UserLock Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find UserLock's ease of use impressive, enabling quick installation and efficient configuration for enterprise needs. (3 mentions)

Users praise the easy setup of UserLock, appreciating its fast installation and efficient configuration process. (2 mentions)

Users appreciate the setup ease of UserLock, finding it simple and efficient for enterprise-level deployment. (2 mentions)

Users find UserLock's 2FA security effective for integrating with IIS applications using Windows Authentication seamlessly. (1 mentions)

Users commend the efficient support of UserLock, enhancing their experience with quick and helpful assistance. (1 mentions)

Users face access issues due to the absence of a self-service option for external MFA users. (1 mentions)

Users experience authentication issues due to the absence of a self-service option for MFA-enabled external customers. (1 mentions)

Users find the lack of customization concerning, especially with no self-service options for external customers. (1 mentions)

Users find that limited English support makes obtaining assistance from UserLock difficult at times. (1 mentions)

Users find limited OS compatibility a hurdle, affecting the ease of support and overall functionality. (1 mentions)

5 Pros or Advantages of UserLock

1. Ease of Use

Users find UserLock's ease of use impressive, enabling quick installation and efficient configuration for enterprise needs.

See 3 mentions

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Conor D.

Mid-Market (51-1000 emp.)

4.0/5

"Userlock MFA"

What do you like about UserLock?

It is particularly easy to use. Rich set of features. Does exactly what we need it to do. Having looked at several similar products this one was the b

Marco T.

Small-Business (50 or fewer emp.)

5.0/5

"great solution for mfa"

What do you like about UserLock?

Easy to install and configure, enterprise-level software. Excellent integration with Microsoft LDA. Very efficient support

2. Easy Setup

Users praise the easy setup of UserLock, appreciating its fast installation and efficient configuration process.

See 2 mentions

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Marco T.

Small-Business (50 or fewer emp.)

5.0/5

"great solution for mfa"

What do you like about UserLock?

Easy to install and configure, enterprise-level software. Excellent integration with Microsoft LDA. Very efficient support

Steven F.

Small-Business (50 or fewer emp.)

5.0/5

"The simplest way to add 2FA to your clients"

What do you like about UserLock?

The ease to roll out, simple and fast set-up for a great price.

3. Setup Ease

Users appreciate the setup ease of UserLock, finding it simple and efficient for enterprise-level deployment.

See 2 mentions

See Related User Reviews

Marco T.

Small-Business (50 or fewer emp.)

5.0/5

"great solution for mfa"

What do you like about UserLock?

Easy to install and configure, enterprise-level software. Excellent integration with Microsoft LDA. Very efficient support

Steven F.

Small-Business (50 or fewer emp.)

5.0/5

"The simplest way to add 2FA to your clients"

What do you like about UserLock?

The ease to roll out, simple and fast set-up for a great price.

4. 2FA Security

Users find UserLock's 2FA security effective for integrating with IIS applications using Windows Authentication seamlessly.

See 1 mentions

See Related User Reviews

Wim d.

Enterprise (> 1000 emp.)

4.5/5

"Almost 100% fit and excellent support"

What do you like about UserLock?

From all the 2FA solutions I could find on the internet UserLock fits our need to add 2FA to an IIS application using Windows Authentication.

5. Customer Support

Users commend the efficient support of UserLock, enhancing their experience with quick and helpful assistance.

Users find limited OS compatibility a hurdle, affecting the ease of support and overall functionality.

See 1 mentions

See Related User Reviews

Conor D.

Mid-Market (51-1000 emp.)

4.0/5

"Userlock MFA"

What do you dislike about UserLock?

Support teams limited English has made support challenging at times.

Conor D.

IT Manager

Mid-Market (51-1000 emp.)

5/13/2025

"Userlock MFA"

4/5

What do you like best about UserLock?

It is particularly easy to use. Rich set of features. Does exactly what we need it to do. Having looked at several similar products this one was the best fit for our needs Review collected by and hosted on G2.com.

What do you dislike about UserLock?

Support teams limited English has made support challenging at times. Review collected by and hosted on G2.com.

Verified User in Plastics

Small-Business (50 or fewer emp.)

5/17/2025

"Installation and management A unique product, also the company staff is great in terms of support."

5/5

What do you like best about UserLock?

Fast adaptation, the product does not get bogged down in details Review collected by and hosted on G2.com.

What do you dislike about UserLock?

I haven't experienced any negative situation so far. Review collected by and hosted on G2.com.

Steven F.

Account Manager

Small-Business (50 or fewer emp.)

2/5/2025

"The simplest way to add 2FA to your clients"

5/5

What do you like best about UserLock?

The ease to roll out, simple and fast set-up for a great price. Review collected by and hosted on G2.com.

What do you dislike about UserLock?

Nothing, this is an easy to deploy solution for our Managed Service clients. Review collected by and hosted on G2.com.

Marco T.

CTO

Small-Business (50 or fewer emp.)

2/7/2025

"great solution for mfa"

5/5

What do you like best about UserLock?

Easy to install and configure, enterprise-level software. Excellent integration with Microsoft LDA. Very efficient support Review collected by and hosted on G2.com.

What do you dislike about UserLock?

for now nothing to report. the software meets our requests Review collected by and hosted on G2.com.

Wim d.

Senior Platform Engineer

Enterprise (> 1000 emp.)

12/11/2024

"Almost 100% fit and excellent support"

4.5/5

What do you like best about UserLock?

From all the 2FA solutions I could find on the internet UserLock fits our need to add 2FA to an IIS application using Windows Authentication. Review collected by and hosted on G2.com.

What do you dislike about UserLock?

The lack of a user self-service option, all our MFA enabled users are external customers. Review collected by and hosted on G2.com.

Andreas L.

CIO

Small-Business (50 or fewer emp.)

1/28/2021

"Simple and reliable"

5/5

What do you like best about UserLock?

UserLock is a very simple and self-explanatory software. Once set up, it does its job without having to change anything. I have tested several 2FA software. In the end, I stuck with UserLock because I have almost no administrative effort. I really like the reports and the control of who is connected to which device. The Geo Location also works well. One of my employees was abroad and couldn't log in, so I know that this function is also good. Review collected by and hosted on G2.com.

What do you dislike about UserLock?

What I don't like so much is the fact that when changes are made in AD, the group has to be recreated in UserLock because it doesn't update the users. I have noticed this twice so far. I simply deleted the respective group and copied another group and adjusted the group. Review collected by and hosted on G2.com.

Avichai C.

SysAdmin

Mid-Market (51-1000 emp.)

1/28/2021

"Nice system!"

4.5/5

What do you like best about UserLock?

The ability to see the sessions and where users are logged in. It helps on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about UserLock?

First - I would add control over computer accounts and not just users. For example, on a certain computer only users x, y, z can connect. Currently, the rules of the restrictions are by users only.

Second - there is a bug that sometimes when a user logs in via MFA, the desktop appears with the "Enter MFA code" screen. (while it should appear only after the MFA authentication). Review collected by and hosted on G2.com.

Recommendations to others considering UserLock:

I would add control over computer accounts and not just users. For example, on a certain computer only users x, y, z can connect. Currently, the rules of the restrictions are by users only. Review collected by and hosted on G2.com.

What problems is UserLock solving and how is that benefiting you?

Many...

for example:

* Helps to keep the computers fast by limiting the users to one session only, so the RAM/Processors aren't getting to 100%.

* Helps to see where the users are connected so we can easily control their computers. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

9/12/2018

"Important Resource"

4/5

What do you like best about UserLock?

This was an important resource for our company, especially in order to protect many confidential files and information. Review collected by and hosted on G2.com.

What do you dislike about UserLock?

This is ideal for a company with a large number of employees and remote workers, being in a small company, we ended up not needing enough of this software's resources to make it worth the cost. Review collected by and hosted on G2.com.