--- title: TokyWoky Community Platform Reviews meta_title: 'TokyWoky Community Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how TokyWoky Community Platform works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 10 scale: '5' date_modified: '2026-05-05' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # TokyWoky Community Platform Reviews **Vendor:** TokyWoky **Category:** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 10 ## About TokyWoky Community Platform TokyWoky builds custom community platforms that help brands gather, engage and activate passionate customers directly on their website. With its gamified white-label platforms, brand marketers can create a unique experience designed to boost brand loyalty for top customers and transforms loyal customers into advocates. Community member engagement can be leveraged to generate UGC at scale, customer insights, live help and advice for fellow shoppers, and more. TokyWoky helps 130+ global brands define their community project, build the right community platform for them, and maximize community value. More info on tokywoky.com. ## TokyWoky Community Platform Reviews ### 1. Very nice platform, excellent support, some features still need to be developed **Rating:** 4.0/5.0 stars **Reviewed by:** Laura F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about TokyWoky Community Platform?** The support is really great with you, you really try to find solutions related to the daily use of the tool. The client really feels supported, weekly meetings, reports, the training offered. Messaging and tagging members were an important development. Various fun activities for the community, networking through routines. **What do you dislike about TokyWoky Community Platform?** As the tool is still new, the day-to-day support is very good, but in terms of developments and upcoming features in the roadmap, some things have been deprioritized. We often had small bugs, but the team, once again, has always been responsive and there for us. Sometimes it would have been nice to come up with even more creative ideas together, to avoid repetition, even though there were very nice proposals like the advent calendar at the end of the year or the "this or that." The blog needs to be more editorial. **What problems is TokyWoky Community Platform solving and how is that benefiting you?** Propose a discussion space for members, animations according to the editorial line + seasons --> yes very nice, member participation Host blog articles --> yes but not as nicely as a WordPress or Squarespace blog for example Boost sales --> yes thanks to product tags but not enough Recruit new active members --> not enough ### 2. Good collaboration with TW, helping us to develop our community. **Rating:** 4.5/5.0 stars **Reviewed by:** Claudia H. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about TokyWoky Community Platform?** It has a lot of fun functionality for our customers, easy to work with Leslie, always well prepared for our meetings and after. **What do you dislike about TokyWoky Community Platform?** Hard to get functionality that we want developed. Many vendors using the same plaftorm, which makes it one platform that should fit all, and that is not always working well for us. After a release there are often a lot of bugs afterwards. **What problems is TokyWoky Community Platform solving and how is that benefiting you?** It is a place for our customers to discuss, engage each other, get inspired and KICKS can show its expertise, and build an emotional band with our customers. TW is the place were all of this takes place. ### 3. Positive experience with TokyWoky **Rating:** 4.5/5.0 stars **Reviewed by:** Himare A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about TokyWoky Community Platform?** The TokyWoky platform has helped us to achieve a brand community and home for our loyal customers. Our members enjoy the gamification and we've seen positive results on customer buying behaviours and loyalty. **What do you dislike about TokyWoky Community Platform?** There always seems to be new product updates to the platform however, I would love more access to data in the Admin, particularly around product testing. **What problems is TokyWoky Community Platform solving and how is that benefiting you?** The platform is hosting our online community which allows us to easily communicate with a highly-engaged audience, provide incentives, update them on our brand and products as well as creating a safe space for our customers. ### 4. The platform meets our expectations **Rating:** 4.0/5.0 stars **Reviewed by:** Anne A. | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about TokyWoky Community Platform?** The platform is easy to use and the requested improvements/corrections are quickly integrated. The platform allows us to capture our clients' expectations through various formats (forum, survey, etc.). **What do you dislike about TokyWoky Community Platform?** There is no automatic alert system via the platform in case of overly aggressive remarks from a user. A "human" check is necessary. **What problems is TokyWoky Community Platform solving and how is that benefiting you?** The platform allows us to engage ambassador clients. We can thus "test" new features with them before implementing them on a large scale. Moreover, through their interactions on the platform, we can identify major topics for them or any difficulties they encounter in order to provide solutions. The platform therefore allows us to hear the voice of our clients. ### 5. Collaborative and Insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Katie M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about TokyWoky Community Platform?** The team is very hands-on and has made our entire launch very enjoyable and collaborative. They're generous with their time and their knowledge, and could not do more to support us. **What do you dislike about TokyWoky Community Platform?** Due to limitations in our own team, it has been hard to juggle the time needed to invest in the platform. However, Tokywoky have been super supportive in this regard and have helped us out a lot. **What problems is TokyWoky Community Platform solving and how is that benefiting you?** It's helping us get a lot closer to our customers and interact with them directly. It's pushing brand advocacy and stickiness, and is something our competitors do not offer. ### 6. The platform meets our expectations **Rating:** 4.5/5.0 stars **Reviewed by:** Aurélie D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about TokyWoky Community Platform?** The platform is easy to use. It meets our expectations and the teams are responsive and attentive. **What do you dislike about TokyWoky Community Platform?** Some missing features, the application would be a plus **What problems is TokyWoky Community Platform solving and how is that benefiting you?** The community platform provides a dedicated space where our community can exchange ideas. ### 7. I really value the flexibility and how the team work together with us to evolve/improve the platform **Rating:** 4.5/5.0 stars **Reviewed by:** Bianca F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about TokyWoky Community Platform?** The functionality is easy to use and user-friendly. I like the clear menu/navigation and how this can easily be updated. **What do you dislike about TokyWoky Community Platform?** Some aspects of the back office are very manual, especially the test and review section. **What problems is TokyWoky Community Platform solving and how is that benefiting you?** Directly communicating with an engaged group of beauty lovers. ### 8. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Amelia W. | Experiential Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about TokyWoky Community Platform?** Helpful & innovative team with great ideas. **What do you dislike about TokyWoky Community Platform?** N/a the team are very helpful and are working on raised flags. **What problems is TokyWoky Community Platform solving and how is that benefiting you?** Connect with our superfans and launch NPD. Great for generating UGC ### 9. Project participant in setting up project, driving content and strategies **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica R. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about TokyWoky Community Platform?** The staff at TW always being eager to help and develop **What do you dislike about TokyWoky Community Platform?** The platform still has lots of potentials to reach in turns of functionality and look and feel **What problems is TokyWoky Community Platform solving and how is that benefiting you?** We have easier access to direct conversations with the members and can quicker connect and get indicators of what's on their minds. ### 10. Flexible solution to engage and build a customer community with specific interests **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about TokyWoky Community Platform?** - Proactivity of the TW team about the platform's updates and releases, matching them with the customers' inputs to drive the product evolution by a strategical and business perspective - lots of gamification options - good vision of making social community "work'' for the business **What do you dislike about TokyWoky Community Platform?** Missing feature for customers to categorize and prioritize content **What problems is TokyWoky Community Platform solving and how is that benefiting you?** We enhanced customer communities' engagement, knowing more about their interests and increasing their loyalty whilst increasing ecommerce numbers ## TokyWoky Community Platform Discussions - [What is TokyWoky Community Platform used for?](https://www.g2.com/discussions/what-is-tokywoky-community-platform-used-for) - [View TokyWoky Community Platform pricing details and edition comparison](https://www.g2.com/products/tokywoky-community-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-02+09%3A04%3A11+-0500&secure%5Bsession_id%5D=c01c7b01-ba34-4501-b1ec-5cc7a434aded&secure%5Btoken%5D=cd3aaed85dad104c0a02d7112f481d75b4a33e545a62ce900c9b9ee6abbf8f5e&format=llm_user) ## TokyWoky Community Platform Features **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Community Building** - Member Profiles - Email & Notifications - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top TokyWoky Community Platform Alternatives - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - 4.4/5.0 (427 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) - 4.4/5.0 (388 reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - 4.0/5.0 (4,386 reviews)