Tyler Enterprise Case Manager Reviews & Product Details

I really like being able to access documents online, file documents online, the whole notion of paperless / electronic filling is very appealing. This is done well compared to CM/ECF, but it's also much newer Review collected by and hosted on G2.com.

Extremely limited options in choosing and identifying pleadings. I'm also not particularly crazy about some of the processes that are required for every filing but only used for a small fraction of filings. In particular, I don't love having to decide who is responsible for paying a filing fee when no filing fee is due.

I'd like for the emails to be able to contain, at user election, .pdf attachments of files within a reasonable size parameter. Review collected by and hosted on G2.com.

We are fully integrated courts and justice system and love the efficicency Odyssey brings to us. We recently were able to implement electronic court and elimate paper files due to its features Not only has that saved time but it has saved $$ as well Review collected by and hosted on G2.com.

The support time when something is not working and we put in a ticket Review collected by and hosted on G2.com.

The layout of Odyssey. For staff Odyssey is straight forward and is easy to use. Making processing faster.. Review collected by and hosted on G2.com.

It's fairly buggy and a considerable amount of testing has to be put into each release. Review collected by and hosted on G2.com.

Odyssey is user-friendly and is a great case management system. It stores data securely. It is helpful that Odyssey can be accessed by judges, court staff, attorneys, and the public (at different access levels). Review collected by and hosted on G2.com.

My only criticism of Odyssey is that it very rarely, goes offline and becomes unavailable. This usually only lasts a short period of time, but it is an inconvenience when it goes down. Review collected by and hosted on G2.com.

The best is the support we receive from Tyler and assisting with the new, up and coming products. Review collected by and hosted on G2.com.

Sometimes the length of time it takes for support tickets to be resolved. Review collected by and hosted on G2.com.

Odyssey manages to collect and display a complex array of data about cases, parties, and documents throughout the life of a case. Review collected by and hosted on G2.com.

The learning curve is high, and its flexibility to accomodate unique client situations makes it difficult to have a generic user manual. Review collected by and hosted on G2.com.

I like the ease of use. It's simple to locate cases and determine the disposition at first glance. Review collected by and hosted on G2.com.

Script errors. Miscellaneous bugs that require a content patch release rather than a quick fix. Review collected by and hosted on G2.com.

I like the different reports I cn run automatically Review collected by and hosted on G2.com.

I do not like the financials I think more effortt need to be made in that arena Review collected by and hosted on G2.com.

I like that I can file things without having to drive to court at the last minute. This saves me time, and means that I can focus on more important case work. However, i did not use a different case filing system before I used Odessy, so i cannot compare to other ones - only against manual filing. Review collected by and hosted on G2.com.

I think sometimes there are glitches. Often it takes very long for a program to load, and sometimes it times out and makes you restart your filing process. Also, it is not very user-friendly - in order for you to properly use, you will likely need to get directions from someone with experience, which can be frustrating. Review collected by and hosted on G2.com.

I love the electronic forms (File & Serve) - along with everything be accessible to every court user. Review collected by and hosted on G2.com.

The Portal - it is NOT user friendly - for our justice partners. Although we court users do not use the Portal, we are always getting calls from our justice partners and the public having issues with the Portal Review collected by and hosted on G2.com.