The best item is how everything flows. The sales table to the customer table, etc. There's a logical progression and it's easy to follow. It's also very easy to see everything on the reports using the filters as needed. I also like how they are constantly making upgrades and better options including new Ai options. Review collected by and hosted on G2.com.

It should allow you to customize the color scheme so that it can match a company's colors, which just makes it flow better inside the company. Review collected by and hosted on G2.com.

Having all the client info in one place makes it easy to track and manage calls and leads. Review collected by and hosted on G2.com.

The site can be closed accidentally quite easily. Review collected by and hosted on G2.com.

It makes tracking my book of business easy; they have a ton of powerful ways to look at the data within the CRM, and they gave me access to the API, so I can also look at the data however I want on my end. The guys at TLD are also super helpful at answering questions, helping us problem solve, building new reports, etc. They also add features that we request regularly. That's just the reporting side of things, but the dialer functionality and ability to monitor your agents on the phone is also extremely useful. Review collected by and hosted on G2.com.

No complaints. Any time there has been an issue or something I'm struggling with, they have resolved it very quickly. I am almost always able to message them and get responses within minutes. Review collected by and hosted on G2.com.

This is a system for customer service relationships, I really like it is economical, profitable and sustainable, sincerely a marvel of the internet, it has VPoi calls they are of excellent performance and functionality. Review collected by and hosted on G2.com.

The truth is a system with very few failures, so far I have not found any fault that bothers me about the system, it is completely comfortable, and competitive. Review collected by and hosted on G2.com.

The 24/7 real time support is unprecedented for dialers. TLD is a full contact center solution with its lead developer on call at a moments notice for any and ALL issues that come up. Through Slack I'm able to reach out to them for something as simple as functionality questions or as complex as system customization requests. This is vital in the callcenter world where every second can mean money lost or unrealized sales. Most of the time when we have a concern its addressed by the lead architect of the system. That kind of customer service is paramount. Review collected by and hosted on G2.com.

There are few downsides but the only one that comes to mind is the telephony sidewinder's of the system is Vici and sometimes that can cause limitations. Review collected by and hosted on G2.com.

We have been using TLD and their new Vici dialer integration for the past few months and can honestly say we are very impressed. Between the insightful feature set, flexibility in reporting, and solid reliability, we are very happy with this solution. Review collected by and hosted on G2.com.

The only downside I can think of is that this wasn't available to us sooner! TLD has made a huge impact on our business and has saved us thousands per month on other 3rd party solutions that TLD already has integrated within it's basic feature set. Review collected by and hosted on G2.com.

It's simple and user friendly. Customer and admin support is excellent and prompt. As a telemarketing insurance agency this is the best CRM we've used. Review collected by and hosted on G2.com.

Customer summary calculations for premium based on product disposition. Review collected by and hosted on G2.com.

The meticulous details it allows you to add to the fields. The ability to keep track of all your business, dates of enrollment, as well as when to contact clients to renew. Review collected by and hosted on G2.com.

At first, didn't like how meticulous it was. It seemed like a lot in the beginning. But after using and getting used to it, I can't picture myself using another system. Review collected by and hosted on G2.com.

There's a logical progression and it's easy to follow. It's also very easy to see everything on the reports using the filters as needed. Review collected by and hosted on G2.com.

I am unable at this time to find any drawbacks to the software. Review collected by and hosted on G2.com.

This software is very adaptable to the zoom text software that we use. Review collected by and hosted on G2.com.

There's nothing we don't like. It's so good Review collected by and hosted on G2.com.