I’m a huge believer in working smarter with prospecting. Account tiering, creative outreach and ABM strategy were my go-tos.

But then, Gong brought onboard UserGems, and I discovered this would be an excellent fourth pillar to my prospecting strategy. I was receiving emails weekly on customers who were old Gong champions that moved into my list of accounts and suddenly had a faster approach to booking meetings and subsequently customers.

Fast forward to December of last year, a typically slow month in Saas sales. I received a UserGems report and noticed a past Gong champion had moved into an account I lost to a competitor just 6 months back. I decided to reach out to him and he immediately booked a meeting.

Because he was already a Gong customer in his past role, he was familiar with our value prop, and our sales cycle was significantly quicker. In fact, the customer was so excited about Gong, the deal was sold at list price and in just under a week.

UserGems continues to be a source of quick, easy customer wins and I’m so excited to say that a good portion of my closed won business has started from a simple UserGems email. If you aren’t using them in your day to day prospecting efforts, you are missing out! Review collected by and hosted on G2.com.

I wish the date ranges of past jobs matched up with when our tool was used there but that might be too difficult :) Review collected by and hosted on G2.com.

It's opened up a new customer base for us to target and prospect. It's user-friendly and has been straightforward in receiving the leads. Our account manager Steven has been accommodating throughout our time using Usergems; he has bi-weekly calls to ensure we get the most value from the service. He's also been invaluable for advice on contact strategy, how we can convert higher and the best way to deal with any challenging situation. Review collected by and hosted on G2.com.

Initially, we found it slightly complex to provide our Salesforce reports to receive the new Usergem leads, but the process was significantly more straightforward once our RevOps team stepped in. Steven was also able to provide us support, manageable steps and screenshots and ensure the process was more simple. Review collected by and hosted on G2.com.

My favorite part of UserGems is the ROI per time I spend. They send us automated emails of new previous users (i.e. UserGems) on a weekly basis without any work on my end. From there, I have a curated list of potential hot leads that could be raving fans of our product at a new company. Review collected by and hosted on G2.com.

I wish there was even deeper CRM integration that easily highlight the involvement of the previous UserGem - a scoring method per se of value. A couple of ideas would be if they were a power user, simply had a log in, or were involved in the original deal cycle. Review collected by and hosted on G2.com.

Their support team and resources make using the product a breeze. Just follow what they say and you'll be off to a great start. Review collected by and hosted on G2.com.

Nothing specific comes to mind. I have not had any issues present themselves. Review collected by and hosted on G2.com.

I think the entire concept of UserGems is fantastic. Perfect tool for anyone in sales. Gaining insight into prospects who have worked with our company in the past is a huge key to success and growth. Review collected by and hosted on G2.com.

As many leads outsourced by third parties come, it's sometimes hard to have the most update information (new phone number, new email, new title) but it's a part of growing and learning with the third party vendors and in this case UserGems is one for my company. Review collected by and hosted on G2.com.

User gems helped our Revenue i.e sales team to drive out Bigger pipeline and faster sales cycles by delivering our partners that are most likely to buy. It offers an Untapped channel for High-Conversion leads. Review collected by and hosted on G2.com.

User gems don't offer a free trial which becomes difficult for people who want to test and try on free versions. But it's ok as it gives the best in class accuracy. Review collected by and hosted on G2.com.

It gives our BDR team a better area to focus that will turn into my opps and turn into actual revenue! Review collected by and hosted on G2.com.

So far, I have no issues, super easy to use and alerts go straight to BDR's! Review collected by and hosted on G2.com.

I like that it shows me their new and old title and when they transferred companies. Review collected by and hosted on G2.com.

I'm not entirely sure. I've only been using them for the last couple months and they seem to help me prospect companies faster and provide a warm outreach. Review collected by and hosted on G2.com.

UserGems does a great job making it easy to find former users/decision makers of our software. Review collected by and hosted on G2.com.

The dashboards could use a little work, but those are secondary. Review collected by and hosted on G2.com.

UserGems automates who is a past user of your product quickly and efficiently. Love the auto emails telling me of new usergems for my accounts and how it makes it so easy to reach out. Review collected by and hosted on G2.com.

I've found on very few usergems that the information (either email or name or whether that person even currently works at said company) is accurate. This is very rare though. Review collected by and hosted on G2.com.