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TrustLayer Reviews & Product Details

TrustLayer is an automated insurance verification and Certificates of Insurance tracking software that helps companies verify insurance coverage of their business partners. TrustLayer helps protect businesses from costly claims and lawsuits that can cost businesses millions. Verify that Certificates of Insurance (COIs) collected actually meet specified requirements and represent valid and current insurance policies helps increase insurance compliance and decrease risk.

Seller

TrustLayer

Discussions

TrustLayer Community

Product Description

Overview by

Don Halliwell

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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Top-Rated Alternatives

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TrustLayer Media

TrustLayer Demo - Certificate of Insurance Compliance Tracking Software

TrustLayer is an automated insurance verification and Certificates of Insurance tracking software that helps companies verify insurance coverage of their business partners.

TrustLayer Demo - Compliance Dashboard and Controls

Whether you operate a few vendors or a complex risk program with thousands of projects and locations to track, TrustLayer helps you gain visibility into your risk transfer and vendor compliance.

TrustLayer Demo - Automatic requirement and expiration flags

Managing a lot of paperwork from a lot of vendors can get out of hand. Our system reads the documents for you, pulls out the important information, tracks expirations and can even follow up with your vendors for you... all within a few clicks!.

TrustLayer Demo - Drive internal clarity and collaboration

Our system and all of its workflows are a delight for your internal teams, it provides admins with total control and execs with total visibility and clarity.

TrustLayer Demo - Make decisions and get vendors on site faster

Have someone who doesn't have the right insurance, or has supplied old documents... but you just need them to get onsite today? You can waive requirements and set a date for when they need to get you the up-to-date docs. So your business can keep moving even when paperwork wants to slow you down.

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Ken R.

Chief Financial Officer

Mid-Market (51-1000 emp.)

6/11/2024

"Excellent software and great implementation experience"

5/5

What do you like best about TrustLayer?

This software helps make a very complicated topic (insurance tracking) fairly simple. Review collected by and hosted on G2.com.

What do you dislike about TrustLayer?

I haven't found anything yet. We're in the early stages of implementation. Review collected by and hosted on G2.com.

Keith C.

Mid-Market (51-1000 emp.)

8/29/2023

"Enjoying TrustLayer"

4.5/5

What do you like best about TrustLayer?

I appreciate that TrustLayer has made our compliance requesting and tracking process more professional while also making it more efficient. The automated emails and document scanning features save me hours of work per week, which is very important as a department of one. Review collected by and hosted on G2.com.

What do you dislike about TrustLayer?

There isn't a lot I would change, to be honest. One that would be nice is to allow specific contacts to be associated with specific requirements. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

8/21/2023

"Special Thanks To Chris Louis"

5/5

What do you like best about TrustLayer?

Ease of use. AI that reads the COI. Chris Louis provided excellent customer service...having supported additional training on Trustlayer with 3 different insurance compliance analysts within the past 6 months. Review collected by and hosted on G2.com.

What do you dislike about TrustLayer?

I don't have anything that I dislike about Trustlayer. Review collected by and hosted on G2.com.

Claire P.

Commercial Lines Account Manager

Insurance

Mid-Market (51-1000 emp.)

8/11/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"TL is by far the best product in the market. We vetted out multiple different vendors."

5/5

What do you like best about TrustLayer?

The onboarding team is unlike any other, they are professional and do an incredible job of complimenting the agent. TL is the easiest to navigate, we have clients with employees that are not confident with technology and they have felt comfortable from day 1. In the Insurtech space so many technology professionals want to develop in a space with so much opportunity but don' t have a grasp on the insurance piece. My first impression of TL (Sharon) was "FINALLY, someone who knows tech but also really KNOWS insurance" :) Review collected by and hosted on G2.com.

What do you dislike about TrustLayer?

Not necessarily TL's fault but getting the client to an acceptable compliance score isn't instant, sometimes that is difficult to encourage the client to get there. Review collected by and hosted on G2.com.

What problems is TrustLayer solving and how is that benefiting you?

Giving our insureds/clients a solution that works. We've tried so many different solutions with clients, whether it is a subpar competitor of TL or helping organize their manual spreadsheets but TL got it right. The support TL provides is exceptional. So often we "buy products" in the technology space to help our daily job and it is handed off by the vendor and we never hear from them again, TL is a true partner. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

1/24/2023

"Trustlayer- The Foundation for Sound Contractual Risk Transfer & Vendor/Contractor Managment"

5/5

What do you like best about TrustLayer?

What I like best…where to start?

1. Kind, helpful IT support. They actually send you a short video to show you how to fix an issue or teach a new skill in the platform.

2. Facilitates direct vendor coaching to help build compliance with client requirements.

3. Offers ‘At a Glance’ vendor approval status

4. It remembers for clients when certificates and other documents expire.

5. The people. The Trustlayer team could do a masterclass on customer service. Just the right combination of kindness and professionalism. Review collected by and hosted on G2.com.

What do you dislike about TrustLayer?

Honestly, it is so easy to work in that; I find myself checking in on my clients’ sites over my morning coffee and losing track of time. If I could change one thing, it might be the layout of the Dashboard page. Review collected by and hosted on G2.com.

Cheri G.

Training & Development Manager

Mid-Market (51-1000 emp.)

8/12/2022

"TrustLayer has been a great addition to our client product offerings."

5/5

What do you like best about TrustLayer?

The TrustLayer team is attentive and always willing to assist. They are truly interested in our initiatives and find ways to support us any way they can. I honestly do not think implementation would have been possible without the team we have been working with. Review collected by and hosted on G2.com.

What do you dislike about TrustLayer?

From our organizations perspective we market TrustLayer as a tool to support their full Contractual Risk Transfer program. Where we have trouble in some instances is getting the clients to committ to the setup they need to do in order to make this a successful platform. With that said, the TrustLayer team is always there to support us. Review collected by and hosted on G2.com.

What problems is TrustLayer solving and how is that benefiting you?

We have most recently wanted to put together a more expansive product offering utilizing our Contractual Risk Transfer program with TrustLayer as our tool for continued success. They were willing to brainstorm with us as well as put us in contact with other TrustLayer clients to discuss what they are doing and what has been successful for them. Review collected by and hosted on G2.com.

Verified User in Entertainment

Mid-Market (51-1000 emp.)

8/11/2022

"Easy, Fast, Manageable."

5/5

What do you like best about TrustLayer?

Overall I love that this product makes my life easier. It is a very streamlined way to deal with COI's that I no longer have to do by hand. BUT I think so far my favorite part has been the team. Chris, Caroline, and Meghan have been wonderful to work with, especially Chris Louis as he has been the main overseer of our account. The team is extremely knowledgeable, and quick to respond. Their customer service is amazing and has really made this process/transition enjoyable. Review collected by and hosted on G2.com.

What do you dislike about TrustLayer?

I don't really have anything that I dislike except for maybe when the AI doesn't read the cert and I have to manually enter the information, but it's really not that big of a deal and is something to be expected so I am in no way unhappy with the program. Review collected by and hosted on G2.com.

Verified User in Entertainment

Mid-Market (51-1000 emp.)

8/11/2022

"Amazing Product, Amazing Staff"

5/5

What do you like best about TrustLayer?

Overall I enjoy how user friendly the software is. It makes the day to day operations of collecting COI's super easy and simple and I couldn't be more happy with the product. Review collected by and hosted on G2.com.

What do you dislike about TrustLayer?

I don't think there is anything I dislike at this moment in time. I have only been using Trustlayer for about a month or too but I have not found a single thing to dislike. Review collected by and hosted on G2.com.

Casey V.

Project Coordinator

Mid-Market (51-1000 emp.)

8/8/2022

"Simple way to Track COIS and other Documents"

5/5

What do you like best about TrustLayer?

I like that you can set it up to automatically send out reminders and requirement checks to each vendor and it will keep you updated when someone uploads a COI so you know to go review it. Review collected by and hosted on G2.com.

What do you dislike about TrustLayer?

There are a lot of different parts to it with adding jobs and making sure COIs are reading correctly- but i believe that is more user issues as I need to get more familiar with it all =. Review collected by and hosted on G2.com.

Mallory S.

Accounts Receivable

Mid-Market (51-1000 emp.)

8/9/2022

"The platform is easy to use and has the best support!"

5/5

What do you like best about TrustLayer?

I love that Trustlayer automatically sends clients an email when their insurance is about to expire. It's a huge time saver! Review collected by and hosted on G2.com.

What do you dislike about TrustLayer?

I wish I had more time to spend in Trustlayer to get the full experience! Review collected by and hosted on G2.com.