--- title: Upland PSA Reviews meta_title: 'Upland PSA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 121 reviews by the users' company size, role or industry to find out how Upland PSA works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 121 scale: '5' date_modified: '2026-08-04' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Upland PSA Reviews **Vendor:** Upland Software **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 4.0/5.0 **Total Reviews:** 121 ## About Upland PSA Upland PSA (formerly Tenrox) helps professional services teams take their business to new heights. Customers around the world use PSA to streamline business operations for time tracking, resource management, project planning, and project financial management. The solution enables professional services teams deliver projects with certainty, assign resources based on skills, cost, and availability, and exceed client expectations every time. Customers love Upland PSA for its complete system configuration, quick start with the essentials, and the expertise that's readily available to them. Learn more at www.uplandsoftware.com/psa/ ## Upland PSA Reviews ### 1. Easy to use, highly functional Professional Services Automation system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2017 **What do you like best about Upland PSA?** Regular incremental releases and feature packs, superb support staff, good understanding of your business and how others work, really nice, clean, user-friendly UI **What do you dislike about Upland PSA?** there's not a lot to dislike really, we've benefitted greatly from migrating to Upland **Recommendations to others considering Upland PSA:** Good delivery team coupled up with good global after care & support **What problems is Upland PSA solving and how is that benefiting you?** Professional Services - Getting more accurate recording of activities ### 2. Tenrox is pretty solid (from a user perspective) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Upland PSA?** The tool itself is vary robust. It can manage many parts of your business in one system. Entering data in these various spots is straightforward. **What do you dislike about Upland PSA?** The interface itself is dated and lacks many of the features you might be used to in other applications. An example is in the time entry section, the table layout is not responsive and you can't adjust the widths of the columns. This makes time entry time consuming if you are assigned to many projects and tasks. **Recommendations to others considering Upland PSA:** Update the interface to be responsive and include modern features. **What problems is Upland PSA solving and how is that benefiting you?** It's a centralize system to manage time entry, expenses, and time off. Having this information in one place is very convenient. ### 3. Tenrox - Employee TimeSheet **Rating:** 4.5/5.0 stars **Reviewed by:** Brad M. | Information Technology - TAC Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Upland PSA?** Incredibly user friendly, straightforward. Easy to manage and track time. Able to track individual vacation, holiday and working time Timesheets are generally Monday to Sunday but can be customized as per company requirements. **What do you dislike about Upland PSA?** Sometimes it can be hard to navigate when looking for old time sheets but ultimately you can look them up. **Recommendations to others considering Upland PSA:** Great for larger companies for employees to submit and track their time. **What problems is Upland PSA solving and how is that benefiting you?** Time keeping, payroll accuracy **Official Response from Heather Black:** > Hi Brad, Thanks for your kind words! I'll be sure to pass your comments along to the team. regards, Heather B ### 4. Fantastic Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Shady M. | Software Product Innovation Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2019 **What do you like best about Upland PSA?** User Friendly Dashboards & Reports Easy Customization **What do you dislike about Upland PSA?** Nothing , the whole experience was really good **What problems is Upland PSA solving and how is that benefiting you?** Enhanced all projects monitoring and collaboration between teams and resources , very high visibility on projects status and progress, managing budgets and cost , best project automation tool out there. ### 5. Excellent Product with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about Upland PSA?** It can do everything we wanted to do and more. **What do you dislike about Upland PSA?** Haven't found anything yet to dislike. We'll let you know. **Recommendations to others considering Upland PSA:** If it meets your requirements - get it! The product is great, easy to use and the implemention support is tremendous. **What problems is Upland PSA solving and how is that benefiting you?** Upland PSA gives us an easy to use software package that meets our needs. Data is easily accessible. ### 6. Tenrox Time tracking and Expenses **Rating:** 4.0/5.0 stars **Reviewed by:** Gill T. | Office Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2019 **What do you like best about Upland PSA?** the whole process for inputting hours and expenses to invoicing is easy and hassle free. **What do you dislike about Upland PSA?** I don't like how the settings and tasks for users and projects works and how its not easy to add and remove. Also billing rules are complicated. **What problems is Upland PSA solving and how is that benefiting you?** time tracking and expense tracking for invoicing and reporting ### 7. Customer for 6 years **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2019 **What do you like best about Upland PSA?** The mobile app for this product is by far my favorite feature. It is the easiest way to upload receipts when taking pictures with your phone. The ability to copy and paste from old timesheets is also very useful to improve the speed of submitting timesheets. I have been using the product for 6 years and Tenrox has improved greatly in the past few years. **What do you dislike about Upland PSA?** I do not currently have any dislikes at this time. As a user with a little training, the system is easy to navigate **What problems is Upland PSA solving and how is that benefiting you?** Timesheets and expenses. We also use the system to generate invoices. **Official Response from Heather Black:** > Hi! Thanks for your feedback, glad to hear you like our mobile version! We have some great updates coming up with our Mobile experience in the coming months, and I would love to get your feedback. If you're interested, pls contact me directly and I'll put you in touch with the team. Thanks for your support. Heather B ### 8. Tenrox PSA will meet all your business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Upland PSA?** A simple tool to enter your time-sheet. very professional and user friendly. **What do you dislike about Upland PSA?** It's perfect no dislikes actually, After migrating to Upland we are really happy from the current benefits. **What problems is Upland PSA solving and how is that benefiting you?** Tracking the timesheets, current projects and effectively optimizing the daily work process. Simply it's a full professional services automation. ### 9. Outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Upland PSA?** The ease of adding a project, milestones, tasks and team members. The amount of details for every task. The ease of time sheets. The flexibility of the reports. **What do you dislike about Upland PSA?** User experience is not the best. Error description is not clear. **What problems is Upland PSA solving and how is that benefiting you?** Employee time tracking and utilization ### 10. Tenrox Review **Rating:** 4.5/5.0 stars **Reviewed by:** Ruevon B. | Consultant, Mining & Metals, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Upland PSA?** The ease of the time-keep and expense modules make using the system extremely easy and even easier to train basic users on how to use the system. **What do you dislike about Upland PSA?** It takes a long time to log a ticket with the team to get features added and removed. **Recommendations to others considering Upland PSA:** They have a huge client base and are willing to work with smaller companies and customize their system and help as far as they are able to. They have a ton of resources available if you need training and they are willing to work around your time frame. **What problems is Upland PSA solving and how is that benefiting you?** Time entry is a lot quicker and removes the user error problem by typing the wrong project and work type, since they have to select what is assigned to them. The expense module offers a lot of benefits. **Official Response from Heather Black:** > Hi Ruevon, and thanks for your feedback! I'm happy to hear you are taking advantage of our customer resources for training and support. We aim to please! I'll be sure to share your comments with the team. Regards, Heather B. ### 11. Good comparing to in house tools however some-automation would be great. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2019 **What do you like best about Upland PSA?** A simple tool to enter your time-sheet. Better than most of the in-house developer time-sheeting solutions. Feels more generic and professional. **What do you dislike about Upland PSA?** Manually entering your time-sheet takes a lot of time. Some native automation should be provided. Also I think the running performance of the front-end scripts can be improved. **What problems is Upland PSA solving and how is that benefiting you?** Reporting my daily activities. ### 12. Tenrox Review **Rating:** 5.0/5.0 stars **Reviewed by:** Derek C. | Associate for Proffesional Service Opperations , Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2018 **What do you like best about Upland PSA?** That it is a great effective tool to punch in my time card and request days off. **What do you dislike about Upland PSA?** There nothing really I dislike about Tenrox it is effective and does a great job. **What problems is Upland PSA solving and how is that benefiting you?** It allows employees to type in their Time Cards and request time off in a very effective manner. **Official Response from Heather Black:** > Hi Derek, Thanks for your feedback, happy to hear that Tenrox meets your needs. I'll be sure to share your feedback with the team. Regards, Heather B ### 13. Features that you will miss if you have to move to another tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2019 **What do you like best about Upland PSA?** Features such as tracking different types of leave, adding notes to timesheet entries as well as ability to assign dates for start and end of when a task is visible on a timesheet. **What do you dislike about Upland PSA?** It was great to use for larger projects but we found it harder to use when you have lots of little projects to open and manage. **Recommendations to others considering Upland PSA:** Go for it! **What problems is Upland PSA solving and how is that benefiting you?** Tenrox was used for Time Tracking and Project Management. We realized benefits for tracking PTO and other types of leave time. ### 14. Superb Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Upland PSA?** Expenses are easy to upload and the app for cellphone use is very helpful. **What do you dislike about Upland PSA?** In fact, nothing, I am really happy using it. **What problems is Upland PSA solving and how is that benefiting you?** Keep records of expenses, reimbursements, financial followup. Faster time for information processing, and a main place to keep it. ### 15. Tenrox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Upland PSA?** Tenrox has provided us a strong platform to allow us to manage our project time right thru to billing the client while allowing us the flexibility to meet our varying customer needs **What do you dislike about Upland PSA?** Occasionally due to the cloud solution and reliance on the internet the system slows down a little **Recommendations to others considering Upland PSA:** Offers robust reporting Try to stay as close to the "out of the box" settings, customization will provide longer term challenges **What problems is Upland PSA solving and how is that benefiting you?** Time management Invoicing Project accounting Reporting Custom Reporting **Official Response from Heather Black:** > Hello! Thanks for your support, we always like to hear from our customers who get good value from the system. I will be sure to share your feedback with the team. Best regards, Heather B. ### 16. Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Upland PSA?** The focus on our individual needs and partnership to accomplish our goals together **What do you dislike about Upland PSA?** Cost, SAAS budgets typically decrease annually **What problems is Upland PSA solving and how is that benefiting you?** Project management and time tracking including financial performance integration ### 17. Managing the Anecdotal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2018 **What do you like best about Upland PSA?** We love the way users and management alike can see the project allocations as well as actual hours put against the project. It gives everyone greater visibility into workloads and resource management. **What do you dislike about Upland PSA?** A few of the data restrictions are frustrating, but with regular updates planned throughout this year, we have high hopes that those data relationships will be streamlined in the near future. **Recommendations to others considering Upland PSA:** I would recommend taking the time to write up your current workflow process state, as well as your desired workflow process state, prior to beginning implementation. The system has almost unlimited options, and without having a clear direction from the outset it is easy to get lost in the details. **What problems is Upland PSA solving and how is that benefiting you?** We implemented Tenrox to better track, identify, and manage our staffing requirements and resource needs; previously most of this was done with guesstimates. We now have greater visibility into project scope, resource utilization, and our staffing needs. ### 18. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** M. Emily C. | System Administrator, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2014 **What do you like best about Upland PSA?** As a systems administrator, I enjoy the Tenrox system itself. I would say of the systems I have worked with in the past and those that I currently work with, Tenrox is one of my favorites relative to my current business needs. Tenrox has a huge range of capabilities and options and its very easy to select and use particular components and ignore those that aren't valuable based on the need. it is also a well-structured system, and once you understand the basic mapping it is very logical. When our PMs and hourly resources are first presented with Tenrox they often feel overwhelmed at a glance, but the vast majority of the time after only a small amount of training they are able to use the system quite well. **What do you dislike about Upland PSA?** My response was previously their customer service, but Upland has taken huge strides in the past couple years and are now providing great customer service - it is like night and day. I do not have any dislikes - as with any system there are infrequent tweaks necessary, infrequent bugs that are addressed, etc., but nothing so pronounced that I could label it a down-side to the product. **Recommendations to others considering Upland PSA:** If you need complex functionality, flexibility, and scale-ability, definitely consider Tenrox. **What problems is Upland PSA solving and how is that benefiting you?** We work with a wide variety of project types and are able to create several different structures in the system to manage them all in one place - Tenrox is a hugely scale-able tool. One of the reasons we have kept Tenrox is that it houses our full data even when smaller groups within our organization have to use other systems as is often dictated by our Clients'. We use many smaller systems for more specific project management, and Tenrox houses 'it all.' ### 19. Great Tool leaving room for growth **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2018 **What do you like best about Upland PSA?** Tenrox is a very manipulatable tool allowing for you to set it up and tailor it to the needs of your business. **What do you dislike about Upland PSA?** Some of the more administrative tasks are a little fiddly making it a little touchy when you are making changes to certain things. **Recommendations to others considering Upland PSA:** Take full advantage of your time with the implementation team by setting aside time to practice in between sessions. It will give you a better idea of the questions will come up before go live. **What problems is Upland PSA solving and how is that benefiting you?** Tenrox has taken our very manual timesheet process into the 21st century! Allowing us better more informed reporting without the manual error! ### 20. Very configurable PSA platform **Rating:** 4.0/5.0 stars **Reviewed by:** Jason W. | IT Manager, Industrial Automation, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2018 **What do you like best about Upland PSA?** Easy to use for various job roles. Great reporting including full data model access. **What do you dislike about Upland PSA?** Can't easily handle our billing setup, which just has rates cards that bill be employee classification. This seems like an obvious way to bill in my industry, is standard in other PSA tools, but not this one. **What problems is Upland PSA solving and how is that benefiting you?** Needed a more modern and lower cost PSA that our previous one. So far Tenrox has delivered that. ### 21. Good PM tool but poor accounting and purchasing integration **Rating:** 3.5/5.0 stars **Reviewed by:** Tim G. | Senior Business Support Specialist, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2017 **What do you like best about Upland PSA?** Tenrox is user friendly for the most part and the newest updates have helped improve the basic user experience. **What do you dislike about Upland PSA?** Support is spotty and Knowledge Base is out of date or behind on many topics. No purchasing module and connectivity to accounting software is lacking. **What problems is Upland PSA solving and how is that benefiting you?** Timesheets, Scheduling and forecasting. Invoicing is still on hold. ### 22. Excellent support, making progress on the product but not quite there yet **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2017 **What do you like best about Upland PSA?** Customer support is first class. The product meets basic requirements but then falls down in some idiosyncratic design decisions on how the product can work in and of itself and in reporting. **What do you dislike about Upland PSA?** Some product and reporting limitations. Product limitation in not supporting template project plans in the new UPP is a biggy but hopefully will be resolved. Best practice PSA recommends using efficient and effective Project templates for projects which follow a similar path. It can be achieved with a workaround but this then breaks integration to salesforce. Cannot create some "101" reports for project team members which is odd but once again on the roadmap to fix so fingers crossed. **Recommendations to others considering Upland PSA:** The pain is always in the detail. Know your requirements and check that they are met. **What problems is Upland PSA solving and how is that benefiting you?** Managing many client deployment projects across multiple countries and currencies. Mostly meeting the basics but a number of irritations. That said, Uplands are good at listening and including valid requests into their roadmap. Their regular customer webinars, roadmap and releases are good and welcome, and do give me hope but do require patience. ### 23. I love my Tenrox Rep **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2018 **What do you like best about Upland PSA?** The functionality to run my staffing plan for my organization. **What do you dislike about Upland PSA?** Upgrades break standard functionality and cause issues. Often we have to wait for the next upgrade to try and fix what was broken in an upgrade. **Recommendations to others considering Upland PSA:** Yes **What problems is Upland PSA solving and how is that benefiting you?** Resource availability is easy to track and manage. ### 24. Everything all in one place **Rating:** 3.5/5.0 stars **Reviewed by:** Jim B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2018 **What do you like best about Upland PSA?** Tenrox lets us keep all of our project information in one place: timesheets, project structure, budgets. **What do you dislike about Upland PSA?** Navigation is awkward and time-consuming, where it feels like an old client-server application. Report generation is often slow and frustrating. Custom report building or ad hoc reporting would be a nice addition. Workflow related to timesheet rejection needs improvement. **What problems is Upland PSA solving and how is that benefiting you?** Tenrox allows us to stay on top on every project. **Official Response from Stephanie Volpe:** > Thank you for your feedback, your opinion is important to us. We are sorry to hear your grievances, however we have good news; the Tenrox team has been working on a major initiative, and there will be huge changes in the reporting functions coming up in the next couple of months! Please feel free to contact us with any other questions or concerns at tenrox@uplandsoftware.com. ### 25. Tenrox Offers a Lot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2018 **What do you like best about Upland PSA?** The thing I like the most about Tenrox is the ability to design reports in various ways; we like the pie chart feature the best. **What do you dislike about Upland PSA?** I can't say there is anything I dislike, however, sometimes the percentages are hard to read and need adjusting based on decimal places. **What problems is Upland PSA solving and how is that benefiting you?** Tenrox is helping us to see exactly where project time is being spent and allows us to see where potential changes are needed related to areas of work. ### 26. Good PSA Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2018 **What do you like best about Upland PSA?** Good reporting tools and an easy-to-use interface. **What do you dislike about Upland PSA?** Could improve the aesthetic design, but functionality is great. **What problems is Upland PSA solving and how is that benefiting you?** Allows end-users to easily submit and manage expenses. ### 27. Tenrox really helps streamline our operations, time tracking and project billing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2018 **What do you like best about Upland PSA?** Workflow automation and detailed project cost tracking. Reports are really nice. **What do you dislike about Upland PSA?** Overall experience is great but some individual pages can use better UI components. **What problems is Upland PSA solving and how is that benefiting you?** Very good cost management. ### 28. Simplified time tracking and resource planning **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2017 **What do you like best about Upland PSA?** The built in reporting engine and automated reminders **What do you dislike about Upland PSA?** Large exports of data can be slow, automated report distribution would be an asset. **Recommendations to others considering Upland PSA:** Ensure you are clear on where you want to go, Tenrox can provide many paths forward and the consultants can steer you in the wrong direction if you do not have a clear vision for the data you want to collect and how you wish to report on it. **What problems is Upland PSA solving and how is that benefiting you?** Time collection and resource planning adherence. ### 29. Runs well when set-up correctly, not much maintenance required. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2018 **What do you like best about Upland PSA?** Generally low maintenance for what we do. **What do you dislike about Upland PSA?** Lack of flexibility for users changing and re-sizing column widths **What problems is Upland PSA solving and how is that benefiting you?** We use for Time & Billing. Has removed need for Excel workbooks to track daily work and we can export to our GL application. ### 30. Tenrox Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2018 **What do you like best about Upland PSA?** The system allows lots of flexibility for user defined fields and customized reporting. **What do you dislike about Upland PSA?** no issues with the product at this time . **What problems is Upland PSA solving and how is that benefiting you?** Tracking employee time (we are a Professional Services Business) Invoicing In depth project reporting and analysis ### 31. My Tenrox Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Carolyn M. | Project Manager, Oil & Energy, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2017 **What do you like best about Upland PSA?** The ease of use, it is a powerful tool yet simplistic in nature. **What do you dislike about Upland PSA?** I have not found any dislikes to date - some things we have found over the years have been fixed / updated in new releases. **Recommendations to others considering Upland PSA:** I would highly recommend Tenrox solutions to small, medium or large businesses. Everyone has always been extremely professional and willing to help. The bonus is the Tenrox Conference - these are great!!! **What problems is Upland PSA solving and how is that benefiting you?** Status reports are big for me as a Project Manager. We use this for all client data and invoicing and I can get everything on one dashboard. Helps to keep me on budget and track for all of my projects! ### 32. Employee facing view could use a little polish **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2017 **What do you like best about Upland PSA?** The back-end reporting out of Tenrox was easy compared to a lot of other systems. **What do you dislike about Upland PSA?** The employee facing side of their time tracking looked pretty antiquated and employees found it difficult to use. **Recommendations to others considering Upland PSA:** Consider how easily employees will be able to use the system and add-in the potential cost of user support and erroneous entries due to the customer interface. **What problems is Upland PSA solving and how is that benefiting you?** We needed a time tracking solution for our employees. When the interface was not generating employee calls on how to use the system it did a good job of allowing us to quickly report on time tracking. Part of that might have been mitigated by more in-depth training for employees, but a time tracking system should be intuitive and require little training. ### 33. Confusing and frustrating **Rating:** 0.0/5.0 stars **Reviewed by:** Justin J. | Solution Consulting - Senior Director, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2017 **What do you like best about Upland PSA?** I don't like Tenrox at all. Very confusing! **What do you dislike about Upland PSA?** Everything. Nothing makes sense. Can't search for stuff. Slow. Confusing and all I try to do is try to enter time. I can't imagine how miserable it is for the people who need to manage it. **Recommendations to others considering Upland PSA:** Really use it and see if it actually works for you and your users! **What problems is Upland PSA solving and how is that benefiting you?** All I want to do is enter my timecard and it is a huge hassle. ### 34. Great service, cheap and very reliable. **Rating:** 4.5/5.0 stars **Reviewed by:** Micheal G. | CEO, Wireless, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Upland PSA?** Where do I start? The advantage it has given to my business over the past 2 months is amazing. Instead of manually having to work out payrolls etc, I am now able to quickly and easily automate the process to my liking. I am also able to use it across multiple devices, so I can manage it pretty much where ever I am, at work or at home. Another thing I like is the support, it was very quick, and they replied even quite late at night, when I was trying to get a specific thing working, they were able to quickly and efficiently fix it and I was able to get to get other things done. It is quite fast too, and I have not seen it get in to any error at all, so I would therefore recommend it gracefully, to save anyone the pain. **What do you dislike about Upland PSA?** The only thing I truly dislike about this is the fact that it didn't exactly work to my liking at first, and had to numerously contact the support to fix and correct the things that I didnt like, which may I say were fantastic at doing so for me. **Recommendations to others considering Upland PSA:** I would highly recommend this as it was quite annoying having to manually do this job. **What problems is Upland PSA solving and how is that benefiting you?** As said, I no longer have to manually do anything involving payroll, but instead I am able to automatically set it up, and it gives me a lot more time to work on other projects, to get an overall greater job done. ### 35. Tenrox makes possible to have in one place time sheets, expenses, resource management for projects **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2017 **What do you like best about Upland PSA?** Control and report projects progress based under data collected through all Tenrox Module. **What do you dislike about Upland PSA?** End user usability for Time report and project management project budget planning is too manual. **Recommendations to others considering Upland PSA:** The administrator must to have Project management knowledge to provide better support to users. **What problems is Upland PSA solving and how is that benefiting you?** Timesheet report an control for projects Expenses reports in one place and format Project planning, tracking and status reporting Resource management ### 36. Fine product for small firms **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Upland PSA?** The tool is fairly simple to navigate, and it has the necessary features you would want in a time tracking tool like adding attachments and/or comments to your time submission. It's also nice in how it only shows you one week at a time to log your work. **What do you dislike about Upland PSA?** At times, probably due to the fact that I often needed to access it via Internet Explorer, certain links would not appear, yet since I knew where they were, I was still able to click them. It may be an issue if you use Internet Explorer still for all of your internet browsing. The input was a little slow to recognize my entry for each day as well, but that might have been an Internet Explorer thing as well. **What problems is Upland PSA solving and how is that benefiting you?** We were a consultant that was working through another consulting firm at a client engagement. The tool was used to submit our work to the prime consulting firm so that they could accurately bill the client for our work. The tool seemed to do a fine job for that. ### 37. Company uses this tool to log work hours, expenses, and request time off **Rating:** 1.0/5.0 stars **Reviewed by:** Tomin K. | Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2016 **What do you like best about Upland PSA?** I like that Tenrox has the ability to see previous submissions of hours and expenses. It seems like the tool is very robust and extendable to all business needs. **What do you dislike about Upland PSA?** Tenrox does not have a mobile app to make expenses and time entry easier. Tenrox is not very user friendly. We need to have a slide deck tutorial for new employees to learn how to use it. I have been using the newest version for over a year now, and I sometimes have to go back and review the instructions to remember how to submit timesheets for the week. The interface is not intuitive or aesthetically pleasing. The gray background is not easy on the eyes. **Recommendations to others considering Upland PSA:** Consider a tool with a more intutive interface. When you have all your employees funneled into using a tool, it must be well-designed, so that employees can spend more time working, and less time doing administrative tasks with Tenrox. **What problems is Upland PSA solving and how is that benefiting you?** Organizing timesheet submissions, expense reports, and paid time off requests for a 500+ person company,. ### 38. We are using the product primary for Timesheet and vacation requests **Rating:** 4.5/5.0 stars **Reviewed by:** Vassil M. | Telecom Architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Upland PSA?** Very simple to use . Saving the changes **What do you dislike about Upland PSA?** Some modules doesn't work well in different browsers . **Recommendations to others considering Upland PSA:** very good support **What problems is Upland PSA solving and how is that benefiting you?** As it used primary for time sheet and vacations request benefits are tracking the requests and optimizing the work hours for employees. ### 39. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Kristin R. | Associate Project Director, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2016 **What do you like best about Upland PSA?** Able to use it along with SharePoint and tracks various products. **What do you dislike about Upland PSA?** As of right now with the short time frame I've used it, there is nothing that I dislike. **What problems is Upland PSA solving and how is that benefiting you?** Having a place for timecards where everyone in the company can put their hours together. Seeing how many hours in different department each project takes up. ### 40. Tenrox Project Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2016 **What do you like best about Upland PSA?** As a project management tool it is awesome and combines a lot of features that will help ease the processes of your business especially within its task management. **What do you dislike about Upland PSA?** One of the few things I did not like about the product is the lack of product backlog that would add such a great feature. **Recommendations to others considering Upland PSA:** If you are looking for an easy to implement PM tool this is a great one to start out with and give a go. **What problems is Upland PSA solving and how is that benefiting you?** We utilized its document management a lot and while it was being used the task manager solutions it offered were very clear, concise, and efficient. ### 41. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2016 **What do you like best about Upland PSA?** It seems like it's a very robust tool. UI experience is smooth. Tool is very flexible and easy to navigate. **What do you dislike about Upland PSA?** Can be a little clunky but you get used to it. **What problems is Upland PSA solving and how is that benefiting you?** Full Professional Services Automation, from timesheeting to expense management to revenue and billing management. ### 42. GREAT **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2016 **What do you like best about Upland PSA?** Mobile - Expense reporting, Project Time Tracking, Access Timesheet information **What do you dislike about Upland PSA?** Data synchronization would be very slow & error prone. **What problems is Upland PSA solving and how is that benefiting you?** Keep track of Project metrics at smart phone. Fast & realistic. ### 43. Tenrox might be the saver **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2016 **What do you like best about Upland PSA?** It has a nice and modern UI and it is a web based, not a sharepoint type of apps, and we can track my time sheet and expenses in the same system rather than 2 different systems.. **What do you dislike about Upland PSA?** A little bit confusing as it doesn't include some tooltips to help the new comers for example to find their way. For example in our company we are using Tenrox to track our time and expenses, and it took me a while to know how to add a note against an entry !. **What problems is Upland PSA solving and how is that benefiting you?** Tracking the consultant's time spent on the client site. ### 44. Better than using Excel spredsheets but the UI is a tad clunky **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about Upland PSA?** I like that they have a fairly easy to setup system for our finance team to use that didn't require a lot of technical resources from our IT team to setup. It provided a way to get us out of using Excel to track timesheets and expenses and made it easier for our team to be anywhere and get our expenses and time tracking completed. Recent updates have even made it easier and less dependent on the finance team members to give us an expense back or a timesheet so we can make adjustments incase we missed something after submitting. **What do you dislike about Upland PSA?** The UI is very dated and rather clunky. It takes time for it to respond and its often difficult to understand why it hasn't saved an item. I had a situation recently as a user where the setup of our expenses would not save and would not provide any clues as to why it would not save. Turned out I had typed in a code instead of searched and selected it from the case code list. The errors were not helpful at all. We have seen other non technical people struggle mightily with the setup of the Expenses module. Searching a large list of case codes is far from easy and prone to problems. Entering mileage for a trip should be easier and incorporate search engines or a mapping engine like Bing or Google. Instead you have to go external and get the number of miles between destinations. It just needs more developer love and listening to their audience. **Recommendations to others considering Upland PSA:** Make sure you look at all the other vendors and get the best for your specific team needs. We have offices in multiple locations. So its been much easier to use than Excel but certainly there could be better and easier to use solutions out there that might do the trick for your organization. **What problems is Upland PSA solving and how is that benefiting you?** Getting rid of using Excel to handle timesheets and expenses. It certainly helped bridge that gap and made it easier for our finance team to get moving in the right direction to automating billing and expense checks. ### 45. Simple, highly flexible, yet robust PSA solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2015 **What do you like best about Upland PSA?** We've been using Tenrox for just over one year, and it has been a fantastic experience. It has simplified our processes yet ensured that we have the right level of control over our professional services operations. The UI experience is so smooth, it has actually contributed to a large extent to fast adoption by the team. We have also learned to leverage the great capabilities of the solution to such an extent that we were able to tailor it to our specific needs in a very intuitive manner. We are big fans! **What do you dislike about Upland PSA?** While the system is equipped with various reporting capabilities, they are all geared towards the standard set of functionality in the system. Any specialized reporting requires a detailed understanding of the data model and technical report development skills. Extended reporting can use looking at things from a different perspective. Additionally, the Project Management functionality in the system are pretty much geared around the Revenue Management aspect, and not from Projects Operations perspective. We still need to use MS Project for example to manage our project schedules, deliverables, day-to-day resourcing, and general operational tracking. **Recommendations to others considering Upland PSA:** We've been using Tenrox for just over one year, and it has been a fantastic experience. It has simplified our processes yet ensured that we have the right level of control over our professional services operations. The UI experience is so smooth, it has actually contributed to a large extent to fast adoption by the team. We have also learned to leverage the great capabilities of the solution to such an extent that we were able to tailor it to our specific needs in a very intuitive manner. We are big fans! **What problems is Upland PSA solving and how is that benefiting you?** Full Professional Services Automation, from timesheeting to expense management to revenue and billing management. ### 46. Excellent cloud based Time and Billing software which has improved the operations and reduced costs **Rating:** 5.0/5.0 stars **Reviewed by:** Gary W. | President, Biotechnology, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2014 **What do you like best about Upland PSA?** Great out of the box reports and ability to customize reports . Clients are amazed at how we can generate reports for them when reviewing projects. Tenrox supports us very well now and going forward with changes necessitated by Microsoft 2013.great support. **What do you dislike about Upland PSA?** I am very happy and have no negative comments. **What problems is Upland PSA solving and how is that benefiting you?** Invoice accuracy , project reporting , and navigating the resource capability minefield , timeliness of time cards, quick turn around of employee expenses, and vendor payments. We export to Sage Software for accounting seamlessly. ### 47. Project management that is cloud based and can be used anywhere! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2016 **What do you like best about Upland PSA?** The best feature of the system is the dashboard and the ability to see everything in one place. Each project is listed out and shows how far along it is. The financial information can also be accessed and can even forecast the profits, as a whole as well as by each department. **What do you dislike about Upland PSA?** The only area that I feel is not as great as the others is the workflows. While it does provide a visual for you process, I feel it is almost a cheap feel to it. It is not the most professional looking and I feel that it could use some improvements. **Recommendations to others considering Upland PSA:** This system can be intimidating at first with all of the different benefits that it has. I have really enjoyed learning about it as it allows you to only use what you need to as you learn the system. Once you really get the hang or it you can add in new modules. **What problems is Upland PSA solving and how is that benefiting you?** There are so many benefits to list here. Some of the most helpful aspects are the resource scheduling and the financial reporting. We have also found the time sheet to be useful. this helped us to eliminate another system that we were using before this. ### 48. Does the basics well, but no fun to use **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2015 **What do you like best about Upland PSA?** Time entry is straight-forward and easy to use. The system can be set-up in many different ways to suit business needs. **What do you dislike about Upland PSA?** The system is not intuitive and is difficult to work with. The reporting is clunky and feels like it was designed in the early 2000's. The system documentation is incomplete and dated. Invoicing capabilities are limited and it would be best not to use. The user community is not active so it is difficult to find answers to questions. **Recommendations to others considering Upland PSA:** Look at other systems and be aware that it is not a pretty looking system, so be careful if that matters to your user base. Be sure you know exactly how you want to use the system. Once a path is chosen, it is not easy to change. Be prepared to invest is customized reports. **What problems is Upland PSA solving and how is that benefiting you?** We use the system to record employee time and expenses on projects. We have seen benefits from our prior system with the ease of exporting data to Excel for analysis. ### 49. Ease of use,but dated look **Rating:** 4.5/5.0 stars **Reviewed by:** Everton P. | Mortgage Professional, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2016 **What do you like best about Upland PSA?** Ease of navigation and options for different time entries I.e. pto, incentive pay etc **What do you dislike about Upland PSA?** It looks relatively dated. Could use a refresh in design **What problems is Upland PSA solving and how is that benefiting you?** Tracking and billing time to clients is very easy from being a consultant ### 50. Decent app, if used properly. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2014 **What do you like best about Upland PSA?** It's a fairly simple time and expense management tool, and it's used across several industries. (I used it when I worked in the ad agency world, but I know others that used it in law offices, etc.) **What do you dislike about Upland PSA?** A few things here: - clunky / outdated interface. Definitely not user friendly. - because I used it at the enterprise level, I needed to use it in IE for some reason, as there were many issues with Tenrox in Chrome + Firefox. (It might have just been that particular implementation, however.) **Recommendations to others considering Upland PSA:** It might be somewhat user friendly, but bad for those who have to administrate it. **What problems is Upland PSA solving and how is that benefiting you?** My company used Tenrox for time and expense management from a user perspective, and my project managers used it to allocate time to employees - a must-have for anyone working in an agency environment. ## Upland PSA Discussions - [What kind of pricing does Tenrox offer?](https://www.g2.com/discussions/what-kind-of-pricing-does-tenrox-offer) - 1 comment, 2 upvotes - [View Upland PSA pricing details and edition comparison](https://www.g2.com/products/upland-psa/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A57%3A56+-0500&secure%5Bsession_id%5D=b1196b63-c30e-4e9b-a60d-381612258422&secure%5Btoken%5D=e838993c6fc593027c91de5a5789ef664bf5707e81f3a07b9071e2bbb18a8918&format=llm_user) ## Upland PSA Features **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Analytics** - Forecasting - Reporting - KPIs **Administration** - Standard Integrations - Workflow - Access Management **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance ## Top Upland PSA Alternatives - [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) - 4.3/5.0 (776 reviews) - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) - 4.3/5.0 (644 reviews) - [Planview AdaptiveWork](https://www.g2.com/products/planview-adaptivework/reviews) - 4.1/5.0 (521 reviews)