ThousandEyes Reviews & Product Details

Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time. With built-in AI and powerful ecosystem integrations, ThousandEyes enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences. ThousandEyes is deeply integrated across Cisco's entire technology portfolio and beyond, enabling customers to deploy at scale while delivering assurance across Cisco's industry-leading Networking, Security, Collaboration, and Observability solutions.

Seller

Cisco

Discussions

ThousandEyes Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Kate Speights

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 81 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

ThousandEyes Integrations

(3)

Integration information sourced from real user reviews.

ThousandEyes Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is ThousandEyes, and what problem is it built to solve?

ThousandEyes is used to monitor network and application performance and help teams locate where connectivity or service issues are occurring. Its visibility into network paths, cloud services, and internet-facing applications can make troubleshooting faster.

What languages does ThousandEyes support?

ThousandEyes supports 1 language: English.

What company sizes and industries is ThousandEyes the best fit for?

ThousandEyes is most strongly represented among enterprise teams, with mid-market and smaller organizations also using it. The industries with the clearest presence include technology and networking, alongside several other sectors.

Company size: Enterprise organizations are most prominent, with mid-market and small-business users also represented.
Industries: Information technology and services, computer networking and security, and software are prominent, alongside banking and health care.

How long does it take to implement ThousandEyes across a team?

Reported implementation times most often fall in the one-to-three-month range, though some teams describe a faster start. The other reported timelines vary, as shown below.

Time to go live	Relative frequency
1–3 months	Most common
Less than 1 month	Also reported
Less than 1 day	Also reported
6–12 months	Occasionally reported

What customer support options does ThousandEyes provide, and how do users find the overall support experience?

ThousandEyes provides support through chat, phone, and email/help desk, with self-service resources such as a knowledge base and FAQs. The support experience is often described as responsive and helpful, although getting a resolution on a more specific or difficult use case can be less consistent.

What features or capabilities could make ThousandEyes even more useful?

ThousandEyes could be easier for new users to navigate and configure, and additional visibility and automation would make it more useful in day-to-day troubleshooting.

Simplify navigation and test setup, with clearer guidance for choosing options and diagnosing configuration issues.
Extend visibility into application-level traffic, internal network paths, and additional device or packet details.
Make alerting more flexible with easier bulk configuration, clearer alert handling, and more automatic baselines to reduce false positives.

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Piyush M.

Break the barriers

Mid-Market (51-1000 emp.)

3/30/2019

"Smart Connected Experience"

3.5/5

What do you like best about ThousandEyes?

I like that I am able to pinpoint network problems faster and it increases my connectivity with the end user. Further the ease of using this product is also something which makes you implement it faster. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

It would have been great if it can also provide customized action items after pointing issues. Review collected by and hosted on G2.com.

Recommendations to others considering ThousandEyes:

This tool is very helpful if you want to proactively address the issues before it starts creating problems for the end customers. The user interface of this tool is very good and you can rapidly onboard a lot of your employees in using this tool. Review collected by and hosted on G2.com.

What problems is ThousandEyes solving and how is that benefiting you?

I am using it for SAAS and VoIP monitoring. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Verified User in Alternative Dispute Resolution

Enterprise (> 1000 emp.)

4/5/2019

"wonderful"

4.5/5

What do you like best about ThousandEyes?

ThousandEyes has been the best carrier move I have made. The technology is exciting, and fills a huge gap in the market. The day-to-day work is enjoyable and fulfilling. The entire team is amazing, and my immediate team is a collection of intelligent and fun individuals that make going to work everyday a pleasant and fun experience. I really cannot say enough about how positive my experience has been. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

There really are not any cons I can think of. ThousandEyes as a whole has met my needs as an employee. Review collected by and hosted on G2.com.

Recommendations to others considering ThousandEyes:

If you work for ThousandEyes you have an amazing opportunity to contribute to something big. Keep up the good work. We are all working to accomplish the same goal, and fully support the vision Review collected by and hosted on G2.com.

What problems is ThousandEyes solving and how is that benefiting you?

From a business perspective, the management team has a clear vision as to where they want to go and they are making progress in that direction. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Paul (Pawel) S.

Internet Performance Engineer

Financial Services

Enterprise (> 1000 emp.)

10/15/2018

"Quality of Experience monitoring no.1"

5/5

What do you like best about ThousandEyes?

TL;DR: Ease of use, nice webUI, very good performance, reporting and integration features

Very easy to set up, webUI is clear to understand without even reaching to help or support. Help docs are also clear and easy to read. Very good blogs introducing the use cases (and giving new ideas how to use this piece in your environment).

Reporting section is very good and highly customizeable. I also like possibility to just use the data via API and create my own stats and reports.

Best ever path visualization (hop-by hop multipoint tracaroute-like visualization of paths taken), great BGP peering overview, very good DNS visibility and health analysis, and many more...

Very good integration features help building very good alerting solutions. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

The two things I don't quite like, however understand why that is so, is the auto-scaling of all the plots that does not concern bottom to be zero and BGP routing analysis interval that is fixed to 15 minutes Review collected by and hosted on G2.com.

Recommendations to others considering ThousandEyes:

Highly recommended. Please visit their website and learn more. It really benefits global business with high customer requirements. Review collected by and hosted on G2.com.

What problems is ThousandEyes solving and how is that benefiting you?

Awesome Internet delivered products visibility from different regions of the Internet, helping to fill out black hole of Internet in regards to any incidents or performance issues + internal infrastructure monitoring with Enterprise Agents + cloud monitoring Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Seller invite

Verified User in Computer & Network Security

Enterprise (> 1000 emp.)

12/14/2018

"One of the most external monitoring tools out there"

5/5

What do you like best about ThousandEyes?

Ability to monitor from almost any place on the globe.

Ability to setup your own internal monitor which you can use to monitor internal services like DNS, packet loss & even throughput.

And kudos to their great support who are very responsive. The ability to chat with them is great as well. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Cost is sometimes on the expensive side especially when you want to start monitoring from multiple places, the units go up very quickly.

The documentation can be improved. However, it's not a show stopper since their excellent support addresses most of your problems right away. Review collected by and hosted on G2.com.

Recommendations to others considering ThousandEyes:

Make sure you purchase some Enterprise Agents (Internal Agents) so you can monitor your organization internally. The internal agents provide many options including DNS, TCP and packet loss monitoring. Review collected by and hosted on G2.com.

What problems is ThousandEyes solving and how is that benefiting you?

We have been monitoring our BGP infrastructure very extensively. BGP monitoring provides the best visibility for us and helps us to identify & troubleshoot complex problems which are outside of our administrative domain and we had 0 visibility in there.

The other valuable thing is their Enterprise agents which have saved our life many times by identifying DNS or link issues. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Zlatko A.

Skype for Business/Lync SME, Windows Server SME, AudioCodes SME

Information Technology and Services

Enterprise (> 1000 emp.)

4/4/2019

"Up to date with tech trends"

5/5

What do you like best about ThousandEyes?

Wide range of monitoring areas covered. Modern technology trends followed. End user experience monitoring. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Not so easy for newcomers to get around. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Peter J.

Technical Application Specialist - Enterprise Data Delivery

Financial Services

Enterprise (> 1000 emp.)

4/16/2019

"Monitoring FTP bandwidth from multiple geo-locations"

5/5

What do you like best about ThousandEyes?

The connection path from source to target. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

I don't have anything to dislike about this product. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Joe B.

NetOps Engineer

Computer Software

Enterprise (> 1000 emp.)

9/27/2018

"Excellent Tool for Monitoring Global Events"

5/5

What do you like best about ThousandEyes?

The ease in setting up an enterprise agent anywhere in my environment, and granularity in the data you receive from a test. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

I would like to see more info windows available for all the different options you can pick from when creating things like tests, creating reports, and setting up dashboards. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Education Management

Enterprise (> 1000 emp.)

4/8/2019

"Simply outperforms in every aspect"

4/5

What do you like best about ThousandEyes?

ThousandEyes provided my company with a solution that could report on external health as well as first mile and last mile performance. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Cost but it's worth it, the startup can be a bit difficult. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Mechanical or Industrial Engineering

Enterprise (> 1000 emp.)

3/25/2019

"A truly powerful tool for professionals"

4.5/5

What do you like best about ThousandEyes?

Wide coverage of cloud agents all over the world (including China!). Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

It would be great if the UI would be a bit more helpful in discovering configuration problems. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Ricardo Wagner S.

Project Manager - PMP

Information Technology and Services

Enterprise (> 1000 emp.)

7/5/2018

"Expanded my view of the network - end to end"

5/5

What do you like best about ThousandEyes?

Ease of troubleshooting. • Direct and deduced metrics and network path visualizations based on information obtained point of view of end-user. Alerting based on single or multiple conditions from single or multiple agents from my company or multiple other companies (for flows to a common internet SaaS). Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Limited number of endpoint agents. Does not provide: path visualization using internal names for links and routers; Visibility to devices in the path which do not have an IP (layer 3) instance along the path, typically switches; Specific device failure identification, i.e., the router’s CPU is over-utilized, the NIC’s link rate is misconfigured. Review collected by and hosted on G2.com.