
The interface is simple, and the idea of quickly transcribing audio and video files is useful. The service can be convenient for basic transcription tasks when it works as expected.
However, my positive impression changed after I paid for the “Unlimited” plan and ran into practical limits or errors during bulk upload. Review collected by and hosted on G2.com.
The biggest issue is the lack of transparency around the “Unlimited” plan.
I paid for TurboScribe Unlimited because it was presented as “Unlimited Transcriptions.” After payment and bulk upload, I ran into upload/transcription limits or errors and was pushed toward a more expensive plan.
If there are fair-use limits, queue limits, bulk upload limits, or other practical restrictions, they should be clearly disclosed before checkout.
Support is also a problem. I contacted TurboScribe support and Leif Fogel directly, but I did not receive a clear explanation, refund, or proper resolution. Review collected by and hosted on G2.com.