The G2 on Usercentrics

Usercentrics Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Usercentrics easy to use, with a straightforward UI and quick implementation that saves time. (43 mentions)

Users value the user-friendly interface of Usercentrics, simplifying consent management across multiple websites effortlessly. (36 mentions)

Users appreciate the robust GDPR compliance of Usercentrics, ensuring ease of use and seamless integration for data privacy. (27 mentions)

Users appreciate the robust regulatory compliance of Usercentrics, simplifying data privacy management effortlessly while ensuring user trust. (26 mentions)

Users appreciate the ease of compliance with data privacy regulations offered by Usercentrics' user-friendly platform. (25 mentions)

Users value the excellent customer support and quick resolution of issues, enhancing their Usercentrics experience. (25 mentions)

Users find the easy implementation of Usercentrics enhances compliance and user experience effortlessly across multiple languages. (25 mentions)

Users appreciate the variety of features and quick implementation support provided by Usercentrics. (25 mentions)

Users find easy integrations with user-friendly setup, making compliance management straightforward and efficient for newcomers. (22 mentions)

Users find the setup difficulty of Usercentrics frustrating, especially with complex settings and migration challenges. (20 mentions)

Users report a learning difficulty with Usercentrics, citing unclear documentation and minimal tutorials for beginners. (16 mentions)

Users note a lack of customization options in Usercentrics, struggling with separate setups and limited layout personalization. (14 mentions)

Users find the initial setup complexity of Usercentrics challenging, particularly for those with limited technical skills. (12 mentions)

Users find the poor interface design frustrating, with a complicated setup and unintuitive user experience. (11 mentions)

Users find the cookie management confusing due to complexities and unclear navigation compared to Cookiebot. (9 mentions)

Top Pros or Advantages of Usercentrics

1. Ease of Use

Users find Usercentrics easy to use, with a straightforward UI and quick implementation that saves time.

See 43 mentions

See Related User Reviews

Fernando O.

Mid-Market (51-1000 emp.)

4.0/5

"Good and robust experience for more requiring consent needs"

What do you like about Usercentrics?

There is a decent number of features and possible integrations, and once you get a grip, it is also fairly easy to use, just has more features and pos

Erika J.

Enterprise (> 1000 emp.)

4.5/5

"Usercentrics cuts down chasing legal"

What do you like about Usercentrics?

Two year ago our marketing wanted to start running new analytics tag and legal was asking how exactly we'd track consents. We looked into Usercentrics

2. User Interface

Users value the user-friendly interface of Usercentrics, simplifying consent management across multiple websites effortlessly.

See 36 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use CMP"

What do you like about Usercentrics?

A robust and user-friendly consent management platform, making it easy to stay compliant with data privacy regulations. The intuitive interface and cu

Verified User

Enterprise (> 1000 emp.)

4.0/5

"User friendly Consent management Platform"

What do you like about Usercentrics?

User centric provides a very user friendly interface for consent management. It provides everything under one roof event if a business runs multiple w

3. GDPR Compliance

Users appreciate the robust GDPR compliance of Usercentrics, ensuring ease of use and seamless integration for data privacy.

See 27 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use CMP"

What do you like about Usercentrics?

A robust and user-friendly consent management platform, making it easy to stay compliant with data privacy regulations. The intuitive interface and cu

Fanil F.

Small-Business (50 or fewer emp.)

4.5/5

"Consent management without the fuss."

What do you like about Usercentrics?

Usercentrics makes consent management simple and reliable. I like how easy it is to adapt it to different legal requirements and keep the user experie

4. Regulatory Compliance

Users appreciate the robust regulatory compliance of Usercentrics, simplifying data privacy management effortlessly while ensuring user trust.

See 26 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use CMP"

What do you like about Usercentrics?

A robust and user-friendly consent management platform, making it easy to stay compliant with data privacy regulations. The intuitive interface and cu

Fanil F.

Small-Business (50 or fewer emp.)

4.5/5

"Consent management without the fuss."

What do you like about Usercentrics?

Usercentrics makes consent management simple and reliable. I like how easy it is to adapt it to different legal requirements and keep the user experie

5. Compliance

Users appreciate the ease of compliance with data privacy regulations offered by Usercentrics' user-friendly platform.

See 25 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use CMP"

What do you like about Usercentrics?

A robust and user-friendly consent management platform, making it easy to stay compliant with data privacy regulations. The intuitive interface and cu

Fanil F.

Small-Business (50 or fewer emp.)

4.5/5

"Consent management without the fuss."

What do you like about Usercentrics?

Usercentrics makes consent management simple and reliable. I like how easy it is to adapt it to different legal requirements and keep the user experie

6. Customer Support

Users value the excellent customer support and quick resolution of issues, enhancing their Usercentrics experience.

See 25 mentions

See Related User Reviews

Martin H.

Enterprise (> 1000 emp.)

5.0/5

"Usercentrics makes data compliance easy"

What do you like about Usercentrics?

Usercentrics has been a very reliable partner for Flix since the very start of our partnership. Our account managers have always been hugely helpful a

Philip H.

Small-Business (50 or fewer emp.)

4.5/5

"Quick, Simple and it works like a charm"

What do you like about Usercentrics?

I was honestly surprised at how easy it was to get the Usercentrics Cookiebot plugin set up on my WordPress site. Installation took just a couple of m

7. Easy Implementation

Users find the easy implementation of Usercentrics enhances compliance and user experience effortlessly across multiple languages.

See 25 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A Comprehensive and Supportive Consent Management Platform"

What do you like about Usercentrics?

I appreciate how Usercentrics provides a unified app/web consent management platform that consolidates everything into one convenient place. The dashb

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use"

What do you like about Usercentrics?

Fulfils all needs and is easy to use. All the functions that are important to us are included. Installation via Google Tag Manager couldn't be easier

8. Features

Users appreciate the variety of features and quick implementation support provided by Usercentrics.

See 25 mentions

See Related User Reviews

Giacomo C.

Mid-Market (51-1000 emp.)

4.0/5

"Excellent Analytics, But Layout Needs More Personalization"

What do you like about Usercentrics?

Analytics part is very well structured, with the possibility of deep diving into granular dimensions.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"A great product"

What do you like about Usercentrics?

The different features and possibilities that it offers. Also the support that we had from their team

9. Easy Integrations

Users find easy integrations with user-friendly setup, making compliance management straightforward and efficient for newcomers.

See 22 mentions

See Related User Reviews

Fernando O.

Mid-Market (51-1000 emp.)

4.0/5

"Good and robust experience for more requiring consent needs"

What do you like about Usercentrics?

There is a decent number of features and possible integrations, and once you get a grip, it is also fairly easy to use, just has more features and pos

Prashant S.

Mid-Market (51-1000 emp.)

4.0/5

"One of the best consent manager which comply with GDPR and CCPA guidelines."

What do you like about Usercentrics?

Its customizable to the end , we can use our own company Logo.I like how we can align it with our company identity. We can integrate with our marketin

Top Cons or Disadvantages of Usercentrics

1. Setup Difficulty

Users find the setup difficulty of Usercentrics frustrating, especially with complex settings and migration challenges.

See 20 mentions

See Related User Reviews

Fernando O.

Mid-Market (51-1000 emp.)

4.0/5

"Good and robust experience for more requiring consent needs"

What do you dislike about Usercentrics?

It is a little complex looking when first setting it up specially considering Cookiebot as its predecessor in my implementation process.

Niklas Alexander F.

Enterprise (> 1000 emp.)

2.5/5

"Used to be good, not a fan of the new"

What do you dislike about Usercentrics?

Hard to get the setting ID, forced to have accept all button rather than just the save settings with all categories preselected/not selected. Furtherm

2. Learning Difficulty

Users report a learning difficulty with Usercentrics, citing unclear documentation and minimal tutorials for beginners.

See 16 mentions

See Related User Reviews

Prashant S.

Mid-Market (51-1000 emp.)

4.0/5

"One of the best consent manager which comply with GDPR and CCPA guidelines."

What do you dislike about Usercentrics?

Its quite hard for beginner to understand about its advanced features. Price it quite agressive for small buisness.

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"Good features but frustrating setup"

What do you dislike about Usercentrics?

I felt the documentation left a lot to be desired, it was scattered all over the place and not very helpful. Things like a "global" setup isn't well d

3. Limited Customization

Users note a lack of customization options in Usercentrics, struggling with separate setups and limited layout personalization.

See 14 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Allround tool for consent management with excellent integrations and easy user interface"

What do you dislike about Usercentrics?

It is hard to find a downside, as the tool is extremely well designed, easy to use and helpful. One thing I disliked is that when managing a lot of we

Giacomo C.

Mid-Market (51-1000 emp.)

4.0/5

"Excellent Analytics, But Layout Needs More Personalization"

What do you dislike about Usercentrics?

Layout could be more personalised, there is no possibility of uploading our font to make it consistent with website and app.

4. Complexity Issues

Users find the initial setup complexity of Usercentrics challenging, particularly for those with limited technical skills.

See 12 mentions

See Related User Reviews

Fernando O.

Mid-Market (51-1000 emp.)

4.0/5

"Good and robust experience for more requiring consent needs"

What do you dislike about Usercentrics?

It is a little complex looking when first setting it up specially considering Cookiebot as its predecessor in my implementation process.

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Powerful and reliable, but not always easy to customize"

What do you dislike about Usercentrics?

Sometimes it feels a bit too rigid and complex to customize — especially when you want to adjust the design or fine-tune how the banner behaves. It ca

5. Poor Interface Design

Users find the poor interface design frustrating, with a complicated setup and unintuitive user experience.

See 11 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Occasionally clunky but does the job"

What do you dislike about Usercentrics?

The UX is not always intuitive (e.g. user management), it takes time to find things

Julio Cesar M.

Mid-Market (51-1000 emp.)

4.0/5

"Great Integration and Previews, But UI Needs Improvement"

What do you dislike about Usercentrics?

The UI is not very intuitive. Every configuration opens in a different tab in the browser.

6. Cookie Management

Users find the cookie management confusing due to complexities and unclear navigation compared to Cookiebot.

See 9 mentions

See Related User Reviews

Fernando O.

Mid-Market (51-1000 emp.)

4.0/5

"Good and robust experience for more requiring consent needs"

What do you dislike about Usercentrics?

It is a little complex looking when first setting it up specially considering Cookiebot as its predecessor in my implementation process.

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"does what it has to"

What do you dislike about Usercentrics?

its not clear wheter i've signed up with cookiebot or usercentrics.

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Verified User in Retail

Mid-Market (51-1000 emp.)

3/25/2025

"Reliable Consent Management with Room for Improvement in Pricing"

5/5

What do you like best about Usercentrics?

Usercentrics provides a robust and intuitive Consent Management Platform (CMP) that is easy to implement and customize. It ensures compliance with global privacy regulations, such as GDPR and CCPA, while delivering a seamless user experience. The platform's features, including customizable consent banners and advanced analytics, make it suitable for businesses of all sizes. Additionally, the support team is responsive and helpful, enhancing the overall experience. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

While the solution is effective and user-friendly, the pricing structure could be more accommodating for medium-sized businesses. Adjusting the pricing to better align with the needs of smaller enterprises would make the platform even more accessible and appealing. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

edit

Hello,

Thank you for your detailed feedback! We’re glad to hear that Usercentrics is meeting your compliance needs and providing a seamless experience.

Your insights are so valuable to us and we will take it into account as we continue to improve.

Thank you for choosing Usercentrics!

Kind regards,

The Usercentrics Team

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

8/7/2025

"Very good support, quick resolution of tickets, simply a very good CMP. Easy to use."

5/5

What do you like best about Usercentrics?

Customer Support. Lightning-fast creation of cookie banners in compliance with current data protection regulations. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Nothing, Usercentrics is a good CMP I would not change anything. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

edit

Hello there,

thank you for your kind words and taking the time to write us a review! We’re happy to hear that our support team and quick, compliant banner setup have been valuable for you. It’s great to know Usercentrics integrates seamlessly into your applications and helps ensure data protection compliance. We appreciate your trust!

Kind regards,

The Usercentrics Team

Lars P.

Head of Portals

Mid-Market (51-1000 emp.)

6/24/2025

"Get´s the job done - reliable and secure!"

5/5

What do you like best about Usercentrics?

The great customer support that´s always willing to go the extra mile for us. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Technical difficulties when there are updates. Customer Support is always there to help out and find solutions. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

edit

Hello Lars,

Thank you for your review and kind words! We're glad to hear our customer support team has made a positive impact and is helping you stay compliant with GDPR.

Your trust in our platform’s reliability and security is truly appreciated and keeps us motivated to deliver the best possible service.

Kind regards,

The Usercentrics Team

Kyle T.

Web growth lead

Mid-Market (51-1000 emp.)

1/22/2025

"Intuitive and easy to use CMP"

5/5

What do you like best about Usercentrics?

Usercentrics CMP is incredibly user-friendly and flexible. Its customisation options allow us to match our brand seamlessly, and the multilingual support is perfect for our multi-market needs. It makes staying compliant with data privacy regulations simple and efficient. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

While Usercentrics CMP is highly effective, the initial setup can be a bit complex and time-consuming, especially for businesses with less technical expertise. Review collected by and hosted on G2.com.

What problems is Usercentrics solving and how is that benefiting you?

Usercentrics helps us stay compliant with ever-evolving data privacy regulations like GDPR and ePrivacy by managing user consent seamlessly. It simplifies the complexity of handling consent for multiple regions, ensuring transparency and trust with our users. This not only minimizes legal risks but also improves our website's user experience, making it easier to balance compliance with performance. Review collected by and hosted on G2.com.

Response from Review Platforms of Usercentrics

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Dear Kyle,

Thank you for sharing your positive experience with Usercentrics CMP!

We're glad to hear that our customisation options and multilingual support have been beneficial for your multi-market needs.

We understand the complexity of the initial setup and are continuously working to streamline the process for businesses with varying levels of technical expertise.

Your insights are so valuable to us — we continuously strive to improve and provide the best possible experience for our customers.

Thanks again for your support.

Kind regards,

The Usercentrics Team

Florian N.

Head of Consumer Solutions

Enterprise (> 1000 emp.)

1/2/2025

"Easy to use Consent Management Platform"

5/5

What do you like best about Usercentrics?

Usercentrics has helped our organisation comply with data privacy standards such as GDPR and CCPA a lot accross numerous websites. User-friendly, easy to use and easy to implement! The platform's customisation features enabled us to easily integrate consent banners with our brand design. Furthermore, the attentive customer support team has been crucial in resolving our issues quickly. Overall, Usercentrics has improved our data privacy procedures while increasing user confidence. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Only pre-defined templates/configurations for big markets like Europe, USA and Canada, but not a real issue. Review collected by and hosted on G2.com.

What problems is Usercentrics solving and how is that benefiting you?

Usercentrics ensures compliance with data privacy regulations like GDPR and CCPA by automating user consent management and providing customizable, transparent solutions. This helps your organization streamline operations, reduce compliance risks, and build trust with users while staying aligned with evolving privacy laws. Review collected by and hosted on G2.com.

Response from Review Platforms of Usercentrics

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Dear Florian,

We’re so glad to hear that you’re satisfied with our customer support. We greatly appreciate you taking the time to provide feedback, and it motivates us to continue providing excellent service for our customers and partners.

Your insights are so valuable to us — we continuously strive to improve and provide the best possible experience for our customers.

Thanks again for your support.

Kind regards,

The Usercentrics Team

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

4/2/2025

"A Comprehensive and Supportive Consent Management Platform"

5/5

What do you like best about Usercentrics?

I appreciate how Usercentrics provides a unified app/web consent management platform that consolidates everything into one convenient place. The dashboard is also very intuitive and makes it easy to keep track of important data. Additionally, their customer service and account management teams are excellent—always proactive and willing to help solve issues in a short amount of time! Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

The main challenge I’ve encountered is the limited customizability of the banner. It sometimes requires complicated workarounds or hacks to achieve certain design or layout adjustments, which can be frustrating when aiming for a seamless brand experience. Review collected by and hosted on G2.com.

What problems is Usercentrics solving and how is that benefiting you?

Usercentrics helps by simplifying both our cookie banner production and consent policy management. This unified approach streamlines the process of creating and displaying compliant banners without needing extensive technical overhead. As a result, we spend less time on manual setup and more time focusing on other business needs. Ultimately, it helps us maintain a higher standard of compliance with less effort. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

edit

Hello,

Thank you for sharing your feedback! We're thrilled to hear that Usercentrics has made consent management more efficient for you and that our customer service team has been helpful. We greatly appreciate you taking the time to provide feedback, and it motivates us to continue providing excellent service for our customers and partners.

Kind regards,

The Usercentrics Team

Verified User in Computer Hardware

Mid-Market (51-1000 emp.)

8/20/2025

"Simpler to setup than other platforms, still has issues and has poor support."

2.5/5

What do you like best about Usercentrics?

Relatively easy to configure with GTM

Core themes look presentable.

Interface on admin panel seems clear. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Support is slow, taking multiple days & weeks to respond.

Limited themes for display. No useful support for custom css.

Issues with fonts and sizes can easily occur. Limited options within the platform & support recommends overrides within site CSS. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

edit

Hello there,

Thank you for your feedback! It’s good to hear that the GTM integration, core themes, and admin interface have worked well for you. We appreciate your honest input regarding support response times and the limitations with themes, fonts, and customization options. Feedback like yours helps us understand where improvements are needed. We value you sharing your experience with Usercentrics.

Kind regards,

The Usercentrics Team

Marek S.

project manager

Small-Business (50 or fewer emp.)

9/10/2025

"easy to use, easy to manage, easy to implement"

4.5/5

What do you like best about Usercentrics?

possibility to adapt it to our needs and keep important law issues solved Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

the price is high compare to service value Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

edit

Hello Marek,

Thank you for your feedback! It’s great to hear that Usercentrics gives you the flexibility to adapt to your needs while ensuring legal compliance. We understand your concerns regarding pricing and appreciate you sharing this perspective. Knowing the platform helps you meet regulatory requirements means a lot to us.

Kind regards,

The Usercentrics Team

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

8/31/2025

"Easy to set up"

4/5

What do you like best about Usercentrics?

Very easy to set up on the Website, a good overview. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

The Price is high but you get what you pay for. A serfect service! Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

edit

Hello there,

Thank you for your review! We’re glad to hear Usercentrics was easy to set up on your website and gives you a clear overview. It’s great to know the platform is supporting your cookie management needs effectively. We appreciate your feedback!

Kind regards,

The Usercentrics Team