# TouchNet U.Commerce Reviews **Vendor:** TouchNet, A Global Payments Company **Category:** [Education Finance Software](https://www.g2.com/categories/education-finance-software) **Average Rating:** 3.1/5.0 **Total Reviews:** 12 ## About TouchNet U.Commerce TouchNet Payment Systems is a electronic payment engine for processing credit card, e-check, debit card, and other transactions. ## TouchNet U.Commerce Reviews ### 1. Robust software that meets student finance needs **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua W. | Financial Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about TouchNet U.Commerce?** TouchNet has been good due to how many tools there are within the software. So much can be accomplished. For the volume of payments received, there are minimal errors encountered that need looking into. **What do you dislike about TouchNet U.Commerce?** support can be hit or miss. Sometimes they are quick to resolve issues, but sometimes it may take a little more time than necessary even though you tell them exactly what needs to be accomplished. In certain instances, it would be helpful if individuals could make payments without needing to log in. **What problems is TouchNet U.Commerce solving and how is that benefiting you?** In short, TouchNet is helping us issue refunds, set up payment plans, and receive payments. Within each of those areas, there are many configurations that can be made. They're making the student finance experience much better. ### 2. Decent product, poor customer service **Rating:** 3.0/5.0 stars **Reviewed by:** Alyssa M. | Programmer Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2021 **What do you like best about TouchNet U.Commerce?** The administration console is easy to use and organized well. There is a lot of product creation flexibility. There are a lot of useful reports to run. There are many excellent integration features so that many of our departments across campus can take payments via touchnet. Touchnet supports a large number of payment methods, including ACH. There are many customization features for each level of the process, allowing sorting and organization of categories and stores. There are many places that you can add custom text and photos to brand the site to your needs. The new designer layout looks sleek. Touchnet works for mobile users well. **What do you dislike about TouchNet U.Commerce?** Customer support takes a long time to resolve issues and often lacks communication. There could be more customization on the mall front and within stores. There are frequent changes with no notification that cause bugs and errors, which take a long time to fix. Some aspects are "old style" looking and need modernization. Customers have complained that they have to enter their contact information multiple times (for the product needs and then again for payment needs, no carry over from these fields). **Recommendations to others considering TouchNet U.Commerce:** Read documentation - as dull as it is, it helps a lot with the issues. **What problems is TouchNet U.Commerce solving and how is that benefiting you?** We can take payments via many formats. Any individual department or group on campus can create their store and sell products quickly. ### 3. Not recommend/ poor customer support **Rating:** 1.0/5.0 stars **Reviewed by:** David C. | Associate Director of Enterprise Applications, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2022 **What do you like best about TouchNet U.Commerce?** It allows direct connection with Ellucian Colleague **What do you dislike about TouchNet U.Commerce?** The customer support is lacking response. We have tickets open for weeks without a resolution. **What problems is TouchNet U.Commerce solving and how is that benefiting you?** Payment gateway, billing, and student tax ### 4. Touchnet is an effective e-commerce system. We used it to process payments for our conference. **Rating:** 3.5/5.0 stars **Reviewed by:** Paula C. | Program Specialist, Chemicals, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about TouchNet U.Commerce?** It is effective, barely had any issues with our payments processing. **What do you dislike about TouchNet U.Commerce?** Some people get confused that they have to get redirected to a different tab to complete payment. Other than that I would say is 99% effective with our client base. **Recommendations to others considering TouchNet U.Commerce:** Have a business admin role be in charge of getting to know TouchNet so you have an internal person to address any admin issues you may encounter. **What problems is TouchNet U.Commerce solving and how is that benefiting you?** TouchNet is helping me process payments for 2 major conferences we have each year. ### 5. What is the good thing about TouchNet U.Commerce? **Rating:** 3.5/5.0 stars **Reviewed by:** Somendra S. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about TouchNet U.Commerce?** The best thing about TouchNet is that it can be easily integrated with the system for online payments. As we know the U.Commerce is best suited for college and universities. Because it can be easily set up with the students' account for online payment and helps to provide all the financial information of all students at a single point of access. **What do you dislike about TouchNet U.Commerce?** There is nothing to dislike but still, this payment system can take some time to understand by new the customers. **Recommendations to others considering TouchNet U.Commerce:** I will recommend every college and university that wants to access all student's fees details at a single point. **What problems is TouchNet U.Commerce solving and how is that benefiting you?** The benefit I realized is that my university is accessing all student's information at a single point. ### 6. Most secure platform **Rating:** 5.0/5.0 stars **Reviewed by:** Emily R. | Registration Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about TouchNet U.Commerce?** I like how they have a two factor authorization **What do you dislike about TouchNet U.Commerce?** sometimes the login does not work because it's that secure! **Recommendations to others considering TouchNet U.Commerce:** Really easy interface and really secure platform **What problems is TouchNet U.Commerce solving and how is that benefiting you?** We are pulling reports from clients who paid for our products ### 7. Decent but needs work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about TouchNet U.Commerce?** Setting up payment plans works great as does setting up automatic payments. **What do you dislike about TouchNet U.Commerce?** When sending monthly payment reminders I wish it could also notify authorized users not just the student and I wish the reporting mechanism was stronger; allowing you to go back in time to review information **Recommendations to others considering TouchNet U.Commerce:** Ensure that you have a full understanding of what you are signing/committing to. Customer Service/response has not always been satisfactory. **What problems is TouchNet U.Commerce solving and how is that benefiting you?** We use it for students to make their monthly payments and then use the reports to analyze and track payments over set periods of time ### 8. Use TouchNet if it works with your Management Software! **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about TouchNet U.Commerce?** TouchNet allows me to view students' payment plan history through the same viewpoint they are utilizing. The system allows our school to create payment plan options for the students' to enroll in, as well as, three different payment options. **What do you dislike about TouchNet U.Commerce?** TouchNet does not link directly/automatically with Oracle Peoplesoft; therefore, it leaves much to be desired when recalculating student payments/balances based on adjustments made within Peoplesoft. **What problems is TouchNet U.Commerce solving and how is that benefiting you?** TouchNet allows students to set up automatic payments from their personal funds or from alternative sources. ### 9. Student Finance Counselor **Rating:** 1.5/5.0 stars **Reviewed by:** Rebekah S. | Senior Student Finance Counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about TouchNet U.Commerce?** I like that TouchNet provides an up to the minute financial snapshot of the students account. The majority of our students are dorm students, so parents like that they can log in and immediately see what is going on with their child's account and finances. **What do you dislike about TouchNet U.Commerce?** It is very frustrating to our parents that they cannot change the date that an automatic payment comes out. If payment is due on the 24th, then automatic payments must also come out on the 24th rather than letting them set it up to come out on the 20th or whatever other day they choose. The system is not user friendly. The emails about payment changes is very unclear, hard to read, and for parents who have multiple children on campus, it does not readily identify which student the account is referring to. TouchNet does not work well with Colleague and often times when things go wrong, they each blame each other. TouchNet is not fast at responding to ticket help. They do not provide good customer service to a very expensive product. **Recommendations to others considering TouchNet U.Commerce:** Find something that works better with your system. I would not recommend using. **What problems is TouchNet U.Commerce solving and how is that benefiting you?** The benefit has been when parents are able to view things instantly as I am speaking with them over the phone. The payment plans are fluid which helps as students make new charges. ### 10. Easy account and payment processor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about TouchNet U.Commerce?** I do like that you can upload different documents like your tax forms and statements. That is convenient to have them listed all in one place. I also like that it breaks down all of the charges and aid by semester or altogether if you want to see the total. The payment processing is very easy to handle and very easy to add information to. **What do you dislike about TouchNet U.Commerce?** I don't like that it crashes sometimes and doesn't update correctly. Sometimes the payment plans also don't recalculate so it does not include the same total that is says on the same page (the total balance in full). At times, there may be three different totals: one on the ride side of the page with the terms, one as the total balance, and one in the payment plan balance. **Recommendations to others considering TouchNet U.Commerce:** I would recommend a chat link if that would be available to help with simple questions. I would also add that we did renew our contract with them so that showed that we did want to continue to use their program. Although there was talk about others we ultimately chose TouchNet. I would have others try them out if they are on the fence. There are also options as so how much you want to actually do with TouchNet so they will also adjust the prices. I actually don't know how much it costs so I did not include that below. The transactions below that is an estimate. **What problems is TouchNet U.Commerce solving and how is that benefiting you?** It is very convenient to be able to view what the parent looks at (or the student). The emulate the student is very convenient and helpful. I also like that the documents are there. I also appreciate that the authorized user function is simple. ### 11. TouchNet Review **Rating:** 3.5/5.0 stars **Reviewed by:** Michael R. | Student Finance Counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about TouchNet U.Commerce?** I like the ability to reset and/or recalculate a payment plan. I like the ability to emulate a student and be able to see what they see. **What do you dislike about TouchNet U.Commerce?** I dislike the few times where there is a system error that makes me as the Counselor interacting with the student look incompetent. It can be frustrating seeing an issue that I can't fix on my own. **Recommendations to others considering TouchNet U.Commerce:** System is good and does job, can customize payment plans to some degree, which is nice. **What problems is TouchNet U.Commerce solving and how is that benefiting you?** We use this to control payment options and accept payments from students. ### 12. Not sure about this **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about TouchNet U.Commerce?** I like that students can sign up for payment plans. I like that students are able to pay online and set up automatic payments. **What do you dislike about TouchNet U.Commerce?** Touchnet disconnects a lot and has issues with balance matching up our system. Would like Touchnet so integrate with our system better **Recommendations to others considering TouchNet U.Commerce:** It would be great to make sure there are not many disconnect issues with the system. **What problems is TouchNet U.Commerce solving and how is that benefiting you?** It's great to have our students able to pay online and sign themselves up on payment plans. ## TouchNet U.Commerce Discussions - [What is a TouchNet web payment?](https://www.g2.com/discussions/what-is-a-touchnet-web-payment) - [How do I use TouchNet?](https://www.g2.com/discussions/how-do-i-use-touchnet) - [What is TouchNet?](https://www.g2.com/discussions/what-is-touchnet) - [What is TouchNet software?](https://www.g2.com/discussions/what-is-touchnet-software) - [View TouchNet U.Commerce pricing details and edition comparison](https://www.g2.com/products/touchnet-u-commerce/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+08%3A44%3A44+-0500&secure%5Bsession_id%5D=57cf42ef-742b-4145-a110-6bef88868be1&secure%5Btoken%5D=7c9db28f783f0cd3ce1781d9eee2801aca72c8b7844d4c915f3a4a381a70729a&format=llm_user) ## TouchNet U.Commerce Features **Financial management** - General Ledger - Accounts Payable and Receivable - Budgeting **Agentic AI - Education ERP** - Cross-system Integration **Billing** - Billing Automation - Payments **Reporting** - Customized Reports - Report Exporting ## Top TouchNet U.Commerce Alternatives - [Infinite Campus](https://www.g2.com/products/infinite-campus/reviews) - 3.7/5.0 (200 reviews) - [OpenEduCat](https://www.g2.com/products/openeducat/reviews) - 4.6/5.0 (135 reviews) - [KINDERPEDIA](https://www.g2.com/products/kinderpedia/reviews) - 4.7/5.0 (119 reviews)