--- title: ThrivePass Reviews meta_title: 'ThrivePass Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how ThrivePass works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 21 scale: '5' date_modified: '2026-06-22' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ThrivePass Reviews **Vendor:** Thrivepass **Category:** [Lifestyle Spending Account (LSA) Software](https://www.g2.com/categories/lifestyle-spending-account-lsa) **Average Rating:** 4.1/5.0 **Total Reviews:** 21 ## About ThrivePass ThrivePass is a rapidly growing technology company dedicated to innovating the world of employee benefits. Their holistic benefits suite creates experiences that support employee wellbeing throughout the employment lifecycle. To that end, the company empowers employees to thrive through exceptional service and innovative benefits technology.  Their range of benefits can be personalized to meet all employee needs. Lifestyle Spending Accounts: The Thrive Account is an online employee reimbursement platform. Employees can browse more than 100 categories for reimbursement or apply funds directly in an integrated e-commerce marketplace.   Tuition Reimbursement: ThrivePass Tuition Reimbursement is an online tuition assistance and repayment platform with options for employees to enroll and get reimbursed for accelerating academically or professionally.   Pre-Tax Accounts: ThrivePass administers everything from HSA, HRA, FSA, and Commuter benefits.  COBRA: ThrivePass provides COBRA administration and their own first-to-market digital tool, COBRA Decision Enablement (DE). DE allows eligible individuals to shop the federal and state marketplaces and compare costs and coverage side-by-side with COBRA.   ThrivePass- We personalize benefits. You thrive as the employer of choice.  ## ThrivePass Pros & Cons **What users like:** - Users appreciate the **ease of use** of ThrivePass, allowing for quick and efficient submission and receipt processes. (3 reviews) - Users love the **fast review process** of ThrivePass, making it simple and efficient to use. (1 reviews) - Users commend the **fast delivery speed** of ThrivePass, quickly receiving reimbursement after submitting receipts. (1 reviews) - Users appreciate the **efficiency** of ThrivePass, as it accelerates tasks with its user-friendly design. (1 reviews) - Users appreciate the **ease of reimbursements** with ThrivePass, enjoying quick processing of their submitted receipts. (1 reviews) **What users dislike:** - Users experience **poor customer support** , facing delays and misinformation which significantly impacts their benefits access and experience. (3 reviews) - Users face significant **reimbursement issues** with ThrivePass, leading to frustrations and delays in processing claims and contributions. (2 reviews) - Users express frustration over **access difficulty** due to poor website design, incorrect data, and unresponsive support. (1 reviews) - Users face frustrating **approval delays** with ThrivePass, leading to significant waiting times for coverage confirmation. (1 reviews) - Users are frustrated by the **lack of features** in ThrivePass, hindering usability and support effectiveness. (1 reviews) - Slow Delivery (1 reviews) ## ThrivePass Reviews ### 1. Delays in Cobra approval **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about ThrivePass?** I have nothing positive to add for Thrivepass. This is not my first issue with them. **What do you dislike about ThrivePass?** My experience is similar to another users review. After 14 days I have not received any letter via first class usps mail with detailed instructions to signup for Cobra. I called Thrivepass to ask, and their website shows they sent letters out two weeks back to my correct address. With them on the phone I was able to confirm elections and start the process to confirm Cobra. However they say it is another two weeks possibly until I have coverage confirmed. I called the insurance company and they validated, insurance is waiting on Thrivepass to complete the Thrivepass process. Apparently there is no way to expedite this. Due to the initial two weeks letter issue and the two weeks approval process, I lose one month of Cobra access. Without validated insurance I cannot schedule any medical visit, except emergency room. Digital payments they accept the same day, but digital approvals are delayed for some reason. Overall, I find this unacceptable and would not recommend Thrivepass to anyone. **What problems is ThrivePass solving and how is that benefiting you?** Cobra Administration ### 2. Terrible Customer Service -- LIES **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about ThrivePass?** Nothing. They're horribly incompetent. Look elsewhere. **What do you dislike about ThrivePass?** ThrivePass as a COBRA Admin is a bad idea. They have no problems receiving payment for continued insurance coverage in order to reactivate a previously cancelled policy. But relaying the information back to the insurance providers' En to reactivate said policies is impossible. ThrivePass will give you the run around claiming they have submitted the request digitally to the insurance carriers and it will take up to 10 business days (2 weeks!) to process the reactivation on the insurance providers' end. Insurance providers all claim to only take 24hrs to reactivate once confirmation is received from ThrivePass. Terrible customer service/organization. **What problems is ThrivePass solving and how is that benefiting you?** ThrivePass is the problem. I have not benefited from anything. ### 3. Thrive Pass is a bad product, run incompetently. Support lies rather than trying to fix issues. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about ThrivePass?** Nothing. I am forced to use it as the administrator of my company's HSA/FSA. **What do you dislike about ThrivePass?** - The website is poorly designed and difficult to use. It looks and behaves like it was built by a bunch of first year college students just learning web development and is missing key useful features. - They fail to process employee contributions to FSA in a timely manner, so you inexplicably can't make purchases with the FSA card - The data displayed in the main user portal is always either flat out incorrect, or out of date - If you don't submit an overly detailed receipt for a purchase after 10 days, while still in the annual submission period, they send threatening emails then cut off access to your card. This requirement/timeline isn't specified anywhere in their portal. - Their support team is beyond useless: they don't try to solve your issues, they flat out lie to you, or just stop responding to your messages. There is no way to escalate to a manager. I would go out of my way to anti-recommend this platform for any benefits manager looking for an HSA/FSA administration portal. **What problems is ThrivePass solving and how is that benefiting you?** None ### 4. Very Smooth user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Abhineet R. | Cloud Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about ThrivePass?** The iconic display of each eligible item **What do you dislike about ThrivePass?** The bracket which is considred for reimbursement is all collated in main screen , should be having a pop or thumb button like click to continue so that user knows it has to click on that reimbursement amount to check the listb of items eligible **What problems is ThrivePass solving and how is that benefiting you?** Within my current organization, it gives a smooth user experience to selct the itme, fill the date and type of product and proceed to upload receipt with one click No multiple manual approvals required or processing Support is also in good direction ### 5. Reviewing ThrivePass **Rating:** 4.5/5.0 stars **Reviewed by:** Abu A. | HR -Talent Sourcing and Research- Global Talent Sourcer, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about ThrivePass?** I found Thrivepass which is quite smooth as a Platform. It was easy to track all the details and found it user friendly. **What do you dislike about ThrivePass?** Maybe, we can work towards imporoving the look & feel and add more additional features. **What problems is ThrivePass solving and how is that benefiting you?** It helps me to give me a clear view of my account, how much can I spend towards my wellness Allowance or any other expenses, get the reimbursements approved and keep a track of all my expenses! ### 6. Excellent Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about ThrivePass?** From ease of submitting my receipt, to the quickness of receiveing my $500 the following week. **What do you dislike about ThrivePass?** Nothing as of right now keep up the amazing work. **What problems is ThrivePass solving and how is that benefiting you?** Being able to become healthier has been a big accomplishment for me over the past few years. This has helped reach a ton of goals of mine. ### 7. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Megan W. | Nurse, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about ThrivePass?** Quick reimbursement, easy to use, great communication about the status of my order. **What do you dislike about ThrivePass?** Finding the reimbursement link from the home page was a little clunky but I got there. **What problems is ThrivePass solving and how is that benefiting you?** Helping me spend my company's annual wellness allotment. ### 8. Great Benefit That Is Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about ThrivePass?** Upsides are there are a variety of products & the ability to easily get reimbursed for eligible out of pocket expenses. Ordering from the site is super easy & items arrive fast. **What do you dislike about ThrivePass?** The item selection could be greater given that everything I have ordered so far is fulfilled by Amazon. **What problems is ThrivePass solving and how is that benefiting you?** Its allowing me as a remote employee to receive a benefit comparable to what onsite employees get. ### 9. Intuitive, easy, quick **Rating:** 5.0/5.0 stars **Reviewed by:** Shirley C. | IT Technical Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about ThrivePass?** The website is easy to follow, the review process is really fast! **What do you dislike about ThrivePass?** I have no complains at this moment, really good experience. **What problems is ThrivePass solving and how is that benefiting you?** Sport Activity Fees Gym at home tools ### 10. Easy to use and expedite process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about ThrivePass?** The tool is very user friendly and therefore helps to expedite the process **What do you dislike about ThrivePass?** Nothing that I could think of at the moment **What problems is ThrivePass solving and how is that benefiting you?** reimbursement processes ### 11. Easy User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Kiley B. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about ThrivePass?** The ClassPass offering works perfectly for me! Through ThrivePass, I get more credits than if I bought a membership directly on ClassPass. I also love the reimbursement feature which I use towards my student loans. **What do you dislike about ThrivePass?** I would love to see more deals like the ClassPass offering. **What problems is ThrivePass solving and how is that benefiting you?** Easy gym membership cost covered by my company. ### 12. Worthfull Deposit feature and acknowledgement **Rating:** 4.5/5.0 stars **Reviewed by:** Walter Y. | Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about ThrivePass?** Sometimes navigating the platform is a little confusing. The timing of reimbursements is unpredictable. The overall process is fast. Theres nothing to dislike about ThrivePass. **What do you dislike about ThrivePass?** It appears that there may be some issues with the reimbursement process for wellness benefits. Some customers mentioned encountering problems or not receiving their reimbursements altogether. This lack of flexibility disappoints users seeking a range of choices. **What problems is ThrivePass solving and how is that benefiting you?** We rely on ThrivePass as our solution, for encouraging and recognizing the efforts of our employees. It is allowing us to acknowledge and inspire our team. ThrivePass increase employee involvement and loyalty. ### 13. I LOVE THRIVEPASS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about ThrivePass?** The best thing about Thrivepass is all the different reburstment options **What do you dislike about ThrivePass?** The only down side is I wish the automatic deposit would post quicker **What problems is ThrivePass solving and how is that benefiting you?** IT HELPS WITH FINANCES. I HAVE DIRECT DEPOSIT SETUP SO I DON'T HAVE TO RENEW IT BUT EVERY FEW MONTHS ### 14. Easy and quick to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Maryssa W. | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about ThrivePass?** I received an email quickly letting me know that the reimbursement was accepted. **What do you dislike about ThrivePass?** Sometimes it's confusing to find the page I need, but I always get there! **What problems is ThrivePass solving and how is that benefiting you?** It makes it way easier to use my wellness dollars! ### 15. Using thrive pass **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about ThrivePass?** Very easy to use and get reimbursed. The selection and varieties of various products and services we can use. **What do you dislike about ThrivePass?** There seem to be no downsides. Trying to figure out how to redeem the older gift cards. **What problems is ThrivePass solving and how is that benefiting you?** I have any problems now that I need solved. ### 16. Very smooth and easy reimbursement process **Rating:** 5.0/5.0 stars **Reviewed by:** Jim L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about ThrivePass?** Can easily assign a fund receiving method such as Paypal vs going through pay check **What do you dislike about ThrivePass?** Maybe if you can list the qualifying categories or make it searchable would help. As of now, the only way to know is actually going through reimbursement and scroll down the list. **What problems is ThrivePass solving and how is that benefiting you?** Wellness benefit reimbursement program ### 17. Reimbursement for sport’s membership and university courses **Rating:** 4.5/5.0 stars **Reviewed by:** Pauline S. | Senior Medical Science Liaison, Hematology, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about ThrivePass?** Submitting receipts is very easy and straightforward **What do you dislike about ThrivePass?** We don't know the timing of reimbursement. I submitted receipts over 2 weeks ago now, they were approved very quickly but then I received my next pay check and nothing **What problems is ThrivePass solving and how is that benefiting you?** Nothing really, this is just a perk from my employer ### 18. Great benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about ThrivePass?** Easy to navigate through many options that fit personal needs **What do you dislike about ThrivePass?** None, everything is great, no further comment from my end **What problems is ThrivePass solving and how is that benefiting you?** Offer many options that can be reimbursed through company's benefits ### 19. Easy to use, great benefit. **Rating:** 5.0/5.0 stars **Reviewed by:** Charles G. | Senior Solution Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about ThrivePass?** Easy to use and supports the activities I enjoy participating in. **What do you dislike about ThrivePass?** There is nothing that I dislike about this service. **What problems is ThrivePass solving and how is that benefiting you?** ThrivePass administers my company's wellness benefit, and they make the administration very easy. ### 20. ThrivePass is great! Pays for my gym membership. **Rating:** 5.0/5.0 stars **Reviewed by:** Ann S. | Proposal Content Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about ThrivePass?** It's an easy to use platform that allows my employer to give additional perks like health-encouraging gym membership and more, like a massage or even art supplies. **What do you dislike about ThrivePass?** The ThrivePass marketplace could offer more options. But there's really nothing to dislike about ThrivePass. **Recommendations to others considering ThrivePass:** Just DO offer this to your employees. It's wonderful! **What problems is ThrivePass solving and how is that benefiting you?** Taking care of some minor expenses to help me live a more fully activated life. ### 21. Thrive is an Easy and efficient tool to Incentivise employees for their hard work **Rating:** 4.5/5.0 stars **Reviewed by:** John Y. | Education Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about ThrivePass?** I like the ease of use, and how efficient reimbursement is. **What do you dislike about ThrivePass?** Sometimes certain retailers (i.e. Petco) will no longer be supported. **What problems is ThrivePass solving and how is that benefiting you?** They help me with my monthly internet bill, among other benfits ## ThrivePass Discussions - [What is ThrivePass used for?](https://www.g2.com/discussions/what-is-thrivepass-used-for) - [View ThrivePass pricing details and edition comparison](https://www.g2.com/products/thrivepass/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-23+15%3A16%3A07+-0500&secure%5Bsession_id%5D=046b0cf2-4d56-41bc-ae4f-8c3028fdb687&secure%5Btoken%5D=f0b7625f90e654648fc84271cffda7dc819b87767e924834130b011df8d23f9d&format=llm_user) ## ThrivePass Features **Analytics - Lifestyle Spending Account (LSA)** - Assessment - Analysis **Platform - Lifestyle Spending Account (LSA)** - Funding - Market Diversity - Customizability - Reward & Incentive ## Top ThrivePass Alternatives - [Forma](https://www.g2.com/products/formabenefits/reviews) - 4.8/5.0 (813 reviews) - [Awardco](https://www.g2.com/products/awardco/reviews) - 4.9/5.0 (6,075 reviews) - [Fringe](https://www.g2.com/products/fringe/reviews) - 4.7/5.0 (439 reviews)