TokyWoky Community Platform Reviews & Product Details

The support is really great with you, you really try to find solutions related to the daily use of the tool. The client really feels supported, weekly meetings, reports, the training offered. Messaging and tagging members were an important development. Various fun activities for the community, networking through routines. Review collected by and hosted on G2.com.

As the tool is still new, the day-to-day support is very good, but in terms of developments and upcoming features in the roadmap, some things have been deprioritized.

We often had small bugs, but the team, once again, has always been responsive and there for us.

Sometimes it would have been nice to come up with even more creative ideas together, to avoid repetition, even though there were very nice proposals like the advent calendar at the end of the year or the "this or that."

The blog needs to be more editorial. Review collected by and hosted on G2.com.

It has a lot of fun functionality for our customers, easy to work with Leslie, always well prepared for our meetings and after. Review collected by and hosted on G2.com.

Hard to get functionality that we want developed. Many vendors using the same platform, which makes it one platform that should fit all, and that is not always working well for us. After a release there are often a lot of bugs afterwards. Review collected by and hosted on G2.com.

The TokyWoky platform has helped us to achieve a brand community and home for our loyal customers. Our members enjoy the gamification and we've seen positive results on customer buying behaviours and loyalty. Review collected by and hosted on G2.com.

There always seems to be new product updates to the platform however, I would love more access to data in the Admin, particularly around product testing. Review collected by and hosted on G2.com.

The platform is easy to use and the requested improvements/corrections are quickly integrated. The platform allows us to capture our clients' expectations through various formats (forum, survey, etc.). Review collected by and hosted on G2.com.

There is no automatic alert system via the platform in case of overly aggressive remarks from a user. A "human" check is necessary. Review collected by and hosted on G2.com.

The team is very hands-on and has made our entire launch very enjoyable and collaborative. They're generous with their time and their knowledge, and could not do more to support us. Review collected by and hosted on G2.com.

Due to limitations in our own team, it has been hard to juggle the time needed to invest in the platform. However, Tokywoky have been super supportive in this regard and have helped us out a lot. Review collected by and hosted on G2.com.

The platform is easy to use. It meets our expectations and the teams are responsive and attentive. Review collected by and hosted on G2.com.

Some missing features, the application would be a plus Review collected by and hosted on G2.com.

The functionality is easy to use and user-friendly.

I like the clear menu/navigation and how this can easily be updated. Review collected by and hosted on G2.com.

Some aspects of the back office are very manual, especially the test and review section. Review collected by and hosted on G2.com.

Helpful & innovative team with great ideas. Review collected by and hosted on G2.com.

N/a the team are very helpful and are working on raised flags. Review collected by and hosted on G2.com.

The staff at TW always being eager to help and develop Review collected by and hosted on G2.com.

The platform still has lots of potentials to reach in turns of functionality and look and feel Review collected by and hosted on G2.com.

- Proactivity of the TW team about the platform's updates and releases, matching them with the customers' inputs to drive the product evolution by a strategical and business perspective - lots of gamification options - good vision of making social community "work'' for the business Review collected by and hosted on G2.com.

Missing feature for customers to categorize and prioritize content Review collected by and hosted on G2.com.