project issues arising due to any delays on their part. Recently when I requested information for a quote to renew the service for another year, I received everything I needed back promptly and without delay. Review collected by and hosted on G2.com.

Occasional bugs on the platform or issues with participants being unable to join a session. Review collected by and hosted on G2.com.

I like the ease of use of Userlytics, and the speed with which it provides answers. The auto-generated transcripts are another great feature. I also find the AI insights to be good, although they're not quite reliable yet. Setting up Userlytics was very easy for me, perhaps because I've used this and similar products in other roles before. Review collected by and hosted on G2.com.

The AI insights are buggy, and there are issues like freezing or glitching when generating answers. Also, some testing methods like card sorting are not optimized for mobile screens. Review collected by and hosted on G2.com.

The reporting feature of the app is my favorite part. It was very easy to organize participant responses for our final report. Review collected by and hosted on G2.com.

The largest dislike I have for Userlytics is the limitation on time a study link is available for users. It would have been nice to have an option to space a single study over the course of a week. Review collected by and hosted on G2.com.

I appreciate Userlytics' access to high-quality users who provide invaluable insights. This access is crucial because it enables me to gather direct feedback from users to inform my UX strategy effectively. I find that many other platforms offer similar survey creation capabilities but often result in poor quality and unhelpful responses. In contrast, Userlytics provides tangible insights that I can directly apply to my strategic planning, which sets it apart from competitors. Furthermore, the initial setup of Userlytics was very easy for me, simplifying my transition and enabling me to utilize its features without hassle. These aspects, combined, enhance the overall value of Userlytics for me. Review collected by and hosted on G2.com.

I wish the results analytics were more developed, featuring pre-made visuals that could be easily shared with my team to provide a quick summary of survey performance. Additionally, a word cloud for qualitative responses would be beneficial. The inclusion of simple visuals for quantitative questions and potential LLM integration to synthesize qualitative insights would greatly enhance usability. Review collected by and hosted on G2.com.

I enjoy using Userlytics for its easy-to-use platform which allows me to recruit participants and record sessions effortlessly. The ease and functionality of the platform significantly streamline the research process, allowing for both unmoderated and moderated testing. I also appreciate Userlytics' responsive and friendly operations team and support staff. Their promptness in addressing issues is impressive, as I experienced when they efficiently edited a video to blur parts of my screen, ensuring the privacy of sensitive information. This was accomplished within two to three hours, making the video ready for public sharing. The combination of the platform's usability and the team's responsiveness makes the overall experience with Userlytics very delightful and efficient. Additionally, the setup process for Userlytics was quick and straightforward, aided by customer support every step of the way, which made it very easy to get up and running with our first studies. Review collected by and hosted on G2.com.

I find the ability to identify who is speaking during the transcription process challenging to distinguish between my speech and that of the participants or clients. This deficiency makes it a bit tricky to review and analyze conversations effectively. Review collected by and hosted on G2.com.

Wide variety of respondents via their panels and their support team. The pricing is reasonable too Review collected by and hosted on G2.com.

Dislike is a strong word. I don't dislike anything but do feel the UI/UX of the site could be smoother Review collected by and hosted on G2.com.

I really like Userlytics for multiple reasons. The platform has an impressive global participant pool that covers over 135 countries, which is crucial for conducting diverse research. Its AI-powered qualitative analysis tools are also a standout feature, as they allow for deeper insights from user data. Userlytics offers unlimited team access without any extra costs, promoting a more democratic research process by enabling collaboration across the entire team. The professional UX Consulting services offered are invaluable for efficiently planning and moderating tests, as well as analyzing results. Another great aspect is Userlytics' integration with popular design tools like Figma and AdobeXD, which streamlines the workflow significantly. I also find the customization options especially useful; being able to create custom screeners to target specific user groups, along with the flexibility to conduct various types of tests like card sorting and usability testing, greatly enhances the research process. Moreover, Userlytics is exceptional for remote usability tests, as it provides video and screen recordings for thorough behavior analysis, and the responsive customer support is commendable. The setup process is fairly straightforward, with clear steps and a user-friendly interface that is easy to navigate even for beginners. Review collected by and hosted on G2.com.

I dislike the usability and interface design of Userlytics, which some users find cumbersome, non-intuitive, and slow. Moreover, the interface could be modernized, as it is described by some as dated or clunky. A visually clear design with intuitive navigation would significantly enhance the user experience, especially for those new to the platform. Review collected by and hosted on G2.com.

I find Userlytics fairly efficient in quickly attracting new users to our platform, Spotter Studio. This speed in acquiring users is beneficial as it allows us to rapidly understand how first-time users navigate through our onboarding process, from setting up their profiles to grasping the core principles of our platform. Review collected by and hosted on G2.com.

I think the UI and UX of Userlytics is horrible. It is extremely outdated and not easy to do anything on the platform. The navigation is confusing, making it difficult to add questions to a test plan and moving questions around is super buggy. For a company built on improving usability for others, I would expect a better UX experience. Navigating through a test plan is outdated, glitchy, and cumbersome; it could be simplified completely. Additionally, the initial setup was hard due to a high learning curve. Review collected by and hosted on G2.com.

It is an intuitive tool for user testing. I like the ability to be able to use the Userlytics panel vs. bringing my own users and inputting screeners to get the right testers. Review collected by and hosted on G2.com.

The AI summaries had a hard time generating with my recent test, but I believe this is still a feature in beta. Review collected by and hosted on G2.com.

I really appreciate the ease of prototype integration with Userlytics, which allows me to seamlessly incorporate Figma prototypes into our testing processes. This capability provides quick insights and data results that are invaluable for addressing usability UX problems and answering foundational research questions. The strong partnership I have experienced with Userlytics is another highlight, as I feel confident that our team's vision and goals are understood and executed thoroughly. Additionally, I particularly like the staff at Userlytics, who contribute to the overall positive experience and strong customer support, making the service even more valuable. Review collected by and hosted on G2.com.

Nothing comes to mind Review collected by and hosted on G2.com.