What I like best about UserGuiding is that it helps me manage educational guidance and support content in a much more simple and organized way. I work as a Dietician and Nutritionist and also create health education content for social media, so I use it for preparing wellness guidance, onboarding information, hydration tips, patient awareness content, and knowledge base articles that people can easily understand and follow.

The interface feels clean and easy during daily work, and implementation was also smooth without needing much technical setup. I like that guides, checklists, hotspots, banners, resource centers, and knowledge base content can all be managed from one place. It is useful while creating step by step educational guidance and informational resources for patients, learners, or people who follow my health related content online. The knowledge base and AI support features are also helpful because they make articles and wellness information easier to search and access. Features like onboarding flows, resource centers, analytics, announcements, and article organization help a lot while managing larger educational and wellness related content regularly. Sometimes I also prepare learning material and guidance notes for students or learners, so keeping everything arranged properly saves time during regular workflow.

I also liked that updates and informational content can be edited quickly whenever I need to add new diet guidance, seasonal health tips, or follow up information. Customer support was also helpful during regular use, and integration with browser based work felt simple. Overall it helps me manage health education and knowledge related content in a more professional and organized way during daily work. Review collected by and hosted on G2.com.

Sometimes when managing larger guides or knowledge base content, finding specific settings or sections can take a little time in the beginning because there are many features available in the dashboard. I also noticed that a few pages may feel slightly slow while switching between different sections, but overall the platform works smoothly for regular educational and wellness content management work. Review collected by and hosted on G2.com.

We can now reach our users beyond our usual communication channels. At our company, we especially like the product updates pages. Before Userguiding, it was difficult to communicate product updates clearly and consistently; with Userguiding, it has become much easier and more reliable. Whenever I’ve had questions or doubts, I’ve been able to resolve them with help from the support assistant. We’re also planning to use the AI Assistant—we just need to expand our knowledge base first so it has the right information to work with. Review collected by and hosted on G2.com.

As a UX/UI designer, I wish the user interface were more cohesive and better integrated. For example, I think the editor should live in one dedicated area; as it stands, it feels like the same mechanism is split across too many different paths, which creates unnecessary bifurcations. Because of that, I sometimes lose track of where I am and get lost while navigating. Secondly, I don’t feel the pricing is fair given the limitations around guides. Review collected by and hosted on G2.com.

Userguiding makes it easy to implement onboarding flows, surveys, and other user guides. They also offer an out-of-the-box "resource center" you can embed in your platform to share resources or "announce" updates to your users. You don’t need a developer to set these up, and there are plenty of customization options to tailor everything to your needs.

The cherry on top is their support team. They’ve been great to work with and were always quick to respond and help whenever we needed it. Review collected by and hosted on G2.com.

Not much to add overall. I did run into trouble formatting “tables” inside Userguiding product update “posts,” though. There wasn't an out of box option to create tables.Their support team has noted this feature request as well. :) Review collected by and hosted on G2.com.

What I like most about UserGuiding is the ease of the interface, which is very well organized, with few buttons, making it intuitive and easy to use. It really communicates with the human being, which makes the experience much better. Furthermore, the UserGuiding interface is easier to use compared to another similar tool we used before. The plans and the possibility of including more people in the team are also positive points. There are also filters to view reports, which are excellent for data analysis. Review collected by and hosted on G2.com.

Regarding the support within the tool, I know that Dylan is very good, but he cannot direct to human support, so this lack of visibility for human support should be more visible within the tool. And some documents are only in English, they are not in other languages like Portuguese. Review collected by and hosted on G2.com.

UserGuiding is fully integrated with our product, and the features they’ve been building lately are great. The fact that it auto-translates into all the different languages we use to communicate with our customers is a lifesaver. We use posts on a weekly basis. and being able to see the performance of our communications is great! Review collected by and hosted on G2.com.

I think the UX/UI could be improved. Some things are still hard to find in the menu, and I often have to click through multiple sections just to locate what I’m looking for. Review collected by and hosted on G2.com.

The possibility it creates, to carry out announcements, tours, surveys, or onboardings without development in the product. This greatly facilitates our day-to-day in our company. Review collected by and hosted on G2.com.

I started testing automatic segmentation for A/B testing and found that the metrics are still quite basic; I believe there could be more analysis options.

As for the export, it is done in CSV. Since I always work with action data in Excel, this ends up being cumbersome because it's not in the same format. I would like that, when exporting reports, it would be possible to make combinations for data analysis directly through the tool itself.

Additionally, the Survey settings, for me, could offer more options. I still think they are limited, and we use this functionality very frequently. Review collected by and hosted on G2.com.

I like the functionality available at the survey builder level. There are a lot of granular options to get to exactly my desired experience for end users. Review collected by and hosted on G2.com.

I wish it was easier to review results more granularly in the ui. For example, it would be helpful for me to view survey results comparing against previous time period. It would also be helpful to filter the results list by useful criteria, like rating = 1 star. That way I can assess results for the most critical insights without exporting. Review collected by and hosted on G2.com.

I like that UserGuiding is intuitive and very easy to configure. It's clear and easy to create new engagements, surveys, or guides. The feature that allows me to see who saw the NPS and who didn't, along with response rates and insights, is very helpful. Everything is built into one place, which means I don't need to send out emails and hope they get noticed. I also appreciate the platform's clarity, ease of use, competitive pricing, and good service and support. Review collected by and hosted on G2.com.

Regarding the NPS specifically, I would prefer having everything more clear in the NPS itself. It's a bit of a nuisance that I need to go to a different screen to see who didn't engage with it. Creating guides is relatively easy and intuitive, but sometimes it could be a hassle. Also, segmenting users can be confusing at times, especially with how the filter works, but once I get the hang of it, it's relatively easy to work with. Review collected by and hosted on G2.com.

Helping users navigate a new application is sometimes difficult. User Guiding ensures that new users can take time on their own when onboarding to familiarize themselves with the interface. Pairing this with live training is a great way to make customers feel supported. Review collected by and hosted on G2.com.

Sometimes when we are looking to target a certain CS Selector, UG has a hard time accurately adding the tooltip to the specific button we're looking for it to focus on. Without knowing much about coding, I've had to learn a bit about the targets UG is looking for. Not the worst thing. Review collected by and hosted on G2.com.

A very drag and drop alternative compared to some of the other alternative available in the market. I've been using for two years and iterations have never been easier. Review collected by and hosted on G2.com.

The plugin sometimes glitches which is annoying. Refreshing helps, but sometimes I had to go back, remove and add it again. Review collected by and hosted on G2.com.