Introducing G2.ai, the future of software buying.Try now
Share your insights with Unitrends Backup and Recovery

Thousands of people like you come to G2 to find out whether solutions like Unitrends Backup and Recovery are the right fit for them. Share your real experiences with Unitrends Backup and Recovery and the G2 community and help someone make the right decision about their software.

Unitrends Backup and Recovery Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the seamless endpoint backup solution for desktops and appreciate its ease of management and reliability. (13 mentions)
Users value the flexible backup frequency of Unitrends Backup and Recovery for efficient data management across platforms. (9 mentions)
Users appreciate the ease of use of Unitrends Backup and Recovery, enjoying its intuitive interface for backups and restores. (9 mentions)
Users appreciate the intuitive user interface of Unitrends Backup and Recovery, making setup and navigation effortless. (9 mentions)
Users commend the responsive customer support of Unitrends, consistently providing quick and professional assistance when needed. (7 mentions)
Users appreciate the easy setup of Unitrends Backup and Recovery, enabling quick configuration and immediate data protection. (7 mentions)
Users value the ease of access to backups and continuous support for maximizing efficiency in their setup. (6 mentions)
Users experience poor customer support, with insufficient responses and reliance on documentation rather than effective solutions. (7 mentions)
Users experience backup failures due to untrustworthy snapshots and sensitivity to system updates affecting reliability. (6 mentions)
Users often face backup issues with Unitrends, including inaccurate snapshots and inconsistencies in storage reporting. (6 mentions)
Users feel that Unitrends Backup and Recovery requires improvement in customer support and integration ease to better meet their needs. (6 mentions)
Users face significant error management issues with Unitrends, complicating updates and restore processes consistently. (5 mentions)
Users report significant restore issues causing prolonged downtime and complications in recovering from server failures. (5 mentions)
Users report update issues with Unitrends Backup and Recovery, citing problems with storage and complicated configurations. (5 mentions)
Users have noted significant storage limitations with Unitrends, including reduced actual capacity and S3 Glacier compatibility issues. (4 mentions)
Users express concerns over storage issues, facing limitations and unexpected deficits in actual storage capacity. (3 mentions)

Top Pros or Advantages of Unitrends Backup and Recovery

1. Backup Solutions
Users value the seamless endpoint backup solution for desktops and appreciate its ease of management and reliability.
See 13 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

0.0/5

"Confusing and bad support"

What do you like about Unitrends Backup and Recovery?

Managing salesforce backups can be done in one place

JK

Jeremey K.

Small-Business (50 or fewer emp.)

4.5/5

"It works, not flashy or fancy"

What do you like about Unitrends Backup and Recovery?

We use it primarily for the Office 365 and Google workspace backups. It works, it is not anything Fancy but it works. Rollout is pretty straight for

2. Backup Frequency
Users value the flexible backup frequency of Unitrends Backup and Recovery for efficient data management across platforms.
See 9 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

0.0/5

"Confusing and bad support"

What do you like about Unitrends Backup and Recovery?

Managing salesforce backups can be done in one place

JK

Jeremey K.

Small-Business (50 or fewer emp.)

4.5/5

"It works, not flashy or fancy"

What do you like about Unitrends Backup and Recovery?

We use it primarily for the Office 365 and Google workspace backups. It works, it is not anything Fancy but it works. Rollout is pretty straight for

3. Ease of Use
Users appreciate the ease of use of Unitrends Backup and Recovery, enjoying its intuitive interface for backups and restores.
See 9 mentions

See Related User Reviews

JK

Jeremey K.

Small-Business (50 or fewer emp.)

4.5/5

"It works, not flashy or fancy"

What do you like about Unitrends Backup and Recovery?

We use it primarily for the Office 365 and Google workspace backups. It works, it is not anything Fancy but it works. Rollout is pretty straight for

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Excellent backup solution!"

What do you like about Unitrends Backup and Recovery?

The UI is simplistic and intuitive to use and the backup functionality works well

4. User Interface
Users appreciate the intuitive user interface of Unitrends Backup and Recovery, making setup and navigation effortless.
See 9 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Excellent backup solution!"

What do you like about Unitrends Backup and Recovery?

The UI is simplistic and intuitive to use and the backup functionality works well

CY

Collin Y.

Mid-Market (51-1000 emp.)

4.5/5

"Unitrends Backup And Recovery"

What do you like about Unitrends Backup and Recovery?

Unitrends Backup and Recovery has a great intuitive menue to navigate setting up backups and restores.

5. Customer Support
Users commend the responsive customer support of Unitrends, consistently providing quick and professional assistance when needed.
See 7 mentions

See Related User Reviews

Bill T.
BT

Bill T.

Mid-Market (51-1000 emp.)

4.0/5

"Good backup solution for small or large business with some caveats"

What do you like about Unitrends Backup and Recovery?

The Unitrends Enterprise Backup solution provided an endpoint backup solution for all of our desktops. Features like deduplication are included and di

JD

julio.duran@daly.com D.

Small-Business (50 or fewer emp.)

5.0/5

"Reliable and User-Friendly Backup Solution for Business Continuity"

What do you like about Unitrends Backup and Recovery?

I use two Recovery-9032S appliances to back up and replicate our VMware infrastructure to a remote office, and I couldn’t be happier with the performa

6. Easy Setup
Users appreciate the easy setup of Unitrends Backup and Recovery, enabling quick configuration and immediate data protection.
See 7 mentions

See Related User Reviews

Justine Z.
JZ

Justine Z.

Mid-Market (51-1000 emp.)

5.0/5

"Best Backup For Enterprise"

What do you like about Unitrends Backup and Recovery?

Easy to set up and configure, the appliance can start backing up all assets within minutes. It supports a wide range of operating systems, including l

JK

Jeremey K.

Small-Business (50 or fewer emp.)

4.5/5

"It works, not flashy or fancy"

What do you like about Unitrends Backup and Recovery?

We use it primarily for the Office 365 and Google workspace backups. It works, it is not anything Fancy but it works. Rollout is pretty straight for

7. Cloud Backup
Users value the ease of access to backups and continuous support for maximizing efficiency in their setup.
See 6 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

0.0/5

"Confusing and bad support"

What do you like about Unitrends Backup and Recovery?

Managing salesforce backups can be done in one place

JK

Jeremey K.

Small-Business (50 or fewer emp.)

4.5/5

"It works, not flashy or fancy"

What do you like about Unitrends Backup and Recovery?

We use it primarily for the Office 365 and Google workspace backups. It works, it is not anything Fancy but it works. Rollout is pretty straight for

Top Cons or Disadvantages of Unitrends Backup and Recovery

1. Poor Customer Support
Users experience poor customer support, with insufficient responses and reliance on documentation rather than effective solutions.
See 7 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

0.0/5

"Confusing and bad support"

What do you dislike about Unitrends Backup and Recovery?

The uniview portal feels half baked. Have to submit help tickets to configure to customers and assign salesforce backup licenses. They keep changing p

Justine Z.
JZ

Justine Z.

Mid-Market (51-1000 emp.)

5.0/5

"Best Backup For Enterprise"

What do you dislike about Unitrends Backup and Recovery?

Push agent update. There's a lot of configuration required before deploying the update, which makes the process more complicated. Additionally, many t

2. Backup Failures
Users experience backup failures due to untrustworthy snapshots and sensitivity to system updates affecting reliability.
See 6 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Unitrends has been an efficient backup solution"

What do you dislike about Unitrends Backup and Recovery?

We were surprised on arrival that the actual amount of physical storage space for backups on the Unit was not as much as advertised (to a deficit of a

LC

Lewis C.

Small-Business (50 or fewer emp.)

0.5/5

"Frustrating to use"

What do you dislike about Unitrends Backup and Recovery?

The poor granualarity of alerts, the constant promotions to full backups when there is an error, difficult user interface, sometimes struggles to cons

3. Backup Issues
Users often face backup issues with Unitrends, including inaccurate snapshots and inconsistencies in storage reporting.
See 6 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

0.0/5

"Confusing and bad support"

What do you dislike about Unitrends Backup and Recovery?

The uniview portal feels half baked. Have to submit help tickets to configure to customers and assign salesforce backup licenses. They keep changing p

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Spanning works, UniView gives incorrect snapshots"

What do you dislike about Unitrends Backup and Recovery?

UniView shows inaccurate snapshots of spanning/back ups. If there are errors in a days back up, it will show as no errors and vice versa - if there w

4. Needs Improvement
Users feel that Unitrends Backup and Recovery requires improvement in customer support and integration ease to better meet their needs.
See 6 mentions

See Related User Reviews

JK

Jeremey K.

Small-Business (50 or fewer emp.)

4.5/5

"It works, not flashy or fancy"

What do you dislike about Unitrends Backup and Recovery?

They integration with IT Glue is not great. We ran into troubles where when a user was exited from a client, we could not delete the contact because

Garret H.
GH

Garret H.

Enterprise (> 1000 emp.)

0.5/5

"switched after the incresed cost, lowering storage size. and would rather take 5 minutes to talk about my "needs" but push their cloud programs."

What do you dislike about Unitrends Backup and Recovery?

our rep was more concerned on selling additional features than listen to our actual needs.

5. Error Management
Users face significant error management issues with Unitrends, complicating updates and restore processes consistently.
See 5 mentions

See Related User Reviews

PW

Paul W.

Mid-Market (51-1000 emp.)

1.0/5

"Unitrends Review"

What do you dislike about Unitrends Backup and Recovery?

Dislike everything else about the product. Updates break stuff constantly. Restore process isnt easy Appliance GUI isnt very good managing mu

LC

Lewis C.

Small-Business (50 or fewer emp.)

0.5/5

"Frustrating to use"

What do you dislike about Unitrends Backup and Recovery?

The poor granualarity of alerts, the constant promotions to full backups when there is an error, difficult user interface, sometimes struggles to cons

6. Restore Issues
Users report significant restore issues causing prolonged downtime and complications in recovering from server failures.
See 5 mentions

See Related User Reviews

PW

Paul W.

Mid-Market (51-1000 emp.)

1.0/5

"Unitrends Review"

What do you dislike about Unitrends Backup and Recovery?

Dislike everything else about the product. Updates break stuff constantly. Restore process isnt easy Appliance GUI isnt very good managing mu

CY

Collin Y.

Mid-Market (51-1000 emp.)

4.5/5

"Unitrends Backup And Recovery"

What do you dislike about Unitrends Backup and Recovery?

We had one issue where the engineer said an archive drive was bad, but he ended up taking down our entire applieance. It took weeks to get back up and

7. Update Issues
Users report update issues with Unitrends Backup and Recovery, citing problems with storage and complicated configurations.
See 5 mentions

See Related User Reviews

PW

Paul W.

Mid-Market (51-1000 emp.)

1.0/5

"Unitrends Review"

What do you dislike about Unitrends Backup and Recovery?

Dislike everything else about the product. Updates break stuff constantly. Restore process isnt easy Appliance GUI isnt very good managing mu

BT

Blake T.

Small-Business (50 or fewer emp.)

5.0/5

"Reliable and easy to use."

What do you dislike about Unitrends Backup and Recovery?

We have to update agents manually on endpoints, this is annoying and is due to pushing updates to the endpoint triggers the antivirus. We would rather

8. Storage Limitations
Users have noted significant storage limitations with Unitrends, including reduced actual capacity and S3 Glacier compatibility issues.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

0.0/5

"Confusing and bad support"

What do you dislike about Unitrends Backup and Recovery?

The uniview portal feels half baked. Have to submit help tickets to configure to customers and assign salesforce backup licenses. They keep changing p

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Unitrends has been an efficient backup solution"

What do you dislike about Unitrends Backup and Recovery?

We were surprised on arrival that the actual amount of physical storage space for backups on the Unit was not as much as advertised (to a deficit of a

9. Storage Issues
Users express concerns over storage issues, facing limitations and unexpected deficits in actual storage capacity.
See 3 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Unitrends has been an efficient backup solution"

What do you dislike about Unitrends Backup and Recovery?

We were surprised on arrival that the actual amount of physical storage space for backups on the Unit was not as much as advertised (to a deficit of a

DL

Daniel L.

Small-Business (50 or fewer emp.)

3.5/5

"Bittersweet"

What do you dislike about Unitrends Backup and Recovery?

Lack of clarity in their "infinite retention" for cloud storage and that only work with mayor virtualizations company's as VMware, neee to add Scale t

Unitrends Backup and Recovery Reviews (435)

View 1 Video Reviews
Reviews

Unitrends Backup and Recovery Reviews (435)

View 1 Video Reviews
4.2
435 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
JG
IT Mamaner
Mid-Market (51-1000 emp.)
"Best backup appliance in the market"
What do you like best about Unitrends Backup and Recovery?

The appliance is easy to set up as well as the assets to backup. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

No option to pause momentarily running backups. Review collected by and hosted on G2.com.

DL
System engineer
Small-Business (50 or fewer emp.)
"Bittersweet"
What do you like best about Unitrends Backup and Recovery?

Support has been very helpful and good dashboards Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Lack of clarity in their "infinite retention" for cloud storage and that only work with mayor virtualizations company's as VMware, neee to add Scale there Review collected by and hosted on G2.com.

Marius Constantin C.
MC
Backup & Maintenance Engineer
Mid-Market (51-1000 emp.)
"Maintain multiple EUB and psychical appliances"
What do you like best about Unitrends Backup and Recovery?

UniView has been of help lately to maintain Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

A lot of things are on the back end and only support can handle them Review collected by and hosted on G2.com.

Al O.
AO
Network Administrator
Small-Business (50 or fewer emp.)
"All-in-one backup appliance and cloud backup solution"
What do you like best about Unitrends Backup and Recovery?

It is all contained within the appliance. Once set up on the network, backups and cloud backups were easy to configure. I get a the report each day that all backups have copmleted and I don't have to worry. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

There were a couple of time where a backup did not complete. It was not obvoius why, but UNitrends support was able to connect and fix the issue easily and quickly. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market (51-1000 emp.)
"Spanning works, UniView gives incorrect snapshots"
What do you like best about Unitrends Backup and Recovery?

Easy to use, shows a snpashot of the spanning back ups Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

UniView shows inaccurate snapshots of spanning/back ups. If there are errors in a days back up, it will show as no errors and vice versa - if there were errors backing up UniView will show you there were none. Sometimes it is accurate but others it is not. Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate
AC
Mid-Market (51-1000 emp.)
"Solid backup appliance solution"
What do you like best about Unitrends Backup and Recovery?

The forever incremental backups with deduplication are very good solution for file backups. VM backups also work very well. Jobs are easy to setup. Options for archaving are good as well with options like Wasabis S3 for low cost option. Support is very responsive as well Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Pricing can be a bit tricky since it's based on the storage capacity instead of hardware specs so low storage models have fairly weak hardware specs. In case you want something rudementary like RAID10 or hotswap and ssd OS drive but need to protegt only few TB you would have to go oversized and pay for a lot of storage that you do not need Review collected by and hosted on G2.com.

Vincent K.
VK
IT Systems Engineer
Small-Business (50 or fewer emp.)
"Unitrends backup makes disaster recovery process a breeze!"
What do you like best about Unitrends Backup and Recovery?

The appliance and ability to backup on-premise and cloud Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Unable to perform failover from a failed server Review collected by and hosted on G2.com.

CD
Mid-Market (51-1000 emp.)
"Unitrends Backup and Recovery is AWESOME!"
What do you like best about Unitrends Backup and Recovery?

I really like how seamlessly it integrates with VMWare and how quickly you can recover individual files or restore a VM. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

I dislike the complexity of accessing the virtual environment that is cloud hosted when you use the cloud backup copy features. Review collected by and hosted on G2.com.

CY
System Admin
Hospital & Health Care
Mid-Market (51-1000 emp.)
"Unitrends Backup And Recovery"
What do you like best about Unitrends Backup and Recovery?

Unitrends Backup and Recovery has a great intuitive menue to navigate setting up backups and restores. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

We had one issue where the engineer said an archive drive was bad, but he ended up taking down our entire applieance. It took weeks to get back up and running. Review collected by and hosted on G2.com.

Parker B.
PB
Network Administrator
Mid-Market (51-1000 emp.)
"Great reliability and easy to use"
What do you like best about Unitrends Backup and Recovery?

Easy to create backup jobs and restore from jobs. Automatically copies backups from one server to another without needing to recreate jobs. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Pricing could be a little bit better with a price per backup server instead of per server backed up. Review collected by and hosted on G2.com.

Product Avatar Image
Product Avatar Image