The G2 on Usercentrics

Usercentrics Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Usercentrics easy to use, with a straightforward UI and quick implementation that saves time. (43 mentions)

Users value the user-friendly interface of Usercentrics, simplifying consent management across multiple websites effortlessly. (36 mentions)

Users appreciate the robust GDPR compliance of Usercentrics, ensuring ease of use and seamless integration for data privacy. (27 mentions)

Users appreciate the robust regulatory compliance of Usercentrics, simplifying data privacy management effortlessly while ensuring user trust. (26 mentions)

Users appreciate the ease of compliance with data privacy regulations offered by Usercentrics' user-friendly platform. (25 mentions)

Users value the excellent customer support and quick resolution of issues, enhancing their Usercentrics experience. (25 mentions)

Users find the easy implementation of Usercentrics enhances compliance and user experience effortlessly across multiple languages. (25 mentions)

Users appreciate the variety of features and quick implementation support provided by Usercentrics. (25 mentions)

Users find easy integrations with user-friendly setup, making compliance management straightforward and efficient for newcomers. (22 mentions)

Users find the setup difficulty of Usercentrics frustrating, especially with complex settings and migration challenges. (20 mentions)

Users report a learning difficulty with Usercentrics, citing unclear documentation and minimal tutorials for beginners. (16 mentions)

Users note a lack of customization options in Usercentrics, struggling with separate setups and limited layout personalization. (14 mentions)

Users find the initial setup complexity of Usercentrics challenging, particularly for those with limited technical skills. (12 mentions)

Users find the poor interface design frustrating, with a complicated setup and unintuitive user experience. (11 mentions)

Users find the cookie management confusing due to complexities and unclear navigation compared to Cookiebot. (9 mentions)

Top Pros or Advantages of Usercentrics

1. Ease of Use

Users find Usercentrics easy to use, with a straightforward UI and quick implementation that saves time.

See 43 mentions

See Related User Reviews

Fernando O.

Mid-Market (51-1000 emp.)

4.0/5

"Good and robust experience for more requiring consent needs"

What do you like about Usercentrics?

There is a decent number of features and possible integrations, and once you get a grip, it is also fairly easy to use, just has more features and pos

Erika J.

Enterprise (> 1000 emp.)

4.5/5

"Usercentrics cuts down chasing legal"

What do you like about Usercentrics?

Two year ago our marketing wanted to start running new analytics tag and legal was asking how exactly we'd track consents. We looked into Usercentrics

2. User Interface

Users value the user-friendly interface of Usercentrics, simplifying consent management across multiple websites effortlessly.

See 36 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use CMP"

What do you like about Usercentrics?

A robust and user-friendly consent management platform, making it easy to stay compliant with data privacy regulations. The intuitive interface and cu

Verified User

Enterprise (> 1000 emp.)

4.0/5

"User friendly Consent management Platform"

What do you like about Usercentrics?

User centric provides a very user friendly interface for consent management. It provides everything under one roof event if a business runs multiple w

3. GDPR Compliance

Users appreciate the robust GDPR compliance of Usercentrics, ensuring ease of use and seamless integration for data privacy.

See 27 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use CMP"

What do you like about Usercentrics?

A robust and user-friendly consent management platform, making it easy to stay compliant with data privacy regulations. The intuitive interface and cu

Fanil F.

Small-Business (50 or fewer emp.)

4.5/5

"Consent management without the fuss."

What do you like about Usercentrics?

Usercentrics makes consent management simple and reliable. I like how easy it is to adapt it to different legal requirements and keep the user experie

4. Regulatory Compliance

Users appreciate the robust regulatory compliance of Usercentrics, simplifying data privacy management effortlessly while ensuring user trust.

See 26 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use CMP"

What do you like about Usercentrics?

A robust and user-friendly consent management platform, making it easy to stay compliant with data privacy regulations. The intuitive interface and cu

Fanil F.

Small-Business (50 or fewer emp.)

4.5/5

"Consent management without the fuss."

What do you like about Usercentrics?

Usercentrics makes consent management simple and reliable. I like how easy it is to adapt it to different legal requirements and keep the user experie

5. Compliance

Users appreciate the ease of compliance with data privacy regulations offered by Usercentrics' user-friendly platform.

See 25 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use CMP"

What do you like about Usercentrics?

A robust and user-friendly consent management platform, making it easy to stay compliant with data privacy regulations. The intuitive interface and cu

Fanil F.

Small-Business (50 or fewer emp.)

4.5/5

"Consent management without the fuss."

What do you like about Usercentrics?

Usercentrics makes consent management simple and reliable. I like how easy it is to adapt it to different legal requirements and keep the user experie

6. Customer Support

Users value the excellent customer support and quick resolution of issues, enhancing their Usercentrics experience.

See 25 mentions

See Related User Reviews

Martin H.

Enterprise (> 1000 emp.)

5.0/5

"Usercentrics makes data compliance easy"

What do you like about Usercentrics?

Usercentrics has been a very reliable partner for Flix since the very start of our partnership. Our account managers have always been hugely helpful a

Philip H.

Small-Business (50 or fewer emp.)

4.5/5

"Quick, Simple and it works like a charm"

What do you like about Usercentrics?

I was honestly surprised at how easy it was to get the Usercentrics Cookiebot plugin set up on my WordPress site. Installation took just a couple of m

7. Easy Implementation

Users find the easy implementation of Usercentrics enhances compliance and user experience effortlessly across multiple languages.

See 25 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A Comprehensive and Supportive Consent Management Platform"

What do you like about Usercentrics?

I appreciate how Usercentrics provides a unified app/web consent management platform that consolidates everything into one convenient place. The dashb

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use"

What do you like about Usercentrics?

Fulfils all needs and is easy to use. All the functions that are important to us are included. Installation via Google Tag Manager couldn't be easier

8. Features

Users appreciate the variety of features and quick implementation support provided by Usercentrics.

See 25 mentions

See Related User Reviews

Giacomo C.

Mid-Market (51-1000 emp.)

4.0/5

"Excellent Analytics, But Layout Needs More Personalization"

What do you like about Usercentrics?

Analytics part is very well structured, with the possibility of deep diving into granular dimensions.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"A great product"

What do you like about Usercentrics?

The different features and possibilities that it offers. Also the support that we had from their team

9. Easy Integrations

Users find easy integrations with user-friendly setup, making compliance management straightforward and efficient for newcomers.

See 22 mentions

See Related User Reviews

Fernando O.

Mid-Market (51-1000 emp.)

4.0/5

"Good and robust experience for more requiring consent needs"

What do you like about Usercentrics?

There is a decent number of features and possible integrations, and once you get a grip, it is also fairly easy to use, just has more features and pos

Prashant S.

Mid-Market (51-1000 emp.)

4.0/5

"One of the best consent manager which comply with GDPR and CCPA guidelines."

What do you like about Usercentrics?

Its customizable to the end , we can use our own company Logo.I like how we can align it with our company identity. We can integrate with our marketin

Top Cons or Disadvantages of Usercentrics

1. Setup Difficulty

Users find the setup difficulty of Usercentrics frustrating, especially with complex settings and migration challenges.

See 20 mentions

See Related User Reviews

Fernando O.

Mid-Market (51-1000 emp.)

4.0/5

"Good and robust experience for more requiring consent needs"

What do you dislike about Usercentrics?

It is a little complex looking when first setting it up specially considering Cookiebot as its predecessor in my implementation process.

Niklas Alexander F.

Enterprise (> 1000 emp.)

2.5/5

"Used to be good, not a fan of the new"

What do you dislike about Usercentrics?

Hard to get the setting ID, forced to have accept all button rather than just the save settings with all categories preselected/not selected. Furtherm

2. Learning Difficulty

Users report a learning difficulty with Usercentrics, citing unclear documentation and minimal tutorials for beginners.

See 16 mentions

See Related User Reviews

Prashant S.

Mid-Market (51-1000 emp.)

4.0/5

"One of the best consent manager which comply with GDPR and CCPA guidelines."

What do you dislike about Usercentrics?

Its quite hard for beginner to understand about its advanced features. Price it quite agressive for small buisness.

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"Good features but frustrating setup"

What do you dislike about Usercentrics?

I felt the documentation left a lot to be desired, it was scattered all over the place and not very helpful. Things like a "global" setup isn't well d

3. Limited Customization

Users note a lack of customization options in Usercentrics, struggling with separate setups and limited layout personalization.

See 14 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Allround tool for consent management with excellent integrations and easy user interface"

What do you dislike about Usercentrics?

It is hard to find a downside, as the tool is extremely well designed, easy to use and helpful. One thing I disliked is that when managing a lot of we

Giacomo C.

Mid-Market (51-1000 emp.)

4.0/5

"Excellent Analytics, But Layout Needs More Personalization"

What do you dislike about Usercentrics?

Layout could be more personalised, there is no possibility of uploading our font to make it consistent with website and app.

4. Complexity Issues

Users find the initial setup complexity of Usercentrics challenging, particularly for those with limited technical skills.

See 12 mentions

See Related User Reviews

Fernando O.

Mid-Market (51-1000 emp.)

4.0/5

"Good and robust experience for more requiring consent needs"

What do you dislike about Usercentrics?

It is a little complex looking when first setting it up specially considering Cookiebot as its predecessor in my implementation process.

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Powerful and reliable, but not always easy to customize"

What do you dislike about Usercentrics?

Sometimes it feels a bit too rigid and complex to customize — especially when you want to adjust the design or fine-tune how the banner behaves. It ca

5. Poor Interface Design

Users find the poor interface design frustrating, with a complicated setup and unintuitive user experience.

See 11 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Occasionally clunky but does the job"

What do you dislike about Usercentrics?

The UX is not always intuitive (e.g. user management), it takes time to find things

Julio Cesar M.

Mid-Market (51-1000 emp.)

4.0/5

"Great Integration and Previews, But UI Needs Improvement"

What do you dislike about Usercentrics?

The UI is not very intuitive. Every configuration opens in a different tab in the browser.

6. Cookie Management

Users find the cookie management confusing due to complexities and unclear navigation compared to Cookiebot.

See 9 mentions

See Related User Reviews

Fernando O.

Mid-Market (51-1000 emp.)

4.0/5

"Good and robust experience for more requiring consent needs"

What do you dislike about Usercentrics?

It is a little complex looking when first setting it up specially considering Cookiebot as its predecessor in my implementation process.

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"does what it has to"

What do you dislike about Usercentrics?

its not clear wheter i've signed up with cookiebot or usercentrics.

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Martin H.

Expert Product Owner

Enterprise (> 1000 emp.)

3/4/2025

"Usercentrics makes data compliance easy"

5/5

What do you like best about Usercentrics?

Usercentrics has been a very reliable partner for Flix since the very start of our partnership. Our account managers have always been hugely helpful and our recommendations have often been considered. The product itself is very easy to set up and I love the DPS database and built-in localization, it has saved us a tremendous amount of time. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Usercentrics offers certain migration features for configurations. In our case, it would be helpful to be able to bypass these manual migrations and instead apply DPSes to multiple configurations at once. This would avoid having to migrate changes to multiple configurations whenever anything new needs to be added. Review collected by and hosted on G2.com.

Response from Review Platforms of Usercentrics

edit

Hi Martin,

Thanks so much for taking the time to share your experience with Usercentrics. We truly appreciate your honest feedback and value our partnership.

We appreciate your suggestion about improving the migration process for configurations. The ability to apply DPSes to multiple configurations at once would indeed streamline the process, and your feedback is very valuable as we continue to enhance the platform.

It’s fantastic to know that we’ve been able to assist with privacy legislation needs across the globe. Supporting businesses like yours with compliance is a priority for us, and we’re glad to be a part of that solution.

If you have any further feedback or need assistance, please don’t hesitate to reach out—we’re here to help!

Kind regards,

The Usercentrics Team

Lester W.

Owner/Admin

Small-Business (50 or fewer emp.)

10/17/2025

"Effortless Compliance for Smooth Website Operations"

5/5

What do you like best about Usercentrics?

Helping me keep the website in compliance for smooth operations. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

I haven't found any dislikes working with them. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

edit

Hello Lester,

Thank you for sharing your feedback! We’re happy to hear that Usercentrics helps you keep your website compliant and running smoothly. It’s great to know the platform is supporting your operations seamlessly - we truly appreciate you taking the time to share your experience.

Kind regards,

The Usercentrics Team

Verified User in Internet

Small-Business (50 or fewer emp.)

7/23/2025

"Cookiebot"

5/5

What do you like best about Usercentrics?

We've built a complex system, and I couldn't have done it without Patrick Gehrs from the Cookiebot Support Team. Cookiebot is very fortunate to have a support team like yours. You handled a challenging situation like mine and remained patient through every issue I encountered.

Many thanks to Cookiebot — and especially to Patrick Gehrs — for everything. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

I haven't come across any disadvantages so far. Review collected by and hosted on G2.com.

What problems is Usercentrics solving and how is that benefiting you?

I utilize Usercentrics’ Cookiebot Consent Management Platform (CMP) to achieve comprehensive global compliance with all applicable legal requirements, to deliver the requisite disclosures to users, to record and act upon their consent preferences, and to provide them with a clear mechanism to opt out. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

edit

Hello there,

thank you for your feedback! We're thrilled to hear that our support team, could assist you so effectively with your complex setup. It’s great to know that Cookiebot CMP is helping you achieve global compliance and deliver a clear, user-friendly consent experience. We truly appreciate your kind words and your trust!

Kind regards,

The Usercentrics Cookiebot Team

Giacomo C.

Senior Marketing Intelligence Manager

Mid-Market (51-1000 emp.)

10/28/2025

"Excellent Analytics, But Layout Needs More Personalization"

4/5

What do you like best about Usercentrics?

Analytics part is very well structured, with the possibility of deep diving into granular dimensions. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Layout could be more personalised, there is no possibility of uploading our font to make it consistent with website and app. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

edit

Hello Giacomo,

Thank you so much for your thoughtful review! We’re happy to hear that the analytics capabilities are providing the level of detail you need - it’s great to know this supports both compliance and your marketing initiatives across platforms. We also appreciate your feedback regarding banner layout and font customization. Enhancing branding flexibility is something we continue to improve, and input like yours helps us shape future updates.

Thanks again for taking the time to share your experience!

Kind regards,

The Usercentrics Team

Verified User in Computer Software

Mid-Market (51-1000 emp.)

4/2/2025

"Good features but frustrating setup"

2.5/5

What do you like best about Usercentrics?

The automatic scanning does a good job picking up third party services on our site. I like that it also support multiple languages and the automatic translations are pretty good. The presets for different regions GDPR and CCPA are useful for getting up and running quickly. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

I felt the documentation left a lot to be desired, it was scattered all over the place and not very helpful. Things like a "global" setup isn't well documented. I did find the setup harder than cookiebot, so if you're making the switch just be aware. I wasn't too happy with support, they were responsive, but the answers were quite generic, it felt like they just wanted us to buy the additional service for setup. Review collected by and hosted on G2.com.

Verified User in Internet

Small-Business (50 or fewer emp.)

9/8/2025

"Unfortunately a disappointing experience"

1/5

What do you like best about Usercentrics?

You can start immediately in the free version. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Implementation inadequate: Unfortunately, Usercentrics only provides a script tag for integration, but misleadingly advertises a CMP that can also be used on GoDaddy.com websites. However, this is not the case – because the GoDaddy website builder does not allow custom scripts. Therefore, I was unable to use Usercentrics and it was a huge waste of time to configure the CMP with it. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

edit

Hello there,

Thank you for your feedback! We’re glad you found the free version easy to get started with. We also appreciate your honest input regarding the GoDaddy integration, this is valuable for understanding limitations and improving guidance for users. It’s clear that managing GDPR-compliant consent is an important need, and your experience highlights where we can provide clearer setup instructions. We appreciate you sharing your perspective!

Kind regards,

The Usercentrics Team

François B.

Inbound Marketing Strategist, Marketing Consultant, CEO, UX Designer

Small-Business (50 or fewer emp.)

7/15/2025

"Reliable and extensive Consent Management Platform"

4.5/5

What do you like best about Usercentrics?

We use Usercentrics on our agency website and on many of our client websites. We appreciate the guided settings and, in particular, the multilingual configuration options. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

The learning curve for special configurations sometimes feels complicated. We'd love to have an app available on HubSpot Marketplace (like the one from CookieBot). Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

edit

Hello François,

thank you for taking your time to leave us a review. We are glad to here that you appreciate the guided settings and the multilingual options.

Thanks again.

Kind regards,

The Usercentrics Team

Verified User in Automotive

Mid-Market (51-1000 emp.)

7/22/2025

"Effective and user-friendly consent for websites"

4/5

What do you like best about Usercentrics?

The simple implementation and intuitive user interface make Usercentrics a top tool. Particularly noteworthy is the high customizability of the consent banner, which allows the design to be seamlessly adapted to any website. The automatic detection and categorization of services also save a lot of time and effort in complying with the GDPR. The detailed reports and audit trails also provide full transparency and legal certainty at all times. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Occasionally, the costs for smaller projects can be somewhat high. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

edit

Hello there,

thank you for your thoughtful review! We're delighted to hear that you value the simple setup, intuitive interface, and flexibility of the consent banner. It's great to know that the automatic detection and detailed reporting are helping you save time while ensuring GDPR compliance. We truly appreciate your trust in Usercentrics and are glad to support your privacy efforts!

Kind regards,

The Usercentrics Team

David O.

Gerencia de producción

Marketing and Advertising

Mid-Market (51-1000 emp.)

12/18/2024

"I believe it is the best tool for managing regulatory consent on your website."

4.5/5

What do you like best about Usercentrics?

You have a usability certification report for your website, which you can present to certify its use. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Correction of errors on your webpage or a more prominent alert system regarding non-compliance so that your website achieves an AAA rating. Review collected by and hosted on G2.com.

Response from Review Platforms of Usercentrics

edit

Hello David,

Thanks so much for taking the time to share your experience with Usercentrics.

We truly appreciate your honest feedback and value our partnership. It motivates us to continue providing excellent service for our customers and partners.

Kind regards,

The Usercentrics Team

Magdalena P.

Marketing manager

Small-Business (50 or fewer emp.)

3/25/2025

"Okay experience, but needs improvement"

3/5

What do you like best about Usercentrics?

Usercentrics offers a solid solution, but my experience has been mixed. The platform does what it promises, but I feel like some aspects could be improved. Customer service, in particular, could be faster in responding. Overall, it's okay, but there's room for improvement. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

It's hard to change domain addresses, you can only upgrade but not downgrade on your own. That sucks. The dashboard is hard to navigate. The user experience is a little off. Review collected by and hosted on G2.com.