In the last year we have upgraded our TE consoles and I cannot fault the support received enough, all my concerns and queries were answered and the consultant went above and beyond to ensure we were running as current as possible. More meetings were put in place following a request. Review collected by and hosted on G2.com.
The agent versions are the main things for me, you have to mainly upgrade, or complete a push from the console and this is not something that happens - which would be useful if it did. Review collected by and hosted on G2.com.


