I love that when I have an open opportunity, UserGems will email me alerting me of past users at that company. This can help me be strategic and creative in my multithreading efforts. At the very least, I can point to a person in the company that the champion could get an organic review of our product from (and who better to trust than someone internal?) Review collected by and hosted on G2.com.

I don't dislike anything about Usergems. They literally only do me favors! Review collected by and hosted on G2.com.

Amazing support team, great user interface, flawless integration Review collected by and hosted on G2.com.

Nothing that stands out at the moment, really superb Review collected by and hosted on G2.com.

1. Usergems has provided me valuable insights into customer behavior, allowing me to make data-driven decisions and implement targeted strategies to drive growth.

2. Usergems helped me identify customers likely to refer others, enabling companies to tap into the power of word-of-mouth marketing and leverage their existing customer base for acquiring new customers.

3. Usergems offers integration with popular CRM systems and marketing tools, making it convenient for businesses to incorporate customer intelligence into their existing workflows without disrupting their established processes. Review collected by and hosted on G2.com.

1. While Usergems offers integration with popular CRM systems and marketing tools, some limitations or compatibility issues exist with specific platforms.

2. Usergems primarily caters to B2B companies, which means its features and functionalities may not be as suitable for businesses in other sectors or those with different customer profiles. Review collected by and hosted on G2.com.

User Gems has been highly beneficial in allowing me to be more productive during the day. Before using UserGems, I would spend at least 30 minutes in the morning reviewing the calls I had for the day, confirming the people I would be meeting with while also taking a moment to be refreshed with where we are in the conversation. UserGems provides all the information quickly and efficiently as the tool integrates with my calendar. Review collected by and hosted on G2.com.

UserGems produces an email of recommended leads in my name that have recently switched jobs. At times it feels like the list is showing recommendations for who I should contact that don't always fit my ideal customer. Review collected by and hosted on G2.com.

This is the only automated way that I know of to seamlessly track a large database of users when they change jobs, and update the info directly in salesforce without manual uploads.

Generally it works well and the team is super helpful.

This is great for PLG companies who really invest in a large volume of power users, and then want to keep them as they change jobs, rather than starting from scratch. Review collected by and hosted on G2.com.

While UserGems is a great resource, I'm surprised when some of the data comes in so long after the fact. Most data is super prompt, but some data lags a few months or longer, or never appears. Sometimes, our reps manually find job changes on linkedin that UserGems never caught.

But by and large, UserGems is the only way to do this at scale and much more effective than our reps doing it by hand! Review collected by and hosted on G2.com.

The best thing about usergems is that it does alot of the work for you. How else would you know that you have an advocate at a target company? Usergems is like selling with rocket fuel. Review collected by and hosted on G2.com.

Sometimes the information can be a little out of date or vague, for example you might reach out to someone tagged as a former customer who was part of an entirely different team, its not perfect! Review collected by and hosted on G2.com.

In my current role, I am using UserGem to track accounts that have changed positions or companies. I really like its ability to deliver real-time updates on account movements. The platform's database is constantly updated, ensuring that the information I accessed is current and reliable. This proved to be crucial in staying ahead of the competition and identifying emerging opportunities. Review collected by and hosted on G2.com.

Sometimes the information on accounts can get confused by similar names. Review collected by and hosted on G2.com.

I absolutely love the idea. I think that in the right situation, UG could be an excellent addition to a tech stack. Review collected by and hosted on G2.com.

Our current situation was just not quite optimized to get the most out of UG. This was not a problem with the product, but just something we didn't realize early enough. Review collected by and hosted on G2.com.

UserGems is a great way to identify low hanging fruit. One great part about our software is that when a user joins a new organization, they love bringing our tool onboard. This allows us to start those conversations sooner rather than later. Review collected by and hosted on G2.com.

At the moment, there is not a whole lot I dislike about using the tool. The automations make it very easy to not have to go out of my way to interact with the tool Review collected by and hosted on G2.com.

The tool directly integrates with our CRM (SalesForce) allowing us to manage/track where our champions are moving to within companies and organizations.

I really like that I get a summary email every few days with newly surfaced contacts to help my prospecting numbers for the day....and yes, each surfaced contact in those emails has a direct SalesForce link!

Here is a quick win story for you:

The company I work for onboarded UserGems about 6 months prior to when this "win" occurred. Our team had been using UserGems and getting a lot of traction with prospects + referrals from prospects that weren't within our ICP anymore.

I ended up getting ahold of someone great! UserGems had surfaced this person who would have otherwise flown under the radar because they worked at a few companies before starting this new position. I reached out to congratulate him and offer some lunch, on me, to reconnect.

He was happy I reached out and said he loved our product back in the day. From there it was easy. I put him in touch with our Account Executive and the deal closed a few weeks later (about 50% faster than our average sales cycle). With a sale AND a quick sales cycle, I definitely would say that's a UserGems Win! Review collected by and hosted on G2.com.

The only downside I can think of is that not every contact will be a good one. The company they move to might fall outside of your ICP or their job title no longer includes relevance to our product. We might be able to correct this with the perimeters we establish in UserGems, but that doesn't fall in my purview. Review collected by and hosted on G2.com.