# UserLock Reviews
**Vendor:** IS Decisions  
**Category:** [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 8
## About UserLock
UserLock delivers Identity & Access Management (IAM) for organizations built on Microsoft Active Directory. It protects logins to corporate networks and SaaS applications across hybrid, remote, and even offline or air-gapped environments. UserLock verifies AD identity access with multi-factor authentication (MFA), single sign-on (SSO), and context-aware access controls, making secure logins seamless for users and simple for IT teams. Unlike cloud-first IAM solutions, it strengthens security without replacing AD or requiring complex identity migrations. Administrators gain real-time visibility and control over user sessions to stop account sharing, limit concurrent logins, and respond instantly to suspicious activity. Detailed auditing and reporting help organizations meet compliance standards such as ISO 27001, HIPAA, and NIS2.



## UserLock Pros & Cons
**What users like:**

- Users find UserLock to be **particularly easy to use** , with a simple setup and excellent integration capabilities. (3 reviews)
- Users praise the **easy setup** of UserLock, highlighting its quick installation and efficient configuration process. (2 reviews)
- Users appreciate the **ease of setup** with UserLock, finding it quick and straightforward for enterprise use. (2 reviews)
- Users highlight the **customizable 2FA integration** of UserLock, perfectly fitting various application security needs. (1 reviews)
- Users praise the **efficient support** of UserLock, enhancing their experience with easy installation and configuration. (1 reviews)
- Ease of Management (1 reviews)
- Easy Integrations (1 reviews)
- Efficiency (1 reviews)
- Features (1 reviews)
- Implementation Ease (1 reviews)

**What users dislike:**

- Users experience **access issues** due to the absence of a self-service option for MFA, particularly for external customers. (1 reviews)
- Users face **authentication issues** due to the absence of a self-service option for MFA, impacting external customers. (1 reviews)
- Users are frustrated by the **lack of customization** , especially the absence of a self-service option for external customers. (1 reviews)
- Users find the **limited English support** challenging, which can hinder their overall experience with UserLock. (1 reviews)
- Users find the **limited OS compatibility** of UserLock restrictive and challenging for support and functionality. (1 reviews)
- Poor Customer Support (1 reviews)

## UserLock Reviews
  ### 1. Userlock MFA

**Rating:** 4.0/5.0 stars

**Reviewed by:** Conor D. | IT Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 13, 2025

**What do you like best about UserLock?**

It is particularly easy to use. Rich set of features. Does exactly what we need it to do. Having looked at several similar products this one was the best fit for our needs

**What do you dislike about UserLock?**

Support teams limited English has made support challenging at times.

**What problems is UserLock solving and how is that benefiting you?**

Securing our internal network

  ### 2. Installation and management A unique product, also the company staff is great in terms of support.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Plastics | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 17, 2025

**What do you like best about UserLock?**

Fast adaptation, the product does not get bogged down in details

**What do you dislike about UserLock?**

I haven't experienced any negative situation so far.

**What problems is UserLock solving and how is that benefiting you?**

For now I prefer 2fa access to my servers, it is very fast and convenient compared to other products

  ### 3. The simplest way to add 2FA to your clients

**Rating:** 5.0/5.0 stars

**Reviewed by:** Steven F. | Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2025

**What do you like best about UserLock?**

The ease to roll out, simple and fast set-up for a great price.

**What do you dislike about UserLock?**

Nothing, this is an easy to deploy solution for our Managed Service clients.

**What problems is UserLock solving and how is that benefiting you?**

We needed a quick and easy solution to roll out to our client.

Support has been amazing from our Account Manager Dominica and the back-end tech team.

  ### 4. great solution for mfa

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marco T. | CTO, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 07, 2025

**What do you like best about UserLock?**

Easy to install and configure, enterprise-level software. Excellent integration with Microsoft LDA. Very efficient support

**What do you dislike about UserLock?**

for now nothing to report. the software meets our requests

**What problems is UserLock solving and how is that benefiting you?**

Makes network access more secure for users

  ### 5. Almost 100% fit and excellent support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Wim d. | Senior Platform Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** December 11, 2024

**What do you like best about UserLock?**

From all the 2FA solutions I could find on the internet UserLock fits our need to add 2FA to an IIS application using Windows Authentication.

**What do you dislike about UserLock?**

The lack of a user self-service option, all our MFA enabled users are external customers.

**What problems is UserLock solving and how is that benefiting you?**

It replaces the old Microsoft on-prem MFA solution we used and it's very user/admin friendly!

  ### 6. Simple and reliable

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andreas L. | CIO, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 28, 2021

**What do you like best about UserLock?**

UserLock is a very simple and self-explanatory software.
Once set up, it does its job without having to change anything.
I have tested several 2FA software. In the end, I stuck with UserLock because I have almost no administrative effort. 
I really like the reports and the control of who is connected to which device.
The Geo Location also works well. One of my employees was abroad and couldn't log in, so I know that this function is also good.

Translated with www.DeepL.com/Translator (free version)

**What do you dislike about UserLock?**

What I don't like so much is the fact that when changes are made in AD, the groupe has to be recreated in UserLock because it doesn't update the users. I have noticed this twice so far.
I simply deleted the respective group and copied another group and adjusted the group.

**What problems is UserLock solving and how is that benefiting you?**

I have solved the 2FA with UserLock to increase security in case a password is compromised.

  ### 7. Nice system!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Avichai C. | SysAdmin, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 28, 2021

**What do you like best about UserLock?**

The ability to see the sessions and where users in logged in. it helps on daily basis

**What do you dislike about UserLock?**

First - I would add control over computer accounts and not just users.  For example, on a certain computer only users x, y, z can connect.  Currently the rules of the restrictions are by users only.

Secound - there is a bug that sometimes when user's logging in via MFA, the desktop appears with the "Enter mfa code" screen. (while it shoud sppear only after the MFA autentication).

**Recommendations to others considering UserLock:**

I would add control over computer accounts and not just users.  For example, on a certain computer only users x, y, z can connect.  Currently the rules of the restrictions are by users only.

**What problems is UserLock solving and how is that benefiting you?**

many..
for example:

* helps to keep the computers fast by limit the users for one session only, so the RAM/Processors aren't getting to 100%. 
* helps to see where the users are connected so we can easly control there computers.

  ### 8. Important Resource 

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 12, 2018

**What do you like best about UserLock?**

This was an important resource for our company, especially in order to protect many confidential files and information. 

**What do you dislike about UserLock?**

This is ideal for a company with a large number of employees and remote workers, being in a small company, we ended up not needing enough of this softwares resources to make it worth the cost. 

**What problems is UserLock solving and how is that benefiting you?**

Confidentiality, security, personnel management. 



- [View UserLock pricing details and edition comparison](https://www.g2.com/products/userlock/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+04%3A51%3A21+-0500&secure%5Bsession_id%5D=22e65795-6491-4d1d-b513-186a232369fc&secure%5Btoken%5D=cb3b4836a2d5b87446e90c13664bc0cccefcb1066ff5b005d17d9b86b56b56db&format=llm_user)

## UserLock Features
**Authentication type**
- Hardware Token-Based
- Software Token
- Biometric Factor
- Mobile-Push
- Risk-Based Authentication

**Administration**
- Bi-Directional Identity Synchronization
- Policy Management
- Cloud Directory
- Application Integrations

**Administration**
- Policy, User, and Role Management
- Approval Workflows
- Automated Provisioning
- Bulk Changes
- Centralized Management
- Self-Service Access Requests

**Functionality**
- User provisioning
- Password manager
- Single Sign-on
- Enforces policies
- Authentication
- Multi-factor authentication

**Generative AI**
- AI Text Summarization

**Functionality**
- Multi-Device Sync
- Backup

**System Control**
- Device Control
- Web Control
- Application Control
- Asset Management
- System Isolation

**Functionality**
- Multi-Factor Authentication
- Single Sign-On
- BYOD support
- Password Vault
- Centralized management
- Role-based security
- Live notifications
- Live session recording & playback
- Hide passwords
- Temporary, time-limited privilege

** Type**
- On-premises solution
- Cloud-solution

**Vulnerability Prevention**
- Endpoint Intelligence
- Firewall
- Malware Detection

**Monitoring**
- Audit Logging
- Activity Logging
- Anomaly Detection

** Reporting**
- Tracking
- Reporting
- Access & Permission Change Reporting
- Compliance & Audit Trail Export

**Implementation**
- Easy Setup
- Mobile SDK
- Web SDK

**Security Management**
- Incident Reports
- Security Validation

**Reporting**
- Audit log
- Reporting

**Authentication & Authorization - Identity and Access Management (IAM)**
- Adaptive & Contextual Access Control

**Administration & Governance - Identity and Access Management (IAM)**
- Identity Lifecycle Management
- Self‑Service Account Management

**Generative AI - Identity and Access Management (IAM)**
- AI‑Driven Access Anomaly Detection
- Automated Policy Tuning
- Predictive Role Recommendations

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