Tour de Force CRM Reviews & Product Details

Tour de Force CRM Overview

What is Tour de Force CRM?

Tour de Force software solutions provide customer relationship management, sales force automation, and business intelligence features to B2B sales organizations. Founded in 2001, our solutions provide extensive integration with ERP/back office business systems. With the Tour de Force Solution, sales and service teams gain an extensive view of all valuable customer information, including data pulled from the ERP system. Tour de Force solutions are highly flexible and are able to be completely mapped to existing business processes. Our user friendly and intuitive web interface is accessible from any device with a web browser such as a laptop, tablet, or smartphone. Tour de Force Web can be used in conjunction with or completely separate from our desktop application. The recently released Tour de Force Cloud solution utilizes our web interface and removes the need for IT server and database infrastructure. When working with Tour de Force, you get more than just software – you get a Partner.

Tour de Force CRM Details
Languages Supported
English
Product Description

Tour de Force provides CRM, SFA, and BI software solutions that integrate with Outlook and your ERP system.

How do you position yourself against your competitors?

The depth of ERP integration that Tour de Force provides is unmatched against our competitors, importing over 1000 pre-calculated data points per customer or vendor. Currently, we integrate to over 50 ERP systems.


Seller Details
Seller
Tour de Force, Inc.
Company Website
Year Founded
2001
HQ Location
Findlay, OH
Twitter
@TourDeForceCRM
426 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
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Tour de Force CRM Screenshots

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Tour de Force CRM Reviews

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CRM Administrator
Wholesale
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I have been working with Tour de Force for over 5 years now, as they have been our CRM. As a bigger client, we have been able to build a relationship with the TDF Staff and Support and they listen to our needs and wants. The system itself has come a long way in the years we have been using them, but it is very easy to use. Review collected by and hosted on G2.com.

What do you dislike?

I don't have too much to say here, but I think sometimes there are struggles that myself as an Admin and user comes across that we dont use or use differently but the system cant be changed to meet all our needs. We struggle with using BI at times, so we lean on other avenues. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Aside the from the CRM system itself, the TDF Support staff is awesome. They listen to what you need, and make it happen.. even if it might take a little bit to implement those changes, its worth it in the end. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the issues of not following up on what is in our pipeline and all the customer interactions that really happen but not all are documented. We have a nice system and process in place that helps us get to where we are to keep up. The visibility that the CRM provides also helps us all stay up to date, esp with the alerts and notifications feature. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The best thing I can say about TDF CRM is that it's the most user-friendly CRM I've ever worked with. It's easy to configure, easy to manage and easy to train on. It's flexibility has allowed us to custom build the system which allows us to sue the information in ways we had only dreamed of in the past. Suffice it to say it exceeds our expectations! Review collected by and hosted on G2.com.

What do you dislike?

I honestly cannot say anything about the system that doesn't apply to any software. Everyone likes upgrades, but no one likes the unforeseen glitches that sometimes accompany upgrades. TDF has done a good job of addressing these, which we appreciate. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are interested in a quality CRM, I recommend getting a demonstration of the software and going from there. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are now able to reduce the number of 3rd party reporting applications with the use of TDF. Our outside sales team is armed with valuable data that they have never had access to in the past. Review collected by and hosted on G2.com.

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UW
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It's a place to store all of our current customers and accounts. It also has an open API which allows for our purchasing platform to sync with it. Review collected by and hosted on G2.com.

What do you dislike?

The confidence in the accuracy of the data is minimal. I can't trust that it pulled what I needed. The system can not grow with us. We are growing at a rate of 20%/ year. It can't keep up.

It does not sync with Outlook so you have to store data in two systems

it's extremely difficult to import contacts or accounts. It does not have smart search Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a system that supports your sales process, is easy to use, and a complete system that integrates with your outlook and syncs your emails, then look elsewhere. This is not the system for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Right now TDF is a place to organize information. that's it. The benefits we receive from TDF are that it's organizaed data and not in spreadsheets. Review collected by and hosted on G2.com.

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AW
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The way TDF presents you the data it pulls from your system. TDF presents it in a way that makes business decisions easier to make. Review collected by and hosted on G2.com.

What do you dislike?

My only complaint is that a few of the features, such as BYOR, do require a good amount of training to be able to fully utilize. I highly recommend you assign someone at your company to learning the more technical details of the software so you can get the best use out of it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Assign an employee who has a good technical background to be the go-to for the rest of your company when they have issues or problems. Most of the time, the issues are very small and are due to lack of computer knowledge. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

TDF allows our inside sales team to be in sync with our outside sales team. Often times our company receives calls from customers who had an issue with a shipment or piece of equipment. The inside sales team enters this information in TDF for the customer. Every time our outside team visits a customer, they always check the customer on TDF before walking into the store. This allows them to see if there are any issues that they need to follow up with to ensure it is resolved.

Also, because salesmen are always concerned about their sales numbers, TDF also allows them to view their entire portfolio of accounts to keep track of their bonus potential. The part the sales team likes best is that TDF allows them to drill down into individual customers and/or product lines to see exactly what is happening. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The sales planning module has been a huge time saver for us and is a part of TDF that I highly recommend.

I also like the ability to customize TDF for our business and fit the processes that we already had in place. Review collected by and hosted on G2.com.

What do you dislike?

The after the sale support is rather lacking. They recently cut back on the sales force and I have had no contact with our Business Consultant. I was only informed of the cutbacks when I had inquired about an issue and I was informed at that time by Ryan Elliott that my previous Business Consultant was no longer with TDF Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It has been a good product for our uses. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Daily interaction with the activities of my Territory Managers. Also a better focus on opportunities and a targeted plan to move them forward Review collected by and hosted on G2.com.

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IH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

All your data is there to sort by and get reports to see exactly what your business is doing. It priced to fit smaller companies better than say SalesForce. Review collected by and hosted on G2.com.

What do you dislike?

The complexity for users. Unless you have someone setting up their screens to show what they need to see its hard for users to navigate the large amount of data is provides. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Lower Price that others, Integrates with many ERP Systems, Very Customizable, But spend time learning what all it can do and setting up Views for your users. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer Sales, Sales planning, history of customer interactions. Vendor tracking and score carding. Score carding for internal users especially Sales People. From an IT perspective a Support Module that lets me track support cases and create Activities for Scorecarding. Review collected by and hosted on G2.com.

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IB
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Our company has full licenses and 'lite' users which saves us over all full licenses. Developed to integrate and work well with our ERP system. Quite robust and gives everyone a full look at what goes on in each account from orders to activities. Provides a snapshot of what each account manager is doing and how they are performing through scoreboards, etc. so that their managers may easily keep track of what is going on in each territory. Review collected by and hosted on G2.com.

What do you dislike?

My one complaint is that even with many of the upgrades, it is still slow to load. I believe we are or will be working more on that. Training new users is sometime difficult but internal written procedures are being considered. The drill downs cannot be saved easily and if there is a view with in the drop down, if you save once so as not to lose your work, you cannot use the views for the rest of the drill downs. I sure there has to be a way around this but haven't figured it out yet. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Have more than one Administrator trained. Tie goals to adoption. Consider it for all departments. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our field account managers use it extensively and, to a degree, their compensation is dependent on activities and opportunities entered and updated.

I use it for most all of my reporting, data mining and analysis since it ties so nicely into our ERP system.

Gap analysis and our Product Group settings help us determine if there are any missed opportunities within an account. Review collected by and hosted on G2.com.

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AW
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The main reason for purchasing was the account & contact info, sales info, & activity reporting and these features have exceeded my expectations. The email logging is a feature that I like much more than I thought I would. Review collected by and hosted on G2.com.

What do you dislike?

I would like for the mobile site to be a more user friendly. It's better than it was, but it's still too cumbersome to be usable on a daily basis. Entering expenses needs to be streamlined a bit as well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're using a CRM that came with your P21 ERP, switch to TDF ASAP. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping track of customer interaction with our salespeople. Using TDF allows us to retrieve information much quicker & easier than ever before. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

CRM offers visibility between departments, as well as allowing us to see trends, and giving us a holistic view of the customer. It is relatively easy to use on a PC. Review collected by and hosted on G2.com.

What do you dislike?

Currently, TDF is not optimized for mobile. In fact, it is nearly impossible to use in any capacity on a mobile device. With each upgrade, we experience glitches in the user experience that sets back adoption. Support is hit or miss. Sometimes we get a quick & helpful response to our support request, but more often than not tickets remain open without any update for weeks, or you'll get a response that they need to look into it and then you'll never hear back. The lack of consistent support is our #1 complaint with TDF. If TDF can resolve these issues, we would have nothing but positive things to say about the software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Increased communication/visibility, and easier access to information, especially for our sales team. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the TdF team, and most of the GUI interface. Everyone with TdF is very positive, friendly, professional, and eager to assist. Review collected by and hosted on G2.com.

What do you dislike?

Interface is not intuitive for admin tasks, or most end user tasks. Initial adoption and subsequent efforts to engage the user base have not been successful as a result. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Integrates well with Epicor's Prophet 21 ERP, great support team. Some bugs still need to be addressed, but those are logged and targeted for future updates. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Logging support issues (service team uses the product extensively), it's easy to find details on existing or previous calls to the service team. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It seems relatively easy to use once you learn the program. I also like the integration with the other business systems it offers. Review collected by and hosted on G2.com.

What do you dislike?

The ability to do one thing multiple ways causes a ton of issues for us. It also is additional functionality, that I believe the program does not necessarily need. This creates inconsistencies within the data for us because the end users are all doing things within TdF differently. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Really the only benefit we've seen as a company is the automatic order creation out of eclipse. This gives the end users a much more complete funnel in tdf. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Integration with our ERP, ability to create our own custom reports/grids, email alerts Review collected by and hosted on G2.com.

What do you dislike?

Nothing! We are very happy with Tour de Force and its abilities. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Have Tour de Force come in person to help go live

Annual system reviews are very helpful Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Integration with our ERP, ability to create custom dashboards for employees and managers Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

It is a powerful tool due to the customization capabilities. You don't have to mold your processes to meet the software, you can customize the software to meet your processes most of the time. Review collected by and hosted on G2.com.

What do you dislike?

The initial set-up is tedious and takes a lot of effort to self learn the tool. As an employee that joined the company after an initial launch (which wasn't very successful) there weren't really ways I could learn the tool easily (ex. Modules, videos, basic step information etc.) this has been improving and has helped. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to track the extra activities that need to be or have been already executed, some which may not have a direct monetary value. We are then able to compare the amount of these activities, to the sales of the customer and see if the value is there. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The versitility. There are often various ways one can perform a task. (neither one is wrong.) The Info Center Grid is a very powerful tool in this regard. Review collected by and hosted on G2.com.

What do you dislike?

They have grown very fast. Some of the newer Support Staff are not as well versed as the Veterans yet. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All quotes of a certain size are visible and followed up on in a timely fashion. Therefore, we don't lose quotes due to inattention.

New activities and opportunities are emailed to our appropriate team members on a daily basis. This strengthens our "team selling" model. Everybody is up to date. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The information extracted from TDF is awesome; especially when launching an email campaign. The BI has improved drastically allowing us to have confidence in the accuracy of the BI data. The support service is 100% attentive and responsive to our questions and ideas. Review collected by and hosted on G2.com.

What do you dislike?

Having to wait for changes until the next upgrade. Also, our use of the Lead Module is limited; therefore, we use the Opportunities to track leads. Extracting data for lead follow up is frustrating. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are now relying on TDF for all our BI customer and vendor data as well as CRM information. Review collected by and hosted on G2.com.

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Corporate Accounts Payable
Wholesale
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Easy to read reports and charts. Connects to our existing ERP program with ease. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes hard to find what you need. The reports are great but it is not intuitive to find what you are looking for. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Tour de Force CRM for our outside sales people. Each sales person was using their own method and then having to key information into our ERP program later.

Tour de Force connects to our ERP so they can see history of purchases and notes on customer accounts. It's improving their work flow and methods. Review collected by and hosted on G2.com.

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UT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easy to use after initial training. There is logic in how it all intertwines together. Customer service has see great benefit in using the system to keep the sales team aware of what they are doing for their customers. Review collected by and hosted on G2.com.

What do you dislike?

Our training seemed to be not where it should have been but I think that was an isolated personal issue versus reflection on the company as a whole. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

communication between departments. We have used TDF in every way we can to centrally keep all communication regardless of which department was the action person. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like being able to see how much information I can in the CRM Review collected by and hosted on G2.com.

What do you dislike?

The glitches and how different the desktop verison is compared to the mobile version Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

TDF allows our reps to have up to date information on their customers prior to going into the account. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The daily alerts. It provides a nice snapshot of activity for the prior day. Review collected by and hosted on G2.com.

What do you dislike?

There's 100 ways to find the same specific information. This can be confusing for new and intermitten users. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you don't have a CRM, it's a good product to support basic needs of a sales team. I'm still learning the data analytics piece. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

-Easy tool for finding account assignments, overall sales info, specific product and vendor sales info per account, rep, etc. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to custom report and follow commercial related projects for workflow and execution. Review collected by and hosted on G2.com.

What do you dislike?

The bulkiness of the onsite installation and the relative speed when connecting via VPN. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Evaluate what you actually need and then explore the level of customization with TDF and understand that they probably meet all your needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

There is a portion of our business that is unlike true distributorship and TDF allows for proper management and execution of our commercial business. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The team at Tour de Force is responsive to needs; they listen and ask the questions to understand the issue at hand. Review collected by and hosted on G2.com.

What do you dislike?

Turn-around time on requests can sometime drag out beyond the set service level; although I have seen improvements on this front. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We've just recently input sales goals into TdF and are excited to gain greater insight and benefits from it to keep sales and projects on track. Review collected by and hosted on G2.com.

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Vice President of Sales
Oil & Energy
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Epicore integration, desktop version, data analytics Review collected by and hosted on G2.com.

What do you dislike?

BYOR is very difficult , reporting dashboard are not robust and easy to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer history and better account planning Review collected by and hosted on G2.com.

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CW
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Drill downs are a great help, ability to view customer information from multiple levels great. Ability to track customer via notes, emails etc extremely helpful Review collected by and hosted on G2.com.

What do you dislike?

Column chooser is very confusing and difficult to use, too many options in many cases that require you to know some sort of cross reference of the field from your system. If not populated then shouldn't show up. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just make sure you map out the fields you need and stress training. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking of Opportunities and lost business has been greatly enhanced. Tracking the business process when "courting" a new customer is invaluable. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Tdf allows us to remove islands of data. Review collected by and hosted on G2.com.

What do you dislike?

The customer support hierarchy is poor. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Think about what you need from Tour de Force, and ask if that is something that can be done. We found there were things we assumed it would do easily that it couldn't and things that we assumed it couldn't but with a few tweaks could. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to remove islands of data and create a complete picture of our customer accounts that are accessible in one place. Having this visibility definitely helps make our sales calls more effective. Review collected by and hosted on G2.com.

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UW
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Very versatile, and there are a lot of possibilities if you can figure out how to use them effectively. Review collected by and hosted on G2.com.

What do you dislike?

Non-standard icons are confusing, interface is not intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get more training, use it regularly, get buy-in from all departments... however, if you already have a system where many of these activities can be done (and it works well enough) the transition to TDF will be difficult. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Loading leads - not sure yet how to go about it. I think we would see more benefits if I could learn how to use it more effectively. Review collected by and hosted on G2.com.

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